Post on 18-Jan-2017
transcript
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oh my goodnessI actually affect the world
@liorsmith | liorsmith.wordpress.com
todayI’m going to tell you my story
the beginningadventures of a well-being superhero
themes
now & nextservice design @ the london design festivalUKTI ideas lab
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the beginningadventures
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the crisisNottingham Trent to Goldsmiths
https://journeytotheplasticocean.files.wordpress.com/2012/09/garbage-patch1.jpg, 2010
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adventures of a well-being superherowhy I did it
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adventures of a well-being superherobeing a superhero
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adventures of a well-being superherooutcome
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themesthat arose from the work
FutureGov, 2014, thisislantern.com
social change
well-being (and what designers can do about it)
service design
using performance to make change
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projectsalong the way
superhero badges
kensington & chelsea circle
adopt-a-grandma
futuregov
pta social
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themeshow they’re working out for me now...
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themessocial change
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themeswell-being (and what designers can do about it)
shut downGPs told to be in charge of innovating
newparticipatory, citizen-led
private sector: giving up on public sector
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themesservice design: process and priniciples
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themesservice design: tools
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themesservice design on one page
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themes using performance to make change(help me think about this one please!)
goofing around makes it safe for others to goof around too
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right now...
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ukti ideas labdesign in government
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UKTI ideas labwhat is the lab?
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UKTI ideas labcustomer insight project
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UKTI ideas labwhy design in government is important
http://upload.wikimedia.org/wikipedia/commons/2/21/Inaugu-ral_meeting_city_council,_Toronto,_9th_January_1911.jpg
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UKTI ideas labreasons designers should work in government
it’s a bloody good cause
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UKTI ideas labreasons designers should work in government
intellectual challenge:design for everyone
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UKTI ideas labreasons designers should work in government
timing:going digital NOW
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UKTI ideas labhow design is right now in gov
process:iterative design/agile methodology
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UKTI ideas labhow design is right now in gov
data:match qualitative to quantitative
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UKTI ideas labhow design is right now in gov
http://www.nesta.org.uk/sites/default/files/i-teams_june_2014.pdf
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UKTI ideas labhow design is right now in gov
but reallythis is only the beginning
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all civil servants get service design principles training
truly user centred services qualitative research, not just quantitativedemocratic participatory design processes citizen ideas actively encouraged, any timerigorous user testing (ministers’ whims thoroughly user tested)
UKTI ideas labone day
service designers a standard part of all policy strategy teams
+ =
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service design@ the london design festival
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service design @ LDFwhy I did it
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service design @ LDFoutcome
15 events
32 speakers
450 attendees
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service design @ LDFprocess
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service design @ LDFprocess
service design @ LDF 2014
collaborators
publicity
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oh my goodnessI actually affect the world
@liorsmith | liorsmith.wordpress.com
small differences I makethat add up to a big difference
inspiration- adopt-a-grandma- lectures in other universities (service design/well-being)- saying what I really think
connections- jobs (even if I find out a year later)
service design fringe festival- inspiration, connections, awareness
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you affect the world too,whether you like it or not.are you a change concious individual?
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resourcesthat I have found usefulevents:nesta talksfuturegov thursdaysdesign against crimeservice design jamgov camp
http://shiftsurrey.org/2014/04/shift-guide/http://www.nesta.org.uk/blog/making-diy-toolkit
https://pbs.twimg.com/profile_images/899435263/dactwitter_logo.png
http://madlab.org.uk/content/tag/nesta/http://thisisservicedesignthinking.com/img/buch.png
other post-grad:CSM - talk to Matt MalpassRCA service design courseKingston sustainabilityLCC service design
organisations:liveworkparticipleSTBYhelen hamlyn centre
learning:this is service design thinkinghelsinki design labservice design networkshift surrey guideDIY toolkit