Post on 13-Jul-2015
transcript
Outsourcing Your SharePoint Hosting
The Cloud’s Fine Print Magnified
Simon Langlois – Product Manager, SherWeb
www.sharepointsummit.org
Simon Langlois
SharePoint Product Manager
Quebec
Canada
• Master in MKT Science
• 5 years at IBM Canada
• 3 years at SherWeb
• SP Summit Speaker
• SP Saturday Speaker– Chicago, Montreal, Ottawa
Contact
• @simonlanglois
• slanglois@sherweb.com
blog.sherweb.com
• linkedin.com/in/silanglois
www.sharepointsummit.org
Agenda
1. Cloud Opportunities and Concerns
2. Cloud Hosting Models
3. Cloud Services
4. Licensing Options
…all about SharePoint!
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Cloud Opportunities
Fast-track and simplify upgrade/deployment
Move from Capex to Opex
On-demand expertise
Business continuity
Increased availability
Scalability
Mobility
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Definitions
• Private Cloud
• …is a form of cloud computing that is used by only one organization, or that ensures that an organization is completely isolated from others.
• Public Cloud
• …is a style of cloud computing where scalable and elastic IT-enabled capabilities are provided as a service to external customers using Internet technologies.
• Hybrid Cloud
• …refers to policy-based and coordinated service provisioning, use and management across a mixture of internal and external cloud services.
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Definitions
• SaaS
• Software-as-a-Service (SaaS) delivers a complete application over the internet, owned by the service provider to centralize resourcesand data
• PaaS
• Platform-as-a-Service (PaaS) delivers a cloud-based developmentenvironment with everything required to support the complete lifecycle of building and delivering web-based (cloud) applications
• IaaS
• Infrastructure-as-a-service (IaaS) delivers computing resources, whichincludes servers, networking and storage with virtualizationtechnologies.
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Decision Levels
Administration model
Managed Unmanaged
Hosting models
IaaS PaaS SaaS Hybrid
SharePoint feature sets
Foundation Standard Enterprise O365 Plans More…
Business needs/Objectives
Intranet Collaboration Documentation …
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Integration with LOBCustom Development
3rd Party Tools
NO YES
OOTB Features
DedicatedSharePointInstance
SaaS
Specific data constraintsto respect
YESInternal IT
Infrastructure
InternalIT Staff
Local IaaSPaaS
YES NO InternalIT Staff
YES
YES
NO
NO
Decision Process
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Features not available in SharePoint Online
Content FeaturesOffice Web Apps Server integrationPowerPoint Automation ServicesWCM: AnalyticsWCM: CatalogWCM: Cross-site publishingWCM: Faceted navigationWCM: Image RenditionsWCM: Multiple DomainsWCM: Topic PagesWord Automation Services
Developer FeaturesBCS: Profile PagesBCS: Rich Client IntegrationCustom Site DefinitionsCustom Site ProvisioningFull-Trust Solutions
IT Professional FeaturesAlternate Access Mapping (AAM)Analytics PlatformClaims-Based Authentication SupportConfiguration WizardsDistributed CacheHost Header Site CollectionsManaged AccountsPatch ManagementQuota TemplatesRead-Only Database SupportRemote Blog StorageRequest ManagementResource throttlingSharePoint Health AnalyzerShredded StorageState ServiceStreamlined Central AdministrationSystem Status NotificationsUnattached Content Database RecoveryUsage Reporting and Logging
Insights FeaturesPerformancePoint ServicesPerformancePoint Services (PPS) Dashboard MigrationScorecards & DashboardsSQL Server Reporting Services (SSRS) Integrated ModeSearch FeaturesContent Search Web PartCustom entity extractionExtensible content processingOn-premises search indexResult sourcesSearch connector frameworkTunable RelevancySite FeaturesCustom Managed PathsUsage Analytics
Source - TechNet: http://technet.microsoft.com/en-us/library/jj819267.aspx
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Hybrid or Replication Strategy
High-level hybrid strategies Pros Cons
Completely isolated farms • Low complexity
• Low cost
• Fast deployment
• No integration
• Reduced usability for hybrid end-
users (ex: 2 credentials)
Replication of user profiles • Easy to use for end-user
• Moderate complexity
• Fast deployment
• No real added value
• Necessary evil
Replication of SharePoint Services • Leverage past and future
investments in Search, Metadata,
BI, Workflows and more services
on both farms
• Requires domain federation,
configurations and in most cases,
expensive 3rd party tools (ex:
AvePoint Replicator)
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What is the SLA?
Start with what is important to you• Set min and max acceptable requirements and objectives
• Try to assign a dollar ($) value to them
SLA parameters Measures to look for
System availability % of uptime during a given period
Data security SOC 2 Type II report
Tier 3+ datacenters
Functional capabilities Complete list of available features
Complete list of supported and included services
Regulatory compliance Encryption bits, HIPAA, PCI
Response time Time before ticket taken
Average ticket close time
Other performance levels Customer Satisfaction: Net Promoter Score
RPO and RTO
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How Can I Evaluate Data Security?
Data Center Primary Site Attributes
Tier Requirements TIER I TIER II TIER III TIER IV
Number of power
delivery pathsOnly 1 Only 1
1 Active
1 Passive2 Active
Redundant components N N+1 N+12 (N+1) or
S+S
Compartmentalization No No No Yes
Concurrently
maintainableNo No Yes Yes
Fault tolerance to worst event None None None Yes
Other attributes
Power
distribution,
cooling
Raised floor, UPS,
generator
Raised floor, UPS,
generator
Raised floor, UPS,
generator
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How Can I Evaluate Data Security?
Certification SOC II Type 2
Security
Accessibility
Process integrity
Confidentiality
Privacy For more information, download this detail document from KPMG.
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How Can I Trust a Provider’s SLA?
23
Oversell Under-deliver Dissatisfaction
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How Can I Evaluate a NPS?
Net Promoter Score (NPS) It’s the most widely used KPI to measure
customer support satisfaction amongst cloud and hosting services providers
It’s measured with one simple question after each ticket resolution
How likely are you to recommend COMPANY X to a colleague or a friend?
• <20 = HORRIBLE
• 20< X <40 = BAD
• 40< X <60 = GOOD
• >60 = EXCELLENT
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Business Continuity
RPO et RTO
What are your required standards?• Establish the value for YOUR company in at least 2 scenarios before
requesting prices
Weekly Backup
OK OK OK
IT Pro Restore
RPO(Recovery Point Objective)
RTO(Recovery Time
Objective)
Weekly Backup Weekly Backup
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Licensing Options
On-premise Open License, Open Value and Open Value Subscription
• Small to midsize organization: 5-250 employees
• Corporate, academic, charitable, or government organization
Enterprise Agreement, Enterprise Agreement Subscription
• 250+ emp.
Hosted SharePoint Service Provider License Agreement (SPLA)
SharePoint Online Microsoft terms for cloud subscription P1, P2, E1, E2, E3, E4…
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License Mobility Program (LM)
Some important details You must acquire and maintain Server and Client
Access Licenses (CALs) You must acquire and maintain Software Assurance
(SA) If you don’t have SA, you need dedicated hardware
hosting services Same CALs can be used with other environments with
same users, but server licenses are TRANSFERRED so can’t be reused
You CAN’T mix LM and SPLA licenses for the same software
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Licensing Net Present Value 3 years
License program Scenario 1 Scenario 2 Scenario 3
SharePoint Servers 1 3 4Standard users 250 500 0Enterprise users 0 1000 2500Interest 2% 2% 2%
$-
$200,000
$400,000
$600,000
$800,000
$1,000,000
$1,200,000
$1,400,000
NPV 1 NPV 2 NPV 3
Net
Pre
sent
Val
ue
SharePoint License Cost Analysis
Open Licenses +SAOpen Value 3yrSpread (per year)Open Value 3yrUp-frontSPLA
SharePoint Online
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Licensing Net Present Value 5 years
License program Scenario 1 Scenario 2 Scenario 3
SharePoint Servers 1 3 4Standard users 250 500 0Enterprise users 0 1000 2500Interest 2% 2% 2%
$-
$200,000
$400,000
$600,000
$800,000
$1,000,000
$1,200,000
$1,400,000
NPV 1 NPV 2 NPV 3
Net
Pre
sent
Val
ue
SharePoint Licenses Cost Analyses
Open Licenses +SAOpen Value 3yrSpread (per year)Open Value 3yrUp-frontSPLA
SharePoint Online
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Conclusion
1. Know why you are going and what could stop you from going to the cloud
2. Understand and choose from the different hosting models
3. Make sure you choose a partner that fits your needs for current and future services and guaranties
4. Take the time to do a TCO analysis including labor and licenses
Thank you for your attention!This presentation will be available on the
Vancouver SharePoint Summit website a few days after the event.