Post on 01-Nov-2014
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NetiquetteJurgis Kirsakmens
twitter @jkilinkedin.com/in/jkirsakmens
Almost
Everybody quides us on etiquette
Almost
Nobody guides us on
netiquette
Sender Recipient
Feedback
Message
Noise
What is communication?
7%
38%
55%
Nonverbal Voice Words
E-mail, Chat, Website, ...
How do we communicate?
Net vs Real communicationSocial roles are not/less important
You can manipulate time
You have no control about what you just said
Illusion of privacy
Lack of context
Fragmented vs continious
Lack of feedback
Netiquette basics:
1. Remember the humanWould you say it to the person's face?
Netiquette basics:
2. Know where you areNetiquette may vary in different places (groups,
organizations, communities)
Netiquette basics:
3. Respect other’s timeMake their life easier (don’t send/reply/forward without
a good reason]
Netiquette basics:
4. Make yourself look good online
• You are what (and how) you write, post, share
Where to apply netiquette?
& everywhere else...
Communications affects productivitywe lose 10-20 minutes of effective work on every interruption
Limit interruptions while in work modebecome manager of your own time
Think which is most suitable channel E-mail is not the only tool
Don’t start your workday with e-mailStart with small achievement or work done
Netiquette and productivity
Understand it (guidelines, instructions, rules)Use business communications for business onlyRead slowly, reply deliberately, forward lazy Read e-mail twice a day unless you are in customer support don’t keep email/chat opened all time
Answer e-mail in 1-2 daysif you need more time, notice
Business netiquette
More information
http://www.faqs.org/rfcs/rfc1855.htmlInternet standard (RFC)http://www.netmanners.comNetm@nnershttp://google.com/search for “netiquette”