Post on 12-Mar-2016
description
transcript
TAYSIDE POLICE
Contents
Introduction This Scorecard is produced within the first five working days of every month. It is intended as an early snap-shot of local performance re-sults covering force key per-formance indicators. Results are presented down to Section level. A fuller performance report cov-ering a wider range of force per-formance is available on the force intranet and web site at the beginning of the month follow-ing.
1 Introduction
2 Guidance
4 Policing Tayside Scorecard
6 Policing Dundee Scorecard
11 Policing Angus Scorecard
16 Policing Perth & Kinross Scorecard
VISION AND
VALUES
STANDARDS
OF SERVICE
COMMUNITY
PRIORITIES
ENGAGE
AND LISTEN
REVIEW
RESULTS
MANAGE
RESOURCES
NOVEMBER 2011
2
INTERPRETATION OF RESULTS
B ASELINES FOR IMPROVEMENT adopt the meth-odology used in previous years, incorporating the
most recent three years average performance. For some KPIs an adjusted improvement target has been implemented rather than the straight three-year average. This takes account of developing trends or patterns over the last 36 months and alters the target up or down accordingly. Improvement Targets are agreed annually through a process of consultation with divisional commanders and heads of departments. These are ratified through the force Performance Committee. Results are colour-coded against the following criteria:
E XTREME CAUTION should be exercised when considering percentage changes from one time
period to another, especially at Section-level. Please interpret percentages in conjunction with actual num-bers of crimes involved.
GUIDANCE
On or above target Below target
3
POLICING TAYSIDE
Tayside Land Area: 2,896 square miles Population: 399,550 Police Officers: 1231 Police Staff: 505 Special Constables: 169
KEY PERFORMANCE INDICATORS
SCORECARDS COVERING FORCE,
DIVISIONS AND SECTIONS
CUSTOMER SATISFACTION:
2011-1
2 T
arg
et
2011-12 Result
2010-1
1 R
esult
% / p
p C
hange
2011-1
2 T
arg
et
2011-12 Result
2010-1
1 R
esult
%/p
p C
hange
2011-1
2 T
arg
et
2011-12 Result
2010-1
1 R
esult
%/p
p C
hange
2011-1
2 T
arg
et
2011-12 Result
2010-1
1 R
esult
%/p
p C
hange
First Contact: Overall satisfaction rating for
service provided at first contact91.5% 94.0% 90.6% 3.4 91.5% 91.4% 88.5% 2.9 91.5% 91.3% 92.2% -0.9 91.5% 98.0% 90.7% 7.3
First Contact:% of respondents provided with
the name of the person dealing with their enquiry80.0% 84.7% 82.3% 2.4 80.0% 80.1% 83.7% -3.6 80.0% 84.8% 80.4% 4.4 80.0% 88.8% 83.1% 5.7
Updating the Public:% of customers who
received an update on the progress of their enquiry65.0% 60.7% 59.3% 1.4 65.0% 56.8% 60.4% -3.6 65.0% 59.2% 56.3% 2.9 65.0% 65.0% 61.2% 3.8
Customer Experience: Overall satisfaction
rating of the service provided by Tayside Police85.0% 83.5% 81.5% 2.0 85.0% 80.4% 83.2% -2.8 85.0% 83.1% 81.4% 1.7 85.0% 86.6% 80.3% 6.3
(Response Rate)
CRIME
Groups 1-4 recorded 17950 10326 12718 -18.8% 10000 5334 7061 -24.5% 3650 2168 2626 -17.4% 4300 2824 3031 -6.8%
- Detection rate 46.5% 47.3% 44.5% 2.8 45.5% 46.6% 41.8% 4.8 49.0% 45.4% 50.6% -5.2 48.0% 50.1% 45.5% 4.6
Violent Crime recorded 540 371 373 -0.5% 285 207 200 3.5% 100 59 64 -7.8% 155 105 109 -3.7%
- Detection rate 85.0% 83.6% 82.0% 1.6 75.0% 77.3% 70.0% 7.3 96.0% 91.5% 93.8% -2.3 92.0% 91.4% 97.2% -5.8
Robbery recorded 156 79 90 -12.2% 110 48 58 -17.2% 8 5 5 0.0% 38 26 27 -3.7%
- Detection rate 70.0% 67.1% 60.0% 7.1 62.0% 54.2% 44.8% 9.4 85.0% 100.0% 80.0% 20 80.0% 84.6% 88.9% -4.3
Vandalism recorded 5400 2910 3753 -22.5% 3000 1453 2047 -29.0% 1260 768 887 -13.4% 1140 689 819 -15.9%
- Detection rate 32.0% 30.7% 30.9% -0.2 27.5% 28.2% 26.8% 1.4 37.0% 31.5% 38.4% -6.9 36.0% 34.8% 33.1% 1.7
Domestic Housebreaking recorded 775 452 635 -28.8% 545 267 451 -40.8% 90 69 78 -11.5% 140 116 106 9.4%
- Detection rate 30.0% 35.8% 30.1% 5.7 26.0% 33.7% 23.1% 10.6 40.0% 39.1% 51.3% -12.2 40.0% 38.8% 44.3% -5.5
KEY PERFORMANCE RESULTS SCORECARD APRIL - NOVEMBER 2011
794/2400 (33.1%) 269/864 (31.1%) 203/672 (30.2%) 322/864 (37.3%)
POLICING DUNDEEPOLICING TAYSIDE POLICING ANGUS POLICING PERTH & KINROSSKEY
On or above target
Below target
2011-1
2 T
arg
et
2011-12 Result
2010-1
1 R
esult
% / p
p C
hange
2011-1
2 T
arg
et
2011-12 Result
2010-1
1 R
esult
%/p
p C
hange
2011-1
2 T
arg
et
2011-12 Result
2010-1
1 R
esult
%/p
p C
hange
2011-1
2 T
arg
et
2011-12 Result
2010-1
1 R
esult
%/p
p C
hange
ROAD CASUALTIES
People killed 28 15 23 -34.8% N/A 0 3 -100.0% N/A 4 6 -33.3% N/A 11 14 -21.4%
People seriously injured 248 139 128 8.6% N/A 37 30 23.3% N/A 37 36 2.8% N/A 65 62 4.8%
Children killed 1 1 0 #DIV/0! N/A 0 0 #DIV/0! N/A 0 0 #DIV/0! N/A 1 0 #DIV/0!
Children seriously injured 29 17 18 -5.6% N/A 9 9 0.0% N/A 6 6 0.0% N/A 2 3 -33.3%
RESOURCES
Sickness Absence - police officers 4.0% 3.9% 4.0% -0.1 4.0% 3.3% 3.8% -0.5 4.0% 5.7% 5.5% 0.2 4.0% 4.4% 4.2% 0.2
Sickness Absence - police staff 4.5% 3.7% 4.7% -1 4.5% 3.7% 3.4% 0.3 4.5% 5.0% 4.3% 0.7 4.5% 2.5% 5.9% -3.4218
Finance - Variance from budget
KEY PERFORMANCE RESULTS SCORECARD APRIL-NOVEMBER 2011 continued
VISION AND
VALUES
STANDARDS OF
SERVICECOMMUNITY
PRIORITIES
ENGAGE
AND LISTEN
REVIEW
RESULTSMANAGE
RESOURCES
POLICING DUNDEEPOLICING TAYSIDE POLICING ANGUS POLICING PERTH & KINROSSKEY
On or above 3 year average
Below 3 year average
6
TAYSIDE CRIME IN MORE DETAIL PERIOD APRIL to NOVEMBER 2010/2011 2011/2012
CRIME CLASSIFICATIONMade
known
DETECTIONS
number %
Made
known
DETECTIONS
number %
INC./DEC.
number %
GROUP 1Murder 0 0 - 7 7 100.0% 7 -
Attempted Murder 31 29 93.5% 51 47 92.2% 20 64.5%
Culpable Homicide 0 0 - 0 0 - 0 -
Serious Assault 176 149 84.7% 151 122 80.8% -25 -14.2%
Robbery (Incl attempts) 90 54 60.0% 79 53 67.1% -11 -12.2%
Child Cruelty/Neglect 39 41 105.1% 57 60 105.3% 18 46.2%
Pos of Firearm with intent to endanger life 4 4 100.0% 5 3 60.0% 1 25.0%
Abduction 20 18 90.0% 9 8 88.9% -11 -55.0%
Threats 12 11 91.7% 9 7 77.8% -3 -25.0%
Others 1 0 0.0% 3 3 100.0% 2 200.0%
GROUP 1 - TOTAL 373 306 82.0% 371 310 83.6% -2 -0.5%
GROUP 2Rape 37 17 45.9% 53 35 66.0% 16 43.2%
Assault with intent to rape 7 4 57.1% 1 0 0.0% -6 -85.7%
Indecent assault 106 70 66.0% 143 88 61.5% 37 34.9%
Lewd & Libidinous practices 46 40 87.0% 27 16 59.3% -19 -41.3%
Public Indecency 27 17 63.0% 36 17 47.2% 9 33.3%
Others 52 41 78.8% 36 31 86.1% -16 -30.8%
GROUP 2 - TOTAL 275 189 68.7% 296 187 63.2% 21 7.6%
GROUP 3Housebreaking ~ domestic dwelling 635 191 30.1% 452 162 35.8% -183 -28.8%
Housebreaking ~ domestic non-dwelling 268 82 30.6% 179 28 15.6% -89 -33.2%
Housebreaking ~ commercial 348 116 33.3% 226 86 38.1% -122 -35.1%
Theft, attempt theft from locked premises/property 191 58 30.4% 125 33 26.4% -66 -34.6%
Theft, attempt theft from locked motor vehicle 469 75 16.0% 284 86 30.3% -185 -39.4%
Theft, attempted theft of a motor vehicle 313 161 51.4% 218 108 49.5% -95 -30.4%
Convicted thief in poss.of tools etc. w.i. to steal 11 11 100.0% 13 13 100.0% 2 18.2%
In building with intent to steal 166 115 69.3% 149 124 83.2% -17 -10.2%
Theft 4838 2655 54.9% 4213 2398 56.9% -625 -12.9%
Theft from motor vehicle 253 52 20.6% 225 86 38.2% -28 -11.1%
Reset 32 32 100.0% 39 39 100.0% 7 21.9%
Embezzlement 32 23 71.9% 14 16 114.3% -18 -56.3%
Fraud 397 247 62.2% 335 202 60.3% -62 -15.6%
Others 79 41 51.9% 63 10 15.9% -16 -20.3%
GROUP 3 - TOTAL 8032 3859 48.0% 6535 3391 51.9% -1497 -18.6%
GROUP 4Fireraising 153 47 30.7% 109 35 32.1% -44 -28.8%
Malicious Damage/Vandalism 3753 1160 30.9% 2910 892 30.7% -843 -22.5%
Others 132 95 72.0% 105 71 67.6% -27 -20.5%
GROUP 4 - TOTAL 4038 1302 32.2% 3124 998 31.9% -914 -22.6%
SUB-TOTAL OF GROUPS 1 TO 4 12718 5656 44.5% 10326 4886 47.3% -2392 -18.8%
GROUP 5Public mischief & wasting police time 136 135 99.3% 63 64 101.6% -73 -53.7%
Escape or rescue from police custody or prison 6 6 100.0% 9 9 100.0% 3 50.0%
Resisting arrest or obstructing police officer 229 228 99.6% 210 212 101.0% -19 -8.3%
General attempts to pervert the course of justice 48 45 93.8% 76 75 98.7% 28 58.3%
Sex Offenders' register offences 0 3 - 3 3 100.0% 3 -
Bail - Fail to keep conditions 565 550 97.3% 540 532 98.5% -25 -4.4%
Possession of offensive weapons 265 243 91.7% 231 221 95.7% -34 -12.8%
Drugs - supply, with intent to supply etc 299 299 100.0% 196 195 99.5% -103 -34.4%
Drugs - personal possession 1416 1417 100.1% 1595 1598 100.2% 179 12.6%
Drugs - manufacture etc 31 30 96.8% 42 45 107.1% 11 35.5%
Others 71 69 97.2% 80 70 87.5% 9 12.7%
GROUP 5 - TOTAL 3066 3025 98.7% 3045 3024 99.3% -21 -0.7%
TOTAL OF GROUPS 1 TO 5 15784 8681 55.0% 13371 7910 59.2% -2413 -15.3%
Please Note: This document is an end of month 'snap-shot' in time and the data may vary from later publications where updates have been taken into consideration.
7
PO
LIC
ING
DU
ND
EE
CRIME
2011-12 Result
2010-1
1 R
esult
% / p
p C
hange
2011-12 Result
2010-1
1 R
esult
%/p
p C
hange
2011-12 Result
2010-1
1 R
esult
%/p
p C
hange
2011-12 Result
2010-1
1 R
esult
%/p
p C
hange
2011-12 Result
2010-1
1 R
esult
%/p
p C
hange
Groups 1-4 5334 7061 -24.5% 1439 2101 -31.5% 1331 1645 -19.1% 1372 1571 -12.7% 1192 1744 -31.7%
- Detection rate 46.6% 41.8% 4.8 58.2% 52.2% 6 44.0% 37.8% 6.2 42.9% 39.5% 3.4 40.0% 35.0% 5
Violent Crime (G1) 207 200 3.5% 57 59 -3.4% 54 41 31.7% 50 33 51.5% 46 67 -31.3%
- Detection rate 77.3% 70.0% 7.3 68.4% 66.1% 2.3 83.3% 65.9% 17.4 78.0% 84.8% -6.8 80.4% 68.7% 11.7
Indecency (G2) 155 136 14.0% 59 57 3.5% 36 20 80.0% 35 32 9.4% 25 27 -7.4%
- Detection rate 59.4% 60.3% -0.9 69.5% 77.2% -7.7 61.1% 45.0% 16.1 54.3% 46.8% 7.5 40.0% 51.9% -11.9
Dishonesty (G3) 3400 4505 -24.5% 1041 1499 -30.6% 889 1078 -17.5% 823 936 -12.1% 647 992 -34.8%
- Detection rate 52.2% 46.8% 5.4 64.6% 58.1% 6.5 48.6% 44.3% 4.3 43.7% 37.9% 5.8 47.9% 40.7% 7.2
Mal Mischief, vandalism (G4) 1572 2220 -29.2% 282 486 -42.0% 352 506 -30.4% 464 570 -18.6% 474 658 -28.0%
- Detection rate 29.3% 27.9% 1.4 30.1% 29.4% 0.7 24.7% 21.3% 3.4 36.6% 38.9% -2.3 25.1% 22.2% 2.9
Robbery 48 58 -17.2% 14 23 -39.1% 16 12 33.3% 10 12 -16.7% 8 11 -27.3%
- Detection rate 54.2% 44.8% 9.4 35.7% 43.5% -7.8 62.5% 33.3% 29.2 70.0% 75.0% -5 50.0% 27.3% 22.7
Vandalism 1453 2047 -29.0% 258 449 -42.5% 320 468 -31.6% 421 520 -19.0% 454 610 -25.6%
- Detection rate 28.1% 26.8% 1.3 27.9% 26.1% 1.8 24.1% 20.3% 3.8 35.9% 39.2% -3.3 24.0% 21.6% 2.4
Domestic Housebreaking 268 451 -40.6% 29 87 -66.7% 70 102 -31.4% 94 120 -21.7% 75 142 -47.2%
- Detection rate 33.6% 23.1% 10.5 37.9% 24.1% 13.8 22.9% 15.7% 7 31.9% 32.5% -0.6 44.0% 19.7% 24.3
Caution! Variation in results may appear extreme due to very small numbers of crimes involved. Cells with symbol *** mean that a valid percentage change could not be calculated.
KEY PERFORMANCE RESULTS: DIVISIONAL SCORECARD APRIL - NOVEMBER 2011
POLICING DUNDEE
SECTION 1
City Centre and Maryfield
SECTION 2
Lochee
and Ryehill
SECTION 3
Downfield
and Hilltown
SECTION 4
Longhaugh and
Broughty Ferry
8
Policing Dundee: Standards of Service ~ April - N
ovember
Customer Satisfaction
2011-12 Target
2011-12 Result
2010-1
1 R
esult
% / p
p C
hange
2011-12 Result
2010-1
1 R
esult
%/p
p C
hange
2011-12 Result
2010-1
1 R
esult
%/p
p C
hange
2011-12 Result
2010-1
1 R
esult
%/p
p C
hange
2011-12 Result
2010-1
1 R
esult
%/p
p C
hange
First Contact
Overall satisfaction rating for
service provided at first contact
91.5% 91.4% 88.5% 2.9 97.4% 89.8% 7.6 91.6% 85.3% 6.3 90.2% 87.7% 2.5 89.2% 92.2% -3.0
First Contact
% of respondents provided with
the name of the person dealing
with their enquiry
80.0% 80.1% 83.7% -3.6 87.0% 84.0% 3.0 78.0% 81.6% -3.6 82.7% 82.5% 0.2 76.0% 87.5% -11.5
Updating the Public
% of customers who received an
update on the progress of their
enquiry
65.0% 56.8% 60.4% -3.6 66.7% 74.4% -7.7 56.6% 51.7% 4.9 57.1% 66.7% -9.6 50.8% 52.8% -2.0
Customer Experience
Overall satisfaction rating of the
service provided by Tayside
Police
85.0% 80.4% 83.2% -2.8 88.6% 87.5% 1.1 78.3% 79.2% -0.9 77.4% 85.5% -8.1 80.6% 82.3% -1.7
Response Rate
KEY PERFORMANCE RESULTS: DIVISIONAL SCORECARD - STANDARDS OF SERVICE - APRIL - NOVEMBER 2011
74/237 (31.2%)269/864 (31.1%) 44/156 (28.2%) 65/211 (30.8%) 86/260 (33.1%)
POLICING
DUNDEE
SECTION 1
City Centre and
Maryfield
SECTION 2
Lochee
and Ryehill
SECTION 3
Downfield
and Hilltown
SECTION 4
Longhaugh and
Broughty Ferry
Caution should be exercised when interpreting the results at sectional level due to the small sub-sample sizes.
First Contact
- Improvement in satisfaction with service at first contact from 88.5% to 91.4%
- Reduction in identifying the person dealing with the enquiry from 83.7% to 80.1%
Updating the Public
- Reduction in updating the public from 60.4% to 56.8%
Customer Experience
- Reduction in overall customer experience from 83.2% to 80.4%.
9
Policing Dundee: Public Perception ~ April - N
ovember
Public Perception
2011-12 Result
2010-1
1 R
esult
% / p
p C
hange
2011-12 Result
2010-1
1 R
esult
%/p
p C
hange
2011-12 Result
2010-1
1 R
esult
%/p
p C
hange
2011-12 Result
2010-1
1 R
esult
%/p
p C
hange
2011-12 Result
2010-1
1 R
esult
%/p
p C
hange
Crime in neighbourhood
% of residents who thought that
the crime rate in their
neighbourhood had remained
the same or improved over the
past year
77.7% 63.4% 14.3 81.0% 63.4% 17.6 69.2% 55.5% 13.7 75.6% 65.8% 9.8 84.6% 68.5% 16.1
Feelings of safety after dark
% of residents who felt safe
walking alone in their
neighbourhood after dark
52.4% 47.9% 4.5 51.7% 36.9% 14.8 40.4% 49.0% -8.6 47.3% 50.0% -2.7 64.5% 52.6% 11.9
Concerns at becoming a
victim of crime
% of residents concerned at
becoming a victim of crime in
their neighbourhood
51.0% 50.0% 1.0 48.3% 59.5% -11.2 56.6% 50.0% 6.6 54.6% 55.8% -1.2 45.2% 38.6% 6.6
Issues that cause most
concern in neighbourhoods
*Other includes:
Litter, Dog Fouling, Fly tipping
etc
Response Rate
Antisocial behaviour
Dangerous/careless driving
Vandalism/graffiti
Alcohol related crime
Drug dealing/drug abuse
Other
Housebreaking
Assault
Cause no concern:
Robbery
Motor vehicle crime
DIVISIONAL SCORECARD - PUBLIC PERCEPTION - APRIL - NOVEMBER 2011
Antisocial behaviour
Drug dealing/drug abuse
Dangerous/careless driving
Housebreaking
Other*
Vandalism/graffiti
Alcohol related crime
Assault
Motor vehicle crime
Cause no concern:
Robbery
Dangerous/careless driving
Drug dealing/drug abuse
Antisocial behaviour
Housebreaking
Other
Vandalism/graffiti
Cause no concern:
Assault
Robbery
Alcohol related crime
Motor vehicle crime
Drug dealing/drug abuse
Housebreaking
Antisocial behaviour
Other
Vandalism/graffiti
Alcohol related crime
Assault
Dangerous/careless driving
Motor vehicle crime
Cause no concern:
Robbery
77/270 (28.5%)223/864 (25.8%) 32/154 (20.8%) 56/208 (26.9%) 58/232 (25.0%)
Drug dealing/drug abuse
Dangerous/careless driving
Antisocial behaviour
Other
Housebreaking
Vandalism/graffiti
Assault
Alcohol related crime
Cause no concern:
Robbery
Motor vehicle crime
POLICING DUNDEE SECTION 1
City Centre and Maryfield
SECTION 2
Lochee
and Ryehill
SECTION 3
Downfield
and Hilltown
SECTION 4
Longhaugh and Broughty
Ferry
10
Policing Dundee: Community Summaries ~ April - November 2011
SECTION 1: CITY CENTRE AND MARYFIELD Crime - Overall reduction of 31.5% in Groups 1-4 crime ( 662 crimes), largest reduction in Division - Reduction in crimes of dishonesty of 30.6% (458 crimes) - Largest reduction in Division in vandalism of 42.5% (191 crimes) - Largest reduction in Division in domestic housebreaking of 66.7% (58 crimes) Detection rate - Best detection rate across the Division for Groups 1-4 at 58.2% - Best detection rate across Division for crimes of dishonesty at 58.1% - Significant improvement in detection rate for domestic HB, from 24.1% last year to 37.9% Standards of Service - Decrease in proportion of people who stated they had received an update on the progress of their enquiry from 74.4% recorded last year to 66.7%, however still the highest result recorded across the Division - Best result across the Division with an improvement in overall satisfaction with the service provided by the police, from 87.5% to 88.6% Public Perception - Substantial improvement in the proportion of people who thought crime in the neighbourhood had improved or remained the same, from 63.4% recorded last year to 81% - Similar positive results with respect to people concerned about becoming a victim of crime and feeling safe after dark SECTION 2: LOCHEE AND RYEHILL Crime - Overall reduction of 19.1% in Groups 1-4 crime (314 crimes) - Reduction of 31.6% in vandalism (148 crimes) - Reduction of 31.4% in domestic housebreaking (32 crimes) Detection rate - Improvement in detection rate for crimes of dishonesty from 44.3% to 48.6% - Improvement in detection rate for vandalism from 20.3% to 24.1% Standards of Service - Improvement of 4 percentage points in updating the public, from 51.7% to 56.6% Public Perception - Improvement in the proportion of people who thought crime in the neighbourhood had improved or remained the same, from 55.5% recorded last year to 69.2% - Drop in the proportion of people feeling safe after dark, from 49% to 40.4% - Similar scenario with respect to concern about becoming a victim of crime, increasing from 50% to 56.6%
SECTION 3: DOWNFIELD AND HILLTOWN Crime - Overall reduction of 12.7% in Groups 1-4 crime (199 crimes) - Reduction of 19% in vandalism (99 crimes) - Reduction of 21.7% in domestic housebreaking (26 crimes) Detection rate - Improvement in detection rate for crimes of dishonesty from 37.9% to 43.7% Standards of Service - Decrease in proportion of people who stated they had received an update on the progress of their enquiry
11
Policing Dundee: Community Summaries ~ April - November 2011
from 66.7% recorded last year to 57.1% - Decrease in overall customer satisfaction with the service provided by the police, from 85.5% recorded last year to 77.4% Public Perception - Improvement in the proportion of people who thought crime in the neighbourhood had improved or remained the same, from 65.8% recorded last year to 75.6%
SECTION 4: LONGHAUGH AND BROUGHTY FERRY Crime - Largest reduction in Division in Groups 1-4 crime of 31.7% (552 crimes) - Largest reduction in Division in violent crime (31.3%, 21 crimes) - Largest reduction in Division in crimes of dishonesty of 34.8% (345 crimes) set against an improved detec-tion rate - Reduction in vandalism of 25.6% (156 crimes) - Continued reduction in domestic housebreaking of 47.2% (67 crimes) Detection rate - Best detection rate for domestic HB across Division, significant improvement from 19.7% to 44% Standards of Service - Decrease of 2 percentage points in proportion of people who stated they had received an update on the pro-gress of their enquiry, from 52.8% recorded last year to 50.8%, lowest result across Division Public Perception - Substantial improvement in the proportion of people who thought crime in the neighbourhood had improved or remained the same, from 68.5% recorded last year to 84.6%, the best result across the Division - Similar improvement in people feeling safe after dark, from 52.6% to 64.5%, the best result across the Divi-sion - Conversely, increase in concern about becoming a victim of crime, from 38.6% to 45.2%, but still the best result across the Division
12
POLICING DUNDEE: Crime in more detail PERIOD APRIL to NOVEMBER 2010/2011 2011/2012
CRIME CLASSIFICATIONMade
known
DETECTIONS
number %
Made
known
DETECTIONS
number %
INC./DEC.
number %
GROUP 1Murder 0 0 - 1 1 100.0% 1 -
Attempted Murder 17 15 88.2% 24 21 87.5% 7 41.2%
Culpable Homicide 0 0 - 0 0 - 0 -
Serious Assault 87 63 72.4% 94 73 77.7% 7 8.0%
Robbery (Incl attempts) 58 26 44.8% 48 26 54.2% -10 -17.2%
Child Cruelty/Neglect 18 18 100.0% 26 29 111.5% 8 44.4%
Pos of Firearm with intent to endanger life 2 2 100.0% 5 3 60.0% 3 150.0%
Abduction 12 11 91.7% 4 3 75.0% -8 -66.7%
Threats 5 5 100.0% 2 1 50.0% -3 -60.0%
Others 1 0 0.0% 3 3 100.0% 2 200.0%
GROUP 1 - TOTAL 200 140 70.0% 207 160 77.3% 7 3.5%
GROUP 2Rape 22 10 45.5% 27 16 59.3% 5 22.7%
Assault with intent to rape 3 2 66.7% 0 0 - -3 -100.0%
Indecent assault 39 19 48.7% 64 30 46.9% 25 64.1%
Lewd & Libidinous practices 17 7 41.2% 17 11 64.7% 0 0.0%
Public Indecency 20 12 60.0% 15 8 53.3% -5 -25.0%
Others 35 32 91.4% 32 27 84.4% -3 -8.6%
GROUP 2 - TOTAL 136 82 60.3% 155 92 59.4% 19 14.0%
GROUP 3Housebreaking ~ domestic dwelling 451 104 23.1% 267 90 33.7% -184 -40.8%
Housebreaking ~ domestic non-dwelling 158 51 32.3% 98 15 15.3% -60 -38.0%
Housebreaking ~ commercial 121 36 29.8% 99 24 24.2% -22 -18.2%
Theft, attempt theft from locked premises/property 92 33 35.9% 51 9 17.6% -41 -44.6%
Theft, attempt theft from locked motor vehicle 336 48 14.3% 170 47 27.6% -166 -49.4%
Theft, attempted theft of a motor vehicle 174 72 41.4% 114 50 43.9% -60 -34.5%
Convicted thief in poss.of tools etc. w.i. to steal 10 10 100.0% 11 11 100.0% 1 10.0%
In building with intent to steal 67 41 61.2% 69 61 88.4% 2 3.0%
Theft 2685 1535 57.2% 2210 1323 59.9% -475 -17.7%
Theft from motor vehicle 128 18 14.1% 96 28 29.2% -32 -25.0%
Reset 22 22 100.0% 22 22 100.0% 0 0.0%
Embezzlement 14 6 42.9% 5 8 160.0% -9 -64.3%
Fraud 200 119 59.5% 151 84 55.6% -49 -24.5%
Others 47 13 27.7% 37 2 5.4% -10 -21.3%
GROUP 3 - TOTAL 4505 2108 46.8% 3400 1774 52.2% -1105 -24.5%
GROUP 4Fireraising 98 22 22.4% 59 15 25.4% -39 -39.8%
Malicious Damage/Vandalism 2047 548 26.8% 1453 410 28.2% -594 -29.0%
Others 75 49 65.3% 60 36 60.0% -15 -20.0%
GROUP 4 - TOTAL 2220 619 27.9% 1572 461 29.3% -648 -29.2%
SUB-TOTAL OF GROUPS 1 TO 4 7061 2949 41.8% 5334 2487 46.6% -1727 -24.5%
GROUP 5Public mischief & wasting police time 70 69 98.6% 35 36 102.9% -35 -50.0%
Escape or rescue from police custody or prison 0 0 - 3 3 100.0% 3 -
Resisting arrest or obstructing police officer 84 84 100.0% 89 90 101.1% 5 6.0%
General attempts to pervert the course of justice 24 20 83.3% 47 46 97.9% 23 95.8%
Sex Offenders' register offences 0 3 - 2 2 100.0% 2 -
Bail - Fail to keep conditions 282 269 95.4% 290 283 97.6% 8 2.8%
Possession of offensive weapons 154 140 90.9% 138 131 94.9% -16 -10.4%
Drugs - supply, with intent to supply etc 115 117 101.7% 118 117 99.2% 3 2.6%
Drugs - personal possession 687 682 99.3% 707 707 100.0% 20 2.9%
Drugs - manufacture etc 21 19 90.5% 22 25 113.6% 1 4.8%
Others 46 44 95.7% 52 47 90.4% 6 13.0%
GROUP 5 - TOTAL 1483 1447 97.6% 1503 1487 98.9% 20 1.3%
TOTAL OF GROUPS 1 TO 5 8544 4396 51.5% 6837 3974 58.1% -1707 -20.0%
Please Note: This document is an end of month 'snap-shot' in time and the data may vary from later publications where updates have been taken into consideration.
13
P
OL
ICIN
G A
NG
US
CRIME
2011-12 Result
2010
-11 R
esu
lt
% / p
p C
ha
nge
2011-12 Result
2010
-11 R
esu
lt
%/p
p C
han
ge
2011-12 Result
2010
-11 R
esu
lt
%/p
p C
han
ge
2011-12 Result
2010
-11 R
esu
lt
%/p
p C
han
ge
2011-12 Result
2010
-11 R
esu
lt
%/p
p C
han
ge
Groups 1-4 2168 2626 -17.4% 621 764 -18.7% 486 697 -30.3% 788 916 -14.0% 273 249 9.6%
- Detection rate 45.4% 50.6% -5.2 40.3% 46.7% -6.4 48.1% 57.1% -9 51.1% 50.1% 1 39.2% 45.8% -6.6
Violent Crime (G1) 59 64 -7.8% 10 19 -47.4% 9 13 -30.8% 30 22 36.4% 10 10 0.0%
- Detection rate 91.5% 93.8% -2.3 90.0% 84.2% 5.8 100.0% 100.0% 0 90.0% 95.5% -5.5 90.0% 100.0% -10
Indecency (G2) 81 75 8.0% 19 14 35.7% 17 23 -26.1% 37 19 94.7% 8 19 -57.9%
- Detection rate 67.9% 96.0% -28.1 78.9% 50.0% 28.9 64.7% 104.3% -39.6 64.9% 126.3% -61.4 62.5% 89.5% -27
Dishonesty (G3) 1223 1536 -20.4% 384 494 -22.3% 267 361 -26.0% 450 565 -20.4% 122 116 5.2%
- Detection rate 49.6% 53.0% -3.4 43.5% 49.2% -5.7 55.1% 56.5% -1.4 56.9% 55.2% 1.7 30.3% 47.4% -17.1
Mal Mischief, vandalism (G4) 805 951 -15.4% 208 237 -12.2% 193 300 -35.7% 271 310 -12.6% 133 104 27.9%
- Detection rate 33.3% 40.2% -6.9 28.4% 38.4% -10 34.7% 52.3% -17.6 35.4% 32.9% 2.5 34.6% 30.8% 3.8
Robbery 5 5 0.0% 0 3 *** 1 0 *** 3 2 50.0% 1 0 ***
- Detection rate 100.0% 80.0% 20 0.0% 66.7% *** 100.0% 0.0% *** 100.0% 100.0% 0 100.0% 0.0% ***
Vandalism 768 887 -13.4% 200 219 -8.7% 178 288 -38.2% 258 284 -9.2% 132 96 37.5%
- Detection rate 31.5% 38.4% -6.9 27.0% 37.9% -10.9 31.5% 51.7% -20.2 33.7% 29.6% 4.1 34.1% 26.0% 8.1
Domestic Housebreaking 69 78 -11.5% 30 30 0.0% 17 19 -10.5% 16 25 -36.0% 6 4 50.0%
- Detection rate 39.1% 51.3% -12.2 33.3% 50.0% -16.7 41.2% 52.6% -11 50.0% 56.0% -6 33.3% 25.0% 8.3
KEY PERFORMANCE RESULTS: DIVISIONAL SCORECARD APRIL - NOVEMBER 2011
Caution! Variation in results may appear extreme due to very small numbers of crimes involved. Cells with symbol *** mean that a valid percentage change could not be calculated.
POLICING ANGUSSECTION 1
Forfar
and Kirriemuir
SECTION 2
Montrose
and Brechin
SECTION 3
Arbroath
SECTION 4
Carnoustie
14
Policing Angus: Standards of Service ~ April - N
ovember
Customer Satisfaction
2011-12 Target
2011-12 Result
2010-1
1 R
esult
% / p
p C
hange
2011-12 Result
2010-1
1 R
esult
%/p
p C
hange
2011-12 Result
2010-1
1 R
esult
%/p
p C
hange
2011-12 Result
2010-1
1 R
esult
%/p
p C
hange
2011-12 Result
2010-1
1 R
esult
%/p
p C
hange
First Contact
Overall satisfaction rating for
service provided at first contact
91.5% 91.3% 92.2% -0.9 93.8% 88.1% 5.7 88.3% 91.7% -3.4 90.4% 94.4% -4.0 94.1% 100.0% -5.9
First Contact
% of respondents provided with
the name of the person dealing
with their enquiry
80.0% 84.8% 80.4% 4.4 90.9% 76.9% 14.0 90.9% 82.9% 8.0 75.0% 81.7% -6.7 85.7% 80.0% 5.7
Updating the Public
% of customers who received an
update on the progress of their
enquiry
65.0% 59.2% 56.3% 2.9 60.5% 52.0% 8.5 43.8% 60.7% -16.9 66.0% 56.8% 9.2 69.7% 57.9% 11.8
Customer Experience
Overall satisfaction rating of the
service provided by Tayside
Police
85.0% 83.1% 81.4% 1.7 78.8% 78.8% 0.0 80.4% 81.2% -0.8 87.2% 81.2% 6.0 86.5% 91.7% -5.2
Response Rate 38/89 (42.7%)203/672 (30.2%) 50/169 (29.6%) 58/174 (33.3%) 57/240 (23.7%)
KEY PERFORMANCE RESULTS: DIVISIONAL SCORECARD - STANDARDS OF SERVICE - APRIL - NOVEMBER 2011
POLICING
ANGUS
SECTION 1
Forfar
and Kirriemuir
SECTION 2
Montrose
and Brechin
SECTION 3
Arbroath
SECTION 4
Carnoustie
Caution should be exercised when interpreting the results at sectional level due to the small sub-sample sizes.
First Contact
- Reduction in satisfaction with service at first contact from 92.2% to 91.3%
- Improvement in identifying the person dealing with the enquiry from 80.4% to 84.8%. This result well exceeds the force target set at 80.0%
Updating the Public
- Improvement in updating the public from 56.3% to 59.2%
Customer Experience
- Improvement in overall customer experience from 81.4% to 83.1%
15
Policing Angus: Public Perception ~ April - N
ovember
Public Perception
2011-12 Result
2010-1
1 R
esult
% / p
p C
hange
2011-12 Result
2010-1
1 R
esult
%/p
p C
hange
2011-12 Result
2010-1
1 R
esult
%/p
p C
hange
2011-12 Result
2010-1
1 R
esult
%/p
p C
hange
2011-12 Result
2010-1
1 R
esult
%/p
p C
hange
Crime in neighbourhood
% of residents who thought that
the crime rate in their
neighbourhood had remained
the same or improved over the
past year
70.3% 74.9% -4.6 75.8% 66.7% 9.1 72.3% 78.1% -5.8 55.2% 66.0% -10.8 77.5% 94.4% -16.9
Feelings of safety after dark
% of residents who felt safe
walking alone in their
neighbourhood after dark
66.0% 65.2% 0.8 60.8% 71.9% -11.1 63.9% 52.1% 11.8 56.5% 58.4% -1.9 77.6% 80.0% -2.4
Concerns at becoming a
victim of crime
% of residents concerned at
becoming a victim of crime in
their neighbourhood
33.0% 35.8% -2.8 27.9% 25.0% 2.9 19.6% 37.5% -17.9 54.1% 52.2% 1.9 30.3% 22.0% 8.3
Issues that cause most
concern in neighbourhoods
*Other includes:
Litter, Dog Fouling, Fly tipping
etc
Response Rate 212/672 (31.5%) 47/162 (29.0%) 47/159 (29.5%) 49/181 (27.1%) 69/170 (40.6%)
Dangerous/reckless driving
Antisocial behaviour
Other
Drug dealing/drug abuse
Alcohol related crime
Housebreaking
Vandalism/graffiti
Cause no concern:
Assault
Robbery
Motor vehicle crime
Dangerous/careless driving
Antisocial behaviour
Drug dealing/drug abuse
Other*
Vandalism/graffiti
Alcohol related crime
Housebreaking
Cause no concern:
Assault
Robbery
Motor vehicle crime
Dangerous/careless driving
Antisocial behaviour
Drug dealing/drug abuse
Vandalism/graffiti
Housebreaking
Other
Alcohol related crime
Cause no concern:
Assault
Robbery
Motor vehicle crime
Dangerous/careless driving
Antisocial behaviour
Drug dealing/drug abuse
Other
Alcohol related crime
Vandalism/graffiti
Housebreaking
Cause no concern:
Assault
Robbery
Motor vehicle crime
Dangerous/careless driving
Drug dealing/drug abuse
Antisocial behaviour
Vandalism/graffiti
Alcohol related crime
Housebreaking
Other
Cause no concern:
Assault
Robbery
Motor vehicle crime
DIVISIONAL SCORECARD - PUBLIC PERCEPTION - APRIL - NOVEMBER 2011
POLICING
ANGUS
SECTION 1
Forfar
and Kirriemuir
SECTION 2
Montrose
and Brechin
SECTION 3
Arbroath
SECTION 4
Carnoustie
16
Policing Angus: Community Summaries ~ April - November 2011
SECTION 1: FORFAR AND KIRRIEMUIR Crime - Overall reduction of 18.7% in Groups 1-4 crime (143crimes), a further improvement on the 17.3% recorded last month - Reduction in crimes of dishonesty of 22.3% (110 crimes), a further improvement on the 20.1% recorded last month - Section continues to show no robberies recorded to date - Reduction of 8.7% in vandalism (19 crimes), a further improvement on the 7.3% recorded last month Standards of Service - Improvement in the proportion of people who stated they had received an update on the progress of their enquiry, from 52% recorded last year to 60.5% Public Perception - Improvement in the proportion of people who thought crime in the neighbourhood had improved or remained the same, from 66.7% recorded last year to 75.8% Drop in the proportion of people feeling safe after dark, from 71.9% to 60.8% SECTION 2: MONTROSE AND BRECHIN Crime - Largest reduction in Division in Groups 1-4 crime (30.3%, 211crimes) - Reduction in crimes of dishonesty of 26% (94 crimes), a further improvement over the 23% recorded last month - Reduction of 38.2% in vandalism (110 crimes), and the best result recorded for the Division Detection rate - Dip in detection rate for overall crime groups 1-4, from 57.1% last year to 48.1% - Dip in detection rate for vandalism from 51.7% to 31.5% Standards of Service - Substantial decrease in the proportion of people who stated they had received an update on the progress of their enquiry from 60.7% recorded last year to 43.8%, the lowest result recorded across the Division Public Perception - Drop in the proportion of people who thought crime in the neighbourhood had improved or remained the same, from 78.1% recorded last year to 72.3% - Improvement in people feeling safe after dark, from 52.1% to 63.9% Marked reduction in the proportion of people who were concerned about becoming a victim of crime, from 37.5% to 19.6%, the best result across the Division SECTION 3: ARBROATH Crime - Overall reduction of 14% in Groups 1-4 crime (128 crimes) - Reduction in crimes of dishonesty of 20.4% (115 crimes) Detection rate - Best detection rate across the division for Groups 1-4 at 51.1% - Best detection rate across the division for crimes of dishonesty at 56.9% - Best detection rate across the division for housebreaking at 50% Standards of Service - Improvement in the proportion of people who stated they had received an update on the progress of their enquiry, from 56.8% recorded last year to 66% - Improvement in overall satisfaction with the service provided by the police, from 81.2% to 87.2%, the best
17
Policing Angus: Community Summaries ~ April - November 2011
result across the Division Public Perception Drop in the proportion of people who thought crime in the neighbourhood had improved or remained the same, from 66% recorded last year to 55.2% SECTION 4: CARNOUSTIE Crime - Only Section to show increase in Groups 1-4 crimes (9.6%, 24 crimes) - Increase in vandalism of 37.5%, (36 crimes) Detection rate - Improvement in detection rate for vandalism, from 26% to 34.1% Standards of Service - Substantial improvement in the proportion of people who stated they had received an update on the pro-gress of their enquiry, from 57.9% recorded last year to 69.7%, the best result across the Division - Decrease in overall satisfaction with the service provided by the police, from 91.7% to 86.5%, however, still the best result across the Division Public Perception - Drop in the proportion of people who thought crime in the neighbourhood had improved or remained the same, from 94.4% recorded last year to 77.5%, but still the best result across the Division - Best result across Division for proportion of people feeling safe after dark, 77.6% - Concern about becoming a victim of crime has increased from 22% to 30.3%
18
POLICING ANGUS: Crime in more detail PERIOD APRIL to NOVEMBER 2010/2011 2011/2012
CRIME CLASSIFICATIONMade
known
DETECTIONS
number %
Made
known
DETECTIONS
number %
INC./DEC.
number %
GROUP 1Murder 0 0 - 2 2 100.0% 2 -
Attempted Murder 3 3 100.0% 5 5 100.0% 2 66.7%
Culpable Homicide 0 0 - 0 0 - 0 -
Serious Assault 42 39 92.9% 28 24 85.7% -14 -33.3%
Robbery (Incl attempts) 5 4 80.0% 5 5 100.0% 0 0.0%
Child Cruelty/Neglect 11 12 109.1% 12 12 100.0% 1 9.1%
Pos of Firearm with intent to endanger life 1 1 100.0% 0 0 - -1 -100.0%
Abduction 1 1 100.0% 4 4 100.0% 3 300.0%
Threats 1 0 0.0% 3 2 66.7% 2 200.0%
Others 0 0 - 0 0 - 0 -
GROUP 1 - TOTAL 64 60 93.8% 59 54 91.5% -5 -7.8%
GROUP 2Rape 8 2 25.0% 16 10 62.5% 8 100.0%
Assault with intent to rape 1 2 200.0% 0 0 - -1 -100.0%
Indecent assault 38 32 84.2% 49 35 71.4% 11 28.9%
Lewd & Libidinous practices 15 27 180.0% 6 5 83.3% -9 -60.0%
Public Indecency 4 4 100.0% 9 4 44.4% 5 125.0%
Others 9 5 55.6% 1 1 100.0% -8 -88.9%
GROUP 2 - TOTAL 75 72 96.0% 81 55 67.9% 6 8.0%
GROUP 3Housebreaking ~ domestic dwelling 78 40 51.3% 69 27 39.1% -9 -11.5%
Housebreaking ~ domestic non-dwelling 62 24 38.7% 32 6 18.8% -30 -48.4%
Housebreaking ~ commercial 74 19 25.7% 50 15 30.0% -24 -32.4%
Theft, attempt theft from locked premises/property 49 15 30.6% 24 9 37.5% -25 -51.0%
Theft, attempt theft from locked motor vehicle 24 5 20.8% 26 3 11.5% 2 8.3%
Theft, attempted theft of a motor vehicle 53 32 60.4% 37 25 67.6% -16 -30.2%
Convicted thief in poss.of tools etc. w.i. to steal 0 0 - 0 0 - 0 -
In building with intent to steal 34 21 61.8% 21 18 85.7% -13 -38.2%
Theft 993 545 54.9% 841 452 53.7% -152 -15.3%
Theft from motor vehicle 56 20 35.7% 50 14 28.0% -6 -10.7%
Reset 6 6 100.0% 3 3 100.0% -3 -50.0%
Embezzlement 10 8 80.0% 3 3 100.0% -7 -70.0%
Fraud 87 67 77.0% 65 30 46.2% -22 -25.3%
Others 10 12 120.0% 2 2 100.0% -8 -80.0%
GROUP 3 - TOTAL 1536 814 53.0% 1223 607 49.6% -313 -20.4%
GROUP 4Fireraising 32 14 43.8% 17 8 47.1% -15 -46.9%
Malicious Damage/Vandalism 887 341 38.4% 768 242 31.5% -119 -13.4%
Others 32 27 84.4% 20 18 90.0% -12 -37.5%
GROUP 4 - TOTAL 951 382 40.2% 805 268 33.3% -146 -15.4%
SUB-TOTAL OF GROUPS 1 TO 4 2626 1328 50.6% 2168 984 45.4% -458 -17.4%
GROUP 5Public mischief & wasting police time 26 26 100.0% 12 13 108.3% -14 -53.8%
Escape or rescue from police custody or prison 5 5 100.0% 2 2 100.0% -3 -60.0%
Resisting arrest or obstructing police officer 59 59 100.0% 61 61 100.0% 2 3.4%
General attempts to pervert the course of justice 15 15 100.0% 8 8 100.0% -7 -46.7%
Sex Offenders' register offences 0 0 - 1 1 100.0% 1 -
Bail - Fail to keep conditions 133 132 99.2% 116 115 99.1% -17 -12.8%
Possession of offensive weapons 48 44 91.7% 36 35 97.2% -12 -25.0%
Drugs - supply, with intent to supply etc 81 81 100.0% 28 29 103.6% -53 -65.4%
Drugs - personal possession 263 264 100.4% 205 208 101.5% -58 -22.1%
Drugs - manufacture etc 2 2 100.0% 8 7 87.5% 6 300.0%
Others 15 15 100.0% 13 11 84.6% -2 -13.3%
GROUP 5 - TOTAL 647 643 99.4% 490 490 100.0% -157 -24.3%
TOTAL OF GROUPS 1 TO 5 3273 1971 60.2% 2658 1474 55.5% -615 -18.8%
Please Note: This document is an end of month 'snap-shot' in time and the data may vary from later publications where updates have been taken into consideration.
19
P
OL
ICIN
G P
ER
TH
& K
INR
OS
S
CRIME
2011-12 Result
2010
-11
Result
% / p
p C
hang
e
2011-12 Result
2010
-11
Result
%/p
p C
ha
nge
2011-12 Result
2010
-11
Result
%/p
p C
ha
nge
2011-12 Result
2010
-11
Result
%/p
p C
ha
nge
2011-12 Result
2010
-11
Result
%/p
p C
ha
nge
Groups 1-4 2826 3031 -6.8% 1575 1643 -4.1% 505 496 1.8% 578 618 -6.5% 168 274 -38.7%
- Detection rate 50.1% 45.5% 4.6 55.3% 51.2% 4.1 45.3% 46.6% -1.3 44.3% 35.3% 9 35.1% 32.1% 3
Violent Crime (G1) 105 109 -3.7% 71 69 2.9% 13 22 -40.9% 15 17 -11.8% 6 1 500.0%
- Detection rate 91.4% 97.3% -5.9 95.8% 94.2% 1.6 84.6% 109.1% -24.5 73.3% 94.1% -20.8 100.0% 100.0% 0
Indecency (G2) 60 64 -6.3% 24 28 -14.3% 17 21 -19.0% 17 9 88.9% 2 6 -66.7%
- Detection rate 66.7% 54.7% 12 70.8% 64.3% 6.5 70.6% 42.9% 27.7 64.7% 77.8% -13.1 0.0% 16.7% -16.7
Dishonesty (G3) 1914 1991 -3.9% 1063 1106 -3.9% 314 297 5.7% 421 411 2.4% 116 177 -34.5%
- Detection rate 52.8% 47.1% 5.7 60.1% 55.9% 4.2 43.9% 44.8% -0.9 47.0% 29.7% 17.3 31.0% 35.6% -4.6
Mal Mischief, vandalism (G4) 747 867 -13.8% 417 440 -5.2% 161 156 3.2% 125 181 -30.9% 44 90 -51.1%
- Detection rate 36.0% 34.7% 1.3 35.5% 32.0% 3.5 42.2% 41.7% 0.5 28.8% 40.3% -11.5 38.6% 24.4% 14.2
Robbery 26 27 -3.7% 23 21 9.5% 0 1 *** 3 4 -25.0% 0 1 ***
- Detection rate 84.6% 88.9% -4.3 91.3% 90.5% 0.8 0.0% 100.0% *** 33.3% 75.0% -41.7 0.0% 100.0% ***
Vandalism 689 819 -15.9% 383 415 -7.7% 150 147 2.0% 116 170 -31.8% 40 87 -54.0%
- Detection rate 34.7% 33.1% 1.6 34.2% 29.6% 4.6 42.0% 39.5% 2.5 25.9% 40.0% -14.1 37.5% 25.3% 12.2
Domestic Housebreaking 116 106 9.4% 69 69 0.0% 20 16 25.0% 24 17 41.2% 3 4 -25.0%
- Detection rate 38.8% 44.3% -5.5 37.7% 50.7% -13 40.0% 37.5% 3 41.7% 35.3% 6.4 33.3% 0.0% 33.3
Caution! Variation in results may appear extreme due to very small numbers of crimes involved. Cells with symbol *** mean that a valid percentage change could not be calculated.
KEY PERFORMANCE RESULTS: DIVISIONAL SCORECARD APRIL -NOVEMBER 2011
POLICING PERTH
&
KINROSS
SECTION 3
Perth City
SECTION 5
East Perthshire
SECTION 6
South Perthshire
SECTION 7
North and
West Perthshire
20
Policing Perth & Kinross: Standards of Service ~ April - N
ovember
Customer
Satisfaction
2011-12 Target
2011-12 Result
2010
-11
Result
% / p
p C
ha
ng
e
2011-12 Result
2010
-11
Result
%/p
p C
han
ge
2011-12 Result
2010
-11
Result
%/p
p C
han
ge
2011-12 Result
2010
-11
Result
%/p
p C
han
ge
2011-12 Result
2010
-11
Result
%/p
p C
han
ge
First Contact
Overall satisfaction rating for
service provided at first contact
91.5% 98.0% 90.7% 7.3 97.1% 87.9% 9.2 100.0% 95.9% 4.1 97.2% 90.6% 6.6 100.0% 86.4% 13.6
First Contact
% of respondents provided with
the name of the person dealing
with their enquiry
80.0% 88.8% 83.1% 5.7 89.1% 78.5% 10.6 91.4% 85.7% 5.7 90.0% 91.7% -1.7 80.0% 66.7% 13.3
Updating the Public
% of customers who received
an update on the progress of
their enquiry
65.0% 65.0% 61.2% 3.8 60.3% 58.9% 1.4 70.6% 69.8% 0.8 65.7% 59.5% 6.2 73.9% 68.4% 5.5
Customer Experience
Overall satisfaction rating of the
service provided by Tayside
Police
85.0% 86.6% 80.3% 6.3 85.9% 77.2% 8.7 89.5% 82.7% 6.8 86.7% 83.3% 3.4 83.4% 82.6% 0.8
Response Rate 31/60 (51.7%)322/863 (37.3%) 147/438 (33.6%) 60/185 (32.4%) 84/180 (46.7%)
KEY PERFORMANCE RESULTS: DIVISIONAL SCORECARD - STANDARDS OF SERVICE - APRIL - NOVEMBER 2011
POLICING PERTH
& KINROSS
SECTION 3
Perth City
SECTION 5
East
Perthshire
SECTION 6
South
Perthshire
SECTION 7
North &
West Perthshire
Caution should be exercised when interpreting the results at sectional level due to the small sub-sample sizes.
First Contact
- Improvement in satisfaction with service at first contact from 90.7% to 98.0%, the highest result across the force. This result well exceeds the force target set
at 91.5%
- Improvement in identifying the person dealing with the enquiry from 83.1% to 88.8%, the highest result across the force. This result again well exceeds the
force target set at 80.0%
Updating the Public
- Improvement in updating the public from 61.2% to 65.0%, the highest result across the force and achieves the force target set at 65.0%
Customer Experience
- Improvement in overall customer experience from 80.3% to 86.6%, the highest result across the force. This result exceeds the force target set at 85.0%
21
Policing Perth & Kinross: Public Perception ~ April - N
ovember
Public Perception
2011-12 Result
2010-1
1 R
esult
% / p
p C
hange
2011-12 Result
2010-1
1 R
esult
%/p
p C
hange
2011-12 Result
2010-1
1 R
esult
%/p
p C
hange
2011-12 Result
2010-1
1 R
esult
%/p
p C
hange
2011-12 Result
2010-1
1 R
esult
%/p
p C
hange
Crime in neighbourhood
% of residents who thought that
the crime rate in their
neighbourhood had remained
the same or improved over the
past year
72.8% 75.2% -2.4 72.1% 64.4% 7.7 78.2% 78.1% 0.1 68.8% 84.7% -15.9 75.0% 70.2% 4.8
Feelings of safety after dark
% of residents who felt safe
walking alone in their
neighbourhood after dark
71.3% 69.2% 2.1 58.1% 47.5% 10.6 71.8% 75.0% -3.2 81.1% 77.9% 3.2 77.7% 78.8% -1.1
Concerns at becoming a
victim of crime
% of residents concerned at
becoming a victim of crime in
their neighbourhood
27.9% 27.4% 0.5 27.7% 40.2% -12.5 32.6% 22.3% 10.3 28.6% 24.8% 3.8 13.8% 19.2% -5.4
Issues that cause most
concern in neighbourhoods
*Other includes:
Litter, Dog Fouling, Fly tipping
etc
Response Rate
Dangerous/careless driving
Antisocial behaviour
Housebreaking
Vandalism/graffiti
Alcohol related crime
Other
Drug dealing/drug abuse
Assault
Cause no concern:
Robbery
Motor vehicle crime
Antisocial behaviour
Dangerous/careless driving
Housebreaking
Other
Vandalism/graffiti
Alcohol related crime
Drug dealing/drug abuse
Motor vehicle crime
Cause no concern:
Assault
Robbery
DIVISIONAL SCORECARD - PUBLIC PERCEPTION - APRIL - NOVEMBER 2011
Antisocial behaviour
Dangerous/careless driving
Other
Vandalism/graffiti
Housebreaking
Alcohol related crime
Cause no concern:
Assault
Robbery
Drug dealing/drug abuse
Motor vehicle crime
Antisocial behaviour
Dangerous/careless driving
Housebreaking
Other*
Alcohol related crime
Vandalism/graffiti
Drug dealing/drug abuse
Motor vehicle crime
Assault
Cause no concern:
Robbery
Antisocial behaviour
Drug dealing/drug abuse
Other
Housebreaking
Alcohol related crime
Dangerous/careless driving
Vandalism/graffiti
Motor vehicle crime
Cause no concern:
Assault
Robbery
29/100 (29.0%)299/864 (34.6%) 87/264 (32.9%) 81/229 (35.4%) 102/271 (37.6%)
POLICING PERTH
& KINROSS
SECTION 3
Perth City
SECTION 5
East
Perthshire
SECTION 6
South
Perthshire
SECTION 7
North &
West Perthshire
22
Policing Perth & Kinross: Community Summaries ~ April - November 2011
SECTION 3: PERTH CITY Crime - Slight reduction in Groups 1-4 crime (4.1%, 68 crimes) Detection rate - Best detection rate across the Division for Groups 1-4 at 55.3% , a further improvement over last month's 52.7% - Best detection rate across the division for crimes of dishonesty at 60.1%, a further improvement on the 56.8% recorded last month Standards of Service - Substantial improvement in overall satisfaction with the service provided by the police, from 77.2% to 85.9% Public Perception - Improvement in the proportion of people who thought crime in the neighbourhood had improved or remained the same, from 64.4% recorded last year to 72.1% - Improvement in people feeling safe after dark, from 47.5% to 58.1% - Marked reduction in the proportion of people who were concerned about becoming a victim of crime, from 40.2% to 27.7% SECTION 5: EAST PERTHSHIRE Crime - Slight increase in groups 1-4 crime, only 9 crimes - No robberies recorded since the beginning of the year Detection rate - Best detection rate across the Division for vandalism at 42% Standards of Service - Substantial improvement in overall satisfaction with the service provided by the police, from 82.7% to 89.5%, the best result across the Division Public Perception - Best result across the Division with respect to the proportion of people who thought crime in their neighbour-hood had improved or remained the same, 78.2% - Increase in the proportion of people who were concerned about becoming a victim of crime, from 22.3% to 32.6% SECTION 6: SOUTH PERTHSHIRE Crime - Reduction of 6.5% in Groups 1-4 crime (40 crimes) - Reduction of 31.8% in vandalism (54 crimes) Detection rate - Crimes of dishonesty detection rate of 47%, a 17.3 percentage point improvement over the previous year - Best detection rate across the division for domestic housebreaking at 41.7%, Standards of Service - Improvement in the proportion of people who stated they had received an update on the progress of their enquiry from 59.5% recorded last year to 65.7% - Improvement in overall satisfaction with the service provided by the police, from 83.3% to 86.7% Public Perception - Improvement in the proportion of people who thought crime in the neighbourhood had improved or remained
23
Policing Perth & Kinross: Community Summaries ~ April - November 2011
the same, from 84.7% recorded last year to 68.8% - Best result across the Division with respect to people feeling safe after dark, 81.1% SECTION 7: NORTH AND WEST PERTHSHIRE Crime - Reduction of 38.7% in Groups 1-4 crime (106 crimes), best result across Division - Reduction of 34.5% in crimes of dishonesty (61 crimes), best result across the division - No robberies recorded since the beginning of the year - Significant reduction of 54% in vandalism (47 crimes), best result across the Division Detection rate - Low level of vandalism recorded (40) and high detection rate of 37.5%, an improvement of 12.2 percentage points over last year Standards of Service - Improvement in the proportion of people who stated they had received an update on the progress of their enquiry from 68.4% recorded last year to 73.9%, the best result across the Division Public Perception - Slight improvement with respect to the proportion of people who thought crime in the neighbourhood had improved or remained the same, from 70.2% recorded last year to 75% - Best result across the Division with respect to the proportion of people who were concerned about becom-ing a victim of crime, 13.8%
24
POLICING PERTH & KINROSS: Crime in more detail
PERIOD APRIL to NOVEMBER 2010/2011 2011/2012
CRIME CLASSIFICATIONMade
known
DETECTIONS
number %
Made
known
DETECTIONS
number %
INC./DEC.
number %
GROUP 1Murder 0 0 - 4 4 100.0% 4 -
Attempted Murder 11 11 100.0% 22 21 95.5% 11 100.0%
Culpable Homicide 0 0 - 0 0 - 0 -
Serious Assault 47 47 100.0% 29 25 86.2% -18 -38.3%
Robbery (Incl attempts) 27 24 88.9% 26 22 84.6% -1 -3.7%
Child Cruelty/Neglect 10 11 110.0% 19 19 100.0% 9 90.0%
Pos of Firearm with intent to endanger life 1 1 100.0% 0 0 - -1 -100.0%
Abduction 7 6 85.7% 1 1 100.0% -6 -85.7%
Threats 6 6 100.0% 4 4 100.0% -2 -33.3%
Others 0 0 - 0 0 - 0 -
GROUP 1 - TOTAL 109 106 97.2% 105 96 91.4% -4 -3.7%
GROUP 2Rape 7 5 71.4% 10 9 90.0% 3 42.9%
Assault with intent to ravish 3 0 0.0% 1 0 0.0% -2 -66.7%
Indecent assault 29 19 65.5% 30 23 76.7% 1 3.4%
Lewd & Libidinous practices 14 6 42.9% 4 0 0.0% -10 -71.4%
Public Indecency 3 1 33.3% 12 5 41.7% 9 300.0%
Others 8 4 50.0% 3 3 100.0% -5 -62.5%
GROUP 2 - TOTAL 64 35 54.7% 60 40 66.7% -4 -6.3%
GROUP 3Housebreaking ~ domestic dwelling 106 47 44.3% 116 45 38.8% 10 9.4%
Housebreaking ~ domestic non-dwelling 48 7 14.6% 49 7 14.3% 1 2.1%
Housebreaking ~ commercial 153 61 39.9% 77 47 61.0% -76 -49.7%
Theft, attempt theft from locked premises/property 50 10 20.0% 50 15 30.0% 0 0.0%
Theft, attempt theft from locked motor vehicle 109 22 20.2% 88 36 40.9% -21 -19.3%
Theft, attempted theft of a motor vehicle 86 57 66.3% 67 33 49.3% -19 -22.1%
Convicted thief in poss.of tools etc. w.i. to steal 1 1 100.0% 2 2 100.0% 1 100.0%
In building with intent to steal 65 53 81.5% 59 45 76.3% -6 -9.2%
Theft 1160 575 49.6% 1162 623 53.6% 2 0.2%
Theft from motor vehicle 69 14 20.3% 79 44 55.7% 10 14.5%
Reset 4 4 100.0% 14 14 100.0% 10 250.0%
Embezzlement 8 9 112.5% 6 5 83.3% -2 -25.0%
Fraud 110 61 55.5% 119 88 73.9% 9 8.2%
Others 22 16 72.7% 24 6 25.0% 2 9.1%
GROUP 3 - TOTAL 1991 937 47.1% 1912 1010 52.8% -79 -4.0%
GROUP 4Fireraising 23 11 47.8% 33 12 36.4% 10 43.5%
Malicious Damage/Vandalism 819 271 33.1% 689 240 34.8% -130 -15.9%
Others 25 19 76.0% 25 17 68.0% 0 0.0%
GROUP 4 - TOTAL 867 301 34.7% 747 269 36.0% -120 -13.8%
SUB-TOTAL OF GROUPS 1 TO 4 3031 1379 45.5% 2824 1415 50.1% -207 -6.8%
GROUP 5Public mischief & wasting police time 40 40 100.0% 16 15 93.8% -24 -60.0%
Escape or rescue from police custody or prison 1 1 100.0% 4 4 100.0% 3 300.0%
Resisting arrest or obstructing police officer 86 85 98.8% 60 61 101.7% -26 -30.2%
General attempts to pervert the course of justice 9 10 111.1% 21 21 100.0% 12 133.3%
Sex Offenders' register offences 0 0 - 0 0 - 0 -
Bail - Fail to keep conditions 150 149 99.3% 134 134 100.0% -16 -10.7%
Possession of offensive weapons 63 59 93.7% 57 55 96.5% -6 -9.5%
Drugs - supply, with intent to supply etc 103 101 98.1% 50 49 98.0% -53 -51.5%
Drugs - personal possession 466 471 101.1% 683 683 100.0% 217 46.6%
Drugs - manufacture etc 8 9 112.5% 12 13 108.3% 4 50.0%
Others 10 10 100.0% 15 12 80.0% 5 50.0%
GROUP 5 - TOTAL 936 935 99.9% 1052 1047 99.5% 116 12.4%
TOTAL OF GROUPS 1 TO 5 3967 2314 58.3% 3876 2462 63.5% -91 -2.3%
Please Note: This document is an end of month 'snap-shot' in time and the data may vary from later publications where updates have been taken into consideration.
www.tayside.police.uk
Performance and Planning Unit
0300 111 2222
or email
performanceandplanning@tayside.pnn.police.uk
This document is available on the force intranet and web site. It can be viewed there in large print by increas-ing the magnification on screen. You can listen to this document as a PDF file by click-ing on the ‘View’, menu, selecting ‘Read out aloud’ and ensuring your volume control is turned up.
Ongoing improvement depends on feedback from contributors and users and we would welcome your views. If you require further information about this re-port please use the contact below.
WHO TO CONTACT
�
�
�