ServicePlus

A metadata-based, single, unified, service delivery portal that

can be used by citizens to query, apply for, track and lodge

grievance against a service and by government to configure any

service

Allows any department at any level of

government to define and configure its service in terms of beneficiary profile, service

charges, payment mechanism, service delivery modes, application form

and backend processes

Define grievance redressal policy for a service

Integrate back-end applications with service work flow

Launch a service within minutes

Deliver service

Manage kiosk policies

Monitor performance of government functionaries and kiosk operators

Provides a single, unified portal for the citizen

to Query his/her eligibility for any service provided by the government

Register and manage all enclosures which can be re-used across all

services

Apply for any service provided by the government and track it online as

well as over email or mobile

Access details about any service provided by the government

Receive alerts on new services announced by the government or

changes to the definition of existing services

Lodge grievance in case of deficiency in service or failure to deliver

service

Apply on behalf of a citizen and track their

status

Manage their engagement with the

government

Based on Open Source tools and Technologies

Can be used in any UNICODE enabled Indian language

Is e-mail and SMS enabled

Departments can configure for 2D-bar code and digital

certificate as per the requirement of individual services

Citizen can access either the national portal or State-specific

portals to access the services

Can integrate with back-end applications through a uniform

interface

Can be integrated with Payment Gateway

Can be easily integrated with back-end applications using a

standard interface

Can deliver important interfaces through mobile

Service Definition

Coverage

Definer’s Address

Beneficiary Profile

Submission

Submission

Charges

Process Flow

Process Flow

Application Form

Personal Appearance Requirement

Service Deliverables

Service Deliverables

Service Deliverables

Output Certificate Layout

Grievance Policy

Submission of Application Form