Post on 12-Sep-2021
transcript
OUTLOOK WEB ACCESS
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Division of School Facilities
OUTLOOK WEB ACCESS (OWA) HELPFUL HINTS
i Office of Enterprise Development and Support Applications Support Group 2011
OWA Helpful Hints was created specifically to assist custodial staff to effectively use Outlook Web Access e-mail. It provides a basic description of each toolbar and graphic instructions for using quick commands in OWA.
ii Office of Enterprise Development and Support Applications Support Group 2011
TABLE OF CONTENTS
SUBJECT PAGE
Inbox Toolbar Commands .................................................... 1 How to Open Email ............................................................... 2 Reply Toolbar Commands .................................................... 3 How to Reply to e-mail and Send ........................................ 4 How to Create New Message and Send .............................. 5 Shortcut Keys ........................................................................ 6 How to Create Folders .......................................................... 7 Moving Email ......................................................................... 8 How to Open Attachments ................................................... 9 How to Attach Files to e-mail ............................................. 10 OWA Help Link on Toolbar ................................................. 12 Password Reset for Network/OWA .................................... 13 For More Information .......................................................... 14
OUTLOOK WEB ACCESS (OWA) HELPFUL HINTS - INBOX
1 Office of Enterprise Development and Support Applications Support Group 2011
OWA HANDOUT
FREQUENTLY USED INBOX TOOLBAR BUTTONS
Create a New • Message • Folder • Contact • Apointments • Meeting Request
Reading Pane preview what was e-mailed
Sends a Reply to the Original sender
Deletes Mail
Sends a Reply to all the names on the
original e-mail
ADDRESS BOOK Lists: • Names • E-mail addresses • Telephone numbers and
title of DOE employees • Contacts you added
Forward Mail to others not on original e-mail
PROVIDES Instruction
How To perform various steps
The Toolbar buttons in OWA will change according to the function you are currently performing.
OUTLOOK WEB ACCESS (OWA) HELPFUL HINTS – OPEN MAIL
2 Office of Enterprise Development and Support Applications Support Group 2011
OWA HANDOUT
KEYBOARD MOUSE
Select MAIL ITEM (highlight)
+ O
Select MAIL ITEM (highlight)
Double Click
Navigation Pane
Contains
FOLDERS
MESSAGE PANE
READING PANE
Viewing Bars with
(Folders)
Viewing ICONS
with (Folders)
INBOX TOOLBAR
OUTLOOK WEB ACCESS (OWA) HELPFUL HINTS – REPLY TO MAIL
3 Office of Enterprise Development and Support Applications Support Group 2011
OWA HANDOUT
FREQUENTLY USED REPLY TOOLBAR BUTTONS
Sends a Reply to the Original sender
Sends a Reply to all the names on the
original e-mail
Prints a copy of e-mail to your local
printer
Deletes Mail
PROVIDES Instruction on
How To perform various steps
Forward Mail After opening message click an arrow to read the Next or
Previous Mail Item.
Click the Reply button to respond to Original sender
Keyboard Ctrl + R
OUTLOOK WEB ACCESS (OWA) HELPFUL HINTS – SEND MAIL
4 Office of Enterprise Development and Support Applications Support Group 2011
OWA HANDOUT
FREQUENTLY USED SEND TOOLBAR BUTTONS
AFTER TYPING YOUR REPLY – CLICK THE SEND BUTTON
Click to Send Message
Click to SAVE a copy to your Drafts Folder
Print a copy of Message
Spell Check
Attach File • Word • Excel
Send Mail with
High or Low Priority
Request a delivery receipt
and more
Click the Send button to mail your reply
Keyboard Ctrl + Enter
OUTLOOK WEB ACCESS (OWA) HELPFUL HINTS –
CREATE NEW MESSAGE AND SEND
5 Office of Enterprise Development and Support Applications Support Group 2011
OWA HANDOUT
Click the New button to create a new message
Keyboard Ctrl + N
1- Click New on the Toolbar
2- Type Name of recipient (s) in the ‘To:’ field
3- Type the subject of your message in the ‘Subject’ field
4-
5-
Click the Send button to mail your new message
Keyboard Ctrl + Enter
OUTLOOK WEB ACCESS (OWA) HELPFUL HINTS – SHORTCUTS
6 Office of Enterprise Development and Support Applications Support Group 2011
OWA HANDOUT
KEYBOARD COMMANDS
SHORTCUT KEYS USING KEYBOARD
+ O To quickly open mail
+ R Reply to original sender
+ F Sends a copy to someone not listed on original e-mail.
+ ENTER Send Mail
+ N Create New Message
+ D Delete Mail (goes to Deleted Items mail folder)
+ P Prints a copy of your email
OUTLOOK WEB ACCESS (OWA) HELPFUL HINTS – FOLDERS
7 Office of Enterprise Development and Support Applications Support Group 2011
OWA HANDOUT
To Create a New Folder:
1- Click New
2- Click Folder
3- Create a Name for the folder
4- Select Inbox (Note: the sub-folder will be created underneath Inbox)
5- Press F5 (AT TOP ROW ON KEYBOARD TO
REFRESH THE SCREEN)
6- Click the + symbol next to Inbox to see the New Folder
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2
3
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New Folder will be exposed
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OUTLOOK WEB ACCESS (OWA) HELPFUL HINTS – MOVING E-MAIL
8 Office of Enterprise Development and Support Applications Support Group 2011
OWA HANDOUT
To MOVE Email to a Folder:
1- Click the Move to Folder Icon on the Toolbar
2- Click the + symbol next to Inbox to see the New Folder you created (you can give the folder a name of your choice).
3- Click the New Folder
4- Click the MOVE button
44
1
TOOLBAR
Click the Inbox After clicking the Inbox the New Folder will be showing
Click to copy the mail item to the new folder
Click to cancel the mail item move to the new folder
Click to create a New Folder
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1
OUTLOOK WEB ACCESS (OWA) HELPFUL HINTS
OPEN ATTACHMENTS
9 Office of Enterprise Development and Support Applications Support Group 2011
OWA HANDOUT
At the Inbox, e-mails which contain Attachments will have a paperclip symbol next to the e-mail icon.
To Open an e-mail highlight the item (place your mouse pointer on the e-mail), and double click with your left mouse button.
To Open the Attachment place your mouse pointer on the link and double click:
To Download the file choose one of the following:
OPEN - Open the file in your Word (Excel or PDF) program SAVE - Save the file to a Folder of your choice
CANCEL- Cancel the file download dialog box
OUTLOOK WEB ACCESS (OWA) HELPFUL HINTS –
ATTACHING FILES TO A MESSAGE
10 Office of Enterprise Development and Support Applications Support Group 2011
OWA HANDOUT
Click button on the Message
Click the button
Locate the document you want to attach to the message and then
, highlight (Select) the document. Click Open Click Attach
OUTLOOK WEB ACCESS (OWA) HELPFUL HINTS –
ATTACHING FILES TO A MESSAGE
11 Office of Enterprise Development and Support Applications Support Group 2011
OWA HANDOUT
After the item is attached click Close to return to your message
Click Send to mail your message
....
Note: The Attached document will appear in this window.
Note: The Attached document will appear here.
OUTLOOK WEB ACCESS (OWA) HELPFUL HINTS –
OWA HELP LINK ON TOOLBAR
12 Office of Enterprise Development and Support Applications Support Group 2011
OWA HANDOUT
STEP- BY- STEP HELP OWA guidelines can be accessed by clicking the HELP icon on the toolbar
To Print Guidelines:
Click your right mouse button
Click Print
Click Print again to send to your local printer
OUTLOOK WEB ACCESS (OWA) HELPFUL HINTS –
OWA HELP LINK ON TOOLBAR
13 Office of Enterprise Development and Support Applications Support Group 2011
OWA HANDOUT
Click Print
OUTLOOK WEB ACCESS (OWA) HELPFUL HINTS – PASSWORD
RESET FOR NETWORK/OWA USER ID
14 Office of Enterprise Development and Support Applications Support Group 2011
OWA HANDOUT
AT DESKTOP : Press CTRL + ALT + DELETE
(on Keyboard)
CLICK CHANGE PASSWORD
Follow Steps --
STEPS Type your User name (C+ School ID)
Log on to (Central)
Type the OLD password
Type your NEW PASSWORD
Type your NEW PASSWORD again to confirm CLICK OK
NETWORK/OWA PASSWORD GUIDELINES
Network/ OWA passwords are CASE Sensitive
CASE SENSITIVE – if you type capital letters make sure you remember where they are located in your password.
Passwords should be complex
What is a complex password? A complex password is one that has multiple character sets. The NYC DOE password policy states that a password MUST be at least 8 characters long and have a combination of upper case, lower case and numeric characters
OUTLOOK WEB ACCESS (OWA) FOR MORE INFORMATION
15 Office of Enterprise Development and Support Applications Support Group 2011
OWA HANDOUT
FOR MORE INFORMATION For Hardware and Network Support: Call the OSSS Help Desk at (718) 349-5783 For Applications and Training Support: Call the Applications Support Group at (718) 349-5700 E-mail: DSFAppSupport@schools.nyc.gov Training Registration Link: http://intranet.opt-osfns.org/dsf/resources/passportregistraion