Participate in WHS processes

• Section 1 Weeks 2 – 7Plan and conduct work safely

Recap Week 6 - August 22nd 2013

* Steps towards hazard management

* Assessing risks and prioritising

Week 7 - August 29th

2013Personal and

professional workplace

hazardsTraining package Pp 45 -50

Workplace harassmentWorkplace harassment

Workplace harassment is where a person is subjected to behaviour, other than sexual harassment that:1. is repeated, unwelcome and unsolicited;2. the person considers to be offensive,

intimidating, humiliating or threatening;3. a reasonable person would consider to be

offensive humiliating, intimidating or threatening.

Workplace harassment

1. an employer/PCBU;2. worker;3. co-worker;4. group of co-workers;5. client or customer;6. a member of the public.

can be committed by:Workplace harassment can be committed by

can be committed by:Workplace harassment can be committed by

Workplace harassment covers a wide range of behaviours ranging from subtle intimidation to more obvious aggressive tactics.

It is important that employers/PCBU apply the risk management process to prevent or control exposure to the risk of workplace harassment.

What would a children's service have in place for it's employees to ensure workplace harassment is contained or dealt with?

ACTIVITY 1 Individual activity:

Students are to investigate the term grievance/staff conflict within the following documents – use the term staffing as a guide

1) The National Education and Care Service Regulations 20112) The National Quality Standards3) Work Cover Authority of NSW4) Fair Work Australia/Ombudsman

What did you find out? Discuss.N.B Grievance procedures will be investigated more fully in Week 12 – Work with Others

Stress

STRESS

• In most instances workplace stress arises from general day to day workplace issues.

• Stress usually has a slow and insidious onset.

• It is difficult to manage and difficult to alleviate.

• Stress is not a disease but a disturbance to your psychological health which often is shown in your attitude, mental function and physical health.

STRESS

• Stress is harmful to both mind and body.

• How a person reacts to stress can be dependant upon each individual and their support system.

• If there are sufficient and effective counselling provisions or family and peer support, then stress is often managed better.

• WHY?

STRESS

• If there have been previous stressful events, stress has not been recognised early or there are multiple issues involved, then stressful events are not easy to manage. What causes one person great stress may not trouble another.

STRESS

How can stress be lessened, or dealt with?

STRESS

ACTIVITY 2Think about a stressful situation that has

happened at work or home.Using the worksheets provided –

1) Provide examples of a situation/situations where you have been stressed.2) Then list what you have done to calm yourself/change the situation.3) Finally, what strategies did you use to try and not

become stressed again if the same situation occurred.

Were you successful? Students to share experiences.

STRESS

Most workplaces which principally deal with other human beings and their needs are high stress areas.

STRESS STRESS

STRESS

What factors would create stress in a children's services workplace?

STRESS STRESS

STRESS

• Extremely busy and turbulent work.• A high ratio of inexperienced staff.• Under qualified staff.• High turnover of staff.• Too many demands.• Extremely monotonous work.• Every workplace can have this from time to time – so

stress can arise in any job at any time.

STRESS • COMMON STRESSES IN THE WORKPLACE• STAFF – puntuality, constant change, shortage of staff or

unrealistic expectations.• CLIENTS – aggression, punctuality, rudeness, unrealistic

demands.• CHILDREN – highly stressed, unsettled, sick or anti-social

behaviour etc.• ENVIRONMENT – noisy, lack of space/equipment,

equipment unsafe or uninspiring.• WORK CONDITIONS – poor pay, incorrect pay, over time

shifts, assessments, lack of leave and breaks, lack of status, poor communication.

STRESS STRESS STRESS

ACTIVITY 3Students to complete Activity 1.13

BULLYING

• Bullying at work is a problem that is only just beginning to be recognised as one of the main causes of workplace stress.

BULLYING

A bully can be a• Manager;• Supervisor• Co-worker.

BULLYING

• A bully is a person who uses strength or power to coerce others by fear.

• Workplace bullying exists in various forms.• It involves behaviour that intimidates, degrades or

humiliates a worker – sometimes in front of others.• Sometimes the behaviour is subtle and not easily

observed by others...i.e. Put downs, aggression, poorly managed conflict, opinions or personality clashes.

SYMPTOMS OF STRESS • HAVING TROUBLE SLEEPING.• LIMITED PATIENCE.• INABILITY TO STOP THINKING ABOUT PROBLEMS.• FEELING OVERWHELMED.• LACK OF CONCENTRATION.• OVERACTIVE.• LOSS OF APPETITE/OVER EATING.• TIRED/LETHARGIC• QUIET/WITHDRAWN• SADNESS OR DEPRESSION.

STEPS TO DEAL WITH STRESS • Identify what stresses you.• Identify your reaction to stress.• Identify what you can use or do to reduce stress.• Manage your stress, control the situation DON'T LET IT

CONTROL YOU!.• Be aware of other's stress.• OVERACTIVE.• IN ANY JOB YOU WILL NEED TO BE ABLE TO MANAGE

YOUR STRESS.

MANAGING/ELIMINATING STRESS • Take time out. Even if it is for only a short period each

day.• Read. Listen to music or just “be.”• Give yourself a pat on the back when you do something

well.• Look for the good/positive in every situation no matter

how bad it seems.• Look at what you can change and let go what you cannot.• Write down your goals then break them down into small,

achievable steps.

STRESS

Q. CAN CHILDREN GET STRESSED?

STRESS STRESS

ECA PLP – TALKING ABOUT PRACTICE Adventurous Play 2 – developing a culture of risky play...

• DID YOU SEE ANY HAZARDS THAT POSED POTENTIAL SAFETY RISKS?

• HOW DID THE STAFF WORK TOGETHER EFFECTIVELY – WITHOUT STRESS OR CONFLICT?