Post on 16-Aug-2015
transcript
Intent of session
This session will enable you to:
• Effectively audit a meeting to provide good quality feedback to the meeting owner
• Identify how to use the GROW model in a real life environment
Why audit meetings?
• To ensure that meetings operate at a consistently high standard irrespective of team and shift
• To provide an opportunity for 1-2-1 coaching with your team on key behaviours that directly affect utilisation
• To get an idea for the level of interaction between the engineering and operations departments at factory floor level
What does good look like?A good meeting:
• Has clear objectives and a defined purpose
• Specified attendees who attend on time and prepared
• Runs to time
• Is focused on objectives at all times
• Utilises good quality data at all times
• Reviews actions from the previous meeting for effectiveness
• Focus more on “what do we want to do to increase performance” than on “what went wrong in the last xx time”
• Sets good quality targets for driving performance – and identifies the actions necessary to achieve these targets
Auditing meetings
• The attached sheet provides structure for you to audit the meeting
• Before the meeting starts:– Confirm the purpose of the meeting and the
objectives to be met
– Ensure that the team understand why you’re attending their meeting
• During the meeting:– Your role is to allow the meeting to run its course
irrespective of the outcome
Auditing meetings
Core skills:
• During the meeting: Staying silent!– Just attending the meeting will change how it runs, the more active you are in the
meeting the more you’ll change how it runs.
• Providing feedback– If you have feedback for the meeting owner provide it after the meeting has
finished
– Great feedback helps someone have a realisation from which they can improve performance
Good quality feedback
• Great feedback will:– Embed good behaviour
– Identify one specific area that can be improved, and provide a specific example for how this could work
– Reinforce good behaviour
• Example feedback:– This is what I specifically liked about .......list a number of things that you
genuinely like
– In my opinion what you could do even better next time is......................... list a number of improvement areas
– And finish with an overall positive
If you audit meetings
• If you audit meetings:– You will be able to regularly interact with your teams to support them to
improve performance
– You will create robust processes that can be constantly improved to deliver real benefit
– You will be able to train up your team to perform at a significantly higher level
• If you don’t audit meetings:– Over time meetings will loose their effectiveness and quality meaning
that you are far less likely to achieve sustainable results