Jeanne J. Holmes, PhDRiskVersity

Measure What Matters

Triangle Industry Liaison Group | September 2019

PEOPLE ANALYTICS

What is driving the

change from

metrics to analytics?

What are the

differences between metrics & analytics?

How can you

transform your

metrics into analytics?

What is Driving the Change?

What is Driving the Change?

• Technology & innovation

• Business analytics

• Cost pressures

Cost Pressures

• More effectively find the skills and expertise needed at the right time for the right price

• Retain star performers more cost effectively• Predict workforce needs• Monetize workforce strategies

What are the differences?

Metrics Analytics

Reactive reporting (descriptive)

Proactive predicting (prescriptive)

Provide information that gives a “status update” for tactics and operations

Provide insight that helps inform decision-making and drive strategy

Provide a standard system of measurement

Provide a systematic computational analysis of data or statistics

Measure single data points Connect multiple data points

State the past and present State the past, present, and predicts the future

Recruiting & Selection

Reactive Reporting

Typical Metrics• HBCUs, HSIs, women-only institutions • Women & minorities candidates• Minority-targeted marketing sources• Women & minority employees

Proactive Predicting

• Capacity & capabilities• Internal and external movement• External forces

Proactive Predicting

• Recruitment yield ratios• Recruitment source pipeline • Relationship between

– Staffing levels/diversity & sales– Recruitment sources and

performance/turnover/ competencies– Future performance and selection tool

scores/candidate characteristics

Retention

Reactive Reporting

• Turnover rates • Promotions• Employee satisfaction• Development activities• Engagement-type activities• Retirement age• Ready-now women and minorities

Proactive Predicting

• Exit risks• Influence of retirement on workforce

capacity and capabilities• Retention-related programs• Future-ready women and minorities• Organizational Network Analysis (ONA)

How do I change a metric into an anlaytic?

Intention vs Reality

Final Thoughts

Focus on predicting and prescribing

Evaluate regularly

Don’t neglect organizational strategy

Start small and go for impact

If possible, hire someone with analytics experience

SMART ORGANIZATIONS MANAGE RISK.

EXCEPTIONAL ORGANIZATIONS PREPARE FOR IT.

JHolmes@RiskVersity.com