noshicommunity driven finding + knowing service

by Matthew Muñoz (first year graduate student)

May 5, 2007Studio project in New Information Environments taught by Santiago Piedrafita

x

01/31/2007_5:42:45 AM

01/31/2007_5:36:34 AM

01/31/2007_5:27:23 AM

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new information environments could facilitate learning and productivity during my “down times,” I’d have more time to find out what I don’t know. This diagram shows the times during

an average day in which I am most productive.

EXCERPTS FROM hTTP://www.aSkTOg.COM/COluMnS/070IPhOnEFIRSTlOOk.hTMl

http://www.jjg.net/ia

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²

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can I find what I need here*?can I find what I need here*?

i don’t know what I don’t know

dEFInITIOnS CREaTEd by ThE FIRM lIvE|wORk and dOCuMEnTEd In “dESIgnIng InTERaCTIOnS” by bIll MOggRIdgE

If

core issue

01/31/2007_5:42:45 AM

01/31/2007_5:36:34 AM

01/31/2007_5:27:23 AM

01/31/2007_5:33:07 AM

01/31/2007_5:31:50 AM

new information environments could facilitate learning and productivity during my “down times,” I’d have more time to find out what I don’t know. This diagram shows the times during

an average day in which I am most productive.

EXCERPTS FROM hTTP://www.aSkTOg.COM/COluMnS/070IPhOnEFIRSTlOOk.hTMl

http://www.jjg.net/ia

²

²

²

²

can I find what I need here*?can I find what I need here*?

i don’t know what I don’t know

dEFInITIOnS CREaTEd by ThE FIRM lIvE|wORk and dOCuMEnTEd In “dESIgnIng InTERaCTIOnS” by bIll MOggRIdgE

If

guiding principle

how can i find what i don’t know, using a new information environment?

research question

a context at the intersection of three areas:

service design

finding

mobility

what’s a new information environment?

service design creates an intangible experience out of multiple touchpoints over time

every touchpoint represents a design opportunity

why service design?

01/31/2007_5:42:45 AM

01/31/2007_5:36:34 AM

01/31/2007_5:27:23 AM

01/31/2007_5:33:07 AM

01/31/2007_5:31:50 AM

new information environments could facilitate learning and productivity during my “down times,” I’d have more time to find out what I don’t know. This diagram shows the times during

an average day in which I am most productive.

EXCERPTS FROM hTTP://www.aSkTOg.COM/COluMnS/070IPhOnEFIRSTlOOk.hTMl

http://www.jjg.net/ia

²

²

²

²

can I find what I need here*?can I find what I need here*?

i don’t know what I don’t know

dEFInITIOnS CREaTEd by ThE FIRM lIvE|wORk and dOCuMEnTEd In “dESIgnIng InTERaCTIOnS” by bIll MOggRIdgE

If

finding consists of:

searching — looking for a specific place

browsing — looking for multiple places in proximity to user

community-based databases provide information (flickr, myspace, citysearch)

maps enable users to find information

why research finding?

01/31/2007_5:42:45 AM

01/31/2007_5:36:34 AM

01/31/2007_5:27:23 AM

01/31/2007_5:33:07 AM

01/31/2007_5:31:50 AM

new information environments could facilitate learning and productivity during my “down times,” I’d have more time to find out what I don’t know. This diagram shows the times during

an average day in which I am most productive.

EXCERPTS FROM hTTP://www.aSkTOg.COM/COluMnS/070IPhOnEFIRSTlOOk.hTMl

http://www.jjg.net/ia

²

²

²

²

can I find what I need here*?can I find what I need here*?

i don’t know what I don’t know

dEFInITIOnS CREaTEd by ThE FIRM lIvE|wORk and dOCuMEnTEd In “dESIgnIng InTERaCTIOnS” by bIll MOggRIdgE

If

mobility embodied by the Apple iPhone.

advanced mobile computer

large screen real estate

touchscreen interface

2.0 megapixel camera

next generation models may include GPS

why research mobility?

01/31/2007_5:42:45 AM

01/31/2007_5:36:34 AM

01/31/2007_5:27:23 AM

01/31/2007_5:33:07 AM

01/31/2007_5:31:50 AM

new information environments could facilitate learning and productivity during my “down times,” I’d have more time to find out what I don’t know. This diagram shows the times during

an average day in which I am most productive.

EXCERPTS FROM hTTP://www.aSkTOg.COM/COluMnS/070IPhOnEFIRSTlOOk.hTMl

http://www.jjg.net/ia

²

²

²

²

can I find what I need here*?can I find what I need here*?

i don’t know what I don’t know

dEFInITIOnS CREaTEd by ThE FIRM lIvE|wORk and dOCuMEnTEd In “dESIgnIng InTERaCTIOnS” by bIll MOggRIdgE

If

technologically savvy individuals who seek new knowledge, experiences and efficiency

anytime in the day or night, but especially during “down times” while in between spaces

essentially, people such as myself

i’m a curious, 26 year-old graphic designer living in raleigh, north carolina

who is the target audience?

01/31/2007_5:42:45 AM

01/31/2007_5:36:34 AM

01/31/2007_5:27:23 AM

01/31/2007_5:33:07 AM

01/31/2007_5:31:50 AM

new information environments could facilitate learning and productivity during my “down times,” I’d have more time to find out what I don’t know. This diagram shows the times during

an average day in which I am most productive.

EXCERPTS FROM hTTP://www.aSkTOg.COM/COluMnS/070IPhOnEFIRSTlOOk.hTMl

http://www.jjg.net/ia

²

²

²

²

can I find what I need here*?can I find what I need here*?

i don’t know what I don’t know

dEFInITIOnS CREaTEd by ThE FIRM lIvE|wORk and dOCuMEnTEd In “dESIgnIng InTERaCTIOnS” by bIll MOggRIdgE

If

01/31/2007_5:42:45 AM

01/31/2007_5:36:34 AM

01/31/2007_5:27:23 AM

01/31/2007_5:33:07 AM

01/31/2007_5:31:50 AM

new information environments could facilitate learning and productivity during my “down times,” I’d have more time to find out what I don’t know. This diagram shows the times during

an average day in which I am most productive.

EXCERPTS FROM hTTP://www.aSkTOg.COM/COluMnS/070IPhOnEFIRSTlOOk.hTMl

http://www.jjg.net/ia

²

²

²

²

can I find what I need here*?can I find what I need here*?

i don’t know what I don’t know

dEFInITIOnS CREaTEd by ThE FIRM lIvE|wORk and dOCuMEnTEd In “dESIgnIng InTERaCTIOnS” by bIll MOggRIdgE

Ifbase concept

design a finding service that enables a mobile user to leverage community driven knowledge to create new information and experiences

based on databases of keyword and geotagged locations

a good friend eager to suggest places i’d like

research conclusion / core system behavior

service ecology

service ecology

embodies community driven knowledge through personal maps of suggested destinations and journeys

based on user preferences

core behavior of mapping app

9:30

Valentilooney

you like 93% of my suggestions

app elements

The Little Island Factory

you like 85% of my suggestions

Buffalo Bill

you like 15% of my suggestions

:56

www

1:24

rating preferences dictate which places show images

rating preferences dictate which places alert the user

when in proximity to user but not on screen, places anchor to edges

app touchscreen interface overview

multiple views

satellite (current)

map

hybrid

multiple views

satellite (current)

map

hybrid

my position

highly rated location

moderately rated location

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Ifbase concept

exploring down times

scenario / morning

walk to class

:56

www

1:24satellite view my position

highly rated location

moderately rated location

the lay of the land

:56

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==

:15close

3

3

www

1:36

app notifies me of proximity to usps type place

taken from address book nicknames

friend’s suggestions rating

keyword tagging + rating system

1:47

new idea! use vernacular type + landMarKs for aiga raleigh poster design > create to do

publish entry online

keywords

access to do list

previous to do

walk to field house

in studio

scenario / early afternoon

base conceptwalk away from field house to grab lunch

www

:18

walk in direction of restaurants

many restaurants

1:02

4

www

1:29

on way to lunch, find flag info gfx place

other friends linked to this place

1:02

4

www

1:35

single tap place icon for directions

suggested route

multiple routes

place icon

1:02

4

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close 1:02

4

3

2

1:35

www

double tap place icon for overview

media index

2

2

1 of 2

2 of 2

2 of 2

no preview available

exact

address

close 3

media index

tap for image detail

1 of 2

close 3

image detail

1:02

4

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close 1:02

4

3

2

1:35

www

comments posted

double tap place icon for overview

IM

==== ====

=====

3 COMMENT

1 of 3

===== ====

==== ====

2 of 3

close

4

3

read comments

original post

close

4

3

2 of 3

===== ===

=====

3 of 3 INVITE TO GROUP

==== ==

===== =====

4 of 4

4 COMMENT close

4

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create comment

my comment

comment

1 of 3

===== ====

==== ====

2 of 3

===== ===

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3 of 3 INVITE TO GROUP

==== ==

COMMENT

===== =====

4 of 4

4 COMMENT close

4

4

look at valentilooney’s related places for ncsu campus

view related places

1:02

4

www

5:36

friend selection

look at valentilooney’s related places for ncsu campus

keyword selection

10:30

9:30

1:10

1:02

4

www

6:36

look at all related places for ncsu campus

select All

www

6:36

single tap place icon for directions to café carolina

www

6:36switch to map view

switch view + zoom out

zoom out

in studio

scenario / late afternoon

still in studio

3:22

9:30

5:10

2:30

www

:00

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=== =====

close 20:32

3

1

:00

www

new reply from vernacular type + landmark to do from Jason a.

3:22

9:30

5:10

2:30

www

:00

view journey

closer dots indicate longer amount of time spent in an area

switch to hybrid view

finding service enables a mobile user to leverage community-driven knowledge to create new information and experiences

mapping app embodies this knowledge through personal maps of suggested destinations and journeys

maybe i do know what i don’t know

on a cultural level, this finding service could lead to a state of “ubiquitous discovery”

everyone knowing what they don’t know

what a world...

cultural impact?

thanks for your time

questions? contact me at Matt@NewKind.com