Overview of IntelePeer and Cloud Communications

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BUSINESS COMMUNICATION NEEDS ARE CHANGING

Migration from the physical nature of hardware networks to software based infrastructure in the cloud.

Outdated Technology (TDM, PRI, POTs)

Restrictive

Less Control

Poor Visibility

Limited functionality

Costly

Lack of Innovation

State of Business Communications

The IntelePeer Way

SIP Protocol

On Demand

Network and Technology Choice

Control

Analytics

Enhanced Functionality

Cost Effective

Innovation and Speed4

COMPANY BACKGROUND

We bring the power of cloud and software to business communications.

IntelePeer at a Glance BACKED BY STRONG

INVESTORS

To transform and bring the power of the cloud and software to Business

Communications

OUR MISSION

WHAT WE DO

MANAGE & TRACK

Powerful Self-Service Portal for on-demand

Changes and comprehensive analytics

• Stable, reliable leader in SIP since 2003

• Rooted in carrier quality, applied to Enterprise

• Joined forces in 2015 with Advantone to provide a complete contact center solution

OUR HISTORY

Our cloud Platform as a Service provides a suite of business communication services including voice,

messaging and contact center solutions for enterprises and contact centers without the restraints and complexities

of a telecom network.

Significant Partner Ecosystems

UC Technology Partners SBC Technology Partners

CERTIFIED FOR USE WITH INDUSTRY LEADING SYSTEMS

Allworx Servers

Avaya IP Office, Aura 6.0 & SBC Advanced for Enterprise

Cisco Unified Border Element (CUBE) and Cisco UCM

Interactive Intelligence Customer Interaction Center

Microsoft OCS 2007 R2, Lync 2010, Lync 2013

Mitel MiVoice Business (Mitel 3300, Mitel Border Gateway)

ShoreTel ShoreWare PBX, ShoreGear 90 Switches and ShoreTel IP Phones

Unify OpenScape (Previously Siemens)

Business Communication CustomersHealthcare Manufacturing Professional Services

TechnologyEducation Retail Non-Profit

Financial Services

Contact Center Management Customers

Leaders across the Retail, Consumer Goods, Direct Response, Pharmaceutical/Healthcare, and Financial industries rely on Atmosphere®.

Consumer Goods Retail

Direct Response

Financial Pharmaceutical

A PLATFORM BUILT FOR THE ENTERPRISE

A platform without restraints and complexities.

IntelePeer Services

MANAGED APPLICATIONSCONNECTIVITY

BUSINESS COMMUNICATIONS

INTELLIGENCE &MANAGEMENT

Low LatencyRun across 65 countries, with ability to optimize latency

Significant PartnershipsOver 20 vendors and global Broadsoft partner for HD Audio & HD Video.

Built on the CloudIP-based Communications-as-a-Service Platform.

Technology InnovationNetwork core HD Audio and HD Video enabled.

High Availability 99.999%Triple redundancy built into all components.

Fast Turn UpsLess than 10 business days

Pioneering SIP Security(TLS) and Secure Real-time Transport Protocol (SRTP) encryption.

Intellectual Property8 issued Patents

IntelePeer Services

Direct Inward Dialing

IP Toll Free

Int’l Direct Inward Dialing

Domestic Long Distance

Int’l Long Distance

Fluent Federation

HD Voice

CoreCloud SIP

CoreCloudTM Connect

API’sCloud Transfer

Billing aaS

Service Analytics

MANAGED APPLICATIONSCONNECTIVITY

BUSINESS COMMUNICATIONS

INTELLIGENCE & MANAGEMENT

Cloud CentralTM

Portal

INTELEPEER CLOUD PLATFORM

Emergency Services

Interactive Voice Response

Cloud Routing

Virtual Automated Distributor

Virtual Predictive Dialing

ATMOSPHERE ® SERVICES

Visual Scripting

IntelePeer Cloud Communications Infrastructure

Accessible Over-the-Top via public internet

Direct/private reachability to over 15 million US commercial addresses through NNI network

Highly available switching facilities located in Denver, Dallas & Chicago, with:- 10Gbps dedicated waves- Redundant core routers- Diverse, fully-meshed

backbone with 7-13 milliseconds latency between switching facilities

- Diverse 10Gbps Internet connections

- Diverse NNI providers

Chicago

Dallas

IntelePeerCloud

DenverK

IntelePeer NNI network footprint

IntelePeer Switching Facility

IntelePeer router

NNI Provider 1 router

NNI Provider 2 router

10Gbps Internet Circuit

10Gbps Backbone Circuit

10Gbps NNI Circuit Atmosphere Data Centers

Voice Aggregation Data Centers

CORECLOUDTM SIP CAPABILITIES

Reliable, high quality voice communications

Quick, easy turn-up in 10 days or less

Little to no incremental infrastructure investment; direct Internet connection to a SIP-ready PBX

Flexible packaging options

HD audio

Integrated Transport Layer Security (TLS) and Secure Real-time Transport Protocol (SRTP) encryption

Qualified for UC technologies from leading vendors

CoreCloudTM SIP

The quality and uptime of a carrier-grade network without the

costs, delays or hassles

SIP Trunking

IP Communications

CoreCloudTM SIP Benefits

Economics

Flexibility

Precise Ordering Business Continuity

Unique Solutions Packaging

Pay As You Go Unlimited Bundles

Pricing Option for Every Business Need

Per MinuteNPA/NXX decks for high volume

customers

Toll-Free

Caller ID

Per UserUnlimited Usage - Local, Toll Free, LD U.S. & Canada

1 DIDs or Toll-Free Number

Includes porting/set-up fees

CNAM / Caller ID

Directory Listing

E911 included

Per Port/Call PathUnlimited Usage - Local, Toll Free, LD U.S. & Canada

10 DIDs or Toll-Free Numbers

Includes porting/set-up fees

CNAM / Caller ID

Directory Listing

E911 included

PRI is a circuit to a single physical location

– There isn’t a built-in failover

High availability – SIP Trunk redundancy and automatic number failover options

SIP Trunks routed to geographically diverse data centers

– Can easily move traffic from one site to another

Disaster Recovery – Business Continuity

No dynamic capacity with PRI– The n+1 call is blocked

Built in capacity– 5 to 2,500 ports per

trunk group

Flexibility– Scalable per business requirements

Easily Scalable Channels

High Strength Encryption

SECURE CONNECTIONS VIA THE INTERNET

No additional charge4096 bit TLS/SRTP encryption; the strongest commercially availableEncryption can help ensure compliance with PCI, HIPAA, and other regulatory requirementsEnsures privacy and integrity of communications

Enables the secure routing of communications over main corporate Internet and data connectionsEliminates need for dedicated private line

ATMOSPHERE® CONTACT CENTER MANAGEMENT SOLUTIONS

IntelePeer and Advantone: Bringing the Power of One Cloud Solution to Your Contact Center

Customized Contact Center Solutions

Interactive Voice Response (IVR) Call Routing

Automated Dialing Efforts

Seamlessly transition calls from automated systems to agents

Manage multiple dialing campaigns, agent groups and locations from centralized controls

Real-time lead updates

Call recording capabilities

Rapidly deploy inbound & outbound IVR applications

Dealer locator provides a simple interface for consumers to find closest location

Easily integrate to your CRM and/or fulfillment platforms

Custom features, including: surveys, speech recognition, credit card activations, emergency alerts, reporting and more

Route calls based on business needs

Make immediate changes to routing strategies

Live monitor any call within any contact center

Retain control over Toll-Free numbers

Virtually manage contact centers from a single location.

Virtual Predictive Dialer (VPD) Virtual Automated Call Distributor (VACD)

Skills based routing to decrease call transfers, escalations and call backs

Automated “in queue” Call Back

Real-time monitoring and coaching functionality

Integration with 3rd party CRM and Databases

Virtually manage contact centers from a single location

CONNECTIVITY CAPABILITIES

Putting control, flexibility and visibility into the customer’s hands.

Provisioning API

CONNECT WITH INTELEPEER FOR EASIER SERVICE MANAGMENT

REST based API for easy integrationInstantly activate your phone numbersSearch, order, and port DID and toll-free numbers

Track order statusManage Inventory for directory listings, CNAM registration, E911Order SMS Enabled DIDs to send and receive text messages (Q3 Roadmap)

CloudCentral Customer Portal

ORDER, MANAGE AND TRACK YOUR SERVICES

Manage and add local, toll-free and international telephone numbersConfigure and manage SIP trunksOpen and track customer support cases

Redirect calls to another telephone number, mobile phone or voicemail Track usage and activation statusView invoices and call details

Cloud Transfer

Benefits

Optimize Network Resources and Save Costs When Transferring Calls

Cloud Transfer (SIP Refer) solves for routing between applications and locationsGreater reliability and fail overEliminates need for multiple, simultaneous callsLowers customer CapxMinimizes delayEnsures highest level of customer experienceCost savings based on overall usage

Interconnect multi-sites and disparate enterprises seamlessly with each creating Communities Of Interest (COINs).

Fluent® Federation

Benefits

Provides end-to-end visibility to call flow and quality for improved analyticsEnhances the quality of communications experience through HD audio and videoImproves productivity by enabling simple and seamless collaboration across disparate systemsReduces the cost by avoiding the PSTN

Real-Time Premium Analytics

Benefits

Track activity daily, hourly or in 5 minute incrementsView metrics on call attempts, usage, and completion ratiosSelf-access via ‘My Applications’ in the CloudCentral Portal

Why We Win

• Enable Fully Integrated UC&C Solution

• Hybrid Cloud Multi-Vendor• Reliable and Secure• Excellent In Service

Complete Package

Customer Controls

Selection of Value Add Services

Real Time Service Activation

Innovative Technology +

Multimedia Network

Federation Infrastructure

Powerful Self-Service Portal With

On Demand Changes

Flexibility; Use any UC Technology

Vendor

Simple Pricing Options With

Bundles + Pay As You Go

More Reliable

and Secure