Museum of Science and History- Volunteer Handbook 6/24/2016 1 ...

transcript

Museum of Science and History- Volunteer Handbook 6/24/2016

• ThisVolunteermanualisdesignedtoprovideusefulandaccurateinformationtoourvolunteersconcerningmuseumpoliciesandvolunteerduties,aswellastodocumentMuseumhistory,processesofthevolunteerprogramandrelevantmuseumpolicies

2 TableofContents

TableofContents 2Welcome 3MissionStatementandValues 4VolunteerProgramPurpose 5History 5VolunteerPositionsandrequirements 5Backgroundchecks 7VolunteerScheduling 7VolunteerBenefits&Expectations 8GeneralInformation 9-10PoliciesandSafetyPlan 11-14AcknowledgementForm 14

WELCOMEDearVolunteer,Welcome!VolunteersareanintegralpartoftheMuseumofScienceandHistoryandwe’rehappyyou’vechosentodonateyourtimetoMOSH.Wehopeyourexperienceherewillbebothbeneficialandenjoyable.Thankstoyourinterestandinvolvementinouractivities,weareabletoprovideprogramsandserviceswhichwouldnotbepossibleotherwise.Thegiftofyourtimeandtalentsisonewedonottakelightly,andwe’regratefulforyourinvolvement.Wewillworktohelptailoryourvolunteerexperiencetoyourinterestsandtalents.Theenthusiasmanddedicationofourvolunteershelpscreatethelifelonglearningenvironmentwestriveforinourmission.ThishandbookhasbeendesignedtoacquaintyouwiththeMOSHVolunteerprogram,Volunteerrolesandresponsibilities,andrelevantmuseumpolicies.Thishandbookismeanttobeaguidetotheprocessofbecomingavolunteerandduringyourexperience.TheVolunteerManageralongwithMOSHstaffwillsupplementthisguidewithadditionalinformationandserveasanongoingresourceforyou.Weareveryproudofourcurrent,dedicatedvolunteers.Wewelcomeyouintothisspecialgroupandlookforwardtoworkingwithyou.Pleasedonothesitatetocontactmewithanyquestions,suggestionsorconcerns.Sincerely,EduardoSantosCommunityEngagementManager1025MuseumCircleJacksonville,FL32207904-396-6674,ext.229nrenstrom@themosh.org

MissionStatementTheMuseumofScience&History(MOSH)inspiresthejoyoflifelonglearningbybringingtolifethesciencesandregionalhistory.

Five-YearVisionMOSHisanideaslabthatnurturesinnovationinthesciences,arts,andhumanities.Wecreateadynamicplatformforlearning,helpingtoconnectandbuildaglobalcommunity.MOSHprovidesaninteractiveandengagingexperiencethatignitesandfuelsnaturalcuriosityacrossallwalksoflifeandgenerations.MOSHchampionsacultureofenvironmentalandfiscalstewardshipcoupledwithsocialresponsibility.

Values

• Wearecommittedtoourcommunitythroughinspirationalandpurposefulactionandthoughts.• Wetakeprideinourmuseumandareresponsible,individuallyandcollectively,foritssuccess.• Webelieveincreatinganatmospherewhereexcellenceisinfusedineverythingwedo.• Webelievethateveryrolehasvalueandthatworkingtogethercreatesthehighestqualitywork.• Webelievethatinnovationandcreativitybringlearningtolife.• Webelievethatintegrityandhonestyguideouractionsanddecisionsandarethefoundationtobuilding

trustandstrongrelationships.

VolunteerProgramPurposeThepurposeofMOSH’svolunteerprogramistoengageauxiliarystaffingtosupportthemuseumandtoprovideanunparalleledlevelofengagementforMOSHsupporters.VolunteersassistintheoperationsandprogrammingofthemuseuminsupportofMOSHMission.

5 MOSHHistory

MOSHhasbeenservingtheeducationalneedsofthecommunitysinceitsinceptionin1941.Foundedonthemotto,“Curiosityisthebeginningofwisdom,”educationisattheheartofMOSH’smission.

MOSHMilestones

1941 -TheAssociationforChildhoodEducationchartersTheJacksonvilleChildren'sMuseum.1948 -TheJacksonvilleChildren'sMuseummovesinaVictorianmansioninRiverside.1969 -Opened33,000-square-footbuildinginamorecentralizeddowntownlocationalongtheSouthbank.1977 -TheJacksonvilleChildren'sMuseumbecomestheJacksonvilleMuseumofArtsandSciences.1983 -TheMuseumearnsitsfirstaccreditationfromtheAmericanAllianceofMuseums.1988 -TheJacksonvilleMuseumofArtsandSciencesbecomestheMuseumofScienceandHistory(MOSH).

37,500squarefeetofspaceisaddedincludingtheAlexanderBrestPlanetarium.1993 -MOSHisdesignatedaFloridaMajorCulturalinstitutionbytheDepartmentofState.1994 -Thecurrentbuildingisrenovatedtoexpandthecoreexhibitiongalleries,addprogramandclassroom

space,increasecollectionstoragespaces,andupgradeallofthesupportsystems.1996 -OpenedcoreexhibitAtlanticTails:Whales,Dolphins&ManateesofNortheastFlorida

-MOSHreceivestheMimiandLeeAdamsEnvironmentalAwardfortheexhibitAtlanticTails:Whales,Dolphins&ManateesofNortheastFlorida.

1997 -Completedrenovationsincreasingsquarefootageto82,200squarefeet.-EarnedsubsequentaccreditationfromtheAmericanAllianceofMuseums.-OpenedcoreexhibitCurrentsofTime:AHistoryofNortheastFlorida.-ReceivedJacksonvilleEnvironmentalProtectionAgencyInstitution'sAwardforAtlanticTails:Whales,Dolphins&ManateesofNortheastFlorida.

-NamedSmithsonianAffiliate.1998 -ReceivedNationalAwardofCommendationfromtheAmericanAssociationforStateandLocalHistoryfor

theinterpretationofregionalhistorythroughtheexhibitCurrentsofTime:AHistoryofNortheastFlorida.1999 -ReceivedCityofJacksonvilleHistoricPreservationAwardforCurrentsofTime:AHistoryofNortheast

Florida. -NamedInternationalStarStationOnepartner.

2002 -OpenedrenovatedJEAScienceTheater. -OpenedcoreexhibitAquaExpo.

2004 -OpenedcorescienceexhibitUniverseofScience.2005 -OpenedcoreexhibitFloridaNaturalist'sCenter.2008 -OpenedcoreaquariumexhibitWaterWorlds.2009 -Commemorated60thanniversaryofcontinuouscontractwithDuvalCountyPublicSchools.

-OpenedcorehealthscienceexhibitTheBodyWithininpartnershipwithBaptistHealth.-Openednew2,400squarefootclassroomsuiteontheMuseum'sfirstfloor.

2010 -UnveiledthenewBryan-GoodingPlanetariuminthefullyrenovatedAlexanderBrestScienceTheater.-OpenedtheSpaceScienceGallery.

2011 -CompletePhaseIoftheHixonNativePlantCourtyardrenovation-EarnedsubsequentreaccreditationfromtheAmericanAllianceofMuseums

2012 -CompletedPhaseIIoftheHixonNativePlantCourtyardrenovation.-OpenedInterpretingNortheastFlorida:AHistoricMuralbyElmerGreyinpartnershipwithNavalAirStationJacksonville.

2013 -OpenedcoreexhibitJEAPowerPlay:UnderstandingOurEnergyChoicesandthenewlyrenovatedJEAScienceTheater.-ReceivedCityofJacksonvilleHistoricPreservationAwardforsignatureexhibitJacksonvillebyDesign:AIACelebrates100YearsofArchitecture.-Named2013BestMuseumand2013BestEducationalCampbyJax4Kids.

2014 -ReceivedNonprofitCenterofNortheastFlorida'sChangeAgentAwardforthecommunity-wideRACEinitiative.

6 VolunteerProgramBasics

VolunteerRequirements

1. CompleteandsubmitthevolunteerapplicationthroughMOSH’swebsite.Theapplicationmaybeobtainedfromourwebsiteathttp://www.themosh.org/support-us/volunteer/

2. Successfullycompletetheappropriatebackgroundcheck(seebelow)3. AttendorientationthatwillbescheduledbytheVolunteerManager.4. Completealltrainingrequiredforthevolunteerpositionselected.5. Committoaminimumof96hoursperyearforactivevolunteerbenefits.6. TheMinimumageforallvolunteersis14.

VolunteerPositionsTeenInternTeenInternsareanintegralpartoftheMOSH’sprogramsandserveinavarietyofrolesinthemuseum.Internswillassistwithsummerandwintercamps,museumspecialevents,educationalpresentations/programmingandwiththepreparationfortheseprograms.TeenInternswillbeassignedtoassistwithCamps,ScienceDemonstrations,theFloridaNaturalistCenterorthePlanetarium.Opentolocalstudentsenrolledingrades9th-12th.

CollegeInternThisspecializedgroupofvolunteersspendsasemesterworkingonspecificprojectsinvariousdepartments.Studentsreceiveachancetoworkalongsidemuseumprofessionalsandgainvaluableworkexperienceforcoursecreditordegreeenrichment.Positionsofferedcanvary,buttypicallyincludeHistoryandNaturalHistoryCollections,EducationandCurriculum,ExhibitDesign,SpecialEventsandCommunications(PleasevisittheMOSHwebsiteforthemostuptodatelistofpositions).Opentostudentscurrentlyenrolledincollegeorvocationalschool.AdultVolunteerThisdedicatedgroupservesthemuseuminavarietyofroles,andassistswiththegeneraloperationsofthemuseum.Volunteersofallagestypicallydedicate4-8hoursperweektoanassignedjobatMOSHanddutiescanincludeassistinginthePlanetariumorFloridaNaturalistcenter,providingdirectionorguidancetoguestsinthemuseum,servingasanexhibitmonitorinthemuseumorassistingwithspecialevents.(PleasevisittheMOSHwebsiteforthemostuptodatelistofpositions)Thisgroupisopentoalladults18+.Group/CorporateVolunteersOnoccasionthemuseumworkswithcorporategroupsofvolunteers,whoallcomefromthesameorganizationorbusiness.Thesegroupstypicallyworkwithalargeprojectorspecialeventatthemuseum.Thesepartnershipsofferachanceforcommunitygroupstogivebacktothecommunityinafunandofteneducationalway.Volunteergroupsareexemptfrombackgroundcheck,astheyareusuallyone-timevolunteers.

7 BackgroundcheckinformationAccordingtoMOSHBackgroundcheckpolicy,allmuseumvolunteersaresubjecttoabackgroundcheck(Level1orLevel2)todeterminethesuitabilityforavolunteerpositionthecandidateisbeingconsideredfor,andtoensurethesafetyofourstaff,volunteersandvisitors.Backgroundchecksmustbecompleted(andMOSHhavereceivedtheresults)beforeyourfirstscheduleshift.MOSHhastherighttorequireasatisfactorycompletionofvolunteerscreening,includingcriminalrecord,DMVrecordanddrugscreen,foreveryapplicanttothevolunteerprogram.Whenabackgroundinvestigationrevealsadiscrepancybetweeninformationonavolunteerapplicationandtheinformationobtainedduringthebackgroundcheckprocess,theymayworkwiththeapplicanttoresolvetheinconsistency.TheresultsofabackgroundcheckareconfidentialandaretobediscussedwithappropriateMOSHemployeesonastrict“needtoknow”basis.TheMuseumusestwodifferentlevelsofbackgroundchecksforitsvolunteersandstaff.

• Level1-Thisisanamebasedbackgroundcheckthatiscompletedforallvolunteersinthemuseumwhohavelimitedcontacttimewithminors.Level1screeningsarere-checkedeverytwoyears.Formsrequired:AcknowledgementandAuthorizationforCriminalBackgroundCheckForm

• Level2-Thisisafingerprintbasedbackgroundcheckandiscompletedforallstaffmembersandforvolunteersthathavemorethan10hoursperweekworkingwithminors.Anyonevolunteeringforasummercampprogrammorethan10hourspermonthisalsosubjecttoaLevel2screening.Level2screeningsarerecheckedeveryyear.Formsrequired:VECHSWaiverAgreement,ParentalApprovalForm(minors),AffidavitofGoodMoralCharacter(minors)

Ifyouhavequestionsaboutthebackgroundcheckpolicyorareconcernedwiththeresultsofyourbackgroundcheck,pleasecontactthevolunteermanager.MOSHmaintainsalistof‘disqualifiers’andthevolunteermanagercansharethesewithyou.WorkSchedulesandtimecommitments:Regularworkscheduleswillbemadebetweenthevolunteerandtheirassignedsupervisor.ThiscouldbetheVolunteerManageroranotherstaffmember.Scheduleswillbebasedonyouravailability,andweunderstandthiscanchangefromtimetotime.Volunteeropportunitiesareavailablealmost7daysaweekandsometimesintheevenings,sowetrytoaccommodateeventhemostchallengingschedules.Wedoaskthateachofourvolunteercommitaminimumnumberofhourstotheprogram.Manyofourvolunteersexceedtheseguidelines.

• TeenInterns–100hours/year(75overthesummerand25duringtheschoolyear)• CollegeInterns-100hours/semester-Thisisjustaminimum,andchangespercourserequirements• AdultVolunteers-96hours/year(thisworksoutto2,4hoursshiftspermonth)• Corporate/groupVolunteers-Minimum4hoursshiftsperdayofvolunteering

WetreatourmuseumvolunteerslikepartoftheMOSHstaff,andrequestthatifyouareunabletomakeascheduledassignment,pleaseletyoursupervisorortheVolunteerManagerknowassoonaspossible(preferably48hoursinadvance)soareplacementcanbefound.PleasenotethatyoumaynotbringyourchildrenorotherfamilymemberstoMOSHduringyourvolunteershift,unlessspecialarrangementshavebeenmadeinadvancewiththeVolunteerManager.

8 OrientationAllVolunteerswillneedtoattendavolunteerorientation.Thissessionisdesignedtoorientyoutothebuilding,theMOSHstaffandpertinentinformationregardingyourdutiesatMOSH.TheVolunteerManager(ordesignee)willhostthesessionandmakesureallofyourquestionsareanswered.Specificpositionmayrequireadditionaltrainings.AllOrientationsessionswillinclude:

• TouroffacilityandMOSHoverview• ReviewofMOSHpoliciesandrules• Customerserviceguidelines• Q&A

BenefitsforActiveVolunteers:

• Volunteersreceiveanamebadgeandothermaterialsnecessaryfortheirjob• Volunteershavebreakroomprivileges,includingwater,coffee,andaccesstoamicrowaveand

refrigerator• VolunteersareinvitedtoanAnnualVolunteerRecognitionEvent(typicallyinApril)• Uponrequest,volunteersmayreceivelettersofrecommendations,hourverification,orcourse

evaluations• 10%discountatTheMOSHStore• MOSHvolunteert-shirt

*Anactivevolunteerisonewhoisregularlyscheduledandhascompletedatleast96hoursperyear.RecognitionofLifetimehours(adultvolunteers):25 FamilyMembership100 OfficialMOSHNametag/‘Addon’nametagforpins250 ServicePin500 Recognitionpinandplaque750 MOSHvest1000 Recognitionpinandplaque5000 Recognitionpinandplaque 10000 LifetimeServiceAward,PhotoPlaqueonwall

VolunteerExpectations

• Maintainapositiveattitudeandreflectthemuseum’smission• Arriveinatimelymannerandcommunicatewithyoursupervisorifyoucannot• Displayneatandprofessionalappearance• Beconsciousofyourinteractionswithminors(noone-on-one,maintainappropriatetouch)• Consistentlysigninandoutasavolunteerforaccuraterecordkeeping

9 VolunteerInformation

ParkingVolunteersshouldparkintheMOSHparkinglot,betweenthebuildingandtheMainStBridge.Pleaseavoidusingtheparkinginfrontofthebuildingwhenpossible(RiverCityLot)soguestscanuseit,asthesespacesarelimited.Volunteersshouldenterthroughthefrontdooronly.SigninginPleaseremembertosign-inwhenyoufirstarriveatthemuseum,asthisishowwekeeptrackofyourhoursaswellaswhoiscurrentlyinthebuilding.

• ALLVolunteerssigninusingVolgisticsinthesouthStairwell• Thereisabackupclipboardfortimeswhenthesoftwareisnotfunctional

Dependingontheassignedduty,youwillneedtowearavolunteervest(locatedinNorthstairwell)anametag,oryourvolunteershirt.Checkwiththevolunteermanageroryourimmediatesupervisorforyourspecificposition.PersonalPossessionsYoumaybringalockandusethelockersintheSouthTowertostoreyourvaluables.Becarefulnottoleavepursesandvaluablesinthepublicareas,classrooms,orinavisiblelocationinyourcar.Themuseumisnotresponsibleforanylossesorthefts.CellPhonesCellphonesshouldonlybeusedifabsolutelynecessaryandkeptonsilentmodewhilevolunteering.Phonesshouldbestoredsecurelyinalockerorinapocketduringyourshift.Inanemergency,ifyouareunavailablebyphone-familyandfriendscancallthemuseumat904-396-6674,andastaffmemberwilllocateyou.RestandMealperiodsVolunteerswillbegivena30minuterest/mealperiodwhentheyareservinginthemuseumlongerthan4hours.Feelfreetomakeuseofthestaffbreakroomorthevolunteerservicesroomonyourbreaks.Thereisamicrowave,toaster,coffee,watercooler,andarefrigerator.Therearealsopicnictablesoutside,nearfriendshipfountainwhentheweatherisnice.Pleasenofoodordrinks(exceptwater)outsideofthebreakroom.DressCode(BusinessCasualAttire)Theimageofthemuseumisinfluencedbytheappearanceofourstaffandvolunteers.Pleasekeepaneat,clean,professionalappearance,anddressinappropriateattire,suitableforyourduties.T-shirts(exceptvolunteert-shirts),tanktops,rippedorfrayedjeans,andflip-flopsarenotallowed.Thefollowingdresscodeisappropriateformostjobareas:

Women• Slacks,capris,jeans,orskirts(norippedorfrayedjeans,shortsabovefingertiplengthormini-skirts)• Blouseorsweater(not-shirts,baremidriffsortanktops)• Dressshoesornicesneakers(noflipflops)• Volunteervestort-shirtandnametag• Somespecialeventsmayrequireaspecificdresscode

Men• Khakis,jeans,ordressslacks(norippedorfrayedjeans)• Collaredshirt(not-shirts)• Dressshoesornicesneakers(noflipflops)• Volunteervestort-shirtandnametag• Somespecialeventsmayrequireaspecificdresscode

10 VolunteerReviewsandDisciplineAllvolunteerswillreceiveaninitialreviewaftertheirfirst16hoursofvolunteeringtohelpensureproperplacement,understandingofpositionandmutualbenefittobothMOSHandthevolunteer.Thesereviewswillbeconductedbythevolunteermanager,andshouldincludethevolunteer’sdirectsupervisorwhenpossible.Aftertheinitial16hourreview,volunteerswillbereviewedannuallybytheVolunteerManagerandtheirimmediatesupervisor.Thisensuresthatwearecontinuallyassessingtheplacementofavolunteerwithinthemuseum.Itisalsoatimetocollectvaluablefeedbackandsuggestionsfromourvolunteerstoimproveourprograms.Whenavolunteer’sperformanceisbelowthestandardsrequiredbyMOSH,theVolunteerManagerorareasupervisormayissueaverbalwarningoutliningtheproblem.IftheproblempersistsawrittenwarningandmeetingwithVolunteerManagercouldoccurtodiscussappropriatenessofcontinuingvolunteerworkatMOSH.

VisitorRules

TheserulesarepresentedasareferencetoourVolunteers,whoareenabledtoassiststaffinenforcingtheseruleswhennecessarytoensuresafetyandprotectmuseumresources.AsarepresentativeofMOSH,pleasehelpusensurethattheserulesarefollowed.Ifyoudonotfeelcomfortableconfrontingavisitorwhoisinviolationoftheserules,pleaseimmediatelyalertanavailablestaffperson.InappropriateVisitorBehaviorisConsidered:

• Smokinginsidethebuilding,inthecourtyard,orincloseproximitytothedoors• Visitingwithoutshirtorshoes• EngaginginoverlyrowdyactivitieswhichdisturbthereasonablepeaceandcomfortofMOSHvisitorsand

staff• Running,pushing,shoving,climbingonexhibits,orotheractivitiesthatcouldendangeroneselforothers• VandalizinganyMOSHexhibitorproperty• Usingobsceneorabusivelanguageorgestures• Blockingorinanywayinterferingwiththefreemovementofanypersonorpersons• Bringinganimalsotherthanleaddogsintothebuilding• Solicitingorsellingofanykind• DistributingleafletsorpostingnoticesnotspecificallyauthorizedbytheExecutiveDirector• HarassingbehaviorthatconstitutesadisruptionordisturbanceforMOSHstafforvisitors• Leavingyoungchildrenunattended

11 SafetyandEmergencyPlans

AtMOSHwetakethesafetyofourguests,staffandvolunteersveryseriously,andsometimescallonourvolunteerstoassistisspecificsituations.MOSHmaintainsacompleteSafetyandEmergencyActionPlan,andacopycanbeobtainedfromtheVolunteerManager.Wehaveincludedexcerptsfromthemostrelevantsectionshere.FireandBuildingEvacuationsMuseumstaffandvolunteersshoulddoeverythingpossibletoeliminatefirehazards.Ifafiredoesignite,ithasthepotentialtospreadquicklyandcauselossoflifeorproperty.Ifthefirealarmgoesoff,makeyourwaytothenearestexit,usingstairs,nottheelevator.Instructanyvisitorsaroundyoutoexitthebuildingviathestairway,butdonotconsiderityourresponsibilitytoclearthebuilding.Thesafegatheringzoneisthewestparkinglot(RiverCityBrewing).Oncegatheredoutside,remainwithstaffandguest,anddonotreenterthemuseumunlessinstructedto.HurricanesandMuseumClosuresMOSHFollowstheDuvalCountySchoolBoard’sdecisionsforclosingschools.Whenschoolshavebeenclosed,themuseumwillbeclosed.TheExecutiveDirectormayalsoclosethemuseumformajorimpendingstorms.TheVolunteermanager(orimmediatesupervisor)willcontactanyvolunteersscheduledduringtheclosure.MedicalIncidents/EmergenciesManyofthemuseumstaffaretrainedinFirstAidandCPR.Forminorinjuries,pleaseseethefrontdeskandatrainedstaffmembercanassistyouinthefirstaidroom.AnincidentformmustbefilledoutbyastaffmemberforANYaccidentorinjury,nomatterhowsmall.Theseareavailableatthefrontdeskandinthefirstaidroom.Pleasereportanyinjuries(yoursorapatrons)tothefrontdeskstaffimmediately. Foramedicalemergency,call911andnotifyastaffmemberassoonaspossible.AnIncidentformmustbefilledoutforanymedicalrelatedissues.

PoliciesandProcedures

TheMuseumdevelopswrittenpoliciesanddistributescopiestoallemployeesandvolunteerstoassurethateveryoneunderstandstheinformationandhowthesepoliciesaffecttheirworkatMOSH.Museumpoliciesmaychangefromtimetotime,andupdateswillbemadetotheVolunteerHandbookasappropriate.EqualEmploymentOpportunityMOSHprovidesequalvolunteeropportunitiesforallapplicantsandemployees.Wedonotunlawfullydiscriminateonthebasisofrace,color,creed,ancestry,medicalcondition,religion,sex,nationalorigin,age,disability,veteranstatus,maritalstatus,sexualpreferenceoranyotherbasisprohibitedbyfederalorstatelaworlocalordinanceapplicabletoourworklocations.WealsomakereasonableaccommodationsfordisabledvolunteersifweareawareoftheneedforaccommodationandiftherequestedaccommodationdoesnotcauseunduehardshipasinterpretedfromtheADA/ADAAA.Thispolicyappliestoallareasofvolunteering,includingrecruitment,hiring,training,promotion,compensation,benefits,transfer,andsocialandrecreationalprograms.Finally,weprohibittheharassmentofanyindividual,asdefinedinthepolicybelow.

12 ProhibitionagainstharassmentMOSHiscommittedtoprovidinganexperiencefreeofharassment,whichincludesharassmentbasedonrace,color,religion,sex,includingsamesex,pregnancy,nationalorigin,citizenship,age,familyobligations,disability,maritalandveteran’sstatus,sexualorientationandanyotherbasisofdiscriminationcoveredbyapplicablefederal,stateorlocallaw.TheMuseumstronglydisapprovesofandwillnottolerateharassmentofvolunteersorpatronsbyemployees,managers,orsupervisors.Similarly,MOSHwillnottolerateharassmentofitsemployeesbynon-employeeswithwhomMOSHemployeeshaveabusiness,serviceorprofessionalrelationship.TheMuseum’spolicyisthatanyformofharassmentiscompletelyunacceptableandwillnotbetolerated.Itistheobligationofallmanagers,supervisorsandemployeesofMOSHtoprovideaworkenvironmentfreeofharassment.DefinitionofHarassmentHarassmentforpurposesofthispolicyisverbalorphysicalconductthatisderogatoryorthatshowshostilitytowardanindividualbecauseofhisorherrace,color,religion,sex,sexualorientation,pregnancy,nationalorigin,citizenship,age,familyobligations,disability,maritalandveteran’sstatusandanyotherbasisofdiscriminationcoveredbyapplicablefederal,stateorlocallaw,andthatcreatesanintimidating,hostile,oroffensiveworkingenvironment.Harassmentmayinclude,butisnotlimitedto,epithets,abusivelanguage,slurs,jokes,orotherverbalorphysicalconductrelatingtoanindividual’srace,color,religion,sex,sexualorientation,pregnancy,nationalorigin,citizenship,age,familyobligations,disability,maritalandveteran’sstatus,sexualorientationandanyotherbasisofdiscriminationcoveredbyapplicablefederal,stateorlocallaw.Examplesofsexualharassmentinclude,butarenotlimitedtounwantedsexualadvancesortouching,graphicsexualdepictions,displaysintheworkplaceofsexuallysuggestiveobjectsorpictures,and/orhumiliatingoroffensivecomments,jokes,orinnuendoes.Sexualharassmentmayalsoconsistofunwelcomesexualadvances,requestsforsexualfavorsorotherverbalorphysicalconductofasexualnaturethatcreatesanoffensiveorhostileworkingenvironment.Sexualharassmentdoesnotrefertooccasionalcomplimentsofasociallyacceptablenature.Itreferstobehaviorthatisnotwelcome,whichispersonallyoffensive,andwhich,therefore,interfereswithourworkeffectiveness.

13 ScopeofNon-harassmentPolicyThispolicyisintendedtocoverallMOSHvolunteersandotherindividualswithwhomvolunteershavebusiness,service,orprofessionalcontactthroughtheirtenureatMOSH,includingteeninterns,employeesandstudentsparticipatinginprogramsattheMuseum.Further,nosupervisorhastheauthoritytosuggesttoanyvolunteerthattheircontinuedinvolvement,futureadvancementorothertermsoftheirparticipationwillbeaffectedinanywaybyanyvolunteer’sacceptanceofahostileoroffensiveworkenvironment,orbyanindividual’senteringinto(orrefusingtoenterinto)anyformofpersonalrelationshipwiththesupervisor.ComplaintProcedureInregardtoharassment,anyindividualwhobelievesthattheyarebeingharassedbyasupervisor,MOSHemployee,othervolunteer,orbelievesthattheirinvolvementwithMOSHisbeingadverselyaffectedbysuchconduct,shouldimmediatelyreportsuchconcernstothevolunteermanager.Ifyoufeeluncomfortablediscussingtheissuewithyourownmanager,youshouldpromptlynotifytheHRDepartment.Allcomplaintsofharassmentshouldbemadeinwritingandsignedbythereportingindividual.Afteracomplaintofharassmentisreceived,apromptandimpartialinvestigationwillbeconductedandappropriatedisciplinaryactioncalculatedtoendtheproblemandpreventitsrecurrence.Allcomplaintsofharassmentwillbehandledinadiscreetmannerandinformationwillbelimitedtothosepersonnelwithaneedtoknow.Drug-FreeWorkplaceTheMuseumprohibitsanyillegaluse,possession,sale,manufacture,ordistribution,ofdrugs,alcohol,orothercontrolledsubstancesonitsproperty.ItisalsoagainstMuseumpolicytoreporttowork,ortowork,whileundertheinfluenceofdrugsoralcohol.AlcoholMOSHvolunteersareprohibitedfromconsumingalcoholiftheyhavebeenassignedjobdutiesataneventwhichalcoholmaybeavailable.Ifnotworkinganevent,MOSHvolunteersmaydrinkinmoderation;however,youstillrepresentMOSHandgoodjudgmentandresponsiblebehaviorisexpected.TobaccoTheentiremuseumisaNON-SMOKINGfacility.Smokingisnotpermittedintherestrooms,thecourtyard,orinanypartofthebuilding.Pleasemakevisitorsawareoftheruleifyouseeanyoneinviolation,ornotifyastaffmemberimmediately.

CommunicationsPolicyThepurposeofthispolicyistoestablishandmaintainaconsistentmessageandpublicimagethatsupportsourmissionstatementandcoremessages.AllmediacontactsshouldbedirectedtoadesignatedMuseumrepresentative.Donotofferyourinsightoranswerquestionsonbehalfofthemuseum.Pleasedirectanymediarequeststothefrontdeskstaffwhenpossible,whowillcontacttheappropriatemuseumstaffmember.Themuseumpointsofcontactarelistedbelow:-DirectorofOperations ext249,923-6250-ExecutiveDirector ext218,210-7122

14 CodeofEthicsVolunteersareresponsibleforreading,understanding,andfollowingtheMuseumofScience&History’sCodeofEthics.AnybreachofapolicylaidoutintheCodeofEthicswillresultinterminationfromthevolunteerprogram.YoumayobtainacopyoftheCodeofEthicsfromtheVolunteerManagerorattheFrontDesk.Ifyouhaveanyquestionsregardingit,pleasecontacttheVolunteerManagerimmediately.

InClosing

WehopeyouwillenjoyyourexperienceasaMOSHvolunteer.Asyoulearnyourduties,feelfreetoaskquestions.Wetrustyourvolunteerexperiencewillbeengaging,challenging,andrewarding.ItisyourcommitmentandthatofvolunteerslikeyouthatallowMOSHtomosteffectivelyserveourvisitorsandcommunity.Wearesincerelygratefulforyoursupport.Thankyou!

Museum of Science and History- Volunteer Handbook 6/24/2016 1 ...

Documents