One Transport

Oliver Walton

Wednesday November 12th, 2014

2

Agenda

Ground Transport Survey ResultsDoor2Door Solution

One Platform, One Invoice, One Transport

Enablers: People, Process & Technology Customer Service - Area of excellence

Any Questions?

 

• 41% of the members responded. All said that clients would like a complete service, including ground transport on over 50% of journeys

• 88% of respondents offer a ground transport service, yet it’s used on less than 20% of journeys, because:

• It’s awkward to do. Our systems don’t support ground transport bookings. Suppliers are not always reliable

• It’s too complex. We don’t focus on it • It’s not our core business• The cost of business taxis/chauffeur cars can be prohibitive • We need proper incentives and simple systems • We need a simple to book system that our clients could even book

themselves by clicking a link from our itineraries

Survey of Ground Transportation services amongst member TMCs

 • Capitalise on including Taxis/Airport Transfers • Integrate One Transport (60 years exp.) and offer a 

“door2door” travel service from a single platform, with consolidated MI and Invoicing

• Provide a more complete solution and improve client satisfaction & retention

• Emphasize market differentiation & broaden your product “footprint” 

• Focus on & develop your core competence/s • Enhance your brand name in your market sector • Take early advantage of changing worldwide Ground 

Transport market trends & demands• Generate Ancillary Revenue

Offer an Integrated Door2Door travel service

One Platform, One Invoice, One Transport

Book via Web, Telephone & Mobile with Vehicle Tracking 

Full Integration, Single Platform & Automation 

World Class Security and Scalability

Unmatched Support and Reliability 

Single Consolidated Invoicing 

Full Management Information

Performance Reports

Mobile Adoption

Streamlined UI

Mobile Adoption

Proven Solutions   Proven Savings   Worldwide Network   Carbon Neutral                                                                                               

 

99.9% uptime, Industry Leading Standards

Simple, yet functional interface on Web & Mobile

Intuitive design with diverse features and high degree of customization

Booking, confirmation, tracking workflow with in-depth reports and analytics.

Enablers : People, Process & Technology

Our People : We are a UK based British company with dedicated account management & customer service teams.

Our Processes : All our internal  processes are certified  to conform to ISO 9001 and ISO 14001 You get the best of breed, reliable and robust services

Our Technology : We are not a solutions reseller, or just a technology service provider. Our solutions  are built in-house from the ground up.

                                    

Enablers : People, Process & Technology

Options : Determine the most suited door-to-door travel option based on:

• Cost• Safety• Environmental concerns• Product type• Passenger profile• Company travel policy• Travel time • Satisfaction

One Transport’s Network:

• 8,000 taxis and private hire vehicles in London alone.

• 50,000 vehicles throughout the UK

• Global Network of partners for International work.

• Vendor neutral service that lets you select your preferred supplier.

OVERALL PERFORMANCE

98.9% contractual SLAs adhered to in 2013

Customer Service - Area of excellence

95%

Bookings + Queries Answered within 10 secs

99%

Bookings + Queries Answered within 30

seconds

98%

Arrival Time Standard Saloon ASAP < 25

mins Licensed Black Taxis < 15 mins

99.9%

System uptime

750,000Bookings in

2013

Some Clients

Thank You