Building a Culture of Innovation in Government

DAVID EDINGERChief Performance Officer, City & County of Denver, CO

SCOTTY MARTINPeak Academy | Peak AnalyticsCity & County of Denver, CO

Who are these guys?Dave

• Civic Entrepreneur

• Executive Leader

• Fun Fact….

Scotty

• Environmental Engineer

• Change Agent

• Fun Fact…

Denver’s 2014 Budget - Expenditures

Denver’s 2014 Budget – FTE

Asset Type Amount

General Fund 7,829

Internal Srvc Funds 136

Enterprise Funds 1,686

Special Rev. Funds 1,586

TOTAL 11,237

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Why Peak Academy?Investing in Ourselves & Our Culture

• Let’s see if we can create 11,000 innovators in Denver

• That sounds cool, but how?

Process InnovationProcess vs. Technology

• Technology had to come, but start with creating the

culture of innovation

• Lean process improvement – The Open Source of

innovation

Teaching Innovation

through… TENNIS?!?

Rules of the Game…

No one can touch the ball more than once1

Follow the same order in each round2

There can be no drops (“defects”): Start Over3

The ball must pass through everyone's hands4

Must be done in 5 seconds5

Debrief…What did you learn?

• What was your team’s greatest INNOVATION?

• What “WASTE” was there in your process?

• Did you see the waste together / Work as a team?

• Did you all “SEEK PERFECTION” together?

• Did your team create “FLOW”?

• Did you QUESTION the rules of the game?

• Did you have FUN?

5 Principles of INNOVATIONLean Process Improvement as taught to us…

• Identify the value that your customers demand

• Map the steps required to deliver value to your customers

• Deliver value to customers on demand (called “Pull”)

• Deliver value to customers without waste (called “Flow”)

• Seek Perfection as a TEAM: Standardize and solve to improve

Lean provides toolsTo Identify “Waste”…

• 8 types of Wastes

• Gemba Walk

• Process Mapping

• Spaghetti Diagrams

• Communication Circles

& to eliminate “Waste”

• Standard Work

• Takt Time and Level Loading

• Just Do Its (JDIs)

• Rapid Improvement Events (RIEs)

Waste is a DIRTY Word, right?Waste is disrespectful…

• …of HUMANITY because it wastes scarce resources

• … of INDIVIDUALS because it asks them to do work with no value

• …of CITIZENS because it asks them to endure/pay for work with no value

Tools to ID Waste

PROCESS MAPPING

You ID’d the waste, now what?Standardize to solve & improve!

• Standard Work EXERCISE

• Pull out a sheet of paper & follow my instructions…

State after

Innovation

State

before

Innovation

Standard Work

How Standard Work “works”…

Sample InnovationsFrom our Denver Colleagues

• Lien Letters at Public Works

• Animal Shelter – Length of Stay

• Retail MJ

• Others…

Th

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mp

ac

t

$-

$2,000,000

$4,000,000

$6,000,000

$8,000,000

$10,000,000

$12,000,000

$14,000,000

$16,000,000

IdentifiedActual

$5,331,439.31

$838,012.98

$7,132,375.11

$2,331,693.93

$2,463,814.42

$1,830,293.09

2013 Efficiency Opportunity

Remaining

Black and Green Belts

Rapid ImprovementEvents

Final Exam!You have to pass this exam to get your certification:

• Question about Denver

• Question about Peak Performance

• Question about Lean & Process Waste

• Final “fun” question

By the Powers Granted in us you are all now “Denver Green Belts”!

Do you have Q’s for us?What’s next for Denver & Peak Academy?

• Some closing thoughts…

• Culture of Innovation

• Embedding and Supporting Innovation

• Will you try to innovate when you get home?

• What obstacles do you think you’ll face?

• Can you create your own Academy?

DAVID EDINGERe. David.Edinger@DenverGov.org

SCOTTY MARTINe. Scotty.Martin@DenverGov.org