Oklahoma Employment Security Commission

transcript

Field Training

Workforce Services Division – Capacity Building Unitwsdtraining@oesc.state.ok.us

Continuous Improvement: Training

3Oklahoma Employment Security Commission – Workforce Services Division

Welcome to the Capacity Building Unit!

• Increased focus on training and staff development.

• CBU is dedicated to the development and delivery of classroom and online training available to all staff.

Recognition that both face-to-face and online training are important Standardized On-Boarding/New Hire Training with a series dedicated to

Managers On-going staff development such as Customer Service and Systems

training• One team serving one customer• Collaboration is key:

Remember to invite Board Staff and partners to all training!

Training Documents:

• Employer Council, Job Fair and Facebook Toolkits

• Marquee Presentation

• Labor Exchange, Customer Feedback and Customer Search List Procedures

• Job Order and Referral Review Quality Control Process

• Oklahoma Strategic Workforce Dual Issuance (OSWDI) Oklahoma Gold Card Guidance for Center Staff

• OJL/OSL Uploader and Virtual Signature Training

• WOTC Form 8850 and Form 9062 Training

• RES/REA – EUC TabE User’s Manual – Short Version Q & A EUC Scheduling Process Screens - GLink

Lisa Graven, Workforce Services DirectorTami Decker Debra Roseburr DeDe Smith

• Systems Issues• Training/Technical

Assistance• SCSEP

• WOTC• Federal Bonding• FLC Housing Inspections• TAA

• Quality Control• Monitoring/Program

Compliance• FLC Program

Who can I contact at the State Office?

Where do I access training materials?http://www.ok.gov/oesc_web/Services/Workforce_Services/Staff_Training/

Training Survey Highlights:

• 119 total responses

• 97% - the trainer clearly identified the purpose

• 92% - the trainer always addressed questions from audience

• 85% - the trainer always encouraged group participation

• 92% - the materials helped further my understanding of the topic

• 94% - the training received so far was beneficial

• More information needed: OKJobMatch RES/REA/EUC Procedures Facebook/Social Media TabE

• Future training sessions requested: Customer Service Veterans Program/Performance Working with Offenders/Reintegration Assistance How to Handle Angry Customers/Sensitivity Training Center Functions/Work Flow Helping Customers Create An Effective Resume Career Counseling/Advisement Communication with Customers and Coworkers UI Overview

• Training that should be repeated (quarterly, semi-annually or annually): Disability/Diversity Training LE Procedures; Job Order Maintenance and Referrals Metrics and Expectations RES/REA/EUC Helping Customers Create An Effective Resume Career Counseling/Advisement Customer Service System Related; Registrations, Documentation, Employment Plans and

Notes Making the Workplace Fun!

Quality Customer Service and Innovation

• Job Fair teams work hard each Spring and Fall, connecting an average of 1,000 job seekers and more than 100 employers at each fair!

• Interest in Employer Councils continues to expand, with attendance at record levels last quarter:

OKC – 525 employers Tulsa – 184 employers

• Expanding Business Engagement – Technical Assistance Grant

Grant period: July 1, 2012 thru June 30, 2014 Emphasizes and prioritizes employer engagement, specifically the

employer’s use and perception of local Workforce Center services. Project team will develop a strategic plan focused on improving

program performance through business-focused services.

• WOTC is currently awaiting reauthorization and is on hold status. The team continues to accept applications and is excitedly preparing to go paperless!

• TAA is happy to announce that the overall number of Trade Impacted companies has decreased over the last year.

• By the numbers:

Job Referrals continue to increase, up by 45% over last quarter Staff Assisted Job Orders up by almost 40% Job Developments up by 46% Employer Contacts up by 13% Claimants receiving RES/REA services up almost 14% Job Seekers receiving Staff Assisted Services up 8%

• Moving centers forward:

Enid, Ardmore and McAlester relocated in 2011 OKC Southside, Idabel and Bartlesville in-progress Ada in-progress (moving dirt on new center!) OKC Northside (consolidation/relocation plans in-progress) Miami relocation, approved Clinton and Durant relocation, waiting on approvals

Questions, Concerns and/or Comments?

Contact:

Capacity Building Unitwsdtraining@oesc.state.ok.us

Kim Braddykim.braddy@oesc.state.ok.us

(405) 557-5394