OpManager Enterprise EditionReference Customer Implementation

Large manufacturing unit uses OpManager for monitoring 10,000 devices

Details of Customer

• Sophisticated, large manufacturing units in 3 countries

• Altogether 10,000 devices• Cost of downtime - $1million per hour

Issues faced before deploying OpManager

No centralized control

IT Head

No centralized control. I’ve to login to each

software to know the status of each region.

Anyways, no use, I know only English.

Country 14000 devicesHP Operations ManagerCustom ScriptsOPC Messaging

Country 23000 GeräteHP Network Node ManagerOPC Messaging

国家 33000设备Zenoss的OpManager的自定义脚本

No knowledge sharing. IT Teams work in silos

IT AdminCountry 1

IT AdminCountry 2

IT AdminCountry 3

I guess that team in country 1 has a script to fix this issue. Unfortunately we cannot use it as we are

using a different product.

Now what’s the case with OpManager?

Global Monitoring with a Regional Touch

IT Head

HelloHallo 您好

Country 14000 devicesHP Operations ManagerCustom ScriptsOPC Messaging

Country 23000 GeräteHP Network Node ManagerOPC Messaging

国家 33000设备Zenoss的OpManager的自定义脚本

Always be in sync. with regional teams

IT AdminCountry 1

IT AdminCountry 2

IT AdminCountry 3

The script to fix this issue is available under OpManager Script Monitoring Template.

How OpManager Enterprise Edition had made Network Management simple for this company?

Scalable Probe-Central Architecture• OpManager Enterprise Edition scales over 50,000 interfaces

or 5000 devices• Regional teams monitor devices in their own language with

Probe• Central processes the data sent by regional probes

irrespective of the language

High Availability• Failover support for high availability and disaster recovery• Near real-time data replication

Custom Script Module• Import scripts from HP, Zenoss• Execute VB, Linux, Powershell, Phyton scripts

OpManager

IT Automation Workflow• Automate Repeated IT actions• Automate troubleshooting L1 issues without any human

intervention

Check whether a service is running

If not, start the service

If unable to start, add notes to alarm

If service is running, clear the alarm

If started, clear the alarm

API Support• API support for integration with legacy scripts• Integrate with Service Now

OpManager Service Now

API based integration

Thank youbharanikumar@manageengine.com