Post on 21-Apr-2015
transcript
COMPANY PROFILEContact us @ MYKNOWLEDGE ARENA, 31-1 Jalan Indrahana 2, Taman Indrahana, Jalan Kuchai Lama, 58100 KUALA LUMPUR
Website: http:www.myknowledgearena.com
Social Media: http://www.facebook.com/zulkifleeabdullatiff/myknowledge arena
Email: myknowledgearena@gmail.com or zulkiflee@myknowledgearena.com
Tel: +603 7983 0299 Fax: +603 7981 4481 Mobile: +6019 6992541
At MYKNOWLEDGE ARENA, we have experience working with a number ofclients in a range of market sectors both in Corporate & Government. Theseinclude Oil & Gas, Banking, Telcos, Electronic, Business Consultancy,Professional Services, Manufacturing, Services, Managements, Health andConstruction.We work with clients in developing and delivering learning & developmentsolutions. MYKNOWLEDGE ARENA is an associate & training members withNUR LEMBAH PANGSUN RESORT GROUP, PERMAISURI RESORT GROUP,BAREFOOT INTERNATIONAL, ACTION TEAM CORPORATION SDN BHD,1ORANGE SDN BHD, ACTION DRIVEN SDN BHD, BUDI ANTARA SDN BHD andSIS CONSULTANCY.
Our Aims and ValuesWhen we founded the company, we had a clear vision of what we wanted tobe, the services we would offer, and how we wanted to establish and developrelationships with our clients.Of course, since then the world, the environment, our client's needs andexpectations and the economic conditions have changed! Like any business wehave evolved and developed but we believe our underlying values and beliefsare as valid today as they were then.
Our aspirationTo develop long term learning relationships with our clients and tobecome a mutual learning partner.How do we go about achieving those aims and expectations?It is a reasonable assumption that any business would have an aim ofdeveloping long term client relationships! We understand that this relationshiphas to be earned. How? We believe by delivering value.
Our Value is your learning & development partner … hence;Contributing to the on-going skills and knowledge of the people in our clients'businessesContributing to the achievement of our clients' business goals and strategies,by ensuring that the training and development we deliver is focused, relevantand aligned to their business priorities.
Contact us @ MYKNOWLEDGE ARENA, 31-1 Jalan Indrahana 2, Taman Indrahana, Jalan Kuchai Lama, 58100 KUALA
LUMPUR
Website: http:www.myknowledgearena.com
Social Media: http://www.facebook.com/zulkifleeabdullatiff/myknowledge arena
Email: myknowledgearena@gmail.com or zulkiflee@myknowledgearena.com
Tel: +603 7983 0299 Fax: +603 7981 4481 Mobile: +6019 6992541
Clerical Development
Program
Motivational Programs
Effective Communication Skills Program
Business Presentation
Skills Program
Corporate Team
Building Program
Leadership & Supervisory Development
Program
Our Products
My Personal Success Program(NEW)
Personal Effectiveness
Program
Etiquette, Protocol &
Social Skills Program(NEW)
Service Quality
Improvement Program
Our Structured Programs
5S Program
Six SigmaProgram
CORPORATE TEAM BUILDING
Each leader must take the opportunity to transform his/her „group‟ into a „team‟ status. When a
„group‟ has been upgraded into a „team‟ status, then quality, productivity, and the work
environment will significantly improve.
SYNOPSIS PROGRAMMES
LEADERSHIP &SUPERVISORY DEVELOPMENT PROGRAMME
MY PERSONAL SUCCESS PROGRAMME
CLERICAL DEVELOPMENT PROGRAMME
BUSINESS PRESENTATION SKILLS
SERVICE QUALITY IMPROVEMENT PROGRAMME
MOTIVATIONAL PROGRAMME
ETTIQUETTE , PROTOCOL & GROOMING PROGRAMME
PERSONAL EFFIECTIVENESS PROGRAMME
EFFECTIVE COMMUNICATIONS PROGRAMME
Play more positive roles by understanding and supporting new strategies - policies - plans
introduced by the company to overcome the present economic situation
Influence & Inspire, an element for Leaders. People remain a core asset that automation nor
machine can yet replace. To gain the competitive edge, these critical resources should be
developed to its fullest potential systematically and in a structured manner.
To understand the importance of effective communication in an organisation and To come up with personal improvement plan to enable each person to increase his
effectiveness.
The mannerism; Good Manners; Protocol; Custom, & culture. Protocol - Personal Matters &
Political Inclination, Religion and Organizational Regulations.
To understand the organization‟s challenges, vision, objectives & core values, and to create a new
service mindset among the frontline staff.
To internalize the importance of having the Service Mindsets in „Enriching & Delighting Guest
Experience‟.
This programme touches important aspects of organizational excellence. Any organization would
like to have its expectations of vision, mission, objectives and strategies cascaded down to its staff
efficiently and effectively. However this needs good systems and people in the organization to
play their roles in making the expectations met.
The future of every organization depends on its workforce. Organizations cannot survive if their
workforce is not willing to adapt and adopt the strategies and expectations designed to handle the
economic and business challenges. This programme is aimed to train participants to critically
analyse how the current business scenario might affect their organization, career, and personal life.
Image builds power, acceptance and respect. Life is full of moments when you don‟t
know exactly what to do & become more confident when communicating with others
especially when you are required to present in public. Besides learning how to manage
relationships, you will learn also how to properly structure your presentations, how to use visual
aids, gestures and speaking postures using our 5-point approach.
Maintain high motivation level at all time and a self starter.
Take a pro-active measures in anticipating its adverse impact to personal, family and
organization.
Domestic Inquiries & Dismissal
Executives & Supervisory Development
Training Needs
Analysis
Service Excellence
Interventions(NEW)
Entrepreneurial DevelopmentStrategic
Planning
Our Services
Consultanies Serivces
NEW# Package Program : 3 Day 2 Nite OR 2 Day 1 Nite# Program Pakej : 3 Hari 2 Malam atau 2 Hari 1 Malam** which depends on your choice & customization
Glimpes @ our programs sorotan program-program kami
Our program is in Dual LanguageBahasa Melayu & Bahasa Inggeris
IN DOOR
OUT DOOR
* Perbadanan Usahawan
Nasional Berhad
* United Engineers Malaysia
* Permodalan Nasional Berhad
* Pos Malaysia Bhd
* PUSPAKOM
* KTM Berhad
* Alam Flora Sdn Bhd
* Motorsikal & Enjin Nasional
Bhd (MODENAS)
* Heitech Padu Berhad
* Software Alliance
* Malaysian Agriculture Resarch
& Dev. Institute
* FELDA Palm Industries Sdn
Bhd
* MARA Holding Bhd
* Transnasional Express Berhad
* Harlow’s Malaysia Sdn Bhd
* ABF Sdn Bhd
* Arab-Malaysian Finance
Berhad
* Institut Jantung Negara
* PETRONAS Dagangan
* PETRONAS Carigali
* Dorsett Regency Hotel
* Econlink Sdn Bhd
* Martell (Malaysia) Sdn Bhd
* Matshusita Electronics (M) Sdn
Bhd
* Matshusita HRD Centre
* Toshiba Electronics (M) Sdn
Bhd
* Omron (M) Sdn Bhd
* SIPRO Plastics Sdn Bhd
* Metraplas Industries Sdn Bhd
* EP Polymers (M) Sdn Bhd
* Island & Peninsular
* Kolej Yayasan Melaka
* Persatuan Usahanita Malaysia
* Malaysian Tobacco Company
Bhd
* Akademi Kastam Diraja
Malaysia
* Dewan Bandaraya Kuala
Lumpur
* Syarikat Perumahan Pegawai
Kerajaan (SPPK)
* KEJORA
* Bank Negara Malaysia
* Kementerian Perdagangan
Dalam Negeri & Hal
Ehwal Pengguna
* Kementerian Pembangunan
Luarbandar
* PERDA
* SOCSO
* Lembaga Getah Malaysia
* Lembaga Kemajuan Ikan
Malaysia
* Lembaga Koko Malaysia
* Jabatan Perancangan Bandar &
Desa
* KEMAS
* Badan Pencegah Rasuah
* Yayasan Pahang
• Kementerian Kesihatan, IMR
• MISC Bhd
• Prasarana Bhd
• Bank Muaamalat
• CARSEM Sdn Bhd
• TH Properties
• I & P Sdn Bhd
• Paycomm Sdn Bhd
• Bintulu Port Sdn Bhd
• CIMB Bank
• SME Bank
• JKR HQ
• Yayasan Guru Malaysia Bhd
• DENSO (M) Sdn Bhd
and still growing !!!!
Pelanggan Kami
Barisan Fasilitator
MYKNOWLEDGE ARENA
Barisan Fasilitator adalah yang diiktiraf dan memiliki sijil kejurulatihan dari Perbadanan Sumber Manusia Bhd, Kementerian
Sumber Manusia, Malaysia dan badan-badan pengamal yang lain
ZULKIFLEE ABDUL LATIFF
(EXECUTIVE DIRECTOR)
SULEIMAN SAAID
(MANAGING DIRECTOR)
LEARNING DEVELOPMENT
MOHD ROSLAN MOHD ZAIN
AHMAD FAUZAN OTHMAN
CONSULTATIONS
SULEIMAN SAAID
DR AHMAD YUSRI BANI HASHIM
DR ROZIANA SHAARI
BUSINESS DEVELOPMENT
HAYATI MAT YAACOB
(DIRECTOR)
HASLINDA MOHD YUSOFF
(EAST REGION)
MOHD HANIFF MAT YAACOB
(NORTH REGION)
ROZIANA SHAARI
(SOUTH REGION)
MOHAMAD ZAINI HJ BADRON
(RESEARCH & DEVELOPMENT)
MYKNOWLEDGE ARENA ORGANISATION CHART
Zulkiflee is the Principal of MyKnowlede Arena . Zulkiflee obtained his first degree, BA (Hons) in Mass
Communications (Journalism) from MARA University of Technology and his Master‟s in Human Resource
Development (Training & Development) from Putra University of Malaysia. The first degree and Masters
degree was done during his working career.
He began his working career as a Second Lieutenant. Working his way through the ranks, he was
subsequently promoted to Major and transferred to several Air Bases throughout the country. Among the
Air Bases were; Kolej Tentera Udara (Alor Setar), RMAF Basic Training Center (Ipoh), Kuantan Air Base,
Subang Air Base, Kuala Lumpur Air Base and RMAF Headquarters.
Zulkiflee joined the Royal Malaysian Air Force in 1992, a Malaysian Defence Force involved in
Management, Training & Development and Lecturing. It was during handling Public Relations Officers for
the RMAF, Zulkiflee discovered that his true passion was for human capital development & Public
Relations and was quickly entrusted to oversee the RMAF‟s human resource training, public relations
issues and administrative functions. Zulkiflee is a firm believer that a key function of the human resource
department is to be able to unlock and realize each employee‟s true and maximum potential through
human capital development. After leaving the RMAF, Zulkiflee lectured for the National Service students in
Gender and Culture programs for one year before joining Focus Learning.
Zulkiflee was with Focus Learning over two years. Zulkiflee brings into his classes his prior exposure to the
training world together with his wealth of experience in the field of human resource and training &
development thus giving him the ability to make complex or technical information easy to understand,
particularly with groups who have varying levels of knowledge hence offers and presents a nicely balanced
perspective to his participants. With a wide list of clients being facilitated by Zulkiflee, from MISC Bhd, ABF
Sdn Bhd, Bintulu Ports Bhd, Paycomm Sdn Bhd, SME Bank, CIMB Group, Bank Muamallat, JKR, Ministry
of Health (IMR), CARSEM Sdn Bhd, Elekrik Sola (M) Sdn Bhd, Perodua Sdn Bhd, Island & Peninsular Sdn
Bhd, TH Properties, Prasarana Bhd and many more.
Zulkiflee is typically invited to conduct programs on Management, Public Relations, Gender and Culture
programs for the Royal Malaysian Air Force, the National Service and Focus Learning. Currently, Zulkiflee
has vast experience in over 12 soft skills programmes, namely Corporate Team Building, Leadership &
Supervisory Development, Motivational, Effective Communication Skills, Business Presentation Skills &
Service Excellence.
LEAD FACILITATORZULKIFLEE ABDUL LATIFF
FACILITATOR
SULEIMAN
MA Anthropology & Sociology (Uni. ofMalaya) 1980
BA Hons. (Uni. Of Malaya) 1974
SULEIMAN was a Tutor at the University of
Malaya before joining the Prime Minister's
Department as a Research Coordinator and
later spent almost 8 years as a Training and
Research Consultant at the National Institute
of Public Administration (INTAN).
Before setting up BUDI ANTARA, he was
serving Malaysia Airlines (MAS) as the
Management Training Controller. He was also
appointed a Resident Trainer with Perbadanan
Usahawan Nasional Berhad (PUNB) and
MARA Holding.
SULEIMAN is also a Licensed Instructor for
Kepner-Tregoe‟s Problem Solving & Decision
Making Workshop and owns a Professional
Instructor‟s Certificate from IATA (Geneva).
SULEIMAN‟s major interests include
Organisational Development, Human
Behaviour and Motivation, Teambuilding and
Counseling. He had conducted many training
programs for both the private and public
sectors including Permodalan Nasional
Berhad, Perbadanan Usahawan Nasional
Berhad, United Engineers Malaysia, Pos
Malaysia Bhd, KTM Berhad, PUSPAKOM,
Alam Flora Sdn Bhd, Motorsikal & Enjin
Nasional Bhd (MODENAS), Heitech Padu
Berhad, PETRONAS Dagangan, Martell
(Malaysia) Sdn Bhd, Matshusita Electronics
(M) Sdn Bhd, Matshusita HRD Centre, Ministry
of Domestic Trade and Consumer Affairs,
Ministry of Youth and Sports, and many others.
FasilitatorMohamad Zaini Bin Hj Badron
Zaini adalah graduan Bachelor of Science in Human
Development daripada Universiti Putra Malaysia.
Memulakan kerjaya di bidang latihan, beliau bertugas
di dalam menguruskan dan menyelaras pelbagai
program latihan korporat. Minatnya yang mendalam
berkenaan teknologi pembelajaran dan sains minda
telah memberikan keyakinan di dalam mengendalikan
juga menyediakan program latihan.
Sepanjang kerjaya beliau, Zaini berpeluang mengenali
dan bekerjasama dengan penceramah antarabangsa
seperti Roy Ashworth dari SCQuARE International,
Valentina Stolar dari Aspire International dan Steven
Lesser dari InfoWorks International. Pendedahan
sebegini meningkatkan keyakinan dan keupayaan
beliau di dalam mengendalikan juga menyediakan
program latihan seperti Pembangunan Diri,
Perkhidmatan Cemerlang, Kemahiran Kepimpinan dan
Pembangunan Pasukan.
Kini, dengan pengalaman lebih daripada 10 tahun, Zaini
telah mengendalikan program untuk pelbagai peringkat
pekerja. Pengendalian latihan yang berkesan, dinamik
dan ceria telah memenangi hati peserta-peserta
daripada pelbagai syarikat seperti AIROD, Securities
Commission, Malaysia Airports Holdings Berhad,
Petronas Management Training Academy (PERMATA),
Institut Jantung Negara (IJN), Bank Pertanian Malaysia,
Saujana Consolidated, International Islamic University of
Malaysia, Syarikat Air Terengganu (SATU) dan
Radicare.
Di arena antarabangsa, Zaini juga telah menjalankan
program latihan dengan PT Bank Buana Indonesia Tbk
(BBI) dan Telekom Brunei Berhad (TelBru) yang telah
meraih manfaat hasil pengalaman beliau yang luas
melalui Program Perkhidmatan Cemerlang. Kemahiran
beliau di dalam menterjemahkan konsep perkhidmatan
dalam konteks manusia telah membuat program ini
meraih kejayaan dan pujian.
Zaini merupakan seorang Jurulatih Bertauliah di bawah
Pembangunan Sumber Manusia Berhad (PSMB).
Catatan pencapaian, beliau juga telah dilantik sebagai
Pakar Dalaman (Subject Matter Expert) untuk Program
Perkhidmatan Cemerlang semasa berkhidmat di Focus
Learning Corporation Sdn Bhd. (2002-2008)
Dr. Ahmad Yusri B.
Bani Hashim M.D
adalah pengamal perubatan
alternatif berasaskan sains
kerohanian dan juga juru-perunding dalam bidang
latihan dan motivasi.
Antara kursus-kursus yang beliau pernah
kendalikan adalah Kursus Pengurusan Stress,
Mind Power, EQ - Team Motion, Perkhidmatan
Pelanggan, Usahawan Digital , Keusahawanan
Untuk Siswazah, Anjakan Paradigma, Kecerdasan
Emosi (EQ), Kecerdasan Spiritual ( SQ ), Bina
Insan ( Hijrah Insan ), Nilai Sejagat, Strategic
Mind Development, Strategic Entrepreneurship
dan kursus yang berkaitan dengan rawatan
alternatif. Antara firma atau syarikat yang pernah
menerima khidmat latihan adalah Island &
Peninsular Berhad, Keretapi Tanah Melayu
Berhad, PKNS Engineering and Construction
Berhad, SIRIM Berhad, Lembaga Zakat Selangor
Berhad, Haris Bakar Management, Smartshop,
Shahira Development Sdn Bhd, Cleopatra
Cosmetic, Lavish Spa & Beauty, Imteq Solutions,
Jabatan Perikanan Malaysia, IADP, PERDA,
Learn A Trade Academy Sdn Bhd, CyberSecurity
Malaysia, Boss Academy, Palmaju Edible Oil Sdn
Bhd, LHDN, Institut Pengurusan Kesihatan (IHM)
Gano Excel Sdn Bhd, MPAJ, MARA, UPM ,
HUKM, PERKESO, Antah Insurance Broker, Mat
Salai Sdn Bhd, Hospital KPJ dan lain-lain lagi.
Dalam kaedah perubatan kerohanian, beliau
adalah Master dalam kaedah rawatan Reiki,
Karuna-Ki, Imara Reiki, Kundalini-Reiki dan
Mindpower. Pencapaian akademik pula, beliau
adalah graduan lepasan UITM tahun 1989 dalam
jurusan Diploma Pengurusan dan Perniagaan.
Mendapat „doktorate‟ dalam Perubatan Alternatif
pada tahun 2003 di Open International University
for Complementary Medicines , Colombo, Sri
Lanka. Pada tahun 2004, dilantik menjadi
penyelidik saintifik berlesen dalam bidang
„Resonant Field Imaging‟ dari Institute of Technical
Energy Medicine Inc. USA. Memperolehi Diploma
Perubatan Herba dari Oriental Medical Institute of
Hawaii, USA ( 2004 ).
Mendapat Royal Fellowship Complementary
Practitioners dari Open International University for
Complementary Medicines di Colombo, Sri Lanka
2004.
2005 -2006 ahli jawatan kuasa dalam Persatuan
Komplementari Terapi Malaysia ( MSCT ).
2008 – Pengamal Energy / Information Medicine (
Inergetix )
FASILITATOR
Ahmad Fauzan Othman is a
certified trainer under HRDC (Pembangunan
Sumber Manusia, PSMB) and focuses on self-
development topics towards personal and team
productivity. Over the years he has trained various
level of employees from the private and public
sector.
Since 2006, Fauzan has been actively teaching
Japanese Language where he also shares the
beauty of the Japanese culture and spirit. With this
approach he has a proven track record in coaching
his students to pass the Japanese Language
Proficiency Test (JLPT).
Apart from training and teaching, Fauzan is also a
writer. His first book on learning management
through football entitled “Strategi Berpasukan Untuk
Berjaya - Cemerlang & Menang Cara Bola Sepak”
was published by PTS Millenia in 2006. His second
book, a self-publish effort in 2010 uniquely titled
“Rahsia Kyoumi No Chikara” based on a Japanese
motivation concept touches on the Power of
Interest.
Fauzan obtained his early education in Madison,
Wisconsin USA and Hull England. He then
furthered his higher education in Engineering at the
Hakodate National College of Technology, Japan.
During his years abroad he was able to experience
the Japanese culture in general and considered
himself blessed with the opportunity to live through
the working culture of the Japanese people.
His list of clients include, AEON Jusco, PERODUA,
TOYOTA ASSEMBLY, ING Insurance Berhad,
Eraman (Airports Niaga Berhad), UDA Holdings
Berhad, MPOB, AVON, TELEKOM Smart School,
Wacoal, Kementerian Dalam Negeri, Kementerian
Pembangunan Wanita, Keluarga & Masyarakat, and
many more.
FASILITATOR
Roslan mempunyai pengalaman kerja dalam sektor Korporat/Swasta selama lebih 21 tahun di mana 16
tahun di dalam Industri Automotif dan berkaitannya. Bermula dengan jawatan Eksekutif Akaun dan
Pentadbiran, Roslan menempuh pelbagai rintangan termasuk pengalaman melalui cabaran ekonomi dunia
sehingga berjaya dalam kerjaya sebagai Pengarah Kewangan dan Operasi di SAMATA Industries Sdn. Bhd.
Melalui SAMATA dan bekerjasama dengan Kementerian Pembangunan Usawahan dan Koperasi di antara
tahun 2007 dan 2009, Roslan berjaya mendidik Usahawan Bumiputra dalam bidang perniagaan Bengkel
Motosikal dengan membuka minda mereka melalui perubahan “Mindset” untuk bersaing dalam bidang yang
didominasi kaum lain. Beliau pernah dijemput dan memberikan ceramah Usahawan dalam Gerak
Usahawan peringkat Negeri dan Negara pada 2008-2009. Beliau mendapat anugerah penceramah daripada
INSKEN. Roslan juga berjaya di bidang CRM apabila mengetuai dan menguruskan Kad Loyalti PETRONAS
(Kad Mesra) pada 2004 sehingga mengumpul 1.8 juta ahli.
Program Latihan yang pernah dikendalikan oleh Roslan di antaranya adalah Entrepreneurship and Services
, Delivering High Impact Training, The Service E.D.G.E, Success Begins With Me, Dynamic Leaders
Programme, Managing Expectations, Task and Time, Team Development Program, Employment Mindset
and Personal Development, Developing and Managing Your Business, Winning Tools for Leaders, Winning
Tools for Communications, Shared Values dan My Job My Pride. Di antara Pelanggan Korporat yang
mengambil bahagian adalah Telekom Malaysia, TNB, Jabatan Kesihatan Pahang, Hospital Tengku Ampuan
Afzan, Kumpulan Perubatan Johor, SME Bank, BERNAS, Celcom, Carsem (M) Sdn Bhd, Pos Malaysia,
Puspakom dan EON Berhad.
Roslan berpegang kepada prinsip “Sharing is Caring”.
Mohd Roslan Mohd Zain seorang “Training Consultant” berkelulusan Sarjana
Pentadbiran Perniagaan (MBA) dari University Teknologi MARA pada 2003 di Shah
Alam, Ijazah dan Diploma Perakaunan dari Institut Teknologi MARA (sekarang
dikenali sebagai UiTM) pada 2001 dan 1989. Roslan juga menimba ilmu di Charles
Stuart University, Australia secara sambilan dalam bidang Pengurusan Pemasaran
melalui IGS/HELP University College pada 2006. Roslan adalah Ahli Bersekutu
(Associate Member) dengan Institut Pengurusan Malaysia/Malaysian Institute of
Management (MIM) semenjak 1995.
FASILITATOR