transcript
- 1. Suzanne Chinn MS, RN
- 2. Patient Care Area Volunteer Orientation Dress Code: Clothing
worn by South County Hospital staff and volunteers must be neat,
clean and professional. For staff safety concerns and to portray a
professional image, attire such as tee shirts, see-through
clothing, flip flops, shorts, sweatpants, jeans and visible
undergarments are inappropriate attire for all staff. All personnel
providing direct patient care and support services for direct
patient care must wear socks or stockings with closed toe shoes.
Perfume, aftershave, deodorant and hair care products must be worn
in moderation. Jewelry should be worn in moderation. Staff should
give consideration to the particular area they are employed in,
e.g., dangling jewelry is a safety issue and should not be worn in
certain clinical areas in the Hospital. In order to project an
appropriate level of professionalism and excellent customer
service, the use of cellular phones in patient areas is not
permitted and should be limited in other operational areas of the
Hospital.
- 3. Patient Care Area Volunteer Orientation Hand Hygiene Before
entering any patient room, you must use the purell outside the
room. When you have complete the activity that brought you in that
patient room, you must also use purell on the way out. To use the
foam correctly, place you hand under the spout. Rub the foam over
all surfaces of your fingers and hands, between fingers and allow
to dry. Do not rub your hands on your clothing to speed drying
time. Remember Foam in, Foam out! This prevents transferring and
infections from patient to patient.
- 4. Patient Care Area Volunteer Orientation Report to your
assigned Patient Care Area. Check in with Charge Nurse to determine
priority of activities. Introduce yourself to the Charge Nurse and
explain how you can be of assistance. Clean all stretchers. Put
sheets on the stretcher when it is dry. This is a visual cue to all
employees that the stretcher is clean. Stock linen in pass-thrus.
Be sure to look at the par levels and do not overstock. Review with
Charge nurse which rooms to avoid(hospice, precautions) and visit
each room with hospitality cart. Ask Charge nurse which rooms may
like a visitor. Have books, cards to play card games or other
diversional activities(puzzles, coloring). Assemble Admission
packets or other materials as directed. Sit at the desk by the
doors to greet visitors and give directions to rooms.
- 5. Patient Care Area Volunteer Orientation Cleaning Stretcher
mattresses (both sides) and side rails will be cleaned and
disinfected with approved disinfectant or wipes(PDI or Clorox) on
both sides by the environmental staff, nursing staff, or volunteer
after each use. Gloves must be worn when using these products.
Allow the surfaces to dry completely. When dry, place a fitted
sheet on the mattress. The fitted sheet on the stretchers notifies
everyone that the stretcher is clean and ready for use. Clean
wheelchairs with Clorox or PDI wipes and allow to dry completely
before using.
- 6. Patient Care Area Volunteer Orientation Stocking linen in
the pass-thrus. The par level for linen is: 5 bed pads 5 chucks 5
diapers 15 face cloths 5 fitted sheets 5 flat sheets 5 johnnies
(gowns) 5 pillow cases 10 towels
- 7. Patient Care Area Volunteer Orientation Hospitality Cart
Offer magazines, books, eye covers, ear plugs, blankets, etc. Offer
to get fresh water if not on fluid restrictions or NPO Make sure
call light and bedside table are within reach Ask if there is
something that they need that you may get for them. Report anything
of concern to the RN caring for the patient or the Charge Nurse.
Avoid talking about the patients medical issues, avoid discussion
or recommendations about physicians. See Nadine if items on the
carts need to be re-filled.
- 8. Patient Care Area Volunteer Orientation At the direction of
the Charge Nurse, Nurse Manager or Secretary, assemble Admission
packets or other informational materials. After you have completed
all of the tasks on each of the Frost Floors, you may want to check
on the ICU and ask if they have any patients who may like a
visitor. Sit at the front desk on your assigned unit. Please be
sure to look at each visitor, say hi and ask if they need any
help.