Post on 22-Jan-2018
transcript
Webinar:
Using Performance Support
Solutions to close Knowledge Gaps
Host:
Anusha Jain
Vice-President, G-Cube
Presenter:
Hans Ramaker
Director, Philips University
Internal use only
About G-Cube
Established : Year 2000
Business : Learning Products & Services
Markets : US 40%, Europe 40%
Australia & Rest 30%
Customers : 350+ customers across globe
Locations : India, US & Canada
Workforce : 300+ people on payroll globally
Growth : 30%+ Y.O.Y Growth for Last 5
Years
Internal use only
About G-Cube
• Fastest 50 Growing Company in IT/ITeS space in India, 5 years in a row by Delloite
• Fastest 500 Growing Company in IT/ITeS space in Asia pacific, 5 years in a row by Delloite
• Top 100 companies in the Asia Pacific region by Red Herring
• NASSCOM - Among Fastest 50 Emerging IT/ ITesCompanies
• Co-Founders recognized by Fortune magazine in '40 under 40' entrepreneurs list in 2014
• Our CEO, recognized as Top 10 e-Learning Movers & Shakers in Asia-Pacific region for two consecutive years now
• Among Top 10 e-Learning Companies, 2 years in row by TrainingIndustry.com
• 15+ Awards for our LMS, WiZDOM. Including feature amongst top 15 LMS worldwide for 2 consecutive year
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The Presenter
Hans Ramaker joined Philips Lighting as Senior
Director - Learning innovations and
technology after several years of learning
experience at Toshiba medical systems and
Philips Healthcare.
Hans is responsible for introducing and
implementing new learning technologies within
Philips to make learning more efficient and
reduce the overall costs of training. He is also
responsible for the Performance support
structure within the Philips Organization.
Internal use onlyConnected LED lighting2015
Sales 2014: EUR 21.4 billion
More then 100 countries
Employees:108,000
Segments:
•Healthcare
•Lighting
•Consumer Lifestyle
Internal use only
Lighting
Outdoor:
•street lighting
•car lights
•residential areas
•sports arenas
Specific applications:
•horticulture
•water purification
Indoor:
•homes
•shops
•offices
•schools
•hotels
•factories
•hospitals
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Poll Time!
How do you define Performance Support?
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* Bob Mosher
The 5 moments of need
Internal use only Philips University, August 2014
Study time
0
50
100
150
1980 1985 1990 1995 2000 2005 2010 2015
Study time
New
Products/year
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Learner Practitioner Expert
Formal SocialExperiential
* Bob Mosher
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Formal learning
Forgetting curve
12
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* Manfred Spitzer 2015
Formal learning
Classroom
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* Manfred Spitzer 2015
Formal learning
Online Coursework
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Poll Time!
How much of your learning and training strategy includes performance
support and job aids?
Internal use only* Charles Jennings 2014
16
Retention rate
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Learning methods internal staff
Philips Lighting Academy
Social
learning
20%
% % %
Internal staff
External customers
Performing
task
18
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Learning methods for PractitionersInternal and external practitioners
Social
learning
20%
Performing
task
Formal
learning
10%
Performer
support
70%
CommunitiesSocial learningJob coaching
Sharing CasesUpdate e-learningsKnowledge dBCertification
WorkshopsSimulation HW/SWPractice online
Workflow integrated information
19
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* Charles Jennings 2014
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Our focus needs a shift
90
8
2
50
25
25
75
15
10
Formal Learning
Quiz/ test
E-learning modules
Books
Webinars
Video
(V) Class sessions
Social Learning
Communities
Communities of Practice
Peer Coaching
Managerial Coaching
Mentoring program
Expert sharing Sessions
Buddy-ing/Shadowing
Experiential Learning
Solving problems
Challenging assignments
Practice in new initiatives
day-to-day activities
JIT information in the workflow
Support @ moment of needFocus A
rea
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Learning methods for PractitionersFrom content to context
Examples:
22
Awareness training
Software application training
Process training
System Sales training
Awareness Quiz
Installation training
End user training
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Learning methods for PractitionersAwareness training – From Lumen to Human
23
Inspirational cards based on user
experience. Information available
anytime, anyplace, anywhere.
from content to context
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Learning methods for PractitionersAwareness Quiz – Beat the best
24
SMS from
your mam?
No, I’m
playing
lighting quiz.
Like to join?
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Learning methods for PractitionersSoftware application
25
Team tool
All Managers
Role and task based
information added in the
workflow, delivered at
the moment of need.
Internal use only
Learning methods for PractitionersProcess steps information in the workflow
26
Smart menu to pull information based on need:
- Subject
- Level of detail.
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Learning methods for PractitionersLighting systems Sales support
27
Information support
Preventing Learning
0
50
100
150
1980 1985 1990 1995 2000 2005 2010 2015
Information @ moment of need
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Learning methods for PractitionersInstallation & configuration – JIT – WIP
28
Knowledge and skills integration
into the workflow
Interactive information into (e)Manuals:
Video, e-learning, checklists etc.
Demo box:
Demonstrate possibilities
Simulate StoreWise (sales, installer)
Practice the installation and configuration.
User Cases
(3)
Virtual demo box
Installation
animations
Interactive
manuals
Skills Learning
Configuration
Knowledge Learning
Installation
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Poll Time!
What has been your biggest challenge in implementing performance
support?
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PPM mid-year: 70:20:10
30
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Non learning option
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Questions?
We are always willing to talk more!!
Please feel free to reach us at:
Anusha Jain
info@gc-solutions.net