Post on 07-Apr-2015
transcript
Overview of Operations Management
Group Members
• Names Roll Nos
• Saket Ambekar 5
• Tanuja Chaudhari 23
• Manju Dhameja 28
• Akshay Kapse 43
• Haresh Lachhiramani 52
• Sushil Lulla 56
What are Operations?
Transformation Process OutputsInputs
Customers
Raw Materials
Information Process
Capital Equipment
Labour
Product
Services
Feedback
OPERATIONS
What is Management?
In simple words, management means managing the work. It also means getting the work done from your sub-
ordinates.
What is Operations Management?
Transformation Process
OutputsInputs
Customers
Raw Materials
Information Process
Capital Equipment
Labour
Product
Services
Feedback
OPERATIONS
OPERATIONS MANAGEMENT
History of Operations Management
Procurement
Land, Machinery, Buildings, Raw Materials.
Facility Layout
Minimal material handling & transportation & better working conditions.
Scope of Operations Management
Scope of Operations Management
Installing
Installment of various components or machineries.
Scheduling
To allocate resources with a time constraint.
Scope of Operations Management
Processing
Value is added to the raw material and we get a finished product.
Storing
Stocking raw materials , WIP & finished goods.
Scope of Operations Management
Quality Management
Quality Control
Quality Improvement
Example: Setting up a Restaurant
Procuring (Raw material, land, building,
Gas)
Facility Layout(Planning the
Layout of Kitchen)
Installation(Actual
Installation of Gas& Computer)
Scheduling (Preparing the time table
Of activities)
Processing(Actual Production takes place
Of food items)
Storing(Perishable items such
As milk, curd )
Quality Mgmt(Managing the quality)
Methods of Improvement(Quality improvement)
How is OM related to other fields of management?
Operations
FinanceMarketing
HR
Importance of Operations Management.
Improves productivity
Effective control of the conversion process of inputs into output.
Improves our ability to meet customer needs.
Ensures provision of high quality products and services at reasonable prices.
Enables us to provide service to our target customers better than our competitors.
Importance of operations management
Its central to the building of brand name.
Brand can be built around the principle of providing best quality at ‘The best price’.
Improves the standard of living and wealth of nations.
Operations management in recent past....The Indian Railways turnaround
Was declared to be heading towards bankruptcy in 2001.
In 2007 it became the second largest profit making PSU after ONGC.
The fund balance crossed 12,000 crores in 2005-06. It reached a low of 149 crores during 1999-2000.
What made this happen?
Major change in operating philosophy.
Resource leveraging.
Dynamism led to opportunities which were unexplored due to rigid nature of operations.
Conclusion
“I want a car that is well builtI want a shirt that is well stitchedI want a course that is updatedI want food that is hygienic”
Golden Words of today’s customer: