Patterns of Observable Work, Brian Tullis

transcript

Brian Tullis, Alcoa Fastening Systems, TUG 2010 Customer Presentation

Brian Tullis @briantullis

Observable Work: #owork

Patterns of Observable Work

Alcoa Fastening Systems Customer PresentationTraction User GroupNewport, RIOctober 13, 2010

http://www.flickr.com/photos/briherbst/2929013227/in/set-72157607914929015/

This presentation contains ideas and slides from Enterprise 2.0 Santa Clara, where Joe Crumpler and I will give a talk called ‘In the Flow: Patterns of Observable Work’ on November 10, 2010.

If you see that talk in person or find it online somewhere, many of the slides from here will be very familiar.

Acknowledgements:Greg Lloyd; BlogJim McGee; BlogPaula Thornton; BlogJohn Tropea; BlogJon Udell; BlogJack Vinson; BlogRick Ladd; Blog

Why am I here?Define what Observable Work means to meExamples and case study from our TeamPage

serverThursday October 14 we will continue this

thread in the “Observable Workshop”. All of the kool kidz will be there.

For more info about me, my company, and our use of Traction, see the Appendix

And…is this what a clambake looks like?

The Problem…

A foundation of knowledge work. Owork leverages its core principles via people, process, and technology patterns to work more effectively

Observable Work (Owork)

Value PropositionIncrease performance of virtual teamDo more with lessDeliver IT projects better, faster, at lower

costIT-Business alignment

Core Principles

All organizations are different. These may not work for yours, and sometimes, they don’t work in ours

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http://www.flickr.com/photos/sumit/794763/

http://www.flickr.com/photos/joachim_s_mueller/2311069122/

The Patterns

People PatternsCommunities of TrustCommunity ManagersResponsibility to ShareIn-Process Culture

Communities of Trust

Communities From Our World…

Community Manager(s)

Responsibility to Share

In-Process Culture

Process Patterns Narrate Your WorkStatus From Visible WorkBuild links between your silos

Narrate Your Work

Status from Visible Work

Build Links Between Your Silos

Technology PatternsActivity streams (filtered please)Living files

Activity Streams:

IS Projects each get a home page with a main “all articles” activity stream, among others…

These are not living files

What’s next for us?

Thank You!

And thanks to my colleagues. They do all of the work.

Contact me:Brian Tullis:

Twitter @briantullis LinkedIn briantullis

Appendix

AFS At A Glance

Statistics, Facts, Figures In use since 2008Platform: Traction TeamPage 4.265Search: Attivio advanced search moduleSingle sign-on; permissions through Active Directory1 part time admin (4hrs/month)2 or 3 part time ‘community managers’…not their

day job…Running on Windows Server 2003/VMWare800 registered users, 300 regular readers, most

content wide open to 30,000 on global WAN100 regular contributors, 50 core contributors29,142 pieces of content; approximately

1,000/month (articles, comments, attachments, etc)

Selected ReferencesJon Udell’s Data-driven career discovery,

which introduces Observable WorkTwitter #OWorkGreg Lloyd’s Intertwingled WorkMorten Hansen’s CollaborationHarwell Thrasher’s Boiling the IT FrogOur Blog Next Things Next