Municipal Service Request Tracking

transcript

MCM#6 Pollution Prevention/Good HousekeepingMCM#6 Pollution Prevention/Good Housekeeping

Municipal Service Request Municipal Service Request TrackingTracking

Part 5Part 5

Product Use and Disposal Product Use and Disposal Park MaintenancePark Maintenance Street sweepingStreet sweeping Storm inlet cleaning and maintenanceStorm inlet cleaning and maintenance Ditch maintenanceDitch maintenance Salt ApplicationSalt Application

IMPORTANT TO ALL - IMPORTANT TO ALL - RECORD KEEPINGRECORD KEEPING

Record Keeping of Maintenance Record Keeping of Maintenance ActivitiesActivities

Data base alternatives – Access Data base alternatives – Access Database reportsDatabase reports

ODOT database system (Case ODOT database system (Case Study)Study)

Software Programs – Municipal Software Programs – Municipal OperationsOperations

File CopiesFile Copies

Municipal BMPs – Cleaning and Municipal BMPs – Cleaning and MaintenanceMaintenance

File CopiesFile Copies

Municipal BMPs – Cleaning and Municipal BMPs – Cleaning and MaintenanceMaintenance

Access database reports Access database reports

MCM #6- Pollution Prevention/Good HousekeepingMCM #6- Pollution Prevention/Good Housekeeping

Custom GIS based Service Request Custom GIS based Service Request Center DemonstrationCenter Demonstration

NAVIGATION

USER INFO DETAILS MANAGEMENT TAB

Figure 1: Snapshot of Website

SUMMARYSUMMARY RECORD KEEPING IS REQUIREDRECORD KEEPING IS REQUIRED Alternative approachesAlternative approaches Benefits of tracking include:Benefits of tracking include:

– AccountabilityAccountability– Improved Projection of Product, Work force Improved Projection of Product, Work force

needsneeds– Ability to evaluate costs/benefits of programs Ability to evaluate costs/benefits of programs

and of products usedand of products used

Municipal Service Request Tracking

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