Post on 23-Jul-2020
transcript
INNOVATETHROUGH MOTIVATION
MSP Services OverviewKEVIN KIRKPATRICK – OWNER, MSP INC
Agenda
• About us
• IT Challenges
• Our Approach
• Our Services
• Next Steps
About UsMSP INC
•Pre-eminent Managed Service Provider
– “Provide organizations with predictable, business-focused IT services that optimize operations, manage risk and deliver measurable business value to our customers.”
•Experience
– <years> in operation, # of employees, certifications
– Focus on <niche> and <location>
– <methodology>
•Comprehensive Services Offerings
– <offering name 1>
– <offering name 2>
•Capable
– <infrastructure & resources>
– <certifications>
• Unpredictable, costly downtime– Staff and corporate productivity are impacted when your
systems are not functioning properly
• Managing IT Costs– Amount and predictability of ongoing cost
• Management Time– Time and effort of non-technical staff overseeing problem
fixes
• Risk and Exposure– Security
– Data loss or theft
– Compliance uncertainties
– Interruption of vital IT services
• Strategic Issues– Lack of accountability or ownership of problems
– Lack of optimization
IT ChallengesISSUES IMPACTING YOUR BUSINESS
Our ApproachPEOPLE, PROCESS & TECHNOLOGY
Our Approach
Assess
Detailed analysis of your current environment, reporting on issues and actionable items.
On-board
Initial maintenance activities, projects, and remediation required to stabilize your technology.
Manage
Ongoing delivery of monitoring & maintenance designed to keep your business optimized.
Protect
Application of industry best practices for security & backup management.
Optimize
Enterprise class technology and staff to keep your infrastructure optimized. Critical issues are identified, reported, and resolved in real time.
PEOPLE, PROCESS & TECHNOLOGY
Network Operations CenterSUPPORTING YOUR BUSINESS IN THE BACKGROUND
Our Services
Essential IT Support
• Our team of field engineers and NOC
support group are available to assist
with all your day to day IT support or
project requirements.
à la carte
• Individual IT services that target a
specific need, allowing you to select
only the services you require.
Proactive
• Management plan designed to support
key IT systems. Delivers value
through operational reliability and
preventing issues.
Managed
• Fully outsourced solutions, designed
to fulfill an organizations entire IT
requirements.
FLEXIBLE SOLUTIONS TO MEET YOUR NEEDS
Essential IT Support
Resolution Speed:
• Onsite & Remote
Assistance
Pricing:
• Competitive hourly rates
• Discounted blocks
available
Essential for all
Businesses:
• All clients receive• Access to our NOC
Engineers
• Regular asset, network health & warranty reporting
• Advanced diagnostic technology
DAY TO DAY TECHNOLOGY SUPPORT
à la carte CUSTOMIZABLE MENU OF SERVICES
• Simple, cost effective
solutions that meet
your specific
requirements.
• Select the right mix of
services for your
business.
• Customize a unique
solution tailored to
your needs.
À la carte Options Description
IT Support Essentials Having trouble keeping track of you IT assets? Wish you had a better way to get faster support? This is the answer for you.
Professional Monitoring There is no better way to know what is going on in your IT environment and therefore, no better way to speed up recovery when an issue occurs.
Patch Management Never worry about having your patches up to date again. Let the experts ensure that your windows and non-windows patches are at a secure level.
Managed Anti-virus Total desktop security solution including Anti-Virus, Anti-Malware, Hosted Intrusion Protection.
Managed Anti-spam 80% of all virus are delivered via email. This service offers perimeter protection preventing unwanted email and spam from reaching your network or users.
Managed Backup Ensure business continuity through scheduled back-up of critical data and restoration in the event of data loss. Apply industry best-practices for the protection of your data against loss through regular on-site backup.
Managed Replication Moving your data offsite daily provides an additional layer of protection in the event of a disaster at your site. Critical data and restore information is housed in our secure data center.
Managed Compliance Reporting Meet regulatory compliance requirements for less than your phone bill each month. Being prepared for the audit is much cheaper than paying for it.
Proactive
• Significantly improved overall
system reliability and
performance
• IT spending focused on issue
avoidance and service
optimization rather than
‘fighting fires’
• Predictable network and
system management costs
• Improved security
• An outsourced IT
management solution
NETWORK MANAGEMENT, MAINTENANCE & MONITORING
Program Elements Included Services
Proactive Server Advanced Performance MonitoringKey Application Maintenance
OS Patch ManagementScheduled Preventative Maintenance
Proactive Workstation OS Patch ManagementScheduled Preventative Maintenance
Availability Monitoring
Proactive Backup Backup Deployment & ConfigurationBackup Performance Monitoring
Backup Software UpdatesScheduled Backup Jobs
Proactive Support Quarterly Network Health Review
Additional Network, End-user & Network Support Billed at T&M Rates
Proactive Security Anti-Virus Monitoring & ManagementAnti-Spam Monitoring & Management
Proactive Network Router/Switch Monitoring
Fully Managed
• Total cost predictability
• A single monthly fee for a complete IT solution
• Lower total cost of ownership and management
• System reliability and performance
• Highest level of response to issues
• Minimize risk of intrusion, data theft and lost productivity
• Focus on your core competence and
not your network
• Costs less than hiring internal IT staff
FULLY FIXED FEE IT OUTSOURCING
Program Elements Included Services
Managed Server Advanced Performance MonitoringConfiguration Management
Key Application MaintenanceOS Patch Management
Real Time Server OptimizationScheduled Preventative Maintenance
Managed Workstation Advanced Performance MonitoringConfiguration Management & Enforcement
OS Patch ManagementReal Time Workstation OptimizationScheduled Preventative Maintenance
Managed Network Firewall Management & MaintenanceRouter MonitoringSwitch Monitoring
Managed Security Anti-Virus MonitoringHosted Anti-Spam
Integrated Anti-Virus ManagementRegular Vulnerability Scanning
Managed Backup Backup Deployment & ConfigurationBackup Performance Monitoring
Backup Software UpdatesScheduled Backup Jobs
Data Center Replication & Disaster RecoveryPlanning
Managed Support Monthly Network Health ReviewUnlimited Network, End-user & Network Support
Next Steps
Select Services
Technical Assessment
Solution Proposal