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8/19/2019 nepal bank internship report
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2 CHAPTER 1
3 Introduction
4
1.1 Background of the study
5 Internship has been a wonderful experience for me. It is the medium through which
interns can convert the theoretical knowledge into the practical one. Practical based
knowledge is very necessary to cope up with the external environment. In other words,
internship has been a window to the outer world. It is obvious that only theoretical
knowledge is not sufficient to tackle with real time problems. So to update with the
knowledge, practical knowledge is very necessary. Internship not only gives the ability tothink and makes able to give the decision at real time and situation but also show the way
how an office environment is like, how it functions and what motivates the employee to
perform well. "Internship creates professionalism inside ones mind."
!
Internship is the period in which interns get the great opportunity to expose their talents,
skills and knowledge to solve the practical problems. #y exposing the interns in the
organi$ational environment they can learn the organi$ational culture so that it is veryconvenient for their placement in the host organi$ation according to their internship
performance. %his will help them to build the career and also broaden the knowledge.
&
' %he interns should also submit report based on the work performed during the internship
period activities performed in the bank for the fulfillment of degree. So here I am going
to prepare the internship report on overall banking performance of (epal #ank )imited.
%o see how much of contribution (#) has made in the financial sector that effects
nations economy through (epal #ank )imited *(#)+, (epal comes under developing
countries. inancial sector is considered to be the nucleus of growth model designed for
the economic development of the country in which banking industry plays key role. %he
banking sector is an integral part of any economy, and plays a vital role in economic
development and prosperity of an economy. %he banks ensure the smooth running of
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economy my effective mobili$ation of the fund. - bank today, is not ust an institution
where we can deposit our money or take loans from/ rather its scope is getting wider day
by day. - banks service today can be seen as a morphing of various financial
products0services, which seems to be of ever more increasing variety. (epal financial
system has significantly both in terms of business volume and the si$e of markets. -fter
the establishments of central bank 1(epal 2astra #ank3 on #aisakh 4, 6748 under (2#
-ct. 6746/ (epalese financial system has experience the continuous development. (2#
plays vital role in supervising, promoting and directing the functions of commercial bank
activities. -fter liberali$ation policy by the government, the banking industry of (epal
started to rise they achieved the desired growth. (epal bank limited is first bank of (epal
and it was incorporated in 4'8.
47
44 (epal #ank )imited has been playing vital role in development of the banking sector of
(epal. 9enerating profit through borrowing and lending is the core function of the
commercial bank. %his function helps to uplift the economy of the country by collecting
the funds in micro level and lending in macro level and, mobili$ing the funds from
surplus level to deficit level. %he success of the bank depends on the maximum collection
of and the optimum disbursement of the fund with minimum risk. or optimum
disbursement of the fund with minimum risk bank needs to have the strong body to
control the risk and flow of the loan. In any bank this function is handled by credit
department. %he commercial bank also helps in export and import of goods and services.
or this there is a department called 1)etter of :redit *):+ ;epartment3. #anking sector
occupies the maor part in the whole world economy.
46
48 %he mission of ##S program has the ade<uate attention to e<uip students with
knowledge, methods and technologies that will aid a person to mould into a human
resource capable of gaining even in unfavorable situations. %he internship helps the
students to understand banks culture and environment and develop their own insights
towards the banking industry which leads them to develop various professional <ualities
and skills.
4
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1.2 !"ecti#es of the study
1$ %he main obective of the internship program is to relate the theoretical knowledge with
practical one in various business organi$ations under the area of speciali$ations. %he
study also helps to gain professional experience in the real work environment. %he main
obectives of enrolling in the (epal #ank )td. as an intern are as follows= %o know the
real business environment of banking sector.
ii% %o understand the whole working process of the banking industry.
iii% %o get brief idea of all the departments of the bank.
i#% %o understand the customers choice, competitors standing and existing regulatory
environment of banking sector.
#% %o ac<uire practical knowledge about banking activities.
&% %o find out the problems and prospects of customers of banking sectors.
1' #ii% %o gain working experience.
1(
1) 1.3 *ethodo+ogy of the ,tudy
4' In this internship report, the primary as well as secondary information has been used. %he
information is collected from interview, websites and annual report of (epal #ank
)imited. %he internship report is based on my own experience that I have faced in (epal
#ank )imited, >ead ?ffice and main branch, (ew 2oad, @athmandu
67
21 1.3.1 rgani-ation ,e+ection
22 I have completed my internship program from (epal #ank )imited, head office, main
branch. or selecting this organi$ation, I had tried through my personal approach as well
as from my colleges internship )etter. -fter my regular followAup, the bank agreed to
give me an opportunity to ac<uire knowledge0expertise through internship program with
effect from !th Paush , 676 to 5th algun , 676.
23
6 1.3.2 P+aceent
65 2egarding the placement during the internship period, I was placed in different
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department of (epal #ank )td, (ew 2oad #anking ?ffice. So with the reasonable
guidance of the members I started internship from #ills ;epartment, 2emittance
;epartment, :ustomer Service ;epartment and :redit ;epartment. %his eight weeks
internship really helped me to develop managerial and interpersonal skills. I was able to
learn the bank culture, work environment and working procedure of (epal #ank )td,
(ew 2oad #ranch. Bight weeks of time is not sufficient to gather overall knowledge of
#anking, but however these eight weeks of internship had really been awfully
knowledgeable and fruitful for me to gain at least brief understanding of it.
6!
2( 1.3.3 /uration
6& %he duration of internship period has been defined for eight weeks by %ribhuvan
Cniversity. So I have completed two months in (epal #ank )imited, head office, main
branch.
6'
30 Ta!+e 1.1
31 /uration of Internshi
32 ;epartments 88 Deeks
34
85 :ustomer Service 8! 68 #ills0:learance 8& 6
8' )ocker 7 6
4 :redit 6 4
8 2emittance 4
5 ront ;esk
! Pension
4
& 4
4
$0
$156 1.4 Acti#ities Perfored in B
58 ;uring the entire internship period, the interne had time to visit different departments like
2emittance, :ustomer Service ;epartment, #ills ;epartment, Pension, ront desk, :redit
and )ocker ;epartment. %he activities performed on these departments are as given
below.
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5
55
5!
5
$) Ta!+e 1.2
$ Acti#ities done in different deartents
'0 ,
.
o
.
'1 /eartent '2 Acti#ities erfored
!8 4 ! :ustomer service
department
!5 ?pening and closing accounts,
che<ue printing, handling
customers <ueries etc.
!! 6 ! #ills !& :ollected interbank che<ue, check
scanned as per B:: procedures.
!' 8 7 )ocker 4 Signature verification, opened
lockers, records of payments from
locker, data entry in excel file etc.6 8 :redit ;epartment iling the documents as per the
type of credit provided.
5 5 ! 2emittance ;epartment Preparing debit, credit ,double
entry vouchers, che<ue deposits,
data entry etc.
& ! ' ront ;esk &7 statement printing, >andling
customers, checking balance
through -##S
&4 &6 Pension &8 Signature verification, renewal of
different pattas, handling
customers <ueries etc
&
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&5
)' 1.3.$ 5enera+ kno6+edge of ,oft6are
& (epal #ank )imited, (ewton software is used for the daily functions of its banking
operation. (ewton is latest and modern technology that it fast, easy to use and easy to
understand.
&&
) Hot 7eys used in e6ton are8
'7 6 '4 :lear the box
'6 8 '8 9et the least from drop down box
' '5 Ctility search
'! 5 ' 2egister0?pen
'& ! '' Cpdate
477
474 ;elete
476 &
478 Euery
47
'
475 Send
47!
47
47 ?ld account search
47&
44
47' :alculator
44746 444Bxit from the screen
446
113Product Code
114
44547 44!Saving account
4444 44&:urrent account
44'67 467 ixed deposit account
464 4 466 ?verdraft
468 4 46 )oan
465 54 46! 9overnment account
46 ! 46& %emporary deposit
46' 487 Suspense payment
484
132 e6ton Code133
48 !4
477
485 :ustomer information creation
48! 87
7
48 -ccount open
48& 85
7
48' -ccount close
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47 87 44 ;eposit
46 65
7
48 Dithdrawal by che<ues
4 4
57
45 Issuance of statement
4! 647
4 Issuance of che<ues
4& &&
4
4' -ccount mode operation
1$0
454
456
1$3 1.3.4 iitation
45 %his internship report is prepared under the consideration of confidentiality and
internship period was for the limited period of two months. ;ue to the limited time frame
and due to other %rainee in bank it was difficult to work in the entire field and sometime
we have to stay ideal without doing anything. %he staffs were busy in their work and
difficult to guide the intern.
1$$
45!
45
45&
45' CHAPTER 2
1'0 Introduction of the Banking Industry
1'1
1'2
1'3 2.1 9or+d Banking History
4! #ank is a commercial institution that provides financial services/ including
issuing money in various forms, receiving deposits of money, lending money and
processing transaction and the creating of credit. #anks are the financial institution
established with obectives to collect and safeguard peoples money and, then generate
profit by lending same collected fund to people who wants to invest. - bank provides an
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easy way to pay bills through the maintained account. #ank provide many services such
as accepting various deposits, safeguarding deposits, making loans, providing means of
payment, electronic banking and other services such as travelers che<ues and money
orders. 2egardless of all these things banking industry plays vital role in the financial
system of a country by mobili$ing fund from micro level savers to macro level investors
which help in building the backbone of any financial system with maximum utility. -
bank collects money from those who have it to spare or who are saving it out of their
incomes, and lends money to those who re<uire. In general, a bank is an institution with
the following features=
i+ It deals with money/ it accepts deposits and advances loans.
ii+ It deals with credit/ it has the ability to create credit.
iii+ It generates profit from the difference between the level of interest it pays for deposits
and other source funds, and level of interest received from lending F investment sectors
iv+ It is a commercial institution/ it aims at earning profit.
1'$
1'' /efinition of Bank
4! #ank is a financial intermediary accepting deposits and granting loans. In fact, a
modern bank performs variety of function that it is difficult to precise and general
definition of a bank. -ccording to Prof. @inly, 1- bank is an establishment which makes
to individuals such advance of money as may be re<uired and safely made, and to which
individuals entrust money when not re<uired by them for use3.
4!& -ccording to :.2. :rowther, 1- bank collects money from those who have it to
spare or who are saving it out of their incomes, and it lends this money to those who
re<uire it3.
4!'
1(0 2.2 E#o+ution of !anking industry in ea+
44 -ccording to the history, it is found that people of our country have been involved
in business and trade since long time ago %hrough the production of copper utensils had
been started during the th century, business relationship could not be established with
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India since India was involved in the production of copper utensil. >owever, the craft
concerned with copper, wood and metal in our country did attract the :hinese and the
%ibetan a lot, thus resulting in the establishment of business relationship with :hina and
%ibet.
46
48 In 46th century there was silver coin called G;am. )ater on in 4 th century
G%-(@-;>-2I one is that dealt with the lending money to the public. Its main
obective was to earn profit, so they used to charge high interest rate. %o control interest
rate G%BH-2-%> -;;- was established in 4'th century. It provides loans to the people
working in government offices on the basis of the security and to public on the basis of
collateral they deposit. It charges only 5 interest rate per annum. It only provides loans
but does not accept deposit.
4
45 In 4'&7 #.S. (epal could establish business with countries beyond India as well
and first modern bank (epal #ank )imited was established in 4'' #.S. @artik 87 th
according to the (epal #ank -ct 4''8. (epal #ank )imited was established with 54
ownership of (epal government and ' of e<uity participation from private sector.
)ater on in 6746 #.S. (epal 2astra #ank was established with the obectives to maintain
the internal external stability. In 4''! -.;. government established another bank named
2astriya #aniya #ank to make money transaction easy. #esides that, establishment of
(epal Industrial F ;evelopment :orporation in 4'5' -.; .and -griculture #ank in 4'!-.;. as well as other cooperative societies also started contributing to the economy and
banking tradition in (epal 9rind lays #ank limited established in 4'&! -.;. %here are
other several commercial banks and in (epal commercial banks should be registered
under :ompany -ct or :ommercial #ank -ct under section 46*a+ to *w+
4!
4
4&
1( 2.3 ea+ese Banking Industry
1)04&4 #anking is one of the most sensitive businesses all over the world. #anks play an
important role in the economy and are considered as the backbone of an economy in
every country and (epal is no exemption. #anks are custodian to the assets of the general
masses. %he banking sector plays a significant role in a contemporary world of money
and economy.
4&6 It influences and facilitates many different but integrated economic activities like
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resources mobili$ation, poverty elimination, production and distribution of public
finance.
4&8 #anks accept deposits, support the payment system and provide the largest source
of funds in the market. Safe and sound banking is crucial for the financial stability and
sustainable development. (epal has a special characteristic of bank dominated financial
sector. -s the domestic capital market is in the initial stage of development, the banking
sector largely dominates the entire financial sector.
4& %he first conventional bank in (epal was the (epal #ank )imited, established in
4'8 -.;. followed by 2astriya #aniya #ank in 4'!! -.;. %hese two banks are the
pioneers of the (epalese #anking industry. %hese banks hold the largest network and
operate even in remote areas of the country. 2astriya #aniya #ank is fully owned by the
(epal 9overnment while government is holding forty percent stakes of (epal #ank
)imited. -s the financial market was barred for private investors till the mid 4'&7s, these
two #anks were the only players in the banking industry. %he economic liberali$ation
policy -dopted in the mid 4'&7s brought about a surge in the banking industry. - large
(umber of banks were established and the number continues to grow even today. %he
subprime mortgage crisis emerged in the Cnited States during the year 677 has exposed
Immense challenges to global financial players and regulators. :onse<uently, banks and
financial institutions experienced banking panics, stock market crashes, bursting of
financial bubbles, currency crisis and sovereign defaults and thereby creating many
challenges to the supervisors and regulators around the globe. %hough studies have
revealed that the impact would not be that severe in (epal, it has necessitated bank and
supervisors to assume precautionary measures particularly on risk management system,
portfolio mix, internal control mechanism and corporate governance.
4&5
4&! 2.4 Tyes of Banks
4& - single institution cant fulfill all the services demanded by the customers. So,
different types of banks emerged in the banking industry concentrating on a special
sector. ?n the basis of their speciali$ed function bank can be classified as under.
4. :entral bank
6. :ommercial bank
8. ;evelopment bank
. Saving bank
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5. BJIK #ank *Bxport F Import #ank+
!. other banks=
4 :oA cooperative bank
4&& >ousing bank
4&' 8 Kerchant bank
10
11 2.$ ,er#ices rendered !y ost of the !anks
4. %rade finance
6. ;eposits
8. 2emittance
. :learing 0 :ollection
5. )oans and -dvances
!. -%K with any branch banking. Safe deposit Lault
&. SDI%
'. -##S
47. und %ransfer
44. 8!5 ;ays banking
46. ;ebit card
48. -uto loan
4. >ousing loan
45. Bducation loan
4!. Kahila #achat
4. Pension ;istribution
4&. 9old )oan
4'. ixed deposit loan.
67. %ravelers :heck
64. B M #anking
12 66.SKS banking.
13
14
1$
1' 2.' ist of Coercia+ Banks in ea+
4' %he list of all commercial banks in (epal is given below=
4'&
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1
,.
o
200 Coercia+ !anks
674
4
676 (epal #ank )imited
678
6
67 2astra #aniya #ank
675
8
67! (-#I) #ank )imited
67
67& (epal Investment #ank )imited
67'
5
647 Standard :hartered #ank (epal
644! 646 >imalayan #ank )imited
648
64 (epal S#I #ank )imited
645
&
64! (epal #angladesh #ank )imited
64
'
64& Bverest #ank )imited
64'
47
667 #ank of @athmandu )imited
664
44
666 (epal :redit and :ommerce #ank
)imited
668
46
66 )umbini bank )imited
665
48
66! (epal Industrial and :ommercial #ank
)imited
66
4
66& Kachhapuchhre #ank )imited
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66'
45
687 @umari #ank )imited
684
4!
686 )axmi #ank )imited
688
4
68 Siddhartha #ank )imited
685
4&
68! -griculture ;evelopment #ank )imited
68
4'
68& 9lobal #ank )imited
68'
67
67 :iti$en Investment #ank )imited
64
64
66 Prime :ommercial #ank )td.
68
66
6 #ank of -sia (epal )td.
65
68
6! Sunrise #ank )td.
6
6
6& ;evelopment :redit #ank )td.0 9rand
#ank (epal )imited
6'
65
657 @IS% #ank )td.
654
6!
656 Kega #ank
658
6
65 (K# #ank
655
6&
65! Hanata bank ltd.
65
6'
65& :entury commercial #ank )td
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65'
87
6!7 :ivil #ank )td
6!4
84
6!6 Sanima #ank )td
6!8
2'4
2'$
2''
2'(
2')
2'
2(0
2(1
2(2
2(3
2(4
2($ CHAPTER 3
2(' ITR/:CTI ; EPA BA7 I*ITE/
6
2() 3.1 ea+ Bank iited
6'
6&7 (epal #ank )imited is the first conventional bank of (epal, established in 4'8
-;. (epal #ank )imited in the beginning operated as a central bank and later was turned
into a commercial bank under the new #ank -ct. (epal #ank )imited is the pioneer
bank, started with obectives to render service to people and to contribute to the nations
development.
6&4 (epal #ank )imited holds the largest network and operates even in remote areas
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of the country. 9overnment holds forty percent stakes of (epal #ank )imited. -s the
financial market was barred for private investors till the midA4'&7s, (epal #ank )imited
along with 2astriya #aniya #ank was only players in the banking industry. %he bank has
an important role in supporting economic liberali$ation policy adopted in the midA4'&7s.
6&6
6&8 It holds the vision of remaining the leading financial institution of the country.
(epal #ank )imited holds the exclusive identity of serving most of the towns as well as
the corporate consumer.
6&
6&5 3.2 Product< ,er#ices and ;aci+ities6&!6& %hough (epal #ank )imited is first bank of (epal it has been the innovator in
introducing many new products. %o illustrate, the bank has implemented till the following
products now
6&&
6&' 4+ ree -%K, -##S, :>BECB #??@, S%-%BKB(% and SKS
6'7 6+ ;ifferent :redit acilities
6'4 8+ )etter of :redit and 9uarantee %ransaction
6'6 + 2emittance acilities from ;ifferent :ountries
6'8 5+ Internal 2emittance acilities
6' !+ )ocker acilities
6'5 + oreign :urrencies Bxchange
6'! &+ Internet #anking Service
6' '+ #ills and :learing acilities
6'& 47+ -ccidental ;eath Insurance
6''
300 3.3 *ission301 (epal #ank )imited seeks to provide an environment within which the bank can
bring uni<ue financial value and services to all customers. It will be sound institution
where depositors continue to have faith in the security of their funds and receive
reasonable returns/ borrowers and assured of appropriate credit facilities at reasonable
prices/ other serviceA seekers receive prompt and attentive service at reasonable cost/
employees are paid ade<uate compensation with professional career growth opportunities
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and stockholders receive satisfactory return for their investment.
302 =a+ues ,tateent
878 -t (epal #ank )imited, we believe that our banking should be based on=
87 o 2espect, service and safety for the customers we serve
875 o 2espect, reward and opportunity for the people with whom we work
87! o 2espect,
cooperation and support for the economic community of (epal.
30(
30)
30 3.4 =ision
310
311 “To remain the leading financial institution of the country."
312
313
314 3.$ !"ecti#es
845 (epal #ank )imited has the following obectives=
4 :ontinue to maintain leading share of banking sector with a significant presence in all
maor geographical areas in the country.
6 Provide competitive and customer oriented banking services to all customers through
competent and professional staff.
84! 8 2eclaim leadership within the national financial community
31( 3.' Caita+ structure of ea+ Bank iited.
84& %he authori$ed capital of the bank is (P2 4577 million, of which 4777 million is
the issued capital and the total paid up capital of the bank at present is 77 million. %he
promoter share constitute the maor portion of the bank share which stands up to 7 of
the total capital structure and remaining 87 will be held by the general public for which
the bank launched I.P.? on Kay 6, 677'. %he bank had the highest paid up capital from
the promoters among all the commercial banks in the country at the time of its
commencement.
84'
867 3.( et6ork #er#ie6
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864 %he table below shows the number of different branches of (#) located all over
the country.
322 Ta!+e 3.$
323 Branches of B
324 Region 6ise!ranches
32$ o of Branches
86! @athmandu 2egion 86 6'
86& #iratnagar 2egion 86' 86
887 #irgun 2egion 884 68
886 Pokhara 2egion 888 64
88 (epalgun 2egion 885 4&
88! %otal no of #ranches 88 123
338 Source: www.nepalbank.com.np
33
340 3.) Board of /irectors>
84 %he bank is under
the control of :entral #ank of (epal, (epal 2astra #ank *(2#+. (2# has appointed a five
members management committee. %his management committee performs as the board of
director of the bank.
86
88 *anageent Tea
%he bank is running under the leadership of (epal 2astra #ank *(2#+ appointed three
management team under the leadership of (2# director, Kr.Kaheshwor )al Shrestha.
8 3. rgani-ation
,tructure of B
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34$ CHAPTER 4
34' Ana+ysis of Perfored /eartents
8 ;uring the internship period, the internee had performed a range o f
activities in various departments which helped to widen their knowledge about banking
activities and practices. Internee performed various activities at different departments=
customer service, remittance, bills, front desk, pension, credit, and locker department.
%he activities performed at each of these departments are explained below=
34)
34 4.1 Custoer ,er#ice /eartent>
857 :ustomer service department of any bank is the most important department
where customers are taken due cares. >ere I worked for 8 weeks. %he :ustomer Service
department is responsible for handling, order processing, product and service <uestions,
bank information, system transfers, and other general in<uiries. %he accounts that I have
opened are mentioned in the -nnex.
854 2esponsibilities at :ustomer Service ;epartment=
856 Providing the necessary voucher as their re<uired.
858 illing the pass book if they re<uest us.
85 Bn<uiring their available balance.
855 :ustomer reception and attending to their needs.
85! Kanaging the various forms and voucher such as different new account
opening forms, etc.
85 Bntering the personal information.
85& ;isseminating information related to various banking products and services
that are available to satisfy needs of customers.
85' >elping the customers to open the new account and the forms are filled up
precisely as per the needs
8!7 Scanning the signature and photograph of the customers *stamps as well in
case of the account of the companies+.
8!4 Karinating the record to total number of che<ue re<uisition issued by the
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customers and preparing the che<uebook.
8!6 Providing the bank statement to the customers to see their transaction being
taken place.
8!8 Providing important message to the customer, maintain good
communication to the customers.
8!
8!5
8!!
3'( Custoer Counse+ing
8!& >elp desk ;epartment is very crucial for the success of bank. :ustomer
counselling is the most important function of this department. %he efficiency of the
department or an organi$ation is the outcome of the <uality of the customer counselling
that is provides. It is concerned with counseling the new as well as the existing clients
regarding the products services provided by the bank.
8!'
3(0 Account ening
84 It is the most fre<uent activity done in this department. %o deposit the
money the customer must open the account in the bank which on one hand gives the
benefits to their deposited amount as *interest+ on other hand the money is secure in the
bank than at home. :ustomers can open their account as per their wish C( various types
of accounts, which are mentioned below=
86 :urrentA-ccount
88 ixedA -ccount
8 SavingA-ccount
85
8! e!uirement to open new account =
8 :ustomers are re<uired to fulfill some basic re<uirement before they open
their account. %hose re<uirements are mentioned below=
378 For Personal Account:
8' Personal Identification *:iti$enship :ertificate and 6 copies of
photography0 8 if if the person is illiterate+
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8&7 (ominee ;eclaration *If any +.
381 For partnership Account
8&6 )etter of Partnership duly signed by all partners
8&8 :opy of the Partnership duly signed by all partners
8& :opy of the Partnership -greement
8&5 :ertified copy of Partnership 2egistration
8&! -ccount of corporate bodies, copy of=
8& Kemorandum and -rticles of -ssociation of the :ompany
8&& 2esolution of #oard of directors to open and operate an account
8&' )ist of directors duly signed by respective directors with home address and
phone numbers.
8'7 :ertificate of commerce of commencement of business
8'4 -ccounts of clubs, societies and associates *all ;ocuments to be duly
certified by the charity+
8'6 )ist of ?ffice #earers
8'8 :opy of 2esolution to pen and operate the account
8' :opy of byAlaws
8'5 (ame and signature of persons authori$ed to operate the account
8'! :opy of the registration certificate.
8'
8'& For Minors=
8'' 9uardianships to be verified with related documents=
77 (ominee form=
74 Photography of the nominee
76 Signature of the nominee
78
404 For Clubs/Societies and Association:
75 :opy of 2egistration :ertificate
7! :opy of #yAlaws
7 :opy of 2esolution to ?pen and operate the account
7& )ist of members
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7'
410 For Corporate Bod:
44:ertificate of Incorporation
46 Kemorandum and -rticle of -ssociation of teh :ompany
48 2esolution of #oard of ;irectors to open the account
4 Sample of :ompany Seal
45 (ame of the ;irectors of the #oard
41! For Partnership Account:
4 :ertificate of Partnership 2egistration
4& :opy of Partnership ;eed, if any
4'
4"0 For Proprietorship Account:
64 2egistration :ertificate
66 Identification of Proprietors
68
424 Procedure of Account ening in B>
65 ill the account opening form along with the signature card.
6! :heck the application form being held by the customer and see whether all
the re<uired information is being properly filled or not.
6 Lerify photocopies of documents with original one and attest it with the
form.
6& %he new account opened is being entered in the account opening register
and account number is written in the form and voucher.
6' %he hard copy information is being converted into the soft copy by entering
all the information in the banking software.
87 Scan signature and photograph of the account holder to make signature
accessible.
84 >igherAlevel staffs approve the account opened.
86 :ustomer are then provided with the cash0che<ue deposit voucher for
depositing cash in their newly opened account to maintain the minimum balance set by
the bank to operate the account.
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88 -fter all the necessary entries are made, check list as per the type of
account opened is provided to customer by entering in the che<ue dispatch book.
8 In case of illiterate customers blue color book is provided which is also
known as pass book.
85
8! In addition to the documents as per stated above as per (2# rule any one
of the following document is also needed to proof the address of the customer=
8 Dater0electricity0%elephone bill
8& Blection identity card.
8' )and ownership paper.
7 2ent agreement, others
4
442 Account c+osing
8 :ustomers also need to close their account because of different reasons.
Dhile closing the account, customers need to fill up the account closing form. -fter
filling the form the last balance that is to refunded is calculated with deducting the charge
the bank will draw charge for closing the account. -fter that the account should be closed
and refund the remaining balance to the customer. %he presence of the account holder is a
must while closing the account, the che<ue book and -%K if presence, must be returned
to the bank.
Procedure for closing account in (#)
5 %he process of account closing start with the viewing of the of the balance
available in his0her account.
! %he account holder must present in the bank. Dith all the statement
provided by the bank.
%hen the account holder must fill the application form of account closing.
& Dith the deduction of charge for closing of account the remaining amount
is paid to the customer.
' %he account holder will issue the che<ue according to the amount left.
57 %he application form and the document which the customer had, is
submitted to the authori$ed staff who has the authority to close the account.
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54 %he che<ue0pass book is tear or damage so that is will not used again.
56
4$3 Che?ue !ook issuance
5 Procedure for issuance of che<ue book in (#)
55 %here is provision of providing che<ue book for the customer who has ust
opened account in (#).
5! or the old account, che<ue book are issued against che<ue re<uisition
form.
5 9enerally the number of leaf used to be ten but provided as the demand of
the customer.
5& %he account holder should present while receiving the che<ue book.
5' or %he older customer the re<uisition form have to be filled and submitted
to the authori$ed person. %he authori$ed person will approve it writing Gyes or Gok .then
the che<ue is printed.
!7 In case the account holder is not present, the agent who has come to receive
the che<ue book should provide following information=
4'1 ae of the accountho+der
!6 If he0she has the account in the same bank then his account number if not
the photocopy of identity card.
!8 ?nce the che<ue book becomes ready for delivery, it should be entered in
the che<ue book issue register the entire particular like che<ue number, account holder
name, number, date, etc related to that che<ue book, signature to che<ue book recipient to
be obtained in the register as a proof of delivery of che<ue book.
!
!5
!!
!
4') Record 7eeing
!' %he record keeping is the day to day task of :S;. %he record should be
kept for all the transaction such as che<ue re<uisition, che<ue issued record, account
opening record, account closing record, etc.
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7
4
4(2 4.2 Bi++s@C+earance /eartent
8 In this department customers bring checks of different bank and those checks are
processed in order to deposit the amount to customers account in different other
branches or the same branch. %he clearing department is responsible for the clearing of
all checks that the bank receives daily and the different types of clearing checks that
come in the bank are=
• Inward :learing
• ?utward :learing
• ?utward #ills for :ollection
A. In6ard C+earing
5 Inward clearing takes place when a @#? account holder draws a check in favor
of a (onA (#) account holder. %he process for inward clearing is as follows=
4 :hecks of (#) are received by the operations department electronically sent by
scanning the checks by other banks through B::*Blectronic :heck :learance+
6 %he bank officer verifies all particulars from the instruments and the system for sufficient balance etc. and approves the check. If any fault is found, then the officer
will mark the checks as a return, stating the reasons with them.
8 If no fault is found, then the officer will post these checks in the system by debiting
the customer account.
%he particular of the returned checks are entered in the G?0D return of inward
clearing register and returned.
4('
B. ut6ard C+earing
:hecks drawn by (onA(#) customers in favor of (#) customer and deposited at
same #ranch are known as outward clearing checks. %he process for outward clearing is
as follows=
4 :he<ues are received by the bills department of (#).
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6 (#) stamps, endorsement stamps and B:: *Blectronic :heck :learance+ stamps are affixed
along with endorsees signature.
8 :hecks are then sent to related banks by scanning and editing the information as per B::
rules.
or those institutions which doesnt have the B:: model of check clearing, traditional
manual way of check clearance is performed as =
&
• :hecks received by bills department are sent to (epal 2astra #ank for clearance and
checks are presented to related bank.
• :ustomer in favor of whom the check is drawn is credited after approval from the related
bank.
• If any check returns the next days as a returned, the posted entries are reversed and the
check is returned to the customer who presented it and is recorded in the check return
register.
4(
C. ut6ard Bi++s for Co++ections
&7 %here are some checks that are drawn by a (on (#) account that is outside the
city area in favor of (#) account holders and thus are treated as ?#:s. %he process for
clearing of the ?#:s is as follows=
• :he<ues received by (#).
• %he officer affixes the ?#: stamp on the checks and writes its individual number from the
?#: register.
• Bntries of all ?#: checks are written in an ?#: register.
• -n ?#: letter is printed, which shows the check numbers, the branch drawn on and amount.
• ?riginal checks are attached to these letter and sent to the main (#) branch in that area by
courier
• Dhen that area branch clears the amount from the (onA(#) branch, it sends an Inter #ranch
:redit -dvice *I#:-+ to (#) and the officer at the branch credits the customer account with
that amount.
&4
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&6
4)3 4.3 ocker /eartent
& %he )ocker ;epartment or Safe ;eposit Lault ensures the safety and security of
valuables of customers. %here are &4! applicants using locker services at present/
referring to data of Kay & 6745. %here are ' types of locker depending on the si$e. -n
annual charge has to be paid in advance to use the locker service. %he locker charge
ranges from 2s. 6,777 to 2s. !,77 per annum. %he locker demand of (#) has rose due
to current earth<uake. ;uring the internees placement in )ocker ;epartment, the
following activities were performed=
&5
. #erifying pplicants
&! In locker department, the intern had to check on the customers entry and exit, to check
whether the responsible locker owner has come to take their belongings or not. Koreover we had
to check on their code to make sure of the liable customer. %he applicants needed to fill up a
form with signature specimen which was tallied with their application document of information.
-fter signature verification they need to sign these application documents with current date and
time.
$. %ocker &harges& %here were two ways to pay for locker services. irst is to pay by cash depending on the
locker si$e and second is to deduct amount from customers saving account. %he (#) staffs were
responsible for listing customers who paid with cash and who did not. %he cash payments were
recorded directly into ledger entries with reference as their payment receipt. %he charge
deduction from saving account re<uired checking the sufficiency of their balance.
'88 (rocedure of deducting locker charge from sa)ing account
&' %he intern was given responsibility to deduct the locker charge from their saving
account. or that the intern had to open (BD%?( with code 657 and check for balance.
%hose accounts which had enough balance were copied in a voucher heading with
account number, name, locker number, type of locker and date. %wo different dates *date
of renewal and payment expire date+ were noted down.
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'7 ?nce again the intern had to open (BD%?( with code 6767 where they had to
enter account number, locker charge in debit section and total amount with code
5747477 in credit section and then send button was clicked and txt number was noted
down.
&. *aking %edger +ntries
'4 %he ledger entries after cash payment and amount deduction were posted into a
ledger book. %he entry re<uires writing locker number, locker holder name, type of locker
based on si$e, charged amount, date of renewal, payment date and payment expiry date.
%he amounts deducted from saving account are first listed into a statement before
making ledger entries.
'6
,. *aking ,ata entries
'8 %he information about the lockers were entered into excel files for easy access
which included the information about the locker holders name, address*both permanent
and current+, contact number, nominee, authori$ed person, application number, locker
number, key number, code, registration date, last charge paid date, and expiry date.
44
4$
4' 4.4 Credit /eartent
' %his department looks over the various kinds of credits or loans taken from the banks. It
ensures that thorough investigation is undertaken of the client who wishes to take credit from the
bank. %he bank provides consumer loan such as home, auto, term loan, and overdraft loan. It also
provides hypothecation and consortium loan. ;uring my time in this department, I maintained
the files according to their respective topics and got to learn about different types of loan
provided by (#).
'&
'' 4.$ Reittance /eartent
$00 2emittance means a sum of money sent in payment for something. %his
department deals with either the transfer of money from one bank to other bank or from
one branch to another branch for their customers. 2emittance is important tool and (epal
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#ank )imited holds a key advantage due to its number of branches. 2emittances are
received or send within the country or from foreign countries. (epal #ank has strategic
alliances with foreign companies like Bastern Bxchange Bst. ;oha, Eatar, -rabian
Bxchange :o. D.).). etc.
574 (#) offers the following forms of remittances=
576 -. DB# remittance
578 #. ;emand ;raft remittance
57
$0$ A. 9e! Reittance
57! In the web there is generally inward and outward department. In inward
department once the payment comes from the other branch then it is checked and if the
stated person in the web is present there then he is asked to fill up a form and show
his0her citi$enship card. -nd a photocopy of it is kept and the record is made in the
computer then the amount is transferred to the respective persons account and is paid
cash if the customer does not possess any account in (#).
57 In outward department the customer fills up the form and deposits the money at
the counter and the money is send to the receiver through web by feeding up the
information with the help of form. or the authentication purpose, secret key is generated
on the system then the depositor is given & digit secret key which he needs to inform the
receiver and if the receiver has his account then he can take his citi$enship card and get
the money transferred to his0her account.
$0) B. /eand /raft Reittance
$0 -n unconventional order in writingAsigned by a person, usually the exporter, and
addressed to the importerAordering the importer or the importerNs agent to pay, on demand
*sight draft+ or at a fixed future date *time draft+ the amount specified on the face of the
draft.
$10 ut6ard /rafts
544Dhen a person or a company wants to make a draft on the exporter company then at first
company needs to present Performa invoice to the bank and on the basis of the invoice
the bank prepares the draft on behalf of the customer to the third party.
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$12
$13 In6ard /rafts
54 (epal #ank limited has system of honoring drafts drawn on us by many banks
denominated in maor currencies such as CS; and Buro.
545
$1'
$1( 4.' ;ront /esk
54& It was previously a part of customer service department. It is now given a separate
space in @athmandu #anking ?ffice of (epal #ank )imited. It is a place where customer
in<uiries are responded. ;uring the internees placement in ront ;esk, the following
activities were performed.
$1
A. ,tateent Printing
567 %he intern was given the responsibility to print statements of customer since the
very first day. %he front desk computer uses (ewton Software System to print #alance
Statements. %he (ewton System operates with teller id, branch code and password. %he
employee of (epal #ank )imited is responsible for starting the system. Printing
Statement is supported by (ewton code 457. ?nce the code number is entered aframework is obtained. %he statement printing re<uires feeding in account number of
respective customers and the transaction date. %he respective customers must specify the
transaction date. ?nce customer account number and transaction dates are entered the
information is forwarded to I% department. %hey verify the account number and send
confirmation message if the account number is correct. %hus, printing is done by hitting
the P2I(% button. %he intern used to print 477A677 statements per day for six days in a
row. %he customers using this service are registered under @athmandu banking ?ffice of
(epal #ank )imited.
564
B. ueries Hand+ed
$22 %his was also an important task in the front desk. %he basic <ueries of customer
were balance in<uiry and account number verification. %he balance in<uiry of customers
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allows them to know their current balance in their accounts. %here are two ways to handle
balance in<uiry/ the (ewton system and -##S *-ny #ranch #anking System+0 Pumori
System. %he (ewton system responds to customers registered under @#? and -##S
system supports customers registered under other branches. %he code for balance in<uiry
under (ewton system is 657. %he code input gives a framework where entering
customers account number shows balance in their respective account.
568 Pumori system is a webAbrowser dependent system/ instead of code you select
withdrawal option from the menu bar, enter account number and press search. %hus,
balance amount is obtained. %he other <uery was verifying account number. %his service
is only available to @#? customers. %he intern used the same framework form code 657
for this task. %he intern was supervised to search account number using customer name.
Dhen account number appears tally signature and photo of the customer asking for
account number verification.
56 Some other <ueries that they responded to were about (#)s swift code, interest
rate on deposits, interest on loan, direction to other department, banking hours, evening
counters and -%K outlets. %hey were under the supervision of (#) staff and she helped
them in handling <ueries and responding to customers.
565
$2' 4.( Pension /eartent56 - pension is a fixed sum to be paid regularly to a person, typically following
retirement from service. %here are many different types of pensions, including defined
benefit plans, defined contribution plans, as well as several others.
56& ;ifferent product codes are there like 4747 for civil servants, 4767 for teachers,
4787 for defense and 477 for (#) employees. Bach people have their uni<ue P-%%-
(? which is entered as soon as it is entered, data relating to employee like their name,
post, pension amount, tax amount etc. is shown. %he voucher is printed and the bill along
with the pattas is signed by the department head. %hen the retired people take that
voucher to the cash department to get the money
56'
A. Rene6ed of Pension PATTA
587 or the renewal of pension P-%%-, a form has to be filled which contained ;ate,
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P-%%- no, (ame of P-%%- holder, along with his0her pension account number at the top
of the form. %he form was divided into two sections, at the left side of the form they had
to fill the name of the incharge of the pension department, his post, his staff number, date,
bank code along with pension stamp. -t the right side they had to fill name of P-%%-
holder, their address, finger prints and signature. )astly they had to present the form to
the inAcharge for their verification.
$31
B. He+ed to ;i++ Che?ues
586 If the pension P-%%- were renewed on time then the monthly pension amount
goes directly to their pension account. %hose parties who had pension account brought
che<ue book along with them and withdrew cash from che<ue. %he old people who were
unable to fill the che<ue for them the intern personally wrote their che<ues with the
amount they desire to withdraw. -fter that they took their signature on the che<ue and
presented to the staff for verification.
$33 To oen a Pension Account
• ?pen your (ewton -ccount
• Kake display !4477 screen to open new pension saving account
A !4477 for opening account
• Input the following details=
A %ransaction type M individual
A :ustomer I; type M :iti$enship number
A :haracter :ode M 5664O IndividualA2esident
A I; (umber M Drite *type+ the pension patta number of the pension holders.
• -fter pension patta number type*input+ the product code of the pension patta.
• -fter completing all above procedure click the 1send option of your screen which is shown
at below into the right corner.
• ?2, press G' which automatically commands send option.
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• -fter this commands your display will get new screen to fill up customers details.
• (ecessary to fill the customers details
A :ustomers full name
A Permanent address along with contact number * preferred mobile number+
A Hob codeA 4&''Aothers
A Introducers (ame4 and (ame6 *as per pension patta+
A 9ender
A (ational codeA country*(epal i.e. (p+
•
-fter finishing all these information press the send option or ' key.
58 (ow your screen will display one notice message board. :lick at 1?@3 in that
message board or Press 1B(%B23 key.
585
58!
$3( CHAPTER $
$3) Conc+usion
$3
57 %he economy of the country is booming and with the investment favorable
policies and their smooth implementation, the role of banks in todays economy have
become an important one. %he banking industry is also reaping the fruits of this economic
boom by growing rapidly over the past few years. %here are a number of banks opening
in the economy with foreign investments coming into the banking sector.
54 (epal bank )imited culture is built on a set of core values= client focus,teamwork, meritocracy, ethic and integrity, pioneering. %he company is committed to its
clients best interests as well as preserving a good relationship by defining realistic
obectives.
56 Since the establishment of (epal bank )imited, it has aimed to become the
leading bank of (epal by providing outstanding services. %he services that (epal bank
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)imited provides have a great market penetration not only because of their features but
also the profit and markup rates that they charge. -lso the products that (epal bank
)imited provides cater to sector economy.
58 urthermore, as the bank is growing, new and more energetic employees are
entering which is sure to invigorate the performance of the bank.
5 )astly, to become the leading bank of (epal, (epal bank )imited has to
benchmark its services to its maor competitors in the industry or the market leader in the
industry and provide a continuous mean of improvement in its existing products and
services, while introducing new ones to the industry.
$4$
5! -s per the rules and regulation of (epal #ank )td, De the intern have to persuade
atleast 47 new customers to open an account in the #ank. So, I have completed this task.%he following are those new customers which I have opened. So, the details of those new
customers are as follows=
5
5&
5'
557
$$1
,.
$$2 ae of Account Ho+der $$3 Account
u!er
55
4
555 #ipin 2ai 55! 6A47A
5'6!85
55
6
55& Kenuka 9urung 55' 6A47A
5'6!8
5!7
8
5!4 Situ Shrestha 5!6 6A47A
5'6!54
5!8
5! Sureshwor 2a %andukar 5!5 6A47A
5'6!!'
5!!5
5! 2am @amal 2aut 5!& 6A47A5'6!
5!'
!
57 -run Pd0Kathura
)amichane
54 6A47A
5'6!&5
56
58 Hitendra @umar Sha 5 6A47A
5'6!&6
55 5! )ahana Kahi 5 6A47A
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& 5'67&
5&
'
5' -lisha @hadka 5&7 6A47A
5'6!4'
5&4
47
5&6 @amala
;ahal
5&8 6A47A
5'6!6$)4
$)$
$)'
$)(
$))
$)
$0
$1
$2 Bi!+iograhy
$3
$4
4 -nnual report of (epal #ank )imited
6 http=00www.nbl.com.np
8 http=00www.google.com
http=00www.wikipedia.com
5'5