Moving the DevOps Needle In Enterprise Organizations

DevOps Adoption Business Value

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About Me: Jim Hirschauer @HirschOnAPM

• I’m a Performance Geek!!!• Designed and Implemented Monitoring

Architecture for Wachovia Investment Bank and Wells Fargo Managed Services

• Initiated cultural shift to proactive monitoring.

• I’ve used many of the enterprise class monitoring tools in existence.

• I currently live, work, and play in Idaho.

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This is Iowa, I don’t live here.

This is Idaho, I do live here.

Right Here!

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The DevOps movement is an attempt to bring Development and

Operations together so that they can achieve the effectiveness and

efficiency that the business deserves.

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Our Focus

Business Case

Cultural Change

Part 1: The Cultural Change

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Categories

Top Down

Bottom Up

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Top Down

Forced change by executive order.(Requires executive support)

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Top Down

Pros• Corporate

commitment• Easier to

implement• Funded

Cons• Resistance to change

without passionate supporters

• Hard to get executive mandate

• Lots of executive mandates already

• Executive input (Usually not good in technical matters)

• Requires business case

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Bottom Up

Starts small and spreads organically.(Needs leadership and evangelism)

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Bottom Up

Pros• Passionate

supporters help remove barriers

• Bypass road blocks

• Better end results

• Ability to change and adapt.

Cons• Starts slower• Lack of executive

support• Lack of funding• Fragmented

without strong leadership.

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In my experience, the bottom up approach yields better

results over time.

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Enterprise Barriers

Fear of Change

Complacency

Risk

Regulations

Other Agendas (Politics)

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Figure Out Who’s Interested

• Show– How it will make their life better– Benefits to company– Tactical and Strategic

• Methods– Lunch and Learn– Social Media– Intranet– Staff Meetings

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What other methods have you used?

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Evangelize

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Convert A Vocal Opponent

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It Takes a Long Time

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Communicate

• Ask about pain points

• Solve the pain

• Communicate your success

• You’ve just converted a new activist for your cause.

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Constant Sharing of Lessons Learned

NewsletterIntranetElevator

PresentationsConferencesUser Groups

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Success is your greatest weapon

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How do you promote cultural change?

Part 2: The Business Case

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If you’re going to ask for

funding, you must

understand the budget cycle and buying

process.

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Define the problem

• Infrequent code releases• Lack of innovation• Long MTTR• Too much downtime

Convert problems into business

impact.

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What are the problems inyour organization?

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Relate the problem to your competition

First To Market

Feature Parity

Product Parity

Ease of Use What Else?

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Create a multi-dimensional argument.

(don’t place all of your eggs in one basket)

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Figure out the main players

ExecutiveBudget Holder

Supporter Adversary

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Figure out a solution

• DevOps!!!

• Tools?– Build Automation– Release automation– Test Automation– Application Monitoring

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Understand the pre-existing landscape

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Does FOSS make sense?

• Will I need support?

• Are the features right?

• Will security approve?

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Find like minded people

Be sure to include people who are impacted by the problem (the business)

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Assume no financial support

• Asking for money to prove your concept is a non-starter.

• Assume you will have no funding to start with.

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Start small and collaborate for success

• Create success on a small scale.

• Collaborate with your supporters to improve chances of success.

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Prove repeatability

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Document your success

We successfully deployed XYZ tool and were able to automatically deploy our

new code.

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Document your success

By automatically deploying our new code we were able to eliminate risk of human error during deployment and increase speed of delivery by

50%. This will reduce customer impact and increase speed of

delivery.

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Calculate ROI

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Present your findings

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Be prepared to do more work. The first answer is usually no.

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Learn from Failure

• What went wrong?• Can it be fixed?• Can it be avoided in the future?

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Have you built a business case?

What worked?

What didn’t?

Thank You