Mobile Wallets in Kyrgyzstan and Kenya

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Innovation for Rural finance

Innovation for Rural finance

Innovation for Rural finance

Innovation for Rural finance

Can mobile wallet technology become a vector of innovation for Rural Finance in Kyrgyzstan?

Mobile wallet potential in Kyrgyzstan

Mobile wallet potential in Kyrgyzstan

Kenya

Mobile wallet potential in Kyrgyzstan

Kenya

Kyrgyzstan

8 About Mobile Wallet in Kenya

9 About Mobile Wallet in Kenya

10 About Mobile Wallet in Kenya

11 Why was Mpesa so successful in Kenya?

12 Why was Mpesa so successful in Kenya?

13 Why was Mpesa so successful in Kenya?

• High mobile penetration

14 Why was Mpesa so successful in Kenya?

• High mobile penetration

• Low financial inclusion

15 Why was Mpesa so successful in Kenya?

• High mobile penetration

• Low financial inclusion

• Monopoly situation of Safaricom

16 Why was Mpesa so successful in Kenya?

• High mobile penetration

• Low financial inclusion

• Monopoly situation of Safaricom

• Big advertisement and massive territory coverage

17 Why was Mpesa so successful in Kenya?

• High mobile penetration

• Low financial inclusion

• Monopoly situation of Safaricom

• Big advertisement and massive territory coverage

• Supported by regulators

18 Mobile cellular subscription for 100 people

http://data.worldbank.org/indicator/IT.CEL.SETS.P2

19 Mobile cellular subscription for 100 people

http://data.worldbank.org/indicator/IT.CEL.SETS.P2

Kenya: 71 in 2014

20 Mobile cellular subscription for 100 people

http://data.worldbank.org/indicator/IT.CEL.SETS.P2

Kenya: 71 in 2014

Kyrgyzstan: 124 in 2014

21 Why was Mpesa so successful in Kenya

• High mobile penetration

• Low financial inclusion

• Monopoly situation of Safaricom

• Big advertisement and massive territory coverage

• Supported by regulators

22 Why was Mpesa so successful in Kenya

• High mobile penetration

• Low financial inclusion

• Monopoly situation of Safaricom

• Big advertisement and massive territory coverage

• Supported by regulators

23 Bank account penetration

Source: World Bank

24 Bank account penetration

Kenya (Mobile wallet excluded)

Source: World Bank

25 Bank account penetration

Kenya (Mobile wallet excluded) 53% for adults

Source: World Bank

26 Bank account penetration

Kenya (Mobile wallet excluded) 53% for adults 50% for women

Source: World Bank

27 Bank account penetration

Kenya (Mobile wallet excluded) 53% for adults 50% for women 15% for 40% poorest households

Source: World Bank

28 Bank account penetration

Kenya (Mobile wallet excluded) 53% for adults 50% for women 15% for 40% poorest households

Kyrgyzstan

Source: World Bank

29 Bank account penetration

Kenya (Mobile wallet excluded) 53% for adults 50% for women 15% for 40% poorest households

Kyrgyzstan 18% for adults

Source: World Bank

30 Bank account penetration

Kenya (Mobile wallet excluded) 53% for adults 50% for women 15% for 40% poorest households

Kyrgyzstan 18% for adults 19% for women

Source: World Bank

31 Bank account penetration

Kenya (Mobile wallet excluded) 53% for adults 50% for women 15% for 40% poorest households

Kyrgyzstan 18% for adults 19% for women 15% for poorest households

Source: World Bank

32 Why was Mpesa so successful in Kenya

• High mobile penetration

• Low financial inclusion

• Monopoly situation of Safari Com

• Big advertisement and massive territory coverage

• Supported by regulators

33 Monopoly situation

34 Monopoly situation

Kenya

35 Monopoly situation

Kenya

36 Monopoly situation

• 75% of market share

Kenya

37 Monopoly situation

• 75% of market share • Telco initiated

Kenya

38 Monopoly situation

• 75% of market share • Telco initiated

Kenya

Kyrgyzstan

39 Monopoly situation

• 75% of market share • Telco initiated

Kenya

Kyrgyzstan

40 Monopoly situation

• 75% of market share • Telco initiated

Kenya

Kyrgyzstan

41 Monopoly situation

• 75% of market share • Telco initiated

Kenya

Kyrgyzstan

42 Monopoly situation

• 75% of market share • Telco initiated

Kenya

Kyrgyzstan

43 Monopoly situation

• 75% of market share • Telco initiated

Kenya

• 4 Actors

Kyrgyzstan

44 Monopoly situation

• 75% of market share • Telco initiated

Kenya

• 4 Actors • 1 Bank Driven

Kyrgyzstan

45 Monopoly situation

• 75% of market share • Telco initiated

Kenya

• 4 Actors • 1 Bank Driven • 3 Independents

Kyrgyzstan

46 Why was Mpesa so successful in Kenya

• High mobile penetration

• Low financial inclusion

• Monopoly situation of Safaricom

• Big advertisement and massive territory coverage

• Supported by regulators

47 Why was Mpesa so successful in Kenya

• High mobile penetration

• Low financial inclusion

• Monopoly situation of Safaricom

• Big advertisement and massive territory coverage

• Supported by regulators

48 Advertisement and Coverage. Mpesa Vs Elcom

49 Advertisement and Coverage. Mpesa Vs Elcom

50 Advertisement and Coverage. Mpesa Vs Elcom

Market leader in Kyrgyzstan

51 Advertisement and Coverage. Mpesa Vs Elcom

• # Subscribers

Market leader in Kyrgyzstan

52 Advertisement and Coverage. Mpesa Vs Elcom

• # Subscribers

• % of population subscribed

Market leader in Kyrgyzstan

53 Advertisement and Coverage. Mpesa Vs Elcom

• # Subscribers

• % of population subscribed

• # of agents

Market leader in Kyrgyzstan

54 Advertisement and Coverage. Mpesa Vs Elcom

• # Subscribers

• % of population subscribed

• # of agents

• Rural focus

Market leader in Kyrgyzstan

55 Advertisement and Coverage. Mpesa Vs Elcom

18.2 Millions 97,000 • # Subscribers

• % of population subscribed

• # of agents

• Rural focus

Market leader in Kyrgyzstan

56 Advertisement and Coverage. Mpesa Vs Elcom

18.2 Millions 97,000

42% 1.6%

• # Subscribers

• % of population subscribed

• # of agents

• Rural focus

Market leader in Kyrgyzstan

57 Advertisement and Coverage. Mpesa Vs Elcom

79,000 in 2013 800 by summer 2014

18.2 Millions 97,000

42% 1.6%

• # Subscribers

• % of population subscribed

• # of agents

• Rural focus

Market leader in Kyrgyzstan

58 Advertisement and Coverage. Mpesa Vs Elcom

79,000 in 2013 800 by summer 2014

18.2 Millions 97,000

42% 1.6%

• # Subscribers

• % of population subscribed

• # of agents

• Rural focus Excellent rural coverage Very Urban focused strategy

See: club.elsom.kg/

Market leader in Kyrgyzstan

59

60 Why was Mpesa so successful in Kenya ?

• High mobile penetration

• Low financial inclusion

• Monopoly situation of Safaricom

• Big advertisement and massive territory coverage

• Supported by regulators

61 Why was Mpesa so successful in Kenya ?

• High mobile penetration

• Low financial inclusion

• Monopoly situation of Safaricom

• Big advertisement and massive territory coverage

• Supported by regulators

62 Regulatory environment

63 Regulatory environment

Kenya

64 Regulatory environment

Kenya Kyrgyzstan

65 Regulatory environment

Kenya Kyrgyzstan

“Lax” regulation allowed users to register Mpesa account with ID only

66 Regulatory environment

Kenya Kyrgyzstan

Daily and monthly transaction limit

“Lax” regulation allowed users to register Mpesa account with ID only

67 Regulatory environment

Kenya Kyrgyzstan

Daily and monthly transaction limit

“Lax” regulation allowed users to register Mpesa account with ID only

By law, only banks are allowed to issue mobile money (Jan 15)

68 Regulatory environment

Kenya Kyrgyzstan

Daily and monthly transaction limit Transaction limit

“Lax” regulation allowed users to register Mpesa account with ID only

By law, only banks are allowed to issue mobile money (Jan 15)

69 Why was Mpesa so successful in Kenya ?

• High mobile penetration

• Low financial inclusion

• Monopoly situation of Safaricom

• Big advertisement and massive territory coverage

• Supported by regulators

70 Why was Mpesa so successful in Kenya ?

• High mobile penetration

• Low financial inclusion

• Monopoly situation of Safaricom

• Big advertisement and massive territory coverage

• Supported by regulators

71 Contextual parameters

72 Contextual parameters

• Remittances from city to country side

73 Contextual parameters

• Remittances from city to country side

• Distance and road infrastructure

74 Contextual parameters

• Remittances from city to country side

• Distance and road infrastructure

• Risk of theft

75 Contextual parameters

• Remittances from city to country side

• Distance and road infrastructure

• Risk of theft

• Innovation mind-set

76 Contextual parameters

• Remittances from city to country side

• Distance and road infrastructure

• Risk of theft

• Innovation mind-set

Kenya

77 Contextual parameters

• Remittances from city to country side

• Distance and road infrastructure

• Risk of theft

• Innovation mind-set

Kenya Kyrgyzstan

78 Contextual parameters

• Remittances from city to country side • 1M People in Nairobi’s slum for 5M in

the whole city

• Distance and road infrastructure

• Risk of theft

• Innovation mind-set

Kenya Kyrgyzstan

79 Contextual parameters

• Remittances from city to country side • 1M People in Nairobi’s slum for 5M in

the whole city

• Distance and road infrastructure

• Risk of theft

• Innovation mind-set

Kenya Kyrgyzstan

80 Contextual parameters

• Remittances from city to country side • 1M People in Nairobi’s slum for 5M in

the whole city

• High internal migration towards Bishkek, capital of Kyrgyzstan

• Distance and road infrastructure

• Risk of theft

• Innovation mind-set

Kenya Kyrgyzstan

81 Contextual parameters

• Remittances from city to country side • 1M People in Nairobi’s slum for 5M in

the whole city

• High internal migration towards Bishkek, capital of Kyrgyzstan

• Distance and road infrastructure

• Risk of theft

• Innovation mind-set

Kenya Kyrgyzstan

82 Contextual parameters

• Remittances from city to country side • 1M People in Nairobi’s slum for 5M in the

whole city

• High internal migration towards Bishkek, capital of Kyrgyzstan

• Distance and road infrastructure • Distances in Kenya

• Risk of theft

• Innovation mind-set

Kenya Kyrgyzstan

83 Contextual parameters

• Remittances from city to country side • 1M People in Nairobi’s slum for 5M in the

whole city

• High internal migration towards Bishkek, capital of Kyrgyzstan

• Distance and road infrastructure • Distances in Kenya

• Risk of theft

• Innovation mind-set

Kenya Kyrgyzstan

84 Contextual parameters

• Remittances from city to country side • 1M People in Nairobi’s slum for 5M in the

whole city

• High internal migration towards Bishkek, capital of Kyrgyzstan

• Distance and road infrastructure • Distances in Kenya

• + Mountains, no traditional money transfer, low infrastructure maintenance - Terminals

• Risk of theft

• Innovation mind-set

Kenya Kyrgyzstan

85 Contextual parameters

• Remittances from city to country side • 1M People in Nairobi’s slum for 5M in the

whole city

• High internal migration towards Bishkek, capital of Kyrgyzstan

• Distance and road infrastructure • Distances in Kenya

• + Mountains, no traditional money transfer, low infrastructure maintenance - Terminals

• Risk of theft

• Innovation mind-set

Kenya Kyrgyzstan

86 Contextual parameters

• Remittances from city to country side • 1M People in Nairobi’s slum for 5M in the

whole city

• High internal migration towards Bishkek, capital of Kyrgyzstan

• Distance and road infrastructure • Distances in Kenya

• + Mountains, no traditional money transfer, low infrastructure maintenance - Terminals

• Risk of theft

• Innovation mind-set

Kenya Kyrgyzstan

87 Contextual parameters

• Remittances from city to country side • 1M People in Nairobi’s slum for 5M in the

whole city

• High internal migration towards Bishkek, capital of Kyrgyzstan

• Distance and road infrastructure • Distances in Kenya

• + Mountains, no traditional money transfer, low infrastructure maintenance - Terminals

• Risk of theft

• Innovation mind-set

Kenya Kyrgyzstan

88 Contextual parameters

• Remittances from city to country side • 1M People in Nairobi’s slum for 5M in the

whole city

• High internal migration towards Bishkek, capital of Kyrgyzstan

• Distance and road infrastructure • Distances in Kenya

• + Mountains, no traditional money transfer, low infrastructure maintenance - Terminals

• Risk of theft • Significant in Kenya

• Innovation mind-set

Kenya Kyrgyzstan

89 Contextual parameters

• Remittances from city to country side • 1M People in Nairobi’s slum for 5M in the

whole city

• High internal migration towards Bishkek, capital of Kyrgyzstan

• Distance and road infrastructure • Distances in Kenya

• + Mountains, no traditional money transfer, low infrastructure maintenance - Terminals

• Risk of theft • Significant in Kenya

• Innovation mind-set

Kenya Kyrgyzstan

90 Contextual parameters

• Remittances from city to country side • 1M People in Nairobi’s slum for 5M in the

whole city

• High internal migration towards Bishkek, capital of Kyrgyzstan

• Distance and road infrastructure • Distances in Kenya

• + Mountains, no traditional money transfer, low infrastructure maintenance - Terminals

• Risk of theft • Significant in Kenya

• Low in Kyrgyzstan

• Innovation mind-set

Kenya Kyrgyzstan

91 Contextual parameters

• Remittances from city to country side • 1M People in Nairobi’s slum for 5M in the

whole city

• High internal migration towards Bishkek, capital of Kyrgyzstan

• Distance and road infrastructure • Distances in Kenya

• + Mountains, no traditional money transfer, low infrastructure maintenance - Terminals

• Risk of theft • Significant in Kenya

• Low in Kyrgyzstan

• Innovation mind-set

Kenya Kyrgyzstan

92 Contextual parameters

• Remittances from city to country side • 1M People in Nairobi’s slum for 5M in the

whole city

• High internal migration towards Bishkek, capital of Kyrgyzstan

• Distance and road infrastructure • Distances in Kenya

• + Mountains, no traditional money transfer, low infrastructure maintenance - Terminals

• Risk of theft • Significant in Kenya

• Low in Kyrgyzstan

• Innovation mind-set • Quite good in Kenya

Kenya Kyrgyzstan

93 Contextual parameters

• Remittances from city to country side • 1M People in Nairobi’s slum for 5M in the

whole city

• High internal migration towards Bishkek, capital of Kyrgyzstan

• Distance and road infrastructure • Distances in Kenya

• + Mountains, no traditional money transfer, low infrastructure maintenance - Terminals

• Risk of theft • Significant in Kenya

• Low in Kyrgyzstan

• Innovation mind-set • Quite good in Kenya

Kenya Kyrgyzstan

94 Contextual parameters

• Remittances from city to country side • 1M People in Nairobi’s slum for 5M in the

whole city

• High internal migration towards Bishkek, capital of Kyrgyzstan

• Distance and road infrastructure • Distances in Kenya

• + Mountains, no traditional money transfer, low infrastructure maintenance - Terminals

• Risk of theft • Significant in Kenya

• Low in Kyrgyzstan

• Innovation mind-set • Quite good in Kenya

• Ok in Kyrgyzstan

Kenya Kyrgyzstan

95 Contextual parameters

• Remittances from city to country side • 1M People in Nairobi’s slum for 5M in the

whole city

• High internal migration towards Bishkek, capital of Kyrgyzstan

• Distance and road infrastructure • Distances in Kenya

• + Mountains, no traditional money transfer, low infrastructure maintenance - Terminals

• Risk of theft • Significant in Kenya

• Low in Kyrgyzstan

• Innovation mind-set • Quite good in Kenya

• Ok in Kyrgyzstan

Kenya Kyrgyzstan

96 Contextual parameters

• Remittances from city to country side • 1M People in Nairobi’s slum for 5M in the

whole city

• High internal migration towards Bishkek, capital of Kyrgyzstan

• Distance and road infrastructure • Distances in Kenya

• + Mountains, no traditional money transfer, low infrastructure maintenance - Terminals

• Risk of theft • Significant in Kenya

• Low in Kyrgyzstan

• Innovation mind-set • Quite good in Kenya

• Ok in Kyrgyzstan

TOTAL

Kenya Kyrgyzstan

97 Contextual parameters

• Remittances from city to country side • 1M People in Nairobi’s slum for 5M in the

whole city

• High internal migration towards Bishkek, capital of Kyrgyzstan

• Distance and road infrastructure • Distances in Kenya

• + Mountains, no traditional money transfer, low infrastructure maintenance - Terminals

• Risk of theft • Significant in Kenya

• Low in Kyrgyzstan

• Innovation mind-set • Quite good in Kenya

• Ok in Kyrgyzstan

TOTAL

Kenya Kyrgyzstan

10/12

98 Contextual parameters

• Remittances from city to country side • 1M People in Nairobi’s slum for 5M in the

whole city

• High internal migration towards Bishkek, capital of Kyrgyzstan

• Distance and road infrastructure • Distances in Kenya

• + Mountains, no traditional money transfer, low infrastructure maintenance - Terminals

• Risk of theft • Significant in Kenya

• Low in Kyrgyzstan

• Innovation mind-set • Quite good in Kenya

• Ok in Kyrgyzstan

TOTAL

Kenya Kyrgyzstan

10/12 7/12

99 Summary

100 Summary

Can mobile wallet technology become a vector of innovation for Rural Finance in Kyrgyzstan?

101 Summary

Can mobile wallet technology become a vector of innovation for Rural Finance in Kyrgyzstan?

+ -

102 Summary

Can mobile wallet technology become a vector of innovation for Rural Finance in Kyrgyzstan?

+ - • Need is real

103 Summary

Can mobile wallet technology become a vector of innovation for Rural Finance in Kyrgyzstan?

+ - • Need is real • Excellent mobile penetration

104 Summary

Can mobile wallet technology become a vector of innovation for Rural Finance in Kyrgyzstan?

+ - • Need is real • Excellent mobile penetration

• 4 independent companies

105 Summary

Can mobile wallet technology become a vector of innovation for Rural Finance in Kyrgyzstan?

+ - • Need is real • Excellent mobile penetration

• 4 independent companies • Marketing focus on the capital

106 Summary

Can mobile wallet technology become a vector of innovation for Rural Finance in Kyrgyzstan?

+ - • Need is real • Excellent mobile penetration

• 4 independent companies • Marketing focus on the capital

107 Summary

Can mobile wallet technology become a vector of innovation for Rural Finance in Kyrgyzstan?

+ - • Need is real • Excellent mobile penetration

• 4 independent companies • Marketing focus on the capital

• How will regulation impact the spread of technology?

108 Summary

Can mobile wallet technology become a vector of innovation for Rural Finance in Kyrgyzstan?

+ - • Need is real • Excellent mobile penetration

• 4 independent companies • Marketing focus on the capital

• How will regulation impact the spread of technology? • Can banks efficiently push the effort?

109 Summary

Can mobile wallet technology become a vector of innovation for Rural Finance in Kyrgyzstan?

+ - • Need is real • Excellent mobile penetration

• 4 independent companies • Marketing focus on the capital

• How will regulation impact the spread of technology? • Can banks efficiently push the effort?

Experience sharing on mobile wallet

BFC · Management Consulting · Analytics · Research Max-Högger-Strasse 6 Phone: +41 44 784 22 22 info@bfconsulting.com facebook.com/bfconsulting CH-8048 Zurich, Switzerland Fax: +41 44 784 23 23 www.bfconsulting.com twitter.com/bfconsultingcom

Thank You! Questions?