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Specification
Edexcel Level 2 NVQ Certificate in Team Leading (QCF)
For first registration August 2010
Edexcel NVQ qualification
Edexcel, a Pearson company, is the UK’s largest awarding organisation offering vocational and academic qualifications and testing, to employers, training providers, colleges, schools, and other places of learning in the UK, and in over 85 countries worldwide.
Our specialist suite of qualifications include NVQs, Apprenticeships, WorkSkills, Functional Skills, Foundation Learning, as well as our exclusive range of BTECs, from entry level right through to Higher National Diplomas.
References to third party material made in this specification are made in good faith. Edexcel does not endorse, approve or accept responsibility for the content of materials, which may be subject to change, or any opinions expressed therein. (Material may include textbooks, journals, magazines and other publications and websites.)
Authorised by Roger Beard Prepared by Kelly Padwick
Publications Code N025016
All the material in this publication is copyright © Edexcel Limited 2010
Contents
Qualification title covered by this specification 1
Key features of the Edexcel Level 2 NVQ Certificate in Team Leading (QCF) 3
What is the purpose of this qualification? 3
Who is this qualification for? 3
What are the potential job roles for those working towards this qualification? 3
What progression opportunities are available to learners who achieve this qualification? 4
What is the qualification structure for the Edexcel Level 2 NVQ Certificate in Team Leading (QCF)? 5
How is the qualification graded and assessed? 7 Assessment strategy 7
Types of evidence 8
What do you need to offer this qualification? 9 Centre recognition 9
Approvals agreement 9
Quality assurance 9
What resources are required to deliver this qualification? 9
Unit format 10
Units 11 Unit 1: Manage personal development 13
Unit 2: Develop working relationships with colleagues 17
Unit 3: Communicate information and knowledge 19
Unit 4: Plan, allocate and monitor work of a team 21
Unit 5: Set objectives and provide support for team members 25
Unit 6: Manage or support equality of opportunity, diversity and inclusion in own area of responsibility 29
Unit 7: Support team members in identifying, developing and implementing new ideas 31
Unit 8: Manage conflict in a team 33
Unit 9: Lead and manage meetings 37
Unit 10: Participate in meetings 39
Unit 11: Make effective decisions 41
Unit 12: Manage knowledge in own area of responsibility 45
Unit 13: Procure supplies 49
Unit 14: Manage customer service in own area of responsibility 51
Further information 54
Useful publications 54 How to obtain National Occupational Standards 54
Professional development and training 55
Annexe A: Progression pathways 57 The Edexcel qualification framework for Management and Leadership within the Business sector. 57
Annexe B: Quality assurance 59 Key principles of quality assurance 59
Quality assurance processes 59
Annexe C: Centre certification and registration 61 What are the access arrangements and special considerations for the qualification in this specification? 61
Annexe D: Assessment strategy for Management and Leadership 63
Annexe E: Additional requirement for qualifications that use the term ‘NVQ’ in a QCF qualification title 65
N025016 –
Spec
ific
atio
n –
Edex
cel Le
vel 2 N
VQ
Cer
tifica
te in T
eam
Lea
din
g (
QCF)
–
Issu
e 1 –
Oct
ober
2010 ©
Edex
cel Li
mited
2010
1
Qua
lific
atio
n ti
tle
cove
red
by t
his
spec
ific
atio
n
This
spec
ific
atio
n g
ives
you t
he
info
rmation y
ou n
eed t
o o
ffer
the
Edex
cel Le
vel 2 N
VQ
Cer
tifica
te in T
eam
Lea
din
g (
QCF)
:
Qu
alifi
cati
on
tit
le
Qu
alifi
cati
on
A
ccre
dit
ati
on
N
um
ber
(QA
N)
Acc
red
itati
on
st
art
date
Edex
cel Le
vel 2 N
VQ
Cer
tifica
te in T
eam
Lea
din
g (
QCF)
500/8
849/X
01/0
8/2
010
This
qual
ific
atio
n h
as
bee
n a
ccre
dited
within
the
Qual
ific
ations
and C
redit F
ram
ework
(Q
CF)
and is
elig
ible
for
public
fundin
g a
s det
erm
ined
by
the
Dep
artm
ent
for
Educa
tion (
DfE
) under
Sec
tions
96 a
nd 9
7 o
f th
e Le
arnin
g a
nd S
kills
Act
2000.
The
qual
ific
atio
n t
itle
lis
ted a
bove
fea
ture
s in
the
fundin
g lis
ts p
ublis
hed
annual
ly b
y th
e D
fE a
nd t
he
regula
rly
updat
ed w
ebsi
te.
It w
ill a
lso a
ppea
r on t
he
Learn
ing A
ims
Dat
abas
e (L
AD
), w
her
e re
leva
nt.
You s
hould
use
the
QCF
Qualif
icat
ion A
ccre
ditat
ion N
um
ber
(Q
AN
), w
hen
you w
ish t
o s
eek
public
fundin
g for
your
learn
ers.
Each
unit w
ithin
a q
ualif
ication w
ill a
lso h
ave
a u
niq
ue
QC
F re
fere
nce
num
ber
, w
hic
h is
liste
d in t
his
spec
ific
atio
n.
The
QCF
qual
ific
atio
n t
itle
and u
nit r
efer
ence
num
ber
s w
ill a
ppea
r on t
he
lear
ner
s’ f
inal
cer
tifica
tion d
ocu
men
t. L
earn
ers
nee
d t
o
be
made
aw
are
of th
is w
hen
they
are
rec
ruited
by
the
centr
e an
d r
egis
tere
d w
ith E
dex
cel.
N025016 –
Spec
ific
atio
n –
Edex
cel Le
vel 2 N
VQ
Cer
tifica
te in T
eam
Lea
din
g (
QCF)
–
Issu
e 1 –
Oct
ober
2010 ©
Edex
cel Li
mited
2010
2
This
title
rep
lace
s th
e fo
llow
ing q
ual
ific
atio
n fro
m 1
st A
ugust
2010:
Qu
alifi
cati
on
tit
le
Qu
alifi
cati
on
A
ccre
dit
ati
on
N
um
ber
(QA
N)
Acc
red
itati
on
st
art
date
A
ccre
dit
ati
on
en
d d
ate
Edex
cel Le
vel 2 N
VQ
in T
eam
Lea
din
g
100/5
295/1
01/0
9/2
005
31/0
7/2
010
N025016 – Specification – Edexcel Level 2 NVQ Certificate in Team Leading (QCF) – Issue 1 – October 2010 © Edexcel Limited 2010
3
Key features of the Edexcel Level 2 NVQ Certificate in Team Leading (QCF)
This qualification:
• is nationally recognised
• is based on the Management and Leadership National Occupational Standards (NOS). The NOS, assessment requirements/strategy and qualification structure is owned by The Management Standards Centre (MSC).
The Edexcel Level 2 NVQ Certificate in Team Leading (QCF) has been approved as a component required for the Leadership and Management Apprenticeship framework.
What is the purpose of this qualification?
This qualification is designed to recognise occupational competence in team leading. It allows learners to apply knowledge, understanding and skills to a national occupation level required by employers, thus proving competency in their job role.
Who is this qualification for?
This qualification is for all learners aged 16 and above who are capable of reaching the required standards. The Edexcel Level 2 NVQ in Team Leading (QCF) is a ‘cross-sector’ qualification. This means that this Edexcel NVQ can be taken by team leaders and managers across a wide variety of work areas in both the public and private sectors. Edexcel’s policy is that the qualification should:
• be free from any barriers that restrict access and progression
• ensure equality of opportunity for all wishing to access the qualifications.
What are the potential job roles for those working towards this qualification?
This qualification is suitable for job roles in any sector that involve team leading responsibilities.
At Level 2 learners can expect to be working as a team leader.
N025016 – Specification – Edexcel Level 2 NVQ Certificate in Team Leading (QCF) – Issue 1 – October 2010 © Edexcel Limited 2010
4
What progression opportunities are available to learners who achieve this qualification?
Learners can progress onto the Edexcel Level 3 NVQ Certificate in Management (QCF) and Edexcel BTEC Level 3 Award/Certificate in Management (QCF)
Further information is available in Annexe A.
N025016 – Specification – Edexcel Level 2 NVQ Certificate in Team Leading (QCF) – Issue 1 – October 2010 © Edexcel Limited 2010
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What is the qualification structure for the Edexcel Level 2 NVQ Certificate in Team Leading (QCF)?
Individual units can be found in the Units section.
A minimum of 17 credits is required overall for completion of this qualification.
The mandatory units for this qualification total 10 credits. One unit must be taken from the Group 1 Optional Units (5 credits) and one unit from the Group 2 Optional Units (minimum of 2 credits) in order to achieve the qualification.
Mandatory units (credit value 10)
Unit Unit code
Title Credit Level GLH
1 A1 Manage personal development 4 2 20
2 D1 Develop working relationships with colleagues
3 2 15
3 E11 Communicate information and knowledge
3 2 10
Group One Optional units – choose one unit (credit value 5)
Unit Unit Code
Title Credit Level GLH
4 D5 Plan, allocate and monitor work of a team
5 3 25
5 B5 Set objectives and provide support for team members
5 3 35
N025016 – Specification – Edexcel Level 2 NVQ Certificate in Team Leading (QCF) – Issue 1 – October 2010 © Edexcel Limited 2010
6
Group Two Optional units – choose one unit (credit value a minimum of 2)
Unit Unit code
Title Credit Level GLH
6 B11 Manage or support equality of opportunity, diversity and inclusion in own area of responsibility
4 3 20
7 C1 Support team members in identifying, developing and implementing new ideas
4 3 20
8 D10 Manage conflict in a team 3 3 20
9 D11 Lead and manage meetings 4 3 20
10 D12 Participate in meetings 2 2 10
11 E10 Make effective decisions 3 3 10
12 E12 Manage knowledge in own area of responsibility
4 3 15
13 E15 Procure supplies 2 3 20
14 F17 Manage customer service in own area of responsibility
4 3 25
N025016 – Specification – Edexcel Level 2 NVQ Certificate in Team Leading (QCF) – Issue 1 – October 2010 © Edexcel Limited 2010
7
How is the qualification graded and assessed?
The overall grade for this qualification is a ‘pass’. The learner must achieve all the required units within the specified qualification structure.
To pass a unit the learner must:
• achieve all the specified learning outcomes
• satisfy all the assessment criteria by providing sufficient and valid evidence for each criterion
• show that the evidence is their own.
The qualification is designed to be assessed:
• in the workplace or
• in conditions resembling the workplace, as specified in the assessment requirements/strategy for the sector, or
• as part of a training programme.
Assessment strategy
The assessment requirements/strategy for this qualification has been included in Annexe D. It has been developed by the Management Standards Centre (MSC) in partnership with employers, training providers, awarding organisations and the regulatory authorities. The assessment strategy includes details on:
• external quality control
• assessment through performance in the workplace
• simulation of NVQ units
• occupational expertise to assess performance and moderate and verify assessments’
Evidence of competence may come from:
• current practice where evidence is generated from a current job role
• a programme of development where evidence comes from assessment opportunities built into a learning/training programme whether at or away from the workplace
• the Recognition of Prior Learning (RPL) where a learner can demonstrate that they can meet the assessment criteria within a unit through knowledge, understanding or skills they already possess without undertaking a course of learning. They must submit sufficient, reliable and valid evidence for internal and standards verification purposes. RPL is acceptable for accrediting a unit, several units or a whole qualification
• a combination of these.
N025016 – Specification – Edexcel Level 2 NVQ Certificate in Team Leading (QCF) – Issue 1 – October 2010 © Edexcel Limited 2010
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It is important that the evidence is:
Valid relevant to the standards for which competence is claimed
Authentic produced by the learner
Current sufficiently recent to create confidence that the same skill, understanding or knowledge persist at the time of the claim
Reliable indicates that the learner can consistently perform at this level
Sufficient fully meets the requirements of the standards.
Types of evidence (to be read in conjunction with the assessment strategy in Annexe D)
To successfully achieve a unit the learner must gather evidence which shows that they have met the required standard in the assessment criteria. Evidence can take a variety of different forms including the following examples:
• direct observation of the learner’s performance by their assessor (O)
• outcomes from oral or written questioning (Q&A)
• products of the learner’s work (P)
• personal statements and/or reflective accounts (RA)
• outcomes from simulation, where permitted by the assessment strategy (S)
• professional discussion (PD)
• assignment, project/case studies (A)
• authentic statements/witness testimony (WT)
• expert witness testimony (EPW)
• evidence of Recognition of Prior Learning (RPL).
The abbreviations may be used for cross-referencing purposes.
Learners can use one piece of evidence to prove their knowledge, skills and understanding across different assessment criteria and/or across different units. It is, therefore, not necessary for learners to have each assessment criterion assessed separately. Learners should be encouraged to reference the assessment criteria to which the evidence relates.
Evidence must be made available to the assessor, internal verifier and Edexcel standards verifier. A range of recording documents is available on the Edexcel website www.edexcel.com. Alternatively, centres may develop their own.
N025016 – Specification – Edexcel Level 2 NVQ Certificate in Team Leading (QCF) – Issue 1 – October 2010 © Edexcel Limited 2010
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What do you need to offer this qualification?
Centre recognition
Centres that have not previously offered Edexcel qualifications need to apply for and be granted centre recognition as part of the process for approval to offer individual qualifications. New centres must complete both a centre recognition approval application and a qualification approval application.
Existing centres will be given ‘automatic approval’ for a new qualification if they are already approved for a qualification that is being replaced by the new qualification and the conditions for automatic approval are met. Centres already holding Edexcel approval are able to gain qualification approval for a different level or different sector via Edexcel online.
Approvals agreement
All centres are required to enter into an approvals agreement which is a formal commitment by the head or principal of a centre to meet all the requirements of the specification and any linked codes or regulations. Edexcel will act to protect the integrity of the awarding of qualifications, if centres do not comply with the agreement. This could result in the suspension of certification or withdrawal of approval.
Quality assurance
Detailed information on Edexcel’s quality assurance processes is given in Annexe B.
What resources are required to deliver this qualification?
This qualification is designed to support learners working in the management and leadership sector. Physical resources need to support the delivery of the qualifications and the assessment of the learning outcomes and must be of industry standard. Centres must meet any specific resource requirements outlined in Annexe D: Assessment strategy. Staff assessing the learner must meet the requirements within the overarching assessment strategy for the sector.
N025016 – Specification – Edexcel Level 2 NVQ Certificate in Team Leading (QCF) – Issue 1 – October 2010 © Edexcel Limited 2010
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Unit format
Each unit in this specification contains the following sections.
Unit title:
Unit code:
Unit reference number:
QCF level:
Credit value:
Guided learning hours:
Unit summary:
Assessment requirements/evidence requirements:
Assessment methodology:
Learning outcomes:
Assessment criteria:
Evidence type:
Portfolio reference:
Date:
The unit title is accredited on the QCF and this form of words will appear on the learner’s Notification of Performance (NOP).
This is the unit owner’s reference number for the specified unit..
This code is a unique reference number for the unit.
All units and qualifications within the QCF have a level assigned to them, which represents the level of achievement. There are nine levels of achievement, from Entry level to level 8. The level of the unit has been informed by the QCF level descriptors and, where appropriate, the NOS and/or other sector/professional.
All units have a credit value. The minimum credit value is one, and credits can only be awarded in whole numbers. Learners will be awarded credits when they achieve the unit.
A notional measure of the substance of a qualification. It includes an estimate of the time that might be allocated to direct teaching or instruction, together with other structured learning time, such as directed assignments, assessments on the job or supported individual study and practice. It excludes learner-initiated private study.
This provides a summary of the purpose of the unit.
The assessment/evidence requirements are determined by the SSC. Learners must provide evidence for each of the requirements stated in this section.
Learning outcomes state exactly what a learner should know, understand or be able to do as a result of completing a unit.
The assessment criteria of a unit specify the standard a learner is expected to meet to demonstrate that a learning outcome, or a set of learning outcomes, has been achieved.
Learners must reference the type of evidence they have and where it is available for quality assurance purposes. The learner can enter the relevant key and a reference. Alternatively, the learner and/or centre can devise their own referencing system.
This provides a summary of the assessment methodology to be used for the unit.
The learner should use this box to indicate where the evidence can be obtained eg portfolio page number.
The learner should give the date when the evidence has been provided.
N025016 – Specification – Edexcel Level 2 NVQ Certificate in Team Leading (QCF) – Issue 1 – October 2010 © Edexcel Limited 2010
11
Units
N025016 – Specification – Edexcel Level 2 NVQ Certificate in Team Leading (QCF) – Issue 1 – October 2010 © Edexcel Limited 2010
12
N025016 – Specification – Edexcel Level 2 NVQ Certificate in Team Leading (QCF) – Issue 1 – October 2010 © Edexcel Limited 2010
13
Unit 1: Manage personal development Unit code: A1
Unit reference number: F/600/9469
QCF level: 2
Credit value: 4
Guided learning hours: 20
Unit summary
This unit will ensure that learners can identify and assess progress against performance requirements in own work role.
Assessment requirements/evidence requirements
Assessment must be carried out in way that is consistent with the requirements outlined in Annexe D: Assessment Strategy.
To pass the unit, learners must meet all of the assessment criteria.
Assessment methodology
This unit is assessed using evidence from the workplace, ie observable performance, physical products of work (such as reports, plans, correspondence etc), witness testimony, discussion and questioning etc.
Simulation is not allowed.
N025016 –
Spec
ific
atio
n –
Edex
cel Le
vel 2 N
VQ
Cer
tifica
te in T
eam
Lea
din
g (
QCF)
–
Issu
e 1 –
Oct
ober
2010 ©
Edex
cel Li
mited
2010
14
Lear
ning
out
com
es a
nd a
sses
smen
t cr
iter
ia
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1
Be
able
to iden
tify
and
agre
e per
form
ance
re
quirem
ents
of
ow
n w
ork
ro
le.
1.1
O
utlin
e w
ork
role
per
form
ance
req
uirem
ents
with
those
they
rep
ort
to.
2
Be
able
to m
easu
re a
nd
pro
gre
ss a
gai
nst
obje
ctiv
es.
2.1
Id
entify
way
s th
at p
rogre
ss w
ill b
e m
easu
red
agai
nst
ow
n w
ork
obje
ctiv
es.
3
Be
able
to iden
tify
gaps
in
skill
s an
d k
now
ledge
in
ow
n p
erfo
rman
ce.
3.1
Exp
lain
know
ledge
and s
kills
req
uired
for
ow
n w
ork
ro
le.
3.2
Id
entify
opport
unitie
s an
d r
esourc
es a
vaila
ble
for
per
sonal
dev
elopm
ent.
3.3
Pr
oduce
a d
evel
opm
ent
pla
n t
o a
ddre
ss o
wn n
eeds
and a
gre
e w
ith lin
e m
anag
er.
4
Be
able
to c
arry
out
and
asse
ss a
ctiv
itie
s w
ithin
ow
n d
evel
opm
ent
pla
n.
4.1
Pl
an a
ctiv
itie
s in
ow
n d
evel
opm
ent
pla
n t
hat
addre
ss iden
tified
nee
ds.
4.2
Colle
ct f
eedbac
k fr
om
colle
agues
on t
he
resu
lt o
f dev
elopm
ent
activi
ties
on o
wn p
erfo
rman
ce.
4.3
Ass
ess
the
succ
ess
of
activi
ties
car
ried
out
as p
art
of ow
n d
evel
opm
ent
pla
n.
N025016 –
Spec
ific
atio
n –
Edex
cel Le
vel 2 N
VQ
Cer
tifica
te in T
eam
Lea
din
g (
QCF)
–
Issu
e 1 –
Oct
ober
2010 ©
Edex
cel Li
mited
2010
15
Lear
ner
nam
e:__________________________________________
D
ate:
___________________________
Lear
ner
sig
nat
ure
:_______________________________________
D
ate:
___________________________
Ass
esso
r si
gnat
ure
:______________________________________
D
ate:
___________________________
Inte
rnal
ver
ifie
r si
gnatu
re:
________________________________
(i
f sa
mple
d)
Dat
e:___________________________
N025016 – Specification – Edexcel Level 2 NVQ Certificate in Team Leading (QCF) – Issue 1 – October 2010 © Edexcel Limited 2010
16
N025016 – Specification – Edexcel Level 2 NVQ Certificate in Team Leading (QCF) – Issue 1 – October 2010 © Edexcel Limited 2010
17
Unit 2: Develop working relationships with colleagues
Unit code: D1
Unit reference number: H/600/9660
QCF level: 2
Credit value: 3
Guided learning hours: 15
Unit summary
This unit will help learners to establish and develop effective working relationships with colleagues.
Assessment requirements/evidence requirements
Assessment must be carried out in way that is consistent with the requirements outlined in Annexe D: Assessment Strategy.
To pass the unit, learners must meet all of the assessment criteria.
Assessment methodology
This unit is assessed using evidence from the workplace, ie observable performance, physical products of work (such as reports, plans, correspondence etc), witness testimony, discussion and questioning etc.
Simulation is not allowed.
N025016 –
Spec
ific
atio
n –
Edex
cel Le
vel 2 N
VQ
Cer
tifica
te in T
eam
Lea
din
g (
QCF)
–
Issu
e 1 –
Oct
ober
2010 ©
Edex
cel Li
mited
2010
18
Lear
ning
out
com
es a
nd a
sses
smen
t cr
iter
ia
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1
Under
stan
d t
he
ben
efits
of
work
ing w
ith c
olle
agues
. 1.1
D
escr
ibe
the
ben
efits
of pro
duct
ive
work
ing
rela
tionsh
ips.
2
Be
able
to e
stab
lish
work
ing r
elat
ionsh
ips
with
colle
agues
.
2.1
Id
entify
colle
agues
within
ow
n a
nd o
ther
org
anis
atio
ns.
2.2
Agre
e th
e ro
les
and r
esponsi
bili
ties
for
colle
agues
.
3
Be
able
to a
ct in a
pro
fess
ional
and r
espec
tful
man
ner
when
work
ing
with c
olle
agues
.
3.1
Exp
lain
how
to d
ispla
y beh
avi
our
that
show
s pro
fess
ional
ism
.
4
Be
able
to c
om
munic
ate
with c
olle
agues
. 4.1
Id
entify
, in
form
ation t
o o
ther
s cl
early
and
conci
sely
.
4.2
Exp
lain
how
to r
ecei
ve a
nd c
larify
ow
n
under
stan
din
g o
f in
form
atio
n.
5
Be
able
to iden
tify
pote
ntial
work
-rel
ated
difficu
ltie
s an
d e
xplo
re
solu
tions.
5.1
Id
entify
pote
ntial
work
-rel
ated
difficu
ltie
s and
conflic
ts o
f in
tere
st.
5.2
Exp
lain
how
to r
esolv
e id
entified
pote
ntial
difficu
ltie
s.
Lear
ner
nam
e:__________________________________________
D
ate:
___________________________
Lear
ner
sig
nat
ure
:_______________________________________
D
ate:
___________________________
Ass
esso
r si
gnat
ure
:______________________________________
D
ate:
___________________________
Inte
rnal
ver
ifie
r si
gnatu
re:
________________________________
(i
f sa
mple
d)
Dat
e:___________________________
N025016 – Specification – Edexcel Level 2 NVQ Certificate in Team Leading (QCF) – Issue 1 – October 2010 © Edexcel Limited 2010
19
Unit 3: Communicate information and knowledge
Unit code: E11
Unit reference number: H/600/9724
QCF level: 2
Credit value: 3
Guided learning hours: 10
Unit summary
This unit will ensure that learners are able to communicate selected information and knowledge to a target audience using appropriate communication techniques and methods.
Assessment requirements/evidence requirements
Assessment must be carried out in way that is consistent with the requirements outlined in Annexe D: Assessment Strategy.
To pass the unit, learners must meet all of the assessment criteria.
Assessment methodology
This unit is assessed using evidence from the workplace, ie observable performance, physical products of work (such as reports, plans, correspondence etc), witness testimony, discussion and questioning etc.
Simulation is not allowed.
N025016 –
Spec
ific
atio
n –
Edex
cel Le
vel 2 N
VQ
Cer
tifica
te in T
eam
Lea
din
g (
QCF)
–
Issu
e 1 –
Oct
ober
2010 ©
Edex
cel Li
mited
2010
20
Lear
ning
out
com
es a
nd a
sses
smen
t cr
iter
ia
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1
Be
able
to iden
tify
the
info
rmat
ion r
equired
, an
d
its
relia
bili
ty,
for
com
munic
atio
n.
1.1
Exp
lain
the
info
rmation a
nd k
now
ledge
that
nee
ds
com
munic
atin
g.
1.2
Id
entify
the
targ
et a
udie
nce
req
uirin
g t
he
info
rmat
ion a
nd k
now
ledge.
2
Be
able
to u
nder
stan
d
com
munic
atio
n t
echniq
ues
an
d m
ethods.
2.1
Id
entify
what
tec
hniq
ues
and m
ethods
can b
e use
d
to c
om
munic
ate
info
rmat
ion a
nd k
now
ledge.
2.2
Exp
lain
how
to s
elec
t th
e m
ost
appro
priat
e te
chniq
ue
and m
ethod.
3
Be
able
to c
om
munic
ate
info
rmat
ion a
nd
know
ledge
usi
ng
appro
priat
e te
chniq
ues
an
d m
ethods.
3.1
Com
munic
ate
to t
arg
et a
udie
nce
usi
ng t
he
appro
priat
e te
chniq
ues
and m
ethods.
3.2
Exp
lain
how
the
targ
et a
udie
nce
has
rec
eive
d a
nd
under
stood t
he
info
rmat
ion c
om
munic
ated
.
4
Be
able
to a
dap
t co
mm
unic
atio
n t
echniq
ues
an
d m
ethods
acc
ord
ing t
o
targ
et a
udie
nce
res
ponse
.
4.1
Exp
lain
how
to m
odify
com
munic
atio
n t
echniq
ues
an
d m
ethods
in r
esponse
to v
erbal
and n
on-v
erbal
fe
edback
.
Lear
ner
nam
e:__________________________________________
D
ate:
___________________________
Lear
ner
sig
nat
ure
:_______________________________________
D
ate:
___________________________
Ass
esso
r si
gnat
ure
:______________________________________
D
ate:
___________________________
Inte
rnal
ver
ifie
r si
gnatu
re:
________________________________
(i
f sa
mple
d)
Dat
e:___________________________
N025016 – Specification – Edexcel Level 2 NVQ Certificate in Team Leading (QCF) – Issue 1 – October 2010 © Edexcel Limited 2010
21
Unit 4: Plan, allocate and monitor work of a team
Unit code: D5
Unit reference number: Y/600/9669
QCF level: 3
Credit value: 5
Guided learning hours: 25
Unit summary
This unit helps learners to plan and allocate the work for a team, and support, monitor and improve team performance.
Assessment requirements/evidence requirements
Assessment must be carried out in way that is consistent with the requirements outlined in Annexe D: Assessment Strategy.
To pass the unit, learners must meet all of the assessment criteria.
Assessment methodology
This unit is assessed using evidence from the workplace, ie observable performance, physical products of work (such as reports, plans, correspondence etc), witness testimony, discussion and questioning etc.
Simulation is not allowed.
N025016 –
Spec
ific
atio
n –
Edex
cel Le
vel 2 N
VQ
Cer
tifica
te in T
eam
Lea
din
g (
QCF)
–
Issu
e 1 –
Oct
ober
2010 ©
Edex
cel Li
mited
2010
22
Lear
ning
out
com
es a
nd a
sses
smen
t cr
iter
ia
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1
Be
able
to p
lan w
ork
for
a te
am.
1.1
Agre
e te
am
obje
ctiv
es w
ith o
wn m
anag
er.
1.2
D
evel
op a
pla
n f
or
a te
am t
o m
eet
agre
ed
obje
ctiv
es,
taki
ng into
acc
ount
capac
ity
and
capab
ilities
of th
e te
am
.
2
Be
able
to a
lloca
te w
ork
ac
ross
a t
eam
. 2.1
D
iscu
ss t
eam
pla
ns
with a
tea
m.
2.2
Agre
e w
ork
allo
cation a
nd S
MART (
Spec
ific
, M
easu
rable
, Ach
ieva
ble
, Rea
listic
and T
ime-
bound)
obje
ctiv
es w
ith t
eam
mem
ber
s.
2.3
Agre
e st
andar
d o
f w
ork
req
uired
by
team
.
3
Be
able
to m
anag
e te
am
mem
ber
s to
ach
ieve
tea
m
obje
ctiv
es.
3.1
Support
all
team
mem
ber
s in
ord
er t
o a
chie
ve t
eam
obje
ctiv
es.
4
Be
able
to m
onitor
and
eval
uat
e th
e per
form
ance
of te
am m
ember
s.
4.1
Ass
ess
team
mem
ber
s’ w
ork
agai
nst
agre
ed
stan
dar
ds
and o
bje
ctiv
es.
4.2
Id
entify
and m
onitor
conflic
t w
ithin
a t
eam
.
4.3
Id
entify
cause
s fo
r te
am m
ember
s not
mee
ting
team
obje
ctiv
es.
N025016 –
Spec
ific
atio
n –
Edex
cel Le
vel 2 N
VQ
Cer
tifica
te in T
eam
Lea
din
g (
QCF)
–
Issu
e 1 –
Oct
ober
2010 ©
Edex
cel Li
mited
2010
23
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
5
Be
able
to im
pro
ve t
he
per
form
ance
of a t
eam
. 5.1
Id
entify
way
s of im
pro
ving t
eam
per
form
ance
.
5.2
Pr
ovi
de
const
ruct
ive
feed
back
to t
eam
mem
ber
s to
im
pro
ve t
hei
r per
form
ance
.
5.3
Im
ple
men
t id
entified
way
s of im
pro
ving t
eam
per
form
ance
.
Lear
ner
nam
e:__________________________________________
D
ate:
___________________________
Lear
ner
sig
nat
ure
:_______________________________________
D
ate:
___________________________
Ass
esso
r si
gnat
ure
:______________________________________
D
ate:
___________________________
Inte
rnal
ver
ifie
r si
gnatu
re:
________________________________
(i
f sa
mple
d)
Dat
e:___________________________
N025016 – Specification – Edexcel Level 2 NVQ Certificate in Team Leading (QCF) – Issue 1 – October 2010 © Edexcel Limited 2010
24
N025016 – Specification – Edexcel Level 2 NVQ Certificate in Team Leading (QCF) – Issue 1 – October 2010 © Edexcel Limited 2010
25
Unit 5: Set objectives and provide support for team members
Unit code: B5
Unit reference number: M/600/9600
QCF level: 3
Credit value: 5
Guided learning hours: 35
Unit summary
This unit helps learners to set and support individuals and teams to achieve objectives.
Assessment requirements/evidence requirements
Assessment must be carried out in way that is consistent with the requirements outlined in Annexe D: Assessment Strategy.
To pass the unit, learners must meet all of the assessment criteria.
Assessment methodology
This unit is assessed using evidence from the workplace, ie observable performance, physical products of work (such as reports, plans, correspondence etc), witness testimony, discussion and questioning etc.
Simulation is not allowed.
N025016 –
Spec
ific
atio
n –
Edex
cel Le
vel 2 N
VQ
Cer
tifica
te in T
eam
Lea
din
g (
QCF)
–
Issu
e 1 –
Oct
ober
2010 ©
Edex
cel Li
mited
2010
26
Lear
ning
out
com
es a
nd a
sses
smen
t cr
iter
ia
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1
Be
able
to c
om
munic
ate
a te
am’s
purp
ose
and
obje
ctiv
es t
o t
he
team
m
ember
s.
1.1
D
escr
ibe
the
purp
ose
of a
team
.
1.2
Set
tea
m o
bje
ctiv
es w
ith its
mem
ber
s w
hic
h a
re
SM
ART (
Spec
ific
, M
easu
rable
, Ach
ieva
ble
, Rea
listic
and T
ime-
bound).
1.3
Com
munic
ate
the
team
’s p
urp
ose
and o
bje
ctiv
es t
o
its
mem
ber
s
2
Be
able
to d
evel
op a
pla
n
with t
eam
mem
ber
s sh
ow
ing h
ow
tea
m
obje
ctiv
es w
ill b
e m
et.
2.1
D
iscu
ss w
ith t
eam
mem
ber
s how
tea
m o
bje
ctiv
es
will
be
met
.
2.2
Ensu
re t
eam
mem
ber
s to
par
tici
pat
e in
the
pla
nnin
g p
roce
ss a
nd t
hin
k cr
eative
ly.
2.3
D
evel
op p
lans
to m
eet
team
obje
ctiv
es.
2.4
Set
SM
ART p
erso
nal
work
obje
ctiv
es w
ith t
eam
m
ember
s.
N025016 –
Spec
ific
atio
n –
Edex
cel Le
vel 2 N
VQ
Cer
tifica
te in T
eam
Lea
din
g (
QCF)
–
Issu
e 1 –
Oct
ober
2010 ©
Edex
cel Li
mited
2010
27
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
3
Be
able
to s
upport
tea
m
mem
ber
s id
entify
ing
opport
unitie
s an
d
pro
vidin
g s
upport
.
3.1
Id
entify
opport
unitie
s an
d d
ifficu
ltie
s fa
ced b
y te
am
m
ember
s.
3.2
D
iscu
ss iden
tified
opport
unitie
s an
d d
ifficu
ltie
s w
ith
team
mem
ber
s.
3.3
Pr
ovi
de
advi
ce a
nd s
upport
to t
eam
mem
ber
s to
ove
rcom
e id
entified
difficu
ltie
s and c
halle
nges
.
3.4
Pr
ovi
de
advi
ce a
nd s
upport
to t
eam
mem
ber
s to
m
ake
the
most
of id
entified
opport
unitie
s.
4
Be
able
to m
onitor
and
eval
uat
e pro
gre
ss a
nd
reco
gnis
e in
div
idual
and
team
ach
ieve
men
t.
4.1
M
onitor
and e
valu
ate
indiv
idual an
d t
eam
act
ivitie
s an
d p
rogre
ss.
4.2
Pr
ovi
de
reco
gnitio
n w
hen
indiv
idual
and t
eam
obje
ctiv
es h
ave
bee
n a
chie
ved.
Lear
ner
nam
e:__________________________________________
D
ate:
___________________________
Lear
ner
sig
nat
ure
:_______________________________________
D
ate:
___________________________
Ass
esso
r si
gnat
ure
:______________________________________
D
ate:
___________________________
Inte
rnal
ver
ifie
r si
gnatu
re:
________________________________
(i
f sa
mple
d)
Dat
e:___________________________
N025016 – Specification – Edexcel Level 2 NVQ Certificate in Team Leading (QCF) – Issue 1 – October 2010 © Edexcel Limited 2010
28
N025016 – Specification – Edexcel Level 2 NVQ Certificate in Team Leading (QCF) – Issue 1 – October 2010 © Edexcel Limited 2010
29
Unit 6: Manage or support equality of opportunity, diversity and inclusion in own area of responsibility
Unit code: B11
Unit reference number: M/600/9628
QCF level: 3
Credit value: 4
Guided learning hours: 20
Unit summary
This unit helps learners understand how to manage equality, diversity and inclusion in own area of responsibility.
Assessment requirements/evidence requirements
Assessment must be carried out in way that is consistent with the requirements outlined in Annexe D: Assessment Strategy.
To pass the unit, learners must meet all of the assessment criteria.
Assessment methodology
This unit is assessed using evidence from the workplace, ie observable performance, physical products of work (such as reports, plans, correspondence etc), witness testimony, discussion and questioning etc.
Simulation is not allowed.
N025016 –
Spec
ific
atio
n –
Edex
cel Le
vel 2 N
VQ
Cer
tifica
te in T
eam
Lea
din
g (
QCF)
–
Issu
e 1 –
Oct
ober
2010 ©
Edex
cel Li
mited
2010
30
Lear
ning
out
com
es a
nd a
sses
smen
t cr
iter
ia
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1
Under
stan
d o
wn
resp
onsi
bili
ties
under
eq
ual
ity
legis
lation,
rele
vant
codes
of pra
ctic
e an
d o
wn o
rgan
isational
polic
ies.
1.1
Exp
lain
how
equal
ity
of opport
unity,
div
ersi
ty a
nd
incl
usi
on r
elat
e to
leg
al,
indust
ry r
equir
emen
ts a
nd
org
anis
atio
nal
polic
ies.
1.2
D
escr
ibe
how
equalit
y of opport
unity,
div
ersi
ty a
nd
incl
usi
on a
re c
onsi
der
ed in p
lannin
g in o
wn a
rea o
f re
sponsi
bili
ty.
2
Be
able
to c
om
munic
ate
an o
rgan
isat
ion’s
wri
tten
eq
ual
ity,
div
ersi
ty a
nd
incl
usi
on p
olic
y an
d
pro
cedure
s in
ow
n a
rea
of
resp
onsi
bili
ty.
2.1
O
utlin
e an
org
anis
atio
n’s
equal
ity,
div
ersi
ty a
nd
incl
usi
on p
olic
y an
d p
roce
dure
s.
3
Be
able
to m
onitor
equal
ity,
div
ersi
ty a
nd
incl
usi
on w
ithin
ow
n a
rea
of re
sponsi
bili
ty.
3.1
M
onitor
how
equal
ity,
div
ersi
ty a
nd incl
usi
on
activi
ties
in o
wn a
rea
of re
sponsi
bili
ty a
re in lin
e w
ith o
wn o
rgan
isation.
Lear
ner
nam
e:__________________________________________
D
ate:
___________________________
Lear
ner
sig
nat
ure
:_______________________________________
D
ate:
___________________________
Ass
esso
r si
gnat
ure
:______________________________________
D
ate:
___________________________
Inte
rnal
ver
ifie
r si
gnatu
re:
________________________________
(i
f sa
mple
d)
Dat
e:___________________________
N025016 – Specification – Edexcel Level 2 NVQ Certificate in Team Leading (QCF) – Issue 1 – October 2010 © Edexcel Limited 2010
31
Unit 7: Support team members in identifying, developing and implementing new ideas
Unit code: C1
Unit reference number: L/600/9636
QCF level: 3
Credit value: 4
Guided learning hours: 20
Unit summary
This unit helps learners to support team members in identifying, developing and implementing new ideas. It also helps learners to provide recognition for innovation.
Assessment requirements/evidence requirements
Assessment must be carried out in way that is consistent with the requirements outlined in Annexe D: Assessment Strategy.
To pass the unit, learners must meet all of the assessment criteria.
Assessment methodology
This unit is assessed using evidence from the workplace, ie observable performance, physical products of work (such as reports, plans, correspondence etc), witness testimony, discussion and questioning etc.
Simulation is not allowed.
N025016 –
Spec
ific
atio
n –
Edex
cel Le
vel 2 N
VQ
Cer
tifica
te in T
eam
Lea
din
g (
QCF)
–
Issu
e 1 –
Oct
ober
2010 ©
Edex
cel Li
mited
2010
32
Lear
ning
out
com
es a
nd a
sses
smen
t cr
iter
ia
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1
Be
able
to d
evel
op t
eam
id
eas
and d
evel
op t
he
crea
tivi
ty o
f te
am
mem
ber
s
1.1
Enco
ura
ge
team
mem
ber
s to
iden
tify
idea
s.
1.2
Rec
ord
tea
m m
ember
s’ idea
s.
2
Be
able
to a
sses
s th
e vi
abili
ty o
f te
am m
ember
s’
idea
s.
2.1
Ass
ess
with t
eam
mem
ber
s th
e pote
ntial
ben
efits
and r
isks
ass
oci
ated
with a
n idea
, an
d t
he
reso
urc
es r
equired
.
3
Be
able
to s
upport
tea
m
mem
ber
s to
im
ple
men
t id
eas.
3.1
Exp
lain
how
to s
upport
tea
m m
ember
s in
su
bm
itting form
al p
roposa
ls for
appro
val.
3.2
Exp
lain
to t
eam
mem
ber
s how
to iden
tify
and
ove
rcom
e bar
rier
s to
im
ple
men
ting a
n idea
.
4
Be
able
to im
ple
men
t te
am idea
s.
4.1
M
onitor
the
imple
men
tation o
f id
eas
by
ow
n t
eam
.
4.2
Com
munic
ate
the
pro
gre
ss o
f im
ple
men
tation t
o
rele
vant
oth
ers
ow
n o
rgan
isat
ion.
Lear
ner
nam
e:__________________________________________
D
ate:
___________________________
Lear
ner
sig
nat
ure
:_______________________________________
D
ate:
___________________________
Ass
esso
r si
gnat
ure
:______________________________________
D
ate:
___________________________
Inte
rnal
ver
ifie
r si
gnatu
re:
________________________________
(i
f sa
mple
d)
Dat
e:___________________________
N025016 – Specification – Edexcel Level 2 NVQ Certificate in Team Leading (QCF) – Issue 1 – October 2010 © Edexcel Limited 2010
33
Unit 8: Manage conflict in a team Unit code: D10
Unit reference number: R/600/9685
QCF level: 3
Credit value: 3
Guided learning hours: 20
Unit summary
This unit will ensure that learners understand how to identify potential and actual conflicts within a team and take action to resolve them.
Assessment requirements/evidence requirements
Assessment must be carried out in way that is consistent with the requirements outlined in Annexe D: Assessment Strategy.
To pass the unit, learners must meet all of the assessment criteria.
Assessment methodology
This unit is assessed using evidence from the workplace, ie observable performance, physical products of work (such as reports, plans, correspondence etc), witness testimony, discussion and questioning etc.
Simulation is not allowed.
N025016 –
Spec
ific
atio
n –
Edex
cel Le
vel 2 N
VQ
Cer
tifica
te in T
eam
Lea
din
g (
QCF)
–
Issu
e 1 –
Oct
ober
2010 ©
Edex
cel Li
mited
2010
34
Lear
ning
out
com
es a
nd a
sses
smen
t cr
iter
ia
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1
Be
able
to s
upport
tea
m
mem
ber
s’ u
nder
stan
din
g
of th
eir
role
and p
osi
tion
within
a t
eam
.
1.1
Com
munic
ate
to t
eam
mem
ber
s th
e st
andar
ds
of
work
and b
ehav
iour
expec
ted o
f th
em.
1.2
Exp
lain
how
tea
m m
ember
s ca
n w
ork
toget
her
and
support
each
oth
er.
2
Be
able
to t
ake
mea
sure
s to
min
imis
e co
nflic
t w
ithin
a
team
.
2.1
Id
entify
iss
ues
with o
rgan
isational
str
uct
ure
s,
syst
ems
or
pro
cedure
s th
at
are
likel
y to
giv
e ri
se t
o
conflic
t.
2.2
Id
entify
pote
ntial
conflic
t bet
wee
n t
eam
mem
ber
s.
2.3
Exp
lain
act
ion r
equired
to a
void
pote
ntial
conflic
t an
d a
gre
e st
rate
gie
s fo
r co
nflic
t re
solu
tion.
3
Be
able
to u
nder
stan
d h
ow
to
enco
ura
ge
team
m
ember
s to
res
olv
e th
eir
ow
n c
onflic
ts.
3.1
Exp
lain
how
tea
m m
ember
s ca
n b
e en
coura
ged
to
iden
tify
and r
esolv
e th
eir
ow
n p
roble
ms
and
conflic
ts.
3.2
Exp
lain
how
res
pec
t ca
n b
e dev
eloped
and
mai
nta
ined
bet
wee
n t
eam
mem
ber
s.
4
Be
able
to u
nder
stan
d
legal
and o
rgan
isational
re
quirem
ents
conce
rnin
g
conflic
t.
4.1
Exp
lain
leg
al and o
rganis
atio
nal re
quirem
ents
co
nce
rnin
g c
onflic
t in
ow
n t
eam
.
4.2
Exp
lain
how
to m
ainta
in c
om
ple
te,
accu
rate
and
confiden
tial re
cord
s of co
nflic
ts a
nd t
hei
r outc
om
es.
N025016 –
Spec
ific
atio
n –
Edex
cel Le
vel 2 N
VQ
Cer
tifica
te in T
eam
Lea
din
g (
QCF)
–
Issu
e 1 –
Oct
ober
2010 ©
Edex
cel Li
mited
2010
35
Lear
ner
nam
e:__________________________________________
D
ate:
___________________________
Lear
ner
sig
nat
ure
:_______________________________________
D
ate:
___________________________
Ass
esso
r si
gnat
ure
:______________________________________
D
ate:
___________________________
Inte
rnal
ver
ifie
r si
gnatu
re:
________________________________
(i
f sa
mple
d)
Dat
e:___________________________
N025016 – Specification – Edexcel Level 2 NVQ Certificate in Team Leading (QCF) – Issue 1 – October 2010 © Edexcel Limited 2010
36
N025016 – Specification – Edexcel Level 2 NVQ Certificate in Team Leading (QCF) – Issue 1 – October 2010 © Edexcel Limited 2010
37
Unit 9: Lead and manage meetings Unit code: D11
Unit reference number: Y/600/9686
QCF level: 3
Credit value: 4
Guided learning hours: 20
Unit summary
This unit will ensure that learners are able to prepare for, lead and follow up issues identified in meetings.
Assessment requirements/evidence requirements
Assessment must be carried out in way that is consistent with the requirements outlined in Annexe D: Assessment Strategy.
To pass the unit, learners must meet all of the assessment criteria.
Assessment methodology
This unit is assessed using evidence from the workplace, ie observable performance, physical products of work (such as reports, plans, correspondence etc), witness testimony, discussion and questioning etc.
Simulation is not allowed.
N025016 –
Spec
ific
atio
n –
Edex
cel Le
vel 2 N
VQ
Cer
tifica
te in T
eam
Lea
din
g (
QCF)
–
Issu
e 1 –
Oct
ober
2010 ©
Edex
cel Li
mited
2010
38
Lear
ning
out
com
es a
nd a
sses
smen
t cr
iter
ia
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1
Be
able
to p
repar
e to
lea
d
a m
eeting.
1.1
Pe
rform
act
ivitie
s nee
ded
to b
e ca
rrie
d o
ut
in
pre
par
ation for
leadin
g a
mee
ting.
1.2
Pr
oduce
docu
men
tation in s
upport
of act
ivitie
s.
2
Be
able
to m
anag
e m
eeting p
roce
dure
s.
2.1
Id
entify
any
form
al pro
cedure
s th
at a
pply
in o
wn
org
anis
atio
n.
3
Be
able
to c
hai
r a
mee
ting.
3.1
M
anag
e th
e ag
enda
in c
o-o
per
ation w
ith
par
tici
pan
ts t
o e
nsu
re m
eeting o
bje
ctiv
es a
re m
et.
3.2
Pr
oduce
min
ute
s of th
e m
eeting a
nd a
lloca
te a
ctio
n
poin
ts a
fter
dis
cuss
ions.
4
Be
able
to u
nder
take
post
-m
eeting t
ask
s.
4.1
Exp
lain
that
the
min
ute
s of th
e m
eeting p
rovi
de
an
accu
rate
rec
ord
of pro
ceed
ings.
4.2
Com
munic
ate
and follo
w u
p m
eeting o
utc
om
es t
o
rele
vant
indiv
idual
s.
4.3
Eva
luat
e w
het
her
the
mee
ting’s
obje
ctiv
es w
ere
met
and iden
tify
pote
ntial
im
pro
vem
ents
.
Lear
ner
nam
e:__________________________________________
D
ate:
___________________________
Lear
ner
sig
nat
ure
:_______________________________________
D
ate:
___________________________
Ass
esso
r si
gnat
ure
:______________________________________
D
ate:
___________________________
Inte
rnal
ver
ifie
r si
gnatu
re:
________________________________
(i
f sa
mple
d)
Dat
e:___________________________
N025016 – Specification – Edexcel Level 2 NVQ Certificate in Team Leading (QCF) – Issue 1 – October 2010 © Edexcel Limited 2010
39
Unit 10: Participate in meetings Unit code: D12
Unit reference number: H/600/9688
QCF level: 2
Credit value: 2
Guided learning hours: 10
Unit summary
This unit will ensure that learners are able to prepare for, take part in and communicate information arising from meetings.
Assessment requirements/evidence requirements
Assessment must be carried out in way that is consistent with the requirements outlined in Annexe D: Assessment Strategy.
To pass the unit, learners must meet all of the assessment criteria.
Assessment methodology
This unit is assessed using evidence from the workplace, ie observable performance, physical products of work (such as reports, plans, correspondence etc), witness testimony, discussion and questioning etc.
Simulation is not allowed.
N025016 –
Spec
ific
atio
n –
Edex
cel Le
vel 2 N
VQ
Cer
tifica
te in T
eam
Lea
din
g (
QCF)
–
Issu
e 1 –
Oct
ober
2010 ©
Edex
cel Li
mited
2010
40
Lear
ning
out
com
es a
nd a
sses
smen
t cr
iter
ia
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1
Be
able
to p
repar
e fo
r a
mee
ting.
1.1
Exp
lain
mee
ting o
bje
ctiv
es p
rior
to t
he
mee
ting.
1.2
Id
entify
ow
n r
ole
and p
repar
e as
nec
essa
ry.
2
Be
able
to p
artici
pat
e in
a
mee
ting.
2.1
Contr
ibute
to m
eeting d
iscu
ssio
ns
usi
ng e
viden
ce t
o
support
ow
n o
pin
ions.
2.2
Ack
now
ledge
oth
er v
iew
poin
ts p
rese
nte
d a
t a
mee
ting.
2.3
See
k cl
arific
atio
n o
r co
nfirm
atio
n o
f ow
n
under
stan
din
g o
f outc
om
es.
3
Be
able
to c
om
munic
ate
info
rmat
ion t
o r
elev
ant
stak
ehold
ers.
3.1
Com
munic
ate
info
rmat
ion f
rom
the
mee
ting t
o
those
who h
ave
an inte
rest
, in
lin
e w
ith a
ny
org
anis
atio
nal
pro
toco
l.
Lear
ner
nam
e:__________________________________________
D
ate:
___________________________
Lear
ner
sig
nat
ure
:_______________________________________
D
ate:
___________________________
Ass
esso
r si
gnat
ure
:______________________________________
D
ate:
___________________________
Inte
rnal
ver
ifie
r si
gnatu
re:
________________________________
(i
f sa
mple
d)
Dat
e:___________________________
N025016 – Specification – Edexcel Level 2 NVQ Certificate in Team Leading (QCF) – Issue 1 – October 2010 © Edexcel Limited 2010
41
Unit 11: Make effective decisions Unit code: E10
Unit reference number: F/600/9715
QCF level: 3
Credit value: 3
Guided learning hours: 10
Unit summary
This unit will ensure that learners understand the process of decision making, and can identify and analyse information to enable them to come to a final decision.
Assessment requirements/evidence requirements
Assessment must be carried out in way that is consistent with the requirements outlined in Annexe D: Assessment Strategy.
To pass the unit, learners must meet all of the assessment criteria.
Assessment methodology
This unit is assessed using evidence from the workplace, ie observable performance, physical products of work (such as reports, plans, correspondence etc), witness testimony, discussion and questioning etc.
Simulation is not allowed.
N025016 –
Spec
ific
atio
n –
Edex
cel Le
vel 2 N
VQ
Cer
tifica
te in T
eam
Lea
din
g (
QCF)
–
Issu
e 1 –
Oct
ober
2010 ©
Edex
cel Li
mited
2010
42
Lear
ning
out
com
es a
nd a
sses
smen
t cr
iter
ia
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1
Be
able
to iden
tify
ci
rcum
stan
ces
that
req
uire
a dec
isio
n t
o b
e m
ade.
1.1
Exp
lain
the
circ
um
stan
ces
requirin
g a
dec
isio
n t
o b
e m
ade.
1.2
Sta
te t
he
des
ired
obje
ctiv
e(s)
for
maki
ng a
dec
isio
n.
1.3
Est
ablis
h c
rite
ria
on w
hic
h t
o b
ase
the
dec
isio
n,
in
line
with o
wn o
rgan
isat
ion.
2
Be
able
to c
olle
ct
info
rmat
ion t
o info
rm
dec
isio
n m
akin
g.
2.1
Id
entify
info
rmat
ion n
eeded
to info
rm t
he
dec
isio
n-
mak
ing p
roce
ss.
2.2
Com
munic
ate
with s
take
hold
ers
affe
cted
by
the
dec
isio
n.
2.3
Exp
lain
how
to info
rm s
take
hold
ers
about
the
dec
isio
n-m
akin
g p
roce
ss.
3
Be
able
to a
nal
yse
info
rmat
ion t
o info
rm
dec
isio
n m
akin
g.
3.1
Id
entify
info
rmat
ion f
or
valid
ity
and r
elev
ance
to
the
dec
isio
n-m
akin
g p
roce
ss.
3.2
Anal
yse
info
rmat
ion a
nd a
gai
nst
est
ablis
hed
cr
iter
ia.
N025016 –
Spec
ific
atio
n –
Edex
cel Le
vel 2 N
VQ
Cer
tifica
te in T
eam
Lea
din
g (
QCF)
–
Issu
e 1 –
Oct
ober
2010 ©
Edex
cel Li
mited
2010
43
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
4
Be
able
to m
ake
a dec
isio
n.
4.1
Apply
dec
isio
n-m
akin
g t
echniq
ue(
s) t
o d
eter
min
e a
dec
isio
n.
4.2
Exp
lain
the
dec
isio
n m
ade
in lin
e w
ith d
esired
obje
ctiv
es.
4.3
Com
munic
ate
the
dec
isio
n t
aken
to r
elev
ant
stak
ehold
ers.
Lear
ner
nam
e:__________________________________________
D
ate:
___________________________
Lear
ner
sig
nat
ure
:_______________________________________
D
ate:
___________________________
Ass
esso
r si
gnat
ure
:______________________________________
D
ate:
___________________________
Inte
rnal
ver
ifie
r si
gnatu
re:
________________________________
(i
f sa
mple
d)
Dat
e:___________________________
N025016 – Specification – Edexcel Level 2 NVQ Certificate in Team Leading (QCF) – Issue 1 – October 2010 © Edexcel Limited 2010
44
N025016 – Specification – Edexcel Level 2 NVQ Certificate in Team Leading (QCF) – Issue 1 – October 2010 © Edexcel Limited 2010
45
Unit 12: Manage knowledge in own area of responsibility
Unit code: E12
Unit reference number: T/600/9730
QCF level: 3
Credit value: 4
Guided learning hours: 15
Unit summary
This unit will ensure that learners are able to understand how knowledge is managed, using agreed procedures and processes in own organisation.
Assessment requirements/evidence requirements
Assessment must be carried out in way that is consistent with the requirements outlined in Annexe D: Assessment Strategy.
To pass the unit, learners must meet all of the assessment criteria.
Assessment methodology
This unit is assessed using evidence from the workplace, ie observable performance, physical products of work (such as reports, plans, correspondence etc), witness testimony, discussion and questioning etc.
Simulation is not allowed.
N025016 –
Spec
ific
atio
n –
Edex
cel Le
vel 2 N
VQ
Cer
tifica
te in T
eam
Lea
din
g (
QCF)
–
Issu
e 1 –
Oct
ober
2010 ©
Edex
cel Li
mited
2010
46
Lear
ning
out
com
es a
nd a
sses
smen
t cr
iter
ia
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1
Be
able
to u
nder
stan
d
exis
ting k
now
ledge
man
agem
ent
in o
wn a
rea
of re
sponsi
bili
ty.
1.1
D
escr
ibe
how
know
ledge
is g
ained
and a
pplie
d in
ow
n a
rea o
f re
sponsi
bili
ty.
1.2
Exp
lain
how
know
ledge
is s
har
ed in o
wn a
rea
of
resp
onsi
bili
ty.
1.3
O
utlin
e how
inte
llect
ual
pro
per
ty is
pro
tect
ed in
ow
n a
rea o
f re
sponsi
bili
ty.
2
Be
able
to d
evel
op
know
ledge
2.1
Id
entify
est
ablis
hed
pro
cess
es a
nd p
roce
dure
s w
hic
h c
an d
evel
op k
now
ledge.
2.2
Exp
lain
how
to s
upport
indiv
idual
s to
ensu
re
know
ledge
dev
elopm
ent
pro
cess
es a
re follo
wed
.
3
Be
able
to s
hare
kn
ow
ledge.
3.1
Com
munic
ate
esta
blis
hed
pro
cess
es a
nd
pro
cedure
s w
hic
h s
hare
know
ledge
acro
ss o
wn a
rea
of re
sponsi
bili
ty.
3.2
Exp
lain
how
to s
upport
indiv
idual
s to
ensu
re
know
ledge-
shar
ing p
roce
sses
are
follo
wed
.
4
Be
able
to m
onitor
and
eval
uat
e kn
ow
ledge
man
agem
ent
in o
wn a
rea
of re
sponsi
bili
ty.
4.1
Ass
ess
the
know
ledge
dev
elopm
ent
pro
cess
in o
wn
area
of
resp
onsi
bili
ty.
4.2
Im
ple
men
t an
y ch
anges
to im
pro
ve k
now
ledge
man
agem
ent.
4.3
M
onitor
chan
ge
and d
evel
opm
ent
in t
he
know
ledge
dev
elopm
ent
pro
cess
.
N025016 –
Spec
ific
atio
n –
Edex
cel Le
vel 2 N
VQ
Cer
tifica
te in T
eam
Lea
din
g (
QCF)
–
Issu
e 1 –
Oct
ober
2010 ©
Edex
cel Li
mited
2010
47
Lear
ner
nam
e:__________________________________________
D
ate:
___________________________
Lear
ner
sig
nat
ure
:_______________________________________
D
ate:
___________________________
Ass
esso
r si
gnat
ure
:______________________________________
D
ate:
___________________________
Inte
rnal
ver
ifie
r si
gnatu
re:
________________________________
(i
f sa
mple
d)
Dat
e:___________________________
N025016 – Specification – Edexcel Level 2 NVQ Certificate in Team Leading (QCF) – Issue 1 – October 2010 © Edexcel Limited 2010
48
N025016 – Specification – Edexcel Level 2 NVQ Certificate in Team Leading (QCF) – Issue 1 – October 2010 © Edexcel Limited 2010
49
Unit 13: Procure supplies Unit code: E15
Unit reference number: L/600/9734
QCF level: 3
Credit value: 2
Guided learning hours: 20
Unit summary
This unit will ensure that learners are able to identify required supplies, procure supplies and monitor their delivery.
Assessment requirements/evidence requirements
Assessment must be carried out in way that is consistent with the requirements outlined in Annexe D: Assessment Strategy.
To pass the unit, learners must meet all of the assessment criteria.
Assessment methodology
This unit is assessed using evidence from the workplace, ie observable performance, physical products of work (such as reports, plans, correspondence etc), witness testimony, discussion and questioning etc.
Simulation is not allowed.
N025016 –
Spec
ific
atio
n –
Edex
cel Le
vel 2 N
VQ
Cer
tifica
te in T
eam
Lea
din
g (
QCF)
–
Issu
e 1 –
Oct
ober
2010 ©
Edex
cel Li
mited
2010
50
Lear
ning
out
com
es a
nd a
sses
smen
t cr
iter
ia
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1
Be
able
to iden
tify
re
quirem
ents
for
supplie
s.
1.1
Sel
ect
colle
agues
to a
gre
e re
quirem
ents
for
supplie
s.
1.2
Pr
oduce
a s
pec
ific
atio
n for
supply
req
uirem
ents
.
2
Be
able
to e
valu
ate
supplie
rs t
hat
mee
t id
entified
req
uirem
ents
.
2.1
Id
entify
supplie
rs t
hat
mee
t re
sourc
e,
org
anis
atio
nal
and leg
al r
equirem
ents
.
2.2
Eva
luat
e su
pplie
rs a
gai
nst
req
uirem
ents
.
3
Be
able
to s
elec
t su
pplie
rs
and o
bta
in s
upplie
s.
3.1
Sel
ect
supplie
r(s)
that
bes
t m
eet
requirem
ents
.
3.2
Exp
lain
how
to a
gre
e w
ith t
he
contr
actu
al t
erm
s w
ith s
elec
ted s
upplie
r(s)
.
4
Be
able
to m
onitor
supplie
r per
form
ance
. 4.1
Id
entify
how
to m
onitor
supplie
r per
form
ance
and
del
iver
y ag
ainst
agre
ed c
ontr
act
ual
ter
ms.
4.2
Exp
lain
the
pro
cedure
for
dea
ling w
ith b
reac
hes
of
contr
act
.
Lear
ner
nam
e:__________________________________________
D
ate:
___________________________
Lear
ner
sig
nat
ure
:_______________________________________
D
ate:
___________________________
Ass
esso
r si
gnat
ure
:______________________________________
D
ate:
___________________________
Inte
rnal
ver
ifie
r si
gnatu
re:
________________________________
(i
f sa
mple
d)
Dat
e:___________________________
N025016 – Specification – Edexcel Level 2 NVQ Certificate in Team Leading (QCF) – Issue 1 – October 2010 © Edexcel Limited 2010
51
Unit 14: Manage customer service in own area of responsibility
Unit code: F17
Unit reference number: D/600/9804
QCF level: 3
Credit value: 4
Guided learning hours: 25
Unit summary
This unit will ensure that learners are able to explain customer service standards to support staff and monitor customer service performance in own area of responsibility.
Assessment requirements/evidence requirements
Assessment must be carried out in way that is consistent with the requirements outlined in Annexe D: Assessment Strategy.
To pass the unit, learners must meet all of the assessment criteria.
Assessment methodology
This unit is assessed using evidence from the workplace, ie observable performance, physical products of work (such as reports, plans, correspondence etc), witness testimony, discussion and questioning etc.
Simulation is not allowed.
N025016 –
Spec
ific
atio
n –
Edex
cel Le
vel 2 N
VQ
Cer
tifica
te in T
eam
Lea
din
g (
QCF)
–
Issu
e 1 –
Oct
ober
2010 ©
Edex
cel Li
mited
2010
52
Lear
ning
out
com
es a
nd a
sses
smen
t cr
iter
ia
Learn
ing
ou
tco
mes
Ass
ess
men
t cr
iteri
a
Evid
en
ce
typ
e
Po
rtfo
lio
re
fere
nce
D
ate
1
Be
able
to e
stab
lish a
nd
com
munic
ate
mea
sura
ble
cu
stom
er s
ervi
ce
stan
dar
ds
for
ow
n a
rea
of
resp
onsi
bili
ty.
1.1
Sta
te o
rganis
atio
nal
, le
gal
and r
egula
tory
re
quirem
ents
for
cust
om
er s
ervi
ce s
tandar
ds.
1.2
Exp
lain
exp
ecte
d s
tandar
ds
for
cust
om
er s
ervi
ce
per
form
ance
to e
mplo
yees
in o
wn a
rea o
f re
sponsi
bili
ty.
1.3
D
escr
ibe
mea
sure
men
t cr
iter
ia t
o m
onitor
cust
om
er
serv
ice
per
form
ance
.
2
Be
able
to s
upport
sta
ff in
mee
ting c
ust
om
er s
ervi
ce
stan
dar
ds.
2.1
Id
entify
sta
ff a
nd o
ther
res
ourc
es t
o m
eet
cust
om
er
serv
ice
standar
ds.
2.2
Com
munic
ate
role
s and r
esponsi
bili
ties
to
emplo
yees
and p
rovi
de
support
.
2.3
D
escr
ibe
how
to r
esolv
e cu
stom
er s
ervi
ce q
uer
ies
within
ow
n o
rgan
isat
ion’s
polic
y.
3
Be
able
to m
onitor
and
eval
uat
e cu
stom
er s
ervi
ce
per
form
ance
, sy
stem
s an
d
pro
cess
es.
3.1
M
onitor
cust
om
er s
ervi
ce p
erfo
rman
ce a
gain
st
esta
blis
hed
cri
teri
a.
3.2
Anal
yse
feed
bac
k fr
om
sta
ff a
nd c
ust
om
ers
on t
he
qual
ity
of
cust
om
er s
ervi
ce.
3.3
Eva
luat
e cu
stom
er f
eedbac
k an
d iden
tify
are
as for
impro
vem
ent.
3.4
Rec
om
men
d c
han
ges
to c
ust
om
er s
ervi
ce p
roce
sses
or
stan
dar
ds
bas
ed o
n p
erfo
rman
ce e
valu
atio
n.
N025016 –
Spec
ific
atio
n –
Edex
cel Le
vel 2 N
VQ
Cer
tifica
te in T
eam
Lea
din
g (
QCF)
–
Issu
e 1 –
Oct
ober
2010 ©
Edex
cel Li
mited
2010
53
Lear
ner
nam
e:__________________________________________
D
ate:
___________________________
Lear
ner
sig
nat
ure
:_______________________________________
D
ate:
___________________________
Ass
esso
r si
gnat
ure
:______________________________________
D
ate:
___________________________
Inte
rnal
ver
ifie
r si
gnatu
re:
________________________________
(i
f sa
mple
d)
Dat
e:___________________________
N025016 – Specification – Edexcel Level 2 NVQ Certificate in Team Leading (QCF) – Issue 1 – October 2010 © Edexcel Limited 2010
54
Further information
Our customer service numbers are:
BTEC and NVQ 0844 576 0026
GCSE 0844 576 0027
GCE 0844 576 0025
The Diploma 0844 576 0028
DiDA and other qualifications 0844 576 0031
Calls may be recorded for training purposes.
Useful publications
Related information and publications include:
• Centre Handbook for Edexcel QCF NVQs and Competence-based Qualifications published annually
• functional skills publications – specifications, tutor support materials and question papers
• Regulatory Arrangements for the Qualification and Credit Framework (published by Ofqual, August 2008)
• the current Edexcel publications catalogue and update catalogue.
Edexcel publications concerning the Quality Assurance System and the internal and standards verification of vocationally related programmes can be found on the Edexcel website.
NB: Some of our publications are priced. There is also a charge for postage and packing. Please check the cost when you order.
How to obtain National Occupational Standards
Information on the Management Standards NOS can now be obtained from the pan-sector SSC:
The Council for Administration (CfA) 6 Graphite Square Vauxhall Walk London SE11 5EE
Telephone: 020 7091 9620 Website: www.cfa.uk.com
N025016 – Specification – Edexcel Level 2 NVQ Certificate in Team Leading (QCF) – Issue 1 – October 2010 © Edexcel Limited 2010
55
Professional development and training
Edexcel supports UK and international customers with training related to NVQ and BTEC qualifications. This support is available through a choice of training options offered in our published training directory or through customised training at your centre.
The support we offer focuses on a range of issues including:
• planning for the delivery of a new programme
• planning for assessment and grading
• developing effective assignments
• building your team and teamwork skills
• developing student-centred learning and teaching approaches
• building functional skills into your programme
• building effective and efficient quality assurance systems.
The national programme of training we offer can be viewed on our website (www.edexcel.com/training). You can request customised training through the website or by contacting one of our advisers in the Training from Edexcel team via Customer Services to discuss your training needs.
The training we provide:
• is active
• is designed to be supportive and thought provoking
• builds on best practice
• may be suitable for those seeking evidence for their continuing professional development.
N025016 – Specification – Edexcel Level 2 NVQ Certificate in Team Leading (QCF) – Issue 1 – October 2010 © Edexcel Limited 2010
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N025016 –
Spec
ific
atio
n –
Edex
cel Le
vel 2 N
VQ
Cer
tifica
te in T
eam
Lea
din
g (
QCF)
–
Issu
e 1 –
Oct
ober
2010 ©
Edex
cel Li
mited
2010
57
Ann
exe
A:
Prog
ress
ion
path
way
s
The
Edex
cel q
ualif
icat
ion
fram
ewor
k fo
r M
anag
emen
t an
d Le
ader
ship
wit
hin
the
Busi
ness
sec
tor.
Level
Gen
era
l q
uali
fica
tio
ns
Dip
lom
as
BTE
C v
oca
tio
nall
y-
rela
ted
qu
ali
fica
tio
ns
BTEC
sp
eci
ali
st
qu
alifi
cati
on
/
pro
fess
ion
al
NV
Q/
com
pete
nce
8
7
BTEC A
ward
/Cer
tifica
te/
Dip
lom
a/Ext
ended
D
iplo
ma
in S
trate
gic
M
anag
emen
t an
d
Lead
ersh
ip (
QCF)
NVQ
Dip
lom
a in
M
anag
emen
t (Q
CF)
6
5
BTEC H
ND
Dip
lom
a in
Busi
nes
s (M
anag
emen
t)
BTEC A
ward
/Cer
tifica
te/
Dip
lom
a in
Man
agem
ent
and L
eader
ship
(Q
CF)
NVQ
Dip
lom
a in
M
anag
emen
t (Q
CF)
4
BTEC H
NC D
iplo
ma
in
Busi
nes
s
3
GCE A
pplie
d
Busi
nes
s
GCE B
usi
nes
s
Prin
cipal
Lear
nin
g in
Busi
nes
s,
Adm
inis
tration
and F
inan
ce
BTEC C
ertifica
te/
Subsi
dia
ry D
iplo
ma/
D
iplo
ma/
Ext
ended
D
iplo
ma
in B
usi
nes
s (Q
CF)
(M
anag
emen
t)
BTEC A
ward
/Cer
tifica
te
in M
anagem
ent
(QCF)
NVQ
Cer
tifica
te in
Man
agem
ent
(QC
F)
N025016 –
Spec
ific
atio
n –
Edex
cel Le
vel 2 N
VQ
Cer
tifica
te in T
eam
Lea
din
g (
QCF)
–
Issu
e 1 –
Oct
ober
2010 ©
Edex
cel Li
mited
2010
58
Level
Gen
era
l q
uali
fica
tio
ns
Dip
lom
as
BTE
C v
oca
tio
nall
y-
rela
ted
qu
ali
fica
tio
ns
BTEC
sp
eci
ali
st
qu
alifi
cati
on
/
pro
fess
ion
al
NV
Q/
com
pete
nce
2
GCSE B
usi
nes
s
GCSE A
pplie
d
Busi
nes
s
Prin
cipal
Lear
nin
g in
Busi
nes
s,
Adm
inis
tration
and F
inan
ce
BTEC
Cer
tifica
te/E
xten
ded
Cer
tifica
te a
nd D
iplo
ma
in
Busi
nes
s (Q
CF)
BTEC A
ward
/Cer
tifica
te
in T
eam
Lea
din
g (
QC
F)
NVQ
Cer
tifica
te in
Tea
m L
eadin
g (
QCF)
1
Pr
inci
pal
Lear
nin
g in
Busi
nes
s,
Adm
inis
tration
and F
inan
ce
Leve
l 1 N
VQ
Aw
ard/C
ertifica
te in
Busi
nes
s an
d
Adm
inis
tration (
QCF)
En
try
N025016 – Specification – Edexcel Level 2 NVQ Certificate in Team Leading (QCF) – Issue 1 – October 2010 © Edexcel Limited 2010
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Annexe B: Quality assurance
Key principles of quality assurance
• A centre delivering Edexcel qualifications must be an Edexcel recognised centre and must have approval for qualifications that it is offering.
• The centre agrees as part of gaining recognition to abide by specific terms and conditions around the effective delivery and quality assurance of assessment; the centre must abide by these conditions throughout the period of delivery.
• Edexcel makes available to approved centres a range of materials and opportunities to exemplify the processes required for effective assessment and provide examples of effective standards. Approved centres must use the guidance on assessment to ensure that staff who are delivering Edexcel qualifications are applying consistent standards.
• An approved centre must follow agreed protocols for: standardisation of assessors; planning, monitoring and recording of assessment processes; internal verification and recording of internal verification processes; and for dealing with special circumstances, appeals and malpractice.
Quality assurance processes
The approach to quality assured assessment is made through a partnership between a recognised centre and Edexcel. Edexcel is committed to ensuring that it follows best practice and employs appropriate technology to support quality assurance process where practicable. Therefore, the specific arrangements for working with centres will vary. Edexcel seeks to ensure that the quality assurance processes that it uses do not place undue bureaucratic processes on centres and works to support centres in providing robust quality assurance processes.
The learning outcomes and assessment criteria in each unit within this specification set out the standard to be achieved by each learner in order to gain each qualification. Edexcel operates a quality assurance process, which is designed to ensure that these standards are maintained by all assessors and verifiers.
For the purposes of quality assurance all individual qualifications and units are considered as a whole. Centres offering these qualifications must be committed to ensuring the quality of the units and qualifications they offer, through effective standardisation of assessors and internal verification of assessor decisions. Centre quality assurance and assessment processes are monitored by Edexcel.
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The Edexcel quality assurance processes will involve:
• gaining centre recognition and qualification approval if a centre is not currently approved to offer Edexcel qualifications
• annual visits to centres by Edexcel for quality review and development of overarching processes and quality standards. Quality review and development visits will be conducted by an Edexcel quality development reviewer
• annual visits by occupationally competent and qualified Edexcel Standards Verifiers for sampling of internal verification and assessor decisions for the occupational sector
• the provision of support, advice and guidance towards the achievement of National Occupational Standards.
Centres are required to declare their commitment to ensuring quality and appropriate opportunities for learners that lead to valid and accurate assessment outcomes. In addition, centres will commit to undertaking defined training and online standardisation activities.
N025016 – Specification – Edexcel Level 2 NVQ Certificate in Team Leading (QCF) – Issue 1 – October 2010 © Edexcel Limited 2010
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Annexe C: Centre certification and registration
Edexcel Standards Verifiers will provide support, advice and guidance to centres to achieve Direct Claims Status (DCS). Edexcel will maintain the integrity of Edexcel QCF NVQs through ensuring that the awarding of these qualifications is secure. Where there are quality issues identified in the delivery of programmes, Edexcel will exercise the right to:
• direct centres to take actions
• limit or suspend certification
• suspend registration.
The approach of Edexcel in such circumstances is to work with the centre to overcome the problems identified. If additional training is required, Edexcel will aim to secure the appropriate expertise to provide this.
What are the access arrangements and special considerations for the qualification in this specification?
Centres are required to recruit learners to Edexcel qualifications with integrity.
Appropriate steps should be taken to assess each applicant’s potential and a professional judgement made about their ability to successfully complete the programme of study and achieve the qualification. This assessment will need to take account of the support available to the learner within the centre during their programme of study and any specific support that might be necessary to allow the learner to access the assessment for the qualification. Centres should consult Edexcel’s policy on learners with particular requirements.
Edexcel’s policy on access arrangements and special considerations for Edexcel qualifications aims to enhance access to the qualifications for learners with disabilities and other difficulties (as defined by the 1995 Disability Discrimination Act and the amendments to the Act) without compromising the assessment of skills, knowledge, understanding or competence. Please refer to Access Arrangements and Special Considerations for BTEC and Edexcel NVQ Qualifications for further details, www.edexcel.com.
N025016 – Specification – Edexcel Level 2 NVQ Certificate in Team Leading (QCF) – Issue 1 – October 2010 © Edexcel Limited 2010
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N025016 – Specification – Edexcel Level 2 NVQ Certificate in Team Leading (QCF) – Issue 1 – October 2010 © Edexcel Limited 2010
63
Annexe D: Assessment strategy for Management and Leadership
Management Standards Centre – MSC
Assessment Strategy for Management and Leadership
Scottish Vocational Qualifications (SVQs) and National Vocational Qualifications (QCF) and Units
The Management Standards Centre (MSC) is the Government recognised standards setting body for management and leadership. This document sets out the overarching assessment strategy for National Vocational Qualifications QCF and related Units and Scottish Vocational Qualifications (SVQs) in management and leadership based on the National Occupational Standards (NOS) for management and leadership.
1 Achieving External Quality Control of Assessment
The following measures are proposed in terms of achieving external quality control of assessment:
• Application of risk management. The MSC will expect awarding bodies to apply such risk management systems to the awarding of NVQs and SVQs in management and leadership and deploy resources accordingly to tackle identified risks.
• The existing Management and Leadership Qualifications Forum (M&LQF) will take on a more active role in relation to the ongoing assessment and quality assurance of NVQs and SVQs in management and leadership
• MSC encourages Standardisation activities/exercises across centres (assessors and internal verifiers) and external verifiers where appropriate.
2 Assessment through Performance in the Workplace
The NVQs and SVQs in management and leadership are to be assessed using evidence from the workplace ie observable performance, physical products of work (such as reports, plans, correspondence etc), witness testimony, discussion and questioning etc.
3 Assessment by Simulation
Simulation is not allowed.
4 Requirements for Assessors and Verifiers
Assessors and Verifiers must demonstrate that they:
• have credible expertise in management and leadership relevant to the level(s)/units they are assessing or verifying.
• keep themselves up-to-date with developments in management and leadership practice;
• have a thorough understanding of the NOS for management and leadership at the unit(s)/level(s) they are assessing or verifying.
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In addition Assessors and Verifiers must have:
• An accredited assessor and/or verifier qualification, or
• A related qualification in assessment and/or verification that has been mapped to the national Occupational Standards for assessment and/or verifications, or
• Evidence of undertaking an employer assessment programme that has been mapped to the national Occupational Standards for assessment and/or verifications. MSC will work with Awarding Bodies through the Awarding Body forum to ensure that there is effective development and management through the QCF process.
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65
Annexe E: Additional requirement for qualifications that use the term ‘NVQ’ in a QCF qualification title
Please go to www.ofqual.gov.uk to access the document ‘Operating rules for using the term ‘NVQ’ in a QCF qualification title’.
4099seb081010S:\LT\PD\NVQ COMPETENCE\N025016 L2 NVQ IN TEAM LEADING.DOC.1-70/0
Publications Code N025016 October 2010 For more information on Edexcel and BTEC qualifications please visit our website: www.edexcel.com Edexcel Limited. Registered in England and Wales No. 4496750 Registered Office: One90 High Holborn, London WC1V 7BH. VAT Reg No 780 0898 07