Mission Based Technology Planning

Holly RossED, NTEN

holly@nten.org

Thank You To:

• Peter Campbell, IT Director, EarthJustice

Tech Planning is Org Planning

The Balanced Scorecard

http://www.flickr.com/photos/phploveme/2997473310/

Balanced Scorecard Examples

• Constituent Strategies:– Starting a newsletter to inform or

engage constituents– New classes for job-seekers– Mobile website design to increase

access to information on your site

Balanced Scorecard Example

• Internal Business Strategies– Replacing analog phones with VOIP– Instituting a new Purchase Order

process– New Accounting software

Balanced Scorecard Example

• Employee Training/Education:– Bonuses– Internal training programs– Mentoring/coaching programs– Educations allowances

A Plan Answers:

• How do the actions supports the mission and the organization’s strategic plan?

• How will resources be allocated?• How will support and training

happen?

A Plan Contains

It’s Not That EASY!

• Plan for the short and the long term simultaneously– Know what you want to accomplish 2,

3 or 5 years out– Prepare for it to change– While also working towards it

Benefits of Looking Forward

• Spread out recurring costs, space out large projects for less cyclical expenses

• Road map for system upgrades/replacements makes things smoother and fosters adoption

• Large projects can be planned for in ways that make it easier for everyone

Know How to Decide

http://www.flickr.com/photos/mcleod/4150969115/

Know How to Decide

Strengths Weaknesses

Opportunities

Threats

SWOT Analysis

Know How to Decide

360 Degree Participation

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Conclusion

• Don’t Plan Alone• Focus on Mission• Know How to Decide• Creativity Rules!