Post on 30-Nov-2014
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Corporate OverviewCorporate Overview
NDI At-a-GlanceNDI At-a-Glance
• Privately-held, profitable
• Founded in 1994
• Headquartered in Oldsmar, FL (Tampa Bay area)
• Delivers customized networking solutions to support multi-vendor data, converged voice and wireless networks
• National and international presence
– 135 technicians, engineers, and project managers on staff
– Thousands of additional field staff available through contracted NDI Authorized Service Provider partners
Network Dynamics, Inc. (NDI) specializes in
delivering comprehensive network solutions
throughout North America and in most major markets
worldwide.
Comprehensive Service SolutionsComprehensive Service Solutions
• Implementation Services
• Network Support Services• Logistics Services• Custom Maintenance Services• Partner-branded Maintenance
Offerings• Managed Services
Data | Voice | Wireless | Data | Voice | Wireless | SecuritySecurityData | Voice | Wireless | Data | Voice | Wireless | SecuritySecurity
Services for a Total Lifecycle SolutionServices for a Total Lifecycle Solution
ProductsProducts Supported
• 3Com• Cisco Systems• Enterasys• Fluke Networks• Nortel Networks• Avaya
• APC• Adtran• Extreme Networks• Siemens• BelAir Networks• And, more...
Extensive experience on a wide-range of multi-vendor equipment from Extensive experience on a wide-range of multi-vendor equipment from leading data, voice, IPT, security, and wireless equipment manufacturersleading data, voice, IPT, security, and wireless equipment manufacturers
Legacy/EOL Equipment Support for Cisco, Nortel, Siemens, Legacy/EOL Equipment Support for Cisco, Nortel, Siemens, Racal-Milgo, Timeplex, Paradyne and more…Racal-Milgo, Timeplex, Paradyne and more…
Customers ServedCustomers ServedSuccess in PartnershipsSuccess in Partnerships
NDI has a proven track record in delivering mission-critical services to NDI has a proven track record in delivering mission-critical services to Fortune 500 companies worldwideFortune 500 companies worldwide
Single Point of Contact and AccountabilitySingle Point of Contact and Accountability
World-Class OperationsWorld-Class Operations
People, Processes & Systems
• Managed Service Center (Oldsmar, FL)
– 24x7 Technical Support
– Network Operations Center
• Hundreds of Remote Logistics Centers
• Thousands of onsite field engineering resources
CapabilitiesCapabilities
7x24 Availability7x24 Availability
Remedial MaintenanceRemedial Maintenance
Real Time Network Real Time Network MonitoringMonitoring
Performance Mgmt & Performance Mgmt & Capacity PlanningCapacity Planning
Partner CoordinationPartner Coordination
Project ManagementProject Management
ImplementationsImplementations
Spares & LogisticsSpares & Logistics
Problem Problem ResolutionResolution
Problem Problem DeterminationDetermination
Technical SupportTechnical Support
Single Single Point of Point of ContactContactSupportSupport
NDI Services PortfolioNDI Services Portfolio
Worldwide CoverageWorldwide Coverage
Logistics ServicesLogistics Services
• Field Spares Management & Logistics– Inventory depots worldwide
– 7 x 24 Four hour response Nationwide*
– All major & minor airport geographies covered
• Installations, Deployment & Project Management
• 7 x 24 call handling
• 7 x 24 Technical Support
• Field technicians & remedial maintenance
*Less than 5% of Zip Codes not covered.
Vendor Vendor TAC SupportTAC Support
NDINDIManagedManagedServiceServiceCenterCenter
Using the TechnologyUsing the TechnologyShared Support & Escalation ModelShared Support & Escalation Model
CustomersCustomersPSTN
InboundSupport
Requests
Secure Web AccessTo Tickets/ Call History
Virtual IP Telephony EnablesDistributed Resources
Partner Support Partner Support
NDI RemoteNDI RemoteTechniciansTechniciansNDI RemoteNDI Remote
TechniciansTechniciansNDI RemoteNDI RemoteTechniciansTechniciansNDI RemoteNDI Remote
TechniciansTechniciansNDI RemoteNDI RemoteTechniciansTechnicians
Escalation and/or
Overflow
VPN
InternetPortal
Field ServiceField Service
Logistics &Logistics &PartsParts
CustomersCustomers
Remote Logistics Centers• Depot Repair• Replacement Parts On Site • Within 4 hours
Managed Services Center• Network Monitoring & Management• 7X24 Remote Diagnostic Support• On-Line Problem Resolution• Tier 2/3 Field Technician Support
Service DeliveryService DeliveryService DeliveryService Delivery
Support ModelSupport Model
Efficient use of personnel & spares pool
On-Site Field Engineer Support• Multiple Technical Pools & Specialties• Numerous Service Delivery Partners• Nationwide Support
Collaborating with NDI = SuccessCollaborating with NDI = Success
• Financially stable – Consistently profitable and debt free
• Experienced– Seasoned management– Broad industry expertise
• Strong service portfolio– NDI’s services augment and extend your
capabilities to differentiate your business• Service delivery investment
– Unique variable cost model– Advanced technology and systems– Tactical processes and stringent SLAs– Ubiquitous coverage (nationwide & most
international markets)• Partnering culture
– Proven track record of delivering services through partners
Thank YouThank YouSee us at www.ndiwebsite.com