Post on 08-Dec-2016
transcript
Lars Teuber, Corina Weidmann, and Liane Will
Monitoring and Operations with SAP® Solution Manager
Bonn � Boston
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Contents at a Glance
1 Introduction to Technical Operations .................................... 21
2 Architecture and Configuration of SAP Solution Manager 7.1 ............................................................................ 39
3 Implementation Projects ........................................................ 91
4 Root Cause Analysis ............................................................... 125
5 Technical Monitoring .............................................................. 227
6 Monitoring Special Solutions ................................................ 311
7 Technical Administration ........................................................ 413
8 Technical Analysis and Reporting ........................................... 449
9 Data Volume Management ..................................................... 505
10 Job Scheduling Management ................................................. 559
11 Business Process Operations .................................................. 605
12 Authorizations in the SAP Solution Manager System ............ 619
A Literature ................................................................................ 663
B Glossary .................................................................................. 665
C The Authors ............................................................................ 671
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Foreword by the Board of Directors ........................................................... 17Foreword ................................................................................................... 19
1 Introduction to Technical Operations ...................................... 21
1.1 Operations Control Center and Run SAP Like a Factory ............... 211.2 Significance of Application Lifecycle Management
for Technical Operations ............................................................. 231.2.1 Application Lifecycle Management ............................... 231.2.2 ALM Phases .................................................................. 251.2.3 ALM Processes ............................................................. 27
1.3 Technical Operations Using SAP Solution Manager ..................... 291.4 Project Management .................................................................. 32
1.4.1 What Is a Project? ......................................................... 321.4.2 Run SAP Method .......................................................... 33
1.5 Toys Inc.: Initial Situation ............................................................ 341.5.1 Company ...................................................................... 341.5.2 System Landscape ......................................................... 341.5.3 IT Operations ................................................................ 35
1.6 Additional Documentation .......................................................... 38
2 Architecture and Configuration of SAP Solution Manager 7.1 39
2.1 Architecture of SAP Solution Manager ........................................ 392.1.1 User Interface ............................................................... 402.1.2 Components of the SAP Solution Manager System ........ 412.1.3 Logical Layers ............................................................... 422.1.4 Managed Systems ......................................................... 44
2.2 Infrastructure and Communication with SAP Solution Manager ................................................................ 482.2.1 SAP Host Agent ............................................................ 482.2.2 Diagnostics Agent ......................................................... 53
2.3 Landscape Management and Presentation in SAP Solution Manager ................................................................ 63
2.4 Navigation in SAP Solution Manager 7.1: Work Center ............... 67
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2.5 Initial Configuration of SAP Solution Manager ............................ 702.5.1 Configuration of SAP Solution Manager ........................ 712.5.2 System Preparation ....................................................... 712.5.3 Basic Configuration ...................................................... 762.5.4 Configuration of Managed Systems ............................... 82
2.6 Customer Example: SAP Solution Manager Implemented at Munich Re .............................................................................. 86
2.7 Additional Documentation .......................................................... 89
3 Implementation Projects .......................................................... 91
3.1 Projects versus Solutions ............................................................. 913.2 Project Types .............................................................................. 92
3.2.1 Template Project .......................................................... 933.2.2 Implementation Project ................................................ 933.2.3 Maintenance Project ..................................................... 943.2.4 Upgrade Project ............................................................ 94
3.3 Project Cycle ............................................................................... 943.3.1 Project Administration ................................................. 953.3.2 Blueprint ...................................................................... 953.3.3 Configuration ................................................................ 963.3.4 Testing .......................................................................... 973.3.5 Training ........................................................................ 973.3.6 Go-Live ......................................................................... 97
3.4 Prerequisites for Project Creation ................................................ 983.4.1 General Information on Configuration ........................... 983.4.2 Necessary Authorizations .............................................. 983.4.3 Additional Requirements .............................................. 100
3.5 Project Definition and Project Administration ............................. 1003.5.1 Creating a Project ......................................................... 1013.5.2 General Data for Projects .............................................. 1033.5.3 Specifying the Project Scope ......................................... 1033.5.4 Defining Project Team Members ................................... 1043.5.5 Defining the System Landscape ..................................... 1053.5.6 Creating and Changing Project Templates ..................... 1073.5.7 Working with Milestones in the Project ........................ 1083.5.8 Working with Organizational Units in the Project ......... 1083.5.9 Project Standards .......................................................... 108
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3.6 Project Support for Monitoring Implementation ......................... 1093.6.1 Process Mapping .......................................................... 1093.6.2 Business Blueprint ........................................................ 1123.6.3 Maintaining Technical Contents .................................... 1143.6.4 Roadmap and AcceleratedSAP ...................................... 114
3.7 Implementation Documentation ................................................. 1163.7.1 Adjusting Business Processes ........................................ 1173.7.2 Adding Documents and Objects ................................... 1173.7.3 Maintaining Keywords and Attributes ........................... 119
3.8 Reporting ................................................................................... 1193.9 Documentation Transfer to Operations ....................................... 121
3.9.1 Creating a New Solution ............................................... 1213.9.2 Transferring Information to an Existing Solution ............ 123
4 Root Cause Analysis ................................................................. 125
4.1 Root Cause Analysis in SAP Solution Manager ............................ 1254.1.1 Prerequisites for Root Cause Analysis ............................ 1274.1.2 Navigation Concept ...................................................... 1284.1.3 Root Cause Analysis at Toys Inc. ................................... 131
4.2 Method-Independent Tools ........................................................ 1334.2.1 OS Command Console .................................................. 1344.2.2 File System Browser ...................................................... 1364.2.3 Introscope .................................................................... 138
4.3 End-to-End Methodology: Change Analysis ................................ 1444.3.1 Change Analysis Tools in SAP Solution Manager ........... 1444.3.2 Data Extraction and Storage .......................................... 1454.3.3 Using End-to-End Change Analysis ................................ 1494.3.4 Using the Change Reporting Tool .................................. 1534.3.5 Approaches and Examples ............................................ 1614.3.6 Configuration Validation ............................................... 163
4.4 End-to-End Methodology: Workload Analysis ............................. 1814.4.1 Workload Analysis Tools in SAP Solution Manager ........ 1814.4.2 Data Extraction and Storage .......................................... 1824.4.3 Using End-to-End Workload Analysis ............................ 1844.4.4 Using Database Analysis ............................................... 1884.4.5 Using Thread Dump Analysis ........................................ 1904.4.6 Approaches and Examples ............................................ 193
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4.5 End-to-End Methodology: Trace Analysis .................................... 1994.5.1 Trace Analysis Tools in SAP Solution Manager .............. 1994.5.2 Using End-to-End Trace Analysis ................................... 2004.5.3 Using Introscope Transaction Trace ............................... 2074.5.4 Approaches and Examples ............................................ 209
4.6 End-to-End Methodology: Exception Analysis ............................. 2094.6.1 Exception Analysis Tools in SAP Solution Manager ........ 2104.6.2 Data Extraction and Storage .......................................... 2104.6.3 Using End-to-End Exception Analysis ............................ 2114.6.4 Using the Log Viewer .................................................... 2134.6.5 Approaches and Examples ............................................ 2154.6.6 Exception Management ................................................ 217
4.7 Additional Documentation .......................................................... 225
5 Technical Monitoring ................................................................ 227
5.1 Motivation .................................................................................. 2275.2 Overview of Technical Monitoring .............................................. 2285.3 Monitoring and Alerting Infrastructure ........................................ 229
5.3.1 MAI Architecture .......................................................... 2295.3.2 MAI Data Providers ...................................................... 2325.3.3 Event Calculation Engine .............................................. 2365.3.4 Alert Consumer Connector ............................................ 2415.3.5 Template Concept for Monitoring System
Components ................................................................. 2425.4 Technical Monitoring Configuration ............................................ 246
5.4.1 Overview ...................................................................... 2475.4.2 Configure Infrastructure ................................................ 2475.4.3 Standard Users .............................................................. 2615.4.4 Template Maintenance ................................................. 2645.4.5 Define Scope ................................................................ 2855.4.6 Setup Monitoring ......................................................... 2865.4.7 Reporting ..................................................................... 2875.4.8 Complete ...................................................................... 288
5.5 Technical Monitoring Work Center ............................................. 2895.5.1 System Monitoring—Monitoring UI .............................. 2905.5.2 Alert Inbox ................................................................... 294
5.6 Monitoring Concept at Toys Inc. ................................................. 2965.6.1 Requirements for System Monitoring ............................ 297
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5.6.2 System Landscape Documentation ................................ 2975.6.3 Roles and Responsibilities ............................................. 2995.6.4 Metrics ......................................................................... 3005.6.5 Defining Thresholds ...................................................... 3015.6.6 Auto-Reaction Mechanisms .......................................... 3025.6.7 Instructions and Escalation Paths .................................. 302
5.7 Customer Example: Using SAP Solution Manager 7.1 for Technical Monitoring of an SAP Landscape for an Education Service Provider .......................................................................... 302
5.8 Customer Example: Using SAP Solution Manager 7.1 for Technical Monitoring at Geberit ................................................. 306
6 Monitoring Special Solutions .................................................. 311
6.1 BI Monitoring with SAP Solution Manager .................................. 3116.1.1 Properties of BI Monitoring .......................................... 3136.1.2 Configuring BI Monitoring ............................................ 3166.1.3 Purpose of BI Monitoring .............................................. 3266.1.4 Using BI Monitoring ..................................................... 327
6.2 Central Monitoring of SAP NetWeaver PI .................................... 3366.2.1 Advantages of PI Monitoring with SAP Solution
Manager ....................................................................... 3386.2.2 Configuring PI Monitoring ............................................ 3386.2.3 Using PI Monitoring ..................................................... 3506.2.4 Message Search ............................................................ 3576.2.5 Additional Documentation ........................................... 357
6.3 End-User Experience Monitoring ................................................ 3586.3.1 Concept of End-User Experience Monitoring ................ 3586.3.2 Technical Infrastructure ................................................ 3606.3.3 Configuring End-User Experience Monitoring ................ 3616.3.4 Creating EEMon Scripts ................................................ 3646.3.5 Using End-User Experience Monitoring ......................... 3686.3.6 Implementing EEMon in Toys Inc. ................................ 3746.3.7 Additional Documentation ........................................... 376
6.4 Monitoring Technical Connections .............................................. 3776.4.1 Configuring Connection Monitoring .............................. 3786.4.2 Using Connection Monitoring ....................................... 386
6.5 Interface Channel Monitoring ..................................................... 387
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6.5.1 Prerequisites for Interface Channel Monitoring ............. 3886.5.2 Configuring Interface Channel Monitoring .................... 3886.5.3 Using Interface Channel Monitoring .............................. 3946.5.4 Additional Documentation ........................................... 395
6.6 Self-Monitoring in SAP Solution Manager ................................... 3966.6.1 Setting Up Self-Monitoring ........................................... 3976.6.2 Using Self-Monitoring ................................................... 3986.6.3 Additional Documentation ........................................... 411
7 Technical Administration .......................................................... 413
7.1 Notification Management ........................................................... 4147.2 Maintaining Repeatable Activities: Overview .............................. 4167.3 Task Management ...................................................................... 4187.4 Central System Administration (CSA) .......................................... 4207.5 Guided Procedures ..................................................................... 425
7.5.1 Preparation ................................................................... 4267.5.2 Types of Guided Procedures .......................................... 4267.5.3 Maintaining Guided Procedures .................................... 427
7.6 Work Mode Management ........................................................... 4397.7 IT Calendar ................................................................................. 4427.8 Central Tool Access ..................................................................... 4447.9 Using Guided Procedures at Toys Inc. ......................................... 4467.10 Additional Documentation .......................................................... 448
8 Technical Analysis and Reporting ............................................. 449
8.1 Prerequisites and Motivation ...................................................... 4498.2 Service Level Management ......................................................... 451
8.2.1 Growing Importance of Service Level Management ....... 4518.2.2 Scope of Service Level Management ............................. 4528.2.3 Pros and Cons of Using Service Level Management ....... 453
8.3 Technical Analysis in SAP Solution Manager ................................ 4548.3.1 Generated Documents and Service Data Download ...... 4568.3.2 SAP EarlyWatch Alert .................................................. 4568.3.3 SAP EarlyWatch Alert for Solutions .............................. 461
8.4 Service Level Reporting ............................................................... 4628.4.1 CCMS Monitoring Infrastructure ................................... 463
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8.4.2 CCMS Enhancement Options ........................................ 4648.5 Setting Up Service Level Reporting ............................................. 464
8.5.1 Selection Options in the Service Level Report ............... 4668.5.2 Central Performance History ........................................ 4708.5.3 Central Performance History and Service Level
Reporting ..................................................................... 4718.5.4 Planned Downtimes and Critical Uptimes ..................... 4748.5.5 Service Level Reporting and Business Warehouse
Systems ........................................................................ 4758.5.6 Interpreting the Results from SAP EarlyWatch Alert
and Service Level Reporting .......................................... 4758.5.7 Post-processing the Service Level Report ...................... 4818.5.8 Publishing the Service Level Report .............................. 483
8.6 Interactive Reporting .................................................................. 4848.6.1 System Reports ............................................................. 4848.6.2 Metric Monitor ............................................................. 4888.6.3 Extractor Framework ..................................................... 4898.6.4 Self-Monitoring of BW-Based Reports ........................... 493
8.7 SAP NetWeaver Business Warehouse .......................................... 4948.8 Management Dashboards ........................................................... 495
8.8.1 Authorization Concept .................................................. 4978.8.2 Calling and Managing the Management Dashboard ...... 4978.8.3 Typical Management Dashboard Views ......................... 501
8.9 Additional Documentation .......................................................... 503
9 Data Volume Management ....................................................... 505
9.1 Motivation and Key Questions .................................................... 5069.2 Prerequisites and Setup .............................................................. 508
9.2.1 Strategic Use/Benefit .................................................... 5089.2.2 Users and Authorizations .............................................. 5099.2.3 Technical Preparation ................................................... 5109.2.4 Guided Initialization ..................................................... 5119.2.5 Initialization at Toys Inc. ............................................... 530
9.3 DVM Landscape ......................................................................... 5309.3.1 Technical Scenarios for Data Volume Management ....... 5309.3.2 Integrating More Systems ............................................. 533
9.4 Maintenance of DVM Infrastructure ............................................ 535
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9.4.1 Status Summary for the Data Volume Management Work Center ................................................................. 536
9.4.2 Treating Technical Problems ......................................... 5379.4.3 Data Volume Management at Toys Inc. ........................ 538
9.5 Configuring Analyses ................................................................... 5399.5.1 Defining the Analysis Scope .......................................... 5409.5.2 Definition of Analyses at Toys Inc. ................................ 544
9.6 Reporting Using the Data Volume Management Work Center ............................................................................... 5449.6.1 Statistics and Trend ....................................................... 5469.6.2 Potential Savings .......................................................... 5499.6.3 Archiving Information ................................................... 5509.6.4 Service Documents ....................................................... 5519.6.5 Query Execution at Toys Inc. ......................................... 551
9.7 Additional Documentation .......................................................... 557
10 Job Scheduling Management ................................................... 559
10.1 Overview and Motivation ........................................................... 55910.2 Requirements for Job Scheduling Management ........................... 561
10.2.1 Initial Analysis .............................................................. 56110.2.2 Analysis of Occurred Problems ...................................... 56210.2.3 Creating User Types and Assigning Roles ....................... 56210.2.4 Technical Requirements ................................................ 56610.2.5 Roadmap as an Integration Guide ................................. 566
10.3 Setting Up and Using Components of the JSM Suite ................... 56710.3.1 Job Overview ................................................................ 56910.3.2 Report BACKGROUND_JOB_ANALYSIS ........................ 57010.3.3 Job Management Work Center ..................................... 57010.3.4 JSM Health Check ......................................................... 57610.3.5 Create Job Documentation ........................................... 57910.3.6 Business Process Monitoring Alert Reporting Analysis ... 58410.3.7 SAP CPS by Redwood ................................................... 58610.3.8 Job Request, Job Redirect of a Job Request Shortcut,
and Job Interception ..................................................... 58910.3.9 ITSM Integration .......................................................... 59910.3.10 Notification .................................................................. 601
10.4 Toys Inc. ..................................................................................... 60110.5 Additional Documentation .......................................................... 602
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11 Business Process Operations .................................................... 605
11.1 Business Process Monitoring Tools .............................................. 60511.1.1 Methods: Stabilization and Improvement ..................... 60611.1.2 Business Process Analysis .............................................. 60811.1.3 Business Process Analytics ............................................ 61011.1.4 Business Process Monitoring ......................................... 61011.1.5 Dashboards ................................................................... 612
11.2 Monitoring Concept and Standard Processes .............................. 61411.2.1 Concepts and Roles in Business Process Monitoring ...... 61411.2.2 Standard Procedure for Alert Handling .......................... 61611.2.3 Additional Documentation ........................................... 618
12 Authorizations in the SAP Solution Manager System ............. 619
12.1 Maintaining the User Master Record ........................................... 61912.2 Password Management ............................................................... 62212.3 Maintaining Roles and Authorizations Using the PFCG
Transaction ................................................................................. 62412.3.1 Editing the Proposal Values of the PFCG Roles .............. 62812.3.2 The Role Concept in SAP Solution Manager .................. 63112.3.3 The Role Concept in Administered Systems ................... 63512.3.4 Work Center Roles in SAP Solution Manager ................ 63612.3.5 Functional Roles ........................................................... 64212.3.6 Infrastructure Roles ....................................................... 64612.3.7 CRM Authorization Roles .............................................. 64712.3.8 Authorizations in SAP Service Marketplace ................... 64712.3.9 Access Administration in SAP Solution Manager ........... 648
12.4 Information Sources for Authorization Assignments .................... 65012.4.1 Security Guide for SAP Solution Manager 7.1 ............... 65012.4.2 SAP Solution Manager—Security and Authorizations
Wiki ............................................................................. 65112.5 Creating an Authorization Concept ............................................. 652
12.5.1 Requirements Analysis .................................................. 65412.5.2 Basic Concept ............................................................... 65612.5.3 Detail Concept .............................................................. 65712.5.4 Implementation and Testing ......................................... 65812.5.5 Hand Over to Operations .............................................. 658
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12.6 Customer Example—Authorization Concept at Munich Re .......... 65912.7 Additional Documentation .......................................................... 660
Appendices ..................................................................................... 661
A Literature ............................................................................................. 663B Glossary ............................................................................................... 665C The Authors ......................................................................................... 671
Index ......................................................................................................... 677
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Interface Channel Monitoring 6.5
If you select the Dashboards tab, the following system monitoring information is displayed: Availability, Exceptions, Response Times, and the use of individual interface channels (see Figure 6.68). This information is displayed in time diagrams. Here, you can specify the time interval yourself.
Figure 6.68 Dashboard Interface Channel Monitoring
It’s possible to use filters to restrict a display screen to data for individual or all interface channels associated with a scenario. Later releases will provide an instance-specific view for RFC performance metrics and web service performance metrics.
If you select the relevant interface channel, you can use the link provided here to navigate directly to the alert inbox, where you can initiate further processing of an incident. In the case of web service and RFC exceptions, you can navigate to the exception management cockpit, where you can retrieve detailed information about individual exceptions.
6.5.4 Additional Documentation
Links
Further documentation is available in the Technical Ope rations wiki, which is available at http://wiki.sdn.sap.com/wiki/ display/TechOps/Home • Interface & Con-nection Monitoring Wiki.
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SAP Notes
Table 6.5 provides an overview of important SAP Notes for interface channel monitoring, which are available on SAP Ser vice Marketplace.
Description SAP Note
Corrections for ICMON 7.1 with SP05 1713380
Corrections for ICMON 7.1 SP06 1754704
Corrections for ICMON 7.1 with SP07 1769743
Web service monitoring 1639329
Table 6.5 Important SAP Notes for Interface Channel Monitoring
6.6 Self-Monitoring in SAP Solution Manager
In the previous chapters, you learned about the extensive functions that SAP Solu-tion Manager provides in terms of supporting the technical operations within your system landscape. However, how does a system administrator know whether the myriad of functions within SAP Solution Manager are working reliably? For example, is it possible to make a statement about the availability of all diagnostics agents? Is data collection working reliably? When alerts are sent, is this in line with expecta-tions and in accordance with the setup? How can we ensure, for example, that the relevant employee is quickly and purposefully informed about an incident in the support infrastructure? To answer these questions, we will use the example of Toys Inc. to demonstrate how you can use self-monitoring in SAP Solution Manager.
The support infrastructures for the MAI and other central SAP Solu tion Manager functions are monitored using self-monitoring and self-diagnosis. Integration into notification management and IT Service Management (ITSM) ensures that problems are forwarded to and processed by the relevant employees.
In the following sections, we will show you the necessary configuration steps for setting up self-monitoring.
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Self-Monitoring in SAP Solution Manager 6.6
6.6.1 Setting Up Self-Monitoring
The starting point for the configuration is the SAP Solution Manager Configura-tion work center (Transaction SOLMAN_SETUP). In the navigation area, choose Technical Monitoring. Then, choose SolMan Self-Monitoring from the selec-tion options available on the left-hand side of the screen.
The configuration for self-monitoring follows the principle approach described in the previous chapters. Therefore, we will not discuss the Overview and Configure Infrastructure steps here. Instead, we will limit our discussion to those specific characteristics associated with setting up self-monitoring.
We will therefore start with step 3, in which we will set up Monitoring & Alert-ing. The most important step here is step 3.2, which contains the actual configu-ration for self-monitoring. In this step, you specify the administration objects for which alert generation is to be activated. A table outlining all possible options is displayed in this step. The first column displays all possible self-monitoring options for SAP Solution Manager in a tree structure. The main components of the support infrastructure are as follows:
EE Agent Framework
EE Self-Diagnosis
EE Introscope Enterprise Manager
EE LMDB
EE Monitoring and Alerting Infrastructure
EE Alert Consumer Connector
Each of these components is checked in terms of the categories you have assigned. For this to happen, configure alert generation by selecting the relevant monitoring categories in the Generate Alerts column. Choose Save to save your settings and exit the basic configuration.
You have now activated self-monitoring for the elements you have selected. As you already know from other scenarios, you can now generate standard users or define notification scenarios.
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6.6.2 Using Self-Monitoring
The starting point for using self-monitoring and monitoring of the central functions in SAP Solution Manager is the SAP Solution Manager Administration work cen ter (see Figure 6.69).
Figure 6.69 SAP Solution Manager Administration Work Center (Including Self-Diagnosis)
In the following subsections, we will reveal which functions are concealed behind the Self-Monitoring and Infrastructure menu options.
Self-Monitoring
First, choose the Self-Monitoring menu option to obtain an overview of the infrastructure components and any errors. You can then choose Self Monitoring Overview to open the overview in a new window. The Self Monitoring Alert Inbox enables you to navigate directly to the alert inbox.
The Component column provides an overview of the components in the support infrastructure (see Figure 6.70). The number of alerts collected for each support infrastructure component is displayed in the Value column. Table 6.6 lists the categories available for system monitoring values.
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Figure 6.70 Self-Monitoring Overview
Category Explanation
Availability Information about the system’s availability and instances.
Configuration Information about the system’s configuration status, including the check results for and changes to configuration settings.
Exception Information about error messages in the system.
Performance Information about the status of critical performance indicators. In addition to the current value, you can display a value history that will enable you to identify trends in the longer term or to compare the current value against long-term developments.
Table 6.6 Value Categories
If you wish to obtain detailed information, you can expand the individual nodes in the support infrastructure components. Such detailed information includes the relevant status messages. In the Description column, you can obtain additional facts and figures for the individual components being monitored. Explanations and instructions for error analysis are also stored here.
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In Figure 6.71, you see, for example, that performance problems occurred in the Event Calculation Engine area at a particular time. You recognize this by the yellow warning in the Status column for the row Calculation Operations per Second. Double-click the row Calculation Operations per Second to call detailed information. Here, you can see that the Event Calculation Engine is executed with the job SAP_ALERT_CALCULATION_ENGINE and the report ACE_CALCULATION_CONTROL-LER. To analyze the problem further, the system suggests executing Transaction SLG1 with the relevant parameters in the Object and Subobject fields.
Figure 6.71 Sample Event Calculation Engine
Now, choose ECE Performance History in the Tool column, which denotes the Event Calculation Engine. You thus navigate directly to a graphical display of the alert calculation performance history, runtime components involved, metric coun-ter, and arithmetic operations executed per second (see Figure 6.72). This provides you with additional hints for solving the problem.
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Figure 6.72 Alert Calculation Performance History
Infrastructure Monitoring
A complete, well-functioning infrastructure is a prerequisite for consistent, well-functioning system landscape monitoring. In other words, you must ensure that the components that supply the MAI in SAP Solution Manager with information are also available and ready for use. You can call infrastructure monitoring from the Infrastructure menu option in the navigation area of the SAP Solution Manager work center. Its primary purpose is to monitor and manage the follow-ing components, as well as analyze any problems that arise:
EE Introscope Enterprise Manager
EE Diagnostics Agent Framework
EE EFWK
EE Alerting Framework
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You can select the relevant work area by choosing Introscope, Offline Log Viewer, BW Reporting, Framework, and Administration (see Figure 6.73).
Figure 6.73 Infrastructure Monitoring
You can then select the relevant component on the Introscope, Agent Framework, Extractor Frame work, and Alerting Framework tab pages. Depending on the area you have selected, you can select further options in the underlying area.
Next we will describe the settings for the individual components in greater detail.
Introscope Enterprise Manager
Figure 6.73 shows a detailed overview of the information and settings associated with Introscope Enterprise Manager—for example, the product version used (Ver-sion column), percentage utilization (Capacity column), and communication port used (Port column).
On the Configuration tab page within the relevant tab page for the component, you can import installed Enterprise Manager installations in order to respond to a percentage utilization that is too high or connect existing Enterprise Manager installations with SAP Solu tion Manager. Furthermore, you can implement Intro-scope Enter prise Manager Cluster or Introscope Enterprise Manager of Managers. Further information is available on SAP Service Marketplace at service.sap.com/diagnostics.
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The Performance tab page contains performance-relevant metric information for a freely definable period. The most important characteristics are listed below and can be displayed in a detailed graphic via the selection list, which you open by choosing Display:
EE Number of agents connected to Enterprise Manager
EE Number of metrics known to Enterprise Manager
EE Total capacity, which is calculated from different metrics in order to obtain a total value for the Enterprise Manager utilization. This value is displayed as a percentage. CPU utilization, garbage collection, and utilization of the dynamic memory, among other things, form the basis for the calculation.
EE Necessary system load analysis data from the smart store. The smart store is a data store from Introscope, in which all Introscope metrics are stored. The sys-tem load over the duration of the smart store query is displayed.
EE The heap capacity shows utilization of the dynamic memory on which Introscope Enterprise Manager is running. The percentage EM CPU usage provides infor-mation about CPU utilization for Enterprise Manager.
EE GC duration for analyzing the duration of the garbage collection on the virtual machine on which Introscope Enterprise Manager is processed.
The example shown in Figure 6.74 refers to the number of metrics that are to be processed. Here, you see the number of metrics processed by Enterprise Manager in 15-second time intervals.
If the number of metrics processed is fewer than the number of metrics known to Enterprise Manager, there may be performance problems in Enterprise Manager. In this case, you should look into setting up Introscope Enterprise Mana ger of Managers for the purposes of load balancing.
Diagnostics Agent Framework
The agent framework contains different tools and functions for central monitoring of diagnostics agents (see Figure 6.75).
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Figure 6.74 Number of Metrics Available
Figure 6.75 Agent Framework
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You obtain an overview of all diagnostics agents registered on SAP Solution Man-ager and can use status icons to read statuses at a glance. In the Summary area in Figure 6.75, you see that none of the diagnostics agents have a green status ( ).
Here, you can choose Agent Admin to access various functions for managing diag-nostics agents. The SAP MC button starts a central administration platform known as the SAP Management Console.
The following four tab pages are also available to you:
EE Status On the Status tab page, you see whether the agents are connected to SAP Solu-tion Manager.
EE Configuration On the Configuration tab page, you can assign a new diagnostics agent to a technical component if the diagnostics agent that was originally assigned is not available.
EE Performance On the Performance tab page, you can view the time a diagnostics data collec-tor requires in order to collect data for a particular period.
EE Exceptions The Exception tab page provides information about existing problems with individual diagnostics agents. If you want to obtain further information, select the erroneous diagnostics agent.
Extractor Framework
The Extractor Framework (EFWK) in SAP Solution Manager is used as the central infrastructure for data collection and distribution. If errors occur in this framework, no alerts or only alerts of limited use are generated. Consequently, the EFWK is extremely important for monitoring the system landscape.
To obtain status information about the extractors and perform an error diagno-sis, call the following tab pages in succession: Extractor Framework • Status • Extractor Framework (see Figure 6.76). Alternatively, choose Framework and then select the Extractor Framework option.
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Figure 6.76 Status Overview of the Extractor Framework
The tab pages already introduced in conjunction with other frameworks are also available for the EFWK. In addition, the EFWK also has the Resource Manager tab page on the third level.
In the following list, we will introduce you to the most important options in the EFWK and describe the tab pages on which they are located:
EE Extractor Framework • Status • Extractor Framework tab page Here, you see an overview of all extractors and their respective status. You can choose Activate or Deactivate to activate or deactivate erroneous extractors.
EE Extractor Framework • Status • Resource Manager tab page On this tab page, you see the next planned run for the resource manager.
EE Extractor Framework • Configuration tab page On this tab page, you can check and manage the necessary resource cap settings for the RFC connections.
EE Extractor Framework • Performance • Extractor Framework tab page On this tab page, you retrieve performance-relevant information for the EFWK.
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EE Extractor Framework • Performance • Resource Manager tab page On this tab page, the following fields are available:
EE In the Metric Name field, you can select whether you want to analyze the runtime or throughput.
EE The Resource Manager Runtime field provides information about the time needed to process the results of the extractors.
EE The Resource Manager Throughput field displays, in a graphic, the per-centage number of extractors started. Here, the value 1 corresponds to 100%. In general, if you find lower values here, you can assume that there is a per-formance problem. Further information is available at the end of this section. If you want to switch between the graphical and numerical displays for mea-surement readings, you can choose Graphic or Table.
EE Extractor Framework • Exception tab page This tab page provides information relevant for conducting an error analysis on the extractors, which you can also run by calling Transaction SLG1.
Alerting Framework
You call the Alerting Framework on the corresponding tab page. Alternatively, you can choose Framework and then select the Alerting Framework option (see Figure 6.77). You can use the functions available here to check the status, performance, configu ration, and potential exception situations associated with alert generation in SAP Solution Manager.
The Alerting Framework comprises the Alert Consumer Connector, data providers, and the Event Calculation Engine. It is the centerpiece of alert generation. We have already discussed in detail how alert generation works (see Section 5.3). Therefore, we will now take a look at the individual monitoring or configuration options for the components involved.
Figure 6.77 shows the Status tab page, which contains status information on data providers. Here, you can use the View field to restrict the view to the Active Sta-tus or Last Status. In the Active Status view, you see whether the extractor is running. In the Last Status view, on the other hand, you see the result.
You can use the relevant buttons (Activate and Deactivate) to query error mes-sages or to start or switch off the data providers. We do not recommend switching off a data provider.
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Figure 6.77 Status Overview of the Alerting Framework
On the Configuration tab page, you can adjust the data provider configuration and, for example, configure load balancing for the web services to be processed (see Figure 6.78). Here, load balancing is defined on the basis of the following two parameters: rdisp/http_check and rdisp/http_min_wait_dia_wp.
Figure 6.78 Configuring Load Balancing for the “Push” Data Provider Connector
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The parameter rdisp/http_check defines how to execute a test that checks the availability of a sufficient number of free dialog work processes, which are needed to process the web services. You can use Transaction RZ11 to set this parameter to the value 1 and, therefore, to active. A system restart is not required here.
The parameter rdisp/http_min_wait_dia_wp defines the number of dialog processes available for the end user. In order to avoid performance bottlenecks, you should take the settings for these dynamic parameters into account. For more information about load balancing, see SAP Note 751873.
On the Performance tab page, you can consider the runtime of various infrastruc-ture components in a variety of ways.
In each case, there is a separate tab page for the Data Provider Connector (DPC), Event Calculation Engine, and Alert Consumer Connector, along with numerous performance-relevant metrics. The values associated with the data available can be used for further error analysis. A detailed description of the metrics is available at http://help.sap.com/saphelp_sm71_sp01/helpdata/en/ba/533defc9724d47b636c5ddff 28d456/content.htm.
Using the CCDB to Perform a Consistency Check on Landscape Components
The Change and Configuration Database (CCDB) contains configuration data for the system landscape and thus enables you to analyze, among other things, information about changes made. This is particularly useful in relation to change diagnostics analysis, reporting, and the cross-system validation of configurations. The configura-tion data is loaded from the relevant managed systems once per day via the EFWK. The configuration data (for example, parameters, settings, database configurations, software configurations, user authorizations, and so on) is then saved to the con-figuration store in the CCDB. This data is available for applications such as SAP Service sessions, change analysis, and configuration validation.
To check the status of the CCDB, choose Administration and then select the Configuration Change Database option.
You can determine a general status for the CCDB infrastructure on the following tab pages: Configuration Change Database • Status • General. Figure 6.79 shows that four critical problems occurred in the configuration store.
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Figure 6.79 CCDB Status
You can now analyze the CCDB infrastructure and the status of the configuration stores and thus perform an additional error analysis in a targeted manner.
Call the lower-level Technical Systems tab to display the status messages relat-ing to the technical systems in the CCDB (see Figure 6.80). The number of failed attempts at loading configuration data into the configuration store is displayed in the Error column.
As you can see in Figure 6.80, one error occurred while loading data into the ABAP instance of the system BSL. You can view information about failed extractors in the same way as information about the configuration store—in other words, in the Failed Extractors column. Consequently, an extractor run failed for the ABAP instance of the system BSL. To display further information about the errors in the
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area below the table, select the relevant rows that contain one or more red entries. Any entries that are not considered relevant have a gray status, which indicates that these configuration stores are no longer required.
Figure 6.80 Overview of Technical Systems
By using these examples, we have demonstrated the basic principles associated with using self-monitoring or infrastructure monitoring and, therefore, laid the foundation for performing a technical analysis of the system landscape. In Chapter 7, we will turn our attention to technical analysis and its implementation in SAP Solution Manager. Furthermore, we will use the example of Toys Inc. to explain how to set up technical administration.
6.6.3 Additional Documentation
Links
Further information about performance metrics is available at the following URLs:
EE http://help.sap.com/saphelp_sm71_sp01/helpdata/de/ba/533defc9724d47b636c5ddff28d456/content.htm
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EE http://help.sap.com/saphelp_sm71_sp05/helpdata/de/d0/e46b2f15dd40ae-80bd0dae2981de83/content.htm
SAP Notes
Table 6.7 provides an overview of important SAP Notes for self-monitoring in SAP Solution Manager.
Contents SAP Note
Problem analysis during HTTP load balancing 751873
RFC and HTTP checks in the dispatcher 670165
Table 6.7 SAP Notes for Self-Monitoring
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677
A
ABAP, 665aborted job, 217application, analysis, 207application log error, 217authorization, 638dump, 468dump analysis, 216proxy, 344, 345, 347runtime error monitor, 572short dump, 217source system, 313trace, 200, 209web service error, 217workload monitor, 195work process information, 233
ABAP SQL trace, 200, 209ABAP SysLog error message, 217AcceleratedSAP, 114Accelerators, 114, 116Accounting number, 469Accounting profile, 468, 469Activity type, 592
SMCR, 566, 600SMIN, 566, 599, 600
Adapter engine, 344, 345, 347, 354Adaptive Computing Infrastructure, 51Ad-hoc analysis, 138Ad-hoc trend analysis, 578, 585Adobe Flash Player, 41, 443Agent, 45
controller, 63framework, 60, 397, 403
Agent Administration, 60Agent Node Concept, 56Agent-on-the-fly concept, 61Aggregation level, 145Alarm -> Alert, 31Alert, 240
calculation job, 237comment, 294create, 282
Alert (Cont.)define name, 284details, 295flooding, 294group, 294link, 284priority, 283rule, 283
Alert consumer, 231, 241, 256Alert Consumer Connector, 230, 236, 241,
397, 407Alert database -> Alerting Directory, 42Alert handling, 617Alert inbox, 31, 43, 44, 220, 228, 240, 241,
268, 294, 316, 329, 370, 387, 575alert group view, 294alert type view, 294central, 316detail view, 295
Alerting Directory, 42Alerting Framework, 401, 407Alert rule, 348Alert Store, 231Alert type view, 294Alias, 147ALM, 23, 30, 32, 559
design, 26implementation and operation, 27phase, 25, 94processes, 27requirement, 25structure, 26testing, 26
Analysis, 119component-specific, 187execution frequency, 525of business data, 494report, 251scope, 540tool, 450, 606
Android, 373Apache Tomcat, 318
Index
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Index
Application, 43operation, 76
Application Lifecycle Management (ALM), 23
Application Management, 121, 131Application performance, 132Application server, 665Application-specific indicator, 610Archiving activity, 550Archiving information, 550Archiving object, 542Archiving options, 548AS ABAP, 54, 64, 84, 150, 183, 455, 486
database query, 207AS Java, 41, 46, 48, 151, 183, 318, 455
analysis, 207Attribute, 119Authorization, 98, 386, 657
analyze, 179associated links, 639data, 627error analysis, 644field, 643Java, 631object, 99, 629, 643profile, 627, 627, 631, 632role, 98security setting, 179test, 643, 644typical task, 641
Authorization concept, 126, 563, 619, 652basic concept, 656detailed concept, 657implementation, 658requirements analysis, 654test, 658transfer, 658user group, 655
Authorizationsuse case, 652
Auto-incident, 271Automated monitoring, 228Auto-notification, 271Auto reaction method, 302Availability, 479
measurement, 479Average response time, 449
B
Back destination, 593Background processing, 416, 665Backlog figure, 609Backlog monitor, 355BAE license, 588Basic configuration, 76, 414Best practice, 451BEx Query Designer, 494BEx Web Application Designer, 494BI Content, 257BI data, 77BI monitoring, 311, 312
alert overview, 328configuration, 316control element, 331infrastructure, 316key performance indicator, 313last run, 327options, 313purpose, 326SAP HANA system, 335system layer, 318system type, 312use, 327worst case, 327
BI object, 577BI overview, 328BI scenario, 312Blocked thread, 193Blueprint, 26, 95BMC AppSight, 206BO data services monitor, 319, 325, 335
configure, 326BO job, 321BO job monitor, 319, 329
configure, 320threshold, 322, 323
BO server, 313BPMon alert reporting analysis, 584BPR, 93, 109Business Blueprint, 95, 110, 112Business indicator, 608Business Intelligence, 311Business object footprint, 548Business partner, 414, 564, 572
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679
Index
Business process, 91, 96, 112, 117, 605adjust, 117analysis, 608assign objects, 117engine, 344, 345increase transparency, 547monitoring, 605optimization potential, 610performance problem, 181relevant key performance indicator, 606upload, 111
Business Process Analytics, 610Business process monitoring, 97, 584, 610
concept, 614implementation, 586role, 614
Business process operations, 31, 605dashboard, 612improvement, 606stabilization, 606
Business Process Operations work center, 427, 612
Business Process Repository, 93, 109Business Scenario, 96, 112BW analysis tool, 333BW authorization concept, 80BW client, 569BW extractor, 80BW object, 515BW process chain, 314
data record, 323BW process chain monitor, 319, 329, 331
data package, 323, 324data record, 323initial, 332overview, 331
BW query monitor, 324BW report monitor, 315, 319, 324, 334BW system, 577BW template monitor, 324
C
Calendar week, 475CA Wily Introscope Byte Code Adapter, 45,
86, 140, 229, 665
CA Wily Introscope Enterprise Manager -> Introscope Enter, 42, 665
CA Wily Introscope Enterprise Manager of Managers, 402, 403
CA Wily Introscope -> Introscope, 41CA Wily Introscope workstation, 41CA Wily Introscope Workstation, 140, 198CCDB, 43, 146, 409, 665
infrastructure, 409CCMS, 227, 233, 441, 463, 665
data provider, 277enhancement option, 464metric, 273, 279ping, 479
CCMS Agent, 48, 50, 51CCMS Monitoring, 273, 276CCMSPING agent, 464Central adapter engine, 344, 345, 347, 351Central alert inbox, 316Central composite note, 74, 517Central integration engine, 342, 344, 345,
347Centralized documentation, 126Central job overview, 575Central Performance History -> CPH, 462Central SLD, 76Central system administration -> CSA, 416Central tool access, 444Change
actual situation, 146detail, 153event, 599historical statistics, 146
Change analysis, 126data extraction, 145, 148data storage, 145example, 161Java instance, 162performance problem, 161
Change Diagnostics, 31analysis, 409
Change Impact Analysis, 26Change Management, 21, 23, 29, 105Change Management Process, 29Change reporting, 145
compare instances, 158compare landscapes, 156
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680
Index
Change reporting (Cont.)compare times, 156display configuration, 153tool, 153
Change Request Management, 94Change time stamp, 147Channel availability monitor, 346Channel monitor, 353Channel monitor -> PI monitoring, 353Chart type, 184
average response time, 186total response time, 186
Check level, 382, 384, 385Child role, 625CIM, 65, 342, 665Client configuration, 151Client information, 206Cluster environment, 61Collection schema, 471Common Information Model -> CIM, 65, 342,
665Company code, 543Comparison list, 166
edit, 168maintain, 168
Comparison systems, 166Component
SAP Customer Relationship Management, 41
SAP NetWeaver BW, 41Service and Support, 41, 42
Component monitor, 352Component self-test monitor, 345Component-specific analysis, 187, 195Composite role, 620, 624
SAP_CV_ADMIN_COMP, 165SAP_CV_DISPLAY_COMP, 165
Computing Center Management System -> CCMS, 665
Configuration and change database -> CCDB, 43
Configuration and Change Database -> CCDB, 146
Configuration change, 216Configuration database, 409Configuration item, 172Configuration program, 71
Configuration reporting, 174Configuration store, 146, 409
change category, 147change group, 147
Configuration users, 563Configuration validation, 145, 163, 654
application scenario, 179authorization, 165basic prerequisite, 163bookmark, 176comparison list, 166data extraction, 164evaluation value, 170execute report, 170function, 165report, 171report directory, 176target system, 166trend analysis, 178
Connection level, 382Connection monitoring, 377
configuration, 378scope, 380use, 386
Connection source, 385Connectivity, 74Console mode, 140, 141, 198Conversion job, 518Correlation ID, 200CPH, 462, 463, 470CPU, 487
load, 197resource, 197utilization, 487
Criteria Manager, 594, 596, 598Criteria profile, 596, 597CRM authorization role, 634, 647CRM document, 599CRM Java application performance, 468CRM object, 564Cross-application indicator, 611CSA, 416, 420, 433
framework parameter, 421language, 421log book, 421select system, 420warning and alarm function, 421
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681
Index
CTS+, 160Customer Code Management, 29Customer-defined setting, 385Customer namespace, 658Customer system, 459Customer table, 629Customer template, 244, 265, 524
characteristics, 243configure, 268create, 266
D
Dashboard, 555, 557, 613app, 495framework, 456
Data allocation statistics, 546Database, 666
analysis, 131, 132, 182, 188, 196availability, 486cockpit, 85configuration, 147performance, 189time, 188version, 172
Data collection, 610method, 80, 450
Data processing, 148Data provider, 64, 230, 232, 407, 408
type, 232Data Provider Connector, 230, 234, 236, 409,
666Data quality, 485Data retrieval, 42DataStore, 42Data supplier, 339Data viewer, 141Data Volume Management -> DVM, 505Data Volume Management work center, 506,
544technical preparation, 510
DBA Cockpit, 85, 182, 196DB setup, 229Deadlock, 192, 196, 487Dedicated configuration user, 81Dedicated server, 587
Dedicated SLD server, 76Default users, 78Deletion project, 548Delta information, 123Detail view, 295Development system, 106Diagnostics agent, 45, 47, 48, 53, 210, 213
agent controller, 63Agent Node Concept, 56cluster environment, 61cluster solution, 56connecting, 85connection status, 61framework, 401, 403high-availability environment, 61installation, 56logon procedure, 75monitoring, 403OTF concept, 61, 63parameter, 59planning, 54preparation, 54update, 61version, 55
Dialog process, 488Dialog step, 202, 203, 204
response time, 206Dialog user, 636Dialog work process, 666Dispatcher, 666Distributed Management Task Force, 666Distribution of response times, 486DMTF, 666Documentation, 116
attribute, 119keyword, 119reporting, 119tool, 91
Document-based reporting, 228Downtime, 474DPC, 230, 234, 236, 408, 666
infrastructure, 276DVM, 505
analysis, 539authorization, 509basic configuration, 518BI content, 515
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682
Index
DVM (Cont.)business object footprint, 548connected system, 510, 521, 533content, 522, 523conversion job, 518data allocation statistics, 546expert, 509extractor settings, 518initialization, 511key questions, 506landscape, 530, 539managing system, 514more systems, 533potential savings, 545, 549production system, 512project, 505, 508query, 552reporting, 544scenario, 530scope selection, 521statistics and trend, 545, 546strategy, 505, 506, 508system, 509system preparation, 518table statistics, 547technical problem, 537technical scenario, 530template configuration, 523template users, 519, 528time-based data distribution, 548typical warning, 537user, 510
DVM extractor, 526activate, 527execution, 526
DVM infrastructure, 508, 522, 523, 533functioning, 535maintenance, 535status summary, 536
E
EarlyWatch Alert, 80, 86eCATT, 96, 105ECR, 592
EEMon, 358alert inbox, 370configuration, 362end-to-end trace analysis, 371HTTP script, 365monitoring concept, 375real-time monitoring UI, 369, 371recorder, 360, 364, 365, 366robot, 360, 362, 364, 375SAP GUI script, 364scenario report, 373self-check script, 369, 373SLA report, 372smartphone, 373technical infrastructure, 360threshold, 376use, 368wiki, 364
EEMon editor, 365, 366modification, 368
EEMon script, 360, 364create, 364transfer, 368
Efficiency, 22EFWK, 42, 148, 182, 210, 229, 401, 405, 489,
527, 533, 535administration interface, 491architecture, 490self-monitoring, 493
Email, 241, 461, 483End-to-end analysis, 130End-to-end change analysis, 144, 149, 233
component-specific details, 150period, 150relevant change type, 151
End-to-end diagnostics, 229End-to-end exception analysis, 210, 211, 233End-to-end management, 451End-to-end methodology, 126, 666
change analysis, 126, 144exception analysis, 126, 209trace analysis, 126, 199workload analysis, 126, 181
End-to-end trace analysis, 133, 199, 200analyze trace, 204EEMon, 359, 371
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683
Index
End-to-end trace analysis (Cont.)perform trace, 201postprocess trace, 203
End-to-end workload analysis, 181, 184, 195, 233chart types, 184period, 184
End user, 97, 358End-user activity, 361End-user experience monitoring -> EEMon,
358End-user PC, 39, 40Engine, 42Enhanced Change and Transport System, 160Enterprise location, 359Enterprise services repository, 344, 345Error monitor, 355Evaluation value, 170Event, 239
rule, 239schedule, 443status, 239
Event Calculation Engine, 230, 236, 241, 269, 400, 407, 409alert, 240event, 239metric, 238report, 236
Exception analysis, 126, 209approach, 215
Exception errortrend analysis, 216
Exception Management, 217configuration, 224follow-up activity, 219individual exception, 218multistep exception, 221
Exception management cockpit, 395Exception situation, 209Expert mode, 439External scheduler, 589, 596Extractor, 85, 229, 489Extractor framework -> EFWK, 42Extractor run, 148
F
Factory calendar, 254, 471Feature Package, 666File system, 136File system browser, 136, 216
address area, 137download file, 137navigation area, 137work area, 137
First-level support, 28FP, 666Framework, 42Functional role, 632, 642Function module, 221
G
Go-live, 33, 97Graphical User Interface, 666Groups, 621Growth rate, 546GUI, 666Guided procedure, 416, 425, 635
activity, 432automatic step, 437business process operations, 427correction note, 436create, 428define step, 431development environment, 426execute, 437, 438expert mode, 439language, 426maintenance, 427manual step, 433Microsoft Excel, 428naming convention, 426root cause analysis, 427setup, 425structure, 430substep, 431technical administration, 427test, 437type, 426
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684
Index
H
Hardware capacity, 467Hardware configuration, 477Health check, 256Heap capacity, 403Help document, 135High availability, 666High-availability environment, 62High-availability solution, 56High-workload situation, 62Host analysis, 131, 182, 197Host availability, 486Host system, 64HR data, 126HTML, 666
report, 484HTTP, 667HTTP connection
monitoring, 377request, 206script, 360, 366, 367session, 487
I
IBM WebSphere, 45, 318IDoc, 608IMG, 667
object, 93, 96project, 105
Implementation, 28project, 93
Implementation Guide, 667Implementation/Upgrade work center, 98,
100Inbound delivery, 607Incident, 228
information module, 251Incident Management, 21, 23, 28Indicator
application-specific, 610cross-application, 611industry-specific, 611
Individual exception, 218InfoCube, 149, 490, 495
Infrastructure, 646component, 398monitoring, 401prerequisite, 248role, 632, 646
Inheritance relationship, 625Initial password, 622Inside discovery, 66Instance, 667
availability, 486homogenize, 158
Instructions, 425, 447Integration directory, 344, 345Integration engine, 351Integration flow, 348Interactive reporting, 228, 373, 484
extractor, 489system user, 489
Interface channel, 392attribute, 389RFC, 392
Interface channel monitoring, 378, 387configuration, 388prerequisite, 388UI, 388use, 394
Interface channel name, 393Internet Transaction Server, 667Introscope, 41, 138, 181, 196, 490
console mode, 140, 141, 198dashboard, 196data, 140investigator mode, 141, 143, 198lens function, 142main dashboard, 141smart store, 403Transaction Tracer, 141
Introscope Byte Code Adapter, 45, 86, 140, 229, 665
Introscope Enterprise Manager, 42, 48, 78, 80, 86, 140, 397, 401, 402, 665cluster solution, 79distributed solution, 79heap capacity, 403remote installation, 79single installation, 79
Introscope Enterprise Manager Cluster, 402
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685
Index
Introscope Host Adapter, 140, 198, 229Introscope infrastructure
agent, 140Introscope Transaction Trace, 200, 207, 209Introscope WebView, 139, 198Introscope Workstation, 41, 140, 198Investigator mode, 141, 143, 198iOS, 373ISO 9000, 452IT calendar, 442
event, 443refresh, 444
IT Infrastructure Library (ITIL), 451ITS, 667IT service lifecycle, 453IT Service Management -> ITSM, 28, 31, 239,
560, 667ITSM, 46, 71, 239, 316, 375, 386, 560, 667
concept, 566process, 601scenario, 647
J
J2EE SQL trace, 209Java application performance, 468Java authorization, 631, 634Java component, 459Java Garbage Collection, 487Java package, 190Java runtime environment, 41Java trace, 208Job
data service, 325Job application, 572, 590
activity type, 566detailed, 590form, 590, 592simple, 590
Job application shortcut, 590, 592configuring, 593criteria hierarchy, 595criteria profile, 594
Job chain, 589documentation, 581
Job definition, 588
Job documentation, 560, 572, 579generation, 580manual, 581template-based, 583
Job execution, 578, 586Job Interception, 587, 590, 595, 596
activate, 596Job management, 559Job Management work center, 559, 570
activation, 570authorization, 571construction, 572
Job monitoring, 586Job name, 591Job overview, 569, 572
central, 575Jobs
import, 572scheduling, 586step information, 581
Job Scheduling Management -> JSM, 559, 667
JRE, 41JSM, 559, 667
analysis, 562authorization, 563Change Request Management integration,
600establishing an objective, 569implementation, 568Incident Management integration, 599initial analysis, 561ITSM integration, 599notification concept, 601requirement, 561, 566roadmap, 567scenario, 560user, 562
JSM Health Check, 560, 562, 576initialize, 576use, 577
JSM Suite, 560component, 567use, 567
JVM memory analysis, 197JVM, shutdown, 190
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686
Index
K
Kernel version, 172Key performance indicator, 606
business process-relevant, 606Key performance indicator -> KPI, 143Keyword, 119Knowledge transfer, 454KPI, 21, 143, 413, 450, 451, 467
threshold, 468type, 468
L
Landscape component, 216Landscape management, 46, 63, 76Landscape Management Database -> LMDB,
30, 42, 46, 667Landscape modeling, 64Landscape Transformation Management, 29Level 1 user, 262, 341, 386Level 2 user, 263, 341, 386LMDB, 42, 46, 55, 65, 66, 75, 83, 318, 339,
342, 397, 490, 667Load balancing, 187Local system account, 50Log file, 214Logical component, 86, 95, 105, 123, 583,
585Logical layer, 42Logical system, 95Log viewer, 210, 213
M
MAI, 48, 217, 227, 229, 455, 475architecture, 229automation, 227data provider, 230, 232Event Calculation Engine, 236prerequisite, 229support infrastructure, 396template maintenance, 264
Main memory, 487Maintenance license, 77
Maintenance Optimizer, 29, 76, 86, 633, 636, 642, 648, 656, 667
Maintenance project, 94Malfunction, 592Managed system, 39
configuration, 82non-SAP system, 44SAP system, 44
Management dashboard, 455, 495authorization concept, 497view, 501
Manager of Managers, 402, 403, 667Mapping runtime, 344, 345Mass user maintenance, 621Master and configuration data, 42Material Requirements Planning, 608MEA Repository, 42Memory bottleneck, 212Message alerting, 348Message ID, 348Message monitor, 354Message overview monitor, 347, 356Message search, 357Metric, 230, 238
create, 278deactivate, 287define availability, 280define name, 281detailed information, 292historical value, 293lifetime, 258maintain description, 279monitor, 293preconfigured, 242prioritize, 300requirement-specific, 300retention, 258threshold type, 281validity, 281
Metric and Event Store, 230, 236Metric, Event & Alert Repository, 42Metric monitor, 488Metrics, events, and the alerts hierarchy, 240Microsoft Excel, 112, 428Microsoft Internet Explorer, 202Microsoft Management Console, 51Microsoft Powerpoint, 112
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687
Index
Microsoft SharePoint, 45Microsoft Silverlight, 41Microsoft Word report, 483MoM, 403, 446, 667Monitor
application-specific, 584cross-application, 585
Monitoring, 42BI, 312Business Warehouse, 312BW process chain, 314query, 315SAP BusinessObjects job, 315
Monitoring and Alerting Infrastructure -> MAI, 48, 227
Monitoring concept, 296contact person, 299instruction, 302requirement, 297system landscape, 297
Monitoring content, 260administration, 260update, 261
Monitoring environment, 297Monitoring infrastructure, 247Monitoring types, 228Month-end activity, 62MRP run, 608MTE class, 273, 276Multistep exception, 221, 222
N
Namespace, 99, 632Naming convention, 426, 590Navigation area
associated links, 70general, 70reports, 70specific views, 70subview, 70typical tasks, 70
Navigation bar, 641Navigation button, 641NIPING, 206
Non-ABAP component, 48Note Assistant, 29Notification, 414
channel, 251management, 253, 414
NWBC, 40, 668
O
Object definition, 517Operating instructions, 562Operating process
relevance, 562Operating system, 48, 66, 134, 668
collector, 49, 50, 53, 55, 235configuration, 147, 151information, 49
Operations Control Center, 21, 31Operator validation, 173, 174Optimization, 22OS, 668OS command console, 134
interval, 136system status, 136
OTF concept, 61, 63Outside discovery, 66, 67Outsourcing model, 453
business process outsourcing, 453outtasking, 453
Overview monitor, 350
P
Paging rate, 487Parameter change, 151Parent role, 625Password concept, 623Peak load, 186Performance, 668
bottleneck, 187, 409Performance problem, 131
specific, 194, 199system-wide, 194
Perform trace, 201
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688
Index
Personal object worklist -> POWL, 668PFCG role, 624
proposed value, 628Phases of software lifecycle, 23PI domain, 337, 338, 340
create, 342metadata, 344overall status, 350select, 343
PI infrastructure, 342PI interface channel, 394PI message alerting, 339PI monitoring, 337, 353
backlog monitor, 355component monitor, 352configure, 338, 340error monitor, 355message monitor, 354message overview monitor, 356message search, 357overview, 350scope, 342use, 350
Ping, 352PI runtime component, 348Pop-up window, 668Port, 668Portfolio and Project Management, 28Post Processing Framework, 601Potential savings, 549POWL, 574, 668PPF, 601Proactive action, 23Proactive checking mechanism, 72Proactivity, 23Problem Management, 21, 28Process automation, 587Process issue, 609Process mapping, 109Process step, 96, 112, 117, 221Process structure, 93, 95Product instance, 64Production operation
incident, 144Productive operations, 92Product system, 64
Profile, 620generator, 629parameters, 49, 622
Project, 91, 92administration, 95, 100create, 101creation/prerequisite, 98definition, 100distribute, 106documentation type, 109general data, 103information, 120involved SAP partners, 104keyword, 108language, 102management, 32, 91, 103milestone, 108namespace, 99organizational unit, 108overall progress, 121phase, 32plan, 114process mapping, 109quality gate, 108roadmap, 108scope, 103standard, 95status, 101status value, 108structure, 99structure element, 107team members, 104template, 107, 108
Project cycle, 94blueprint phase, 95configuration phase, 96go-live, 97project administration, 95testing, 97training, 97
Project type, 92, 102implementation project, 93maintenance project, 94template project, 93upgrade project, 94
Proposal value, 644
884_Book.indb 688 10/3/13 4:38 PM
689
Index
PSLE, 80Public holiday calendar, 254Pull data provider, 232Pull mechanism, 42, 668Purchase order, 607Purchase requisition, 607Push data provider, 232Push diagnostics agent, 235Push Introscope, 234Push mechanism, 43, 668
Q
Quality gate, 108Quality Gate Management, 29, 105Query, 475
execute, 552granularity, 553result, 555timeframe, 553
Quick criteria maintenance, 419, 428, 445
R
rdisp/http_check, 409rdisp/http_min_wait_dia_wp, 409Read and write activities, 189Real-time monitoring tool, 241Real-time monitoring UI, 361Recipient, 415
list, 255pool, 253
Recordingscript, 365
Redesign, 94Reference instance, 159Reference landscape, 157Release Management, 29Remote agent installation, 57Remote function call -> RFC, 668Reorganization job, 570Repetition pattern, 588Reporting, 287, 449
document-based, 228interactive, 228
Reporting (Cont.)option, 449
Repository, 42Request for change, 28Requirements analysis, 654Residence time, 519, 541, 550Resource bottleneck, 62, 158Resource cap setting, 406Resource consumption, 138Resource utilization, 62Responsibility, 615RFC, 98, 668
interface channel, 392link, 635performance, 395
RFC connection, 78, 84, 180, 184, 391, 394, 486configuration, 147monitoring, 377resource cap setting, 406
RFC Pull, 277DBMS, 234ST, 233ST-BW, 233ST-PI, 232
RFC user, 645Roadmap, 95, 108, 114, 566, 567
add, 115chapter, 116subchapter, 116work package, 116
Role, 620description, 624functional role, 642inheritance hierarchy, 625work center basis role, 632, 636, 639work center navigation role, 632, 634,
637Role concept, 44
administered system, 635productive system, 635
Role maintenance, 624, 638, 640, 646Root cause analysis, 31, 42, 76, 125, 229
additional tool, 129components, 127method-independent tool, 133
884_Book.indb 689 10/3/13 4:38 PM
690
Index
Root Cause Analysis work center, 128, 149, 165, 181, 189, 197, 210menu, 128tools, 129
Run SAP like a Factory, 21, 22, 30, 31, 115, 559
Run SAP method, 33roadmap, 33
Runtime error, 486
S
Sales organization, 543sapacosprep, 50SAP best-practice documents, 114SAP BusinessObjects, 62, 311
cluster, 318server process, 331system, 313
SAP BusinessObjects Dashboards, 500SAP BusinessObjects job, 315, 322
monitoring, 333SAP Business Passport, 222SAPCAR, 57SAPCCM4X, 51SAPCCMSR, 50, 51SAP Central Process Scheduling by Redwood
-> SAP CPS by R, 668SAP Central Services, 668SAP Client Plug-In, 133, 201, 202, 365SAPconnect, 78, 483SAP CPS by Redwood, 560, 573, 576, 582,
586, 597, 668license, 588object, 588set up, 587use, 587
SAP CRM, 41SAP CRM user interface, 569SAP_CV_ADMIN_COMP, 165SAP_CV_DISPLAY_COMP, 165SAP data services job, 335SAP EarlyWatch Alert, 455, 456
overview, 467SAP EarlyWatch Alert for Solutions, 461SAP Easy Access, 166, 626
SAP ecosystem, 126SAP Exception Management Instrumentation
Platform, 221SAP Financial Closing Cockpit, 587SAP GUI, 40, 668SAP GUI script, 362, 364, 367SAP HANA, 313, 335SAP host agent, 45, 48
host agent, 49installation, 51instance agent, 49sapadm, 53saphostcontrol, 49saphostexec, 50sapstartsrv, 49sapsys, 53setup, 52user group, 52work directory, 53
saphostcontrol, 49saphostexec, 50sapinit, 51SAPinst, 52, 57SAP Instance, 667SAP kernel release, 477SAP Knowledge Warehouse, 103SAP Management Console, 51, 668SAP MMC, 51, 668SAP name space, 637SAP NetWeaver
dual-stack system, 41SAP NetWeaver Business Client, 40, 668SAP NetWeaver BW, 77, 311, 313, 494
source system, 80SAP NetWeaver BW configuration, 147SAP NetWeaver PI, 336
domain, 337SAP NetWeaver Portal, 45SAP Note
report, 174SAP operating system information, 49SAPOSCOL, 49, 50, 53, 235SAP Passport, 221SAP Product Support for Large Enterprises, 80SAProuter, 127, 128, 668SAP Service Marketplace, 459, 560
authorization, 647
884_Book.indb 690 10/3/13 4:38 PM
691
Index
SAP Solution Manager, 29, 71administrator, 73Agent Administration, 60architecture, 39authorization concept, 619basic configuration, 71, 76central composite note, 74, 517communication, 48configuration, 70configuration of managed systems, 82configuration program, 71configuration user, 81documentation, 91email, 79infrastructure, 48landscape component, 75landscape management, 63license, 74logical layers, 42role concept, 631root cause analysis, 125Security and Authorizations Wiki, 651self-diagnosis, 127self-monitoring, 396Service Desk, 113system landscape, 30system parameter, 74system preparation, 71, 73three-level hierarchy, 93training environment, 97user, 73work center, 67, 68
SAP Solution Manager Administration work center, 55, 122, 164, 398
SAP Solution Manager Configuration work center, 71, 78, 83
SAP Solution Manager Diagnostics, 459SAP Solution Manager Scheduling Enabler,
560, 576SAP standard job, 583SAP standard report, 178SAP standard template, 242, 286, 524
characteristics, 243template hierarchy, 244update, 242
sapstartsrv, 49SAPsystemnumber, 49
SAP User Management Engine, 563, 569Sarbanes-Oxley Act, 452Savings potential, 541, 550Scenario, 319
level, 382, 383, 384Scenario user, 563, 566
administrator, 563viewers, 563
Scope selectionAge of record determination, 540Business Object Footprint, 543complex archiving object, 542DVM KPI, 542simple archiving object, 542template selection, 543
Scope Selectionsaving potential, 541
ScriptEEMon, 360HTTP, 360
SCS, 668instance, 668
Second-level support, 28Security Guide, 650
main part, 651scenario-specific part, 651
Security Guide for SAP Solution Manager 7.1 -> Security G, 650
Security standard, 652Segregation of duties, 655Self-check, 80Self-diagnosis, 396, 397Self-monitoring, 396, 398
configure, 397use, 398
Self-service, 551Server, 669
node, 162Service channel, 459Service data download, 455, 462Service Desk, 113, 241
integration, 362message, 617
Service document, 551Service Level Agreement, 300, 359, 451, 595Service Level Management, 451Service level report, 466
884_Book.indb 691 10/3/13 4:38 PM
692
Index
Service level reporting -> SLR, 451Service notifications, 116Service-oriented architecture, 452Service request, 28Service Request Management, 28Service Tools for Applications -> ST-A/PI, 46SID, 669Simple Object Access Protocol, 669Single role, 624Single sign-on -> SSO, 40, 669Single Source of Truth, 30SLA, 300, 359, 451
report, 363, 372SLD, 30, 46, 64, 75, 76, 339, 342, 669
setup, 75SLM, 451
process, 455SLR, 451, 585
setup, 464SLT, 335SMAD document, 600Smartphone, 373Smart store, 403SMCR document, 600SM_EFWK, 489SMS, 241SMSE, 560, 576SMSY, 30, 42SM_WC_VIEW, 640, 641Snapshot, 190SOAP, 669SoD matrix, 655Software component, 64Software configuration, 477Software lifecycle, 24SOLMAN_ADMIN, 73, 78SOLMAN_BTC, 489SOLMAN_SETUP, 566Solution, 91, 92, 113, 121, 585
create, 121documentation, 28, 31transfer information, 123
Solution Directory, 462Solution Manager Administration work
center, 499, 585Solution Manager System Landscape, 42Solution operations, 32
Solution ToolImplementation Content, 100
Solution Tools Plug-In -> ST-PI, 46Specific performance problem, 194, 199SQL query, 190SQL requests, 133SSO, 40, 669
ticket, 40Stakeholder, 503Standard absence, 254Standard process hierarchy, 93Standard role, 632
copying, 633Standard text module, 268Standard user, 386ST-A/PI, 46, 84Start and stop process, 61ST-ICO, 100Storage requirement, 546ST-PI, 46, 84, 210, 232Structure attribute, 95, 97Structure element, 107Subalias, 147Support Package, 669S User, 77, 647, 648SysLog error, 211System
analysis, 130availability, 486cluster, 56compare, 162validate, 180
System administrationregular task, 418
System hierarchy, 291System landscape, 95, 449, 669
change, 145growth, 542homogeneity, 163
System Landscape Directory -> SLD, 46, 669System Landscape Directory (SLD), 30System list, 290System monitor, 330System monitoring, 44, 247, 290
scope, 285select system type, 290system hierarchy, 291
884_Book.indb 692 10/3/13 4:38 PM
693
Index
System monitoring (Cont.)system list, 290technical scenario, 242UI, 241
System performance, 187, 486System preparation, 71, 73System report
time interval, 484, 485, 486System-wide performance problem, 194
T
Table statistics, 547Tablet, 373Target system, 166, 385
define, 167maintenance, 166
Task, 416, 418, 419context, 420customer-specific, 422description, 420execution, 420execution data, 425inbox, 425management, 416, 418notepad, 422task header, 419
Technical Administration work center, 259, 413, 415, 418
Technical analysis, 449Technical component, 312
response time, 181Technical connection
monitoring, 377Technical content, 114Technical default user, 77Technical monitoring, 227
configuration, 246motivation, 227process, 231standard user, 261template concept, 242
Technical Monitoring work center, 44, 229, 289
Technical operations, 31Technical reporting, 44
Technical requirements, 84Technical scenario, 242, 363, 530, 536
select, 552Technical system, 64
performance problem, 161Technical user, 563, 621, 655Technological basis, 83Template
add alert, 273add metric, 273alert, 270concept, 242configure, 246, 268create, 266custom metric, 271maintenance, 244, 264managed object, 271metric, 268project, 93user, 563work mode, 441
Test case, 114Testing, 97Test Management, 29Test package, 97, 114Test plan, 97, 114Test user, 658Text element, 426Text module, 426Third-party component, 256Third-party connector, 256, 385Thread dump, 182
blocked thread, 193details, 193load balancing, 193number, 192trigger, 192
Thread dump analysis, 131, 182, 190use case, 190, 192
Three-level hierarchy, 93Three-system landscape, 62Threshold, 240, 463, 480, 615
adjust, 287definition, 301type, 238, 269, 281
Throughput figure, 608, 609Time-based data distribution, 548
884_Book.indb 693 10/3/13 4:38 PM
694
Index
Time-based distribution, 550Time criterion, 540Timetable template, 479Tool access
central, 445Top Load Transaction, 467Toys Inc., 34
analysis, 544Application Management, 37automation, 446Data Volume Management work center,
538DVM, 530EEMon, 374IT department, 35IT support, 38JSM, 601JSM Health Check, 579monitoring concept, 296Operations Control Center, 36query, 551system administration, 36system landscape, 34
Trace analysis, 126, 199approach, 209
Trace preparation, 201Training, 97
environment, 97Transaction, 669Transaction code, 669Transaction Tracer, 141Transaction type
SMDT, 220SMIN, 220SNWS, 220
Transparency, 22Transport analysis, 179Transport statistics, 174Trend analysis, 462, 468, 610
U
UME, 563, 569UNIX time stamp, 138Update error, 486Update termination, 468
Upgrade Management, 29Upgrade project, 94URL, 669User
initial password, 622User activity
record, 365User administration, 563, 620User authorization, 147User group, 621, 655User interface, 40User maintenance, 619User master record, 619User Task Area, 423User type
communication, 622reference, 622service, 622system, 621
V
Visual Basic file, 366Visual Basic script, 365
W
Web browser, 40Web Dispatcher, 75Web Dynpro applications, 113Web Dynpro object, 574Web service, 394
call, 391performance metric, 395
Web service consumer, 486Wiki SMAUTH, 651Work center, 43
authorization system, 68basic role, 632, 636, 639Business Process Operations, 585concept, 40navigation area, 69navigation bar, 69role, 632role concept, 44
884_Book.indb 694 10/3/13 4:38 PM
695
Index
Work center (Cont.)structure, 69System Monitoring, 460Technical Monitoring, 462user interface, 642work area, 69work area (tray), 69
Work center navigation role, 632, 636creating, 638
Workload, 189Workload analysis, 126
approach, 195data extraction, 182data storage, 182
Work mode, 363assign, 440configuration, 317
Work mode (Cont.)create, 440management, 229, 439schedule, 259setting, 259title, 441
X
XML, 669file, 366
Y
Year-end closing, 439
884_Book.indb 695 10/3/13 4:38 PM