Post on 15-Dec-2015
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Please take a moment to Please take a moment to complete your ComINDEX complete your ComINDEX and plot your position.and plot your position.
Amiable
Relator
Expressive
Socializer
Analytical
Thinker
Driver
Director
•
•
Communications: Communications: Get What You Want with Get What You Want with
What You’ve Got!What You’ve Got!
Workforce Professional AcademyWorkforce Professional AcademyDecember 7-9, 2011December 7-9, 2011
Jeanne Rademacher Training Jeanne Rademacher Training Initiatives, Inc.Initiatives, Inc.
People hear what we say but People hear what we say but they see what we do. they see what we do. And seeing is believing!And seeing is believing!
-Eric Harvey and Al Lucia-Eric Harvey and Al Lucia
What Made the Difference?What Made the Difference?
What you were going to do today?What you were going to do today?Who you were going to work with?Who you were going to work with?The projects you have to The projects you have to
complete?complete?
It could be:It could be:
You are just having a really bad You are just having a really bad hair day!hair day!
You have to work on some project You have to work on some project you really don’t want to doyou really don’t want to do
You have to work with someone You have to work with someone you really don’t want to work withyou really don’t want to work with
You just aren’t being heard!You just aren’t being heard!
Rule of ThreeRule of Three
SummarizeSummarizeTell what you’re going to talk aboutTell what you’re going to talk about
TalkTalkDiscuss your topicDiscuss your topic
SummarizeSummarizeRecap what you just talked aboutRecap what you just talked about
Openness/ResponsiveOpenness/Responsive
•
OpenOpenHighHigh
LowLowSelf ContainedSelf Contained
How a person is perceived as responding or How a person is perceived as responding or controlling their emotions and sharing their controlling their emotions and sharing their
feelings.feelings.
Direct/AssertivenessDirect/Assertiveness
•Ask/IndirectAsk/Indirect Tell/DirectTell/Direct
The degree and method by which a person The degree and method by which a person is perceived to influence the thoughts and is perceived to influence the thoughts and
actions of others.actions of others.
The Communication GridThe Communication Grid
Amiable
Relator
Expressive
Socializer
Analytical
Thinker
Driver
Director
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D
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R
E
C
T
A
S
K
D
I
R
E
C
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EL
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OPEN
HIGH
LOW
SELF CONTAINED
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The Communication GridThe Communication Grid
Amiable/Relator
Question: Why
Specialty: Support
Reward: Appreciation
Expressive/Socializer
Question: Who
Specialty: Social
Reward: Recognition
Analytical/Thinker
Question: How
Specialty: Systems
Reward: Respect
Driver/Director
Question: What
Specialty: Control
Reward: Power
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D
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R
E
C
T
A
S
K
D
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C
T
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EL
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OPEN
HIGH
LOW
SELF CONTAINED
Amiable/Relator CharacteristicsAmiable/Relator Characteristics
PositivePositive HelpfulHelpful DependableDependable AgreeableAgreeable
NegativeNegative CompliantCompliant ResigningResigning PitiablePitiable
Pace Time Priority
Slow Present People
Expressive/Socializer Expressive/Socializer CharacteristicsCharacteristics
PositivePositive ExhilaratingExhilarating OptimisticOptimistic LivelyLively
NegativeNegative HotheadHothead TestyTesty ManipulativeManipulative
Pace Time Priority
Fast Future People
Analytical/Thinker Analytical/Thinker CharacteristicsCharacteristics
PositivePositive Hard-workingHard-working DeterminedDetermined EfficientEfficient
NegativeNegative FinickyFinicky RighteousRighteous RigidRigid
Pace Time Priority
Slow Past Work
Driver/Director CharacteristicsDriver/Director Characteristics
PositivePositive FirmFirm CompleteComplete InventiveInventive
NegativeNegative InflexibleInflexible ImperviousImpervious CompulsiveCompulsive
Pace Time Priority
Fast Immediate Work
The art of communication is the The art of communication is the language of leadership.language of leadership.
-James Humes--James Humes-
Being good means being good all Being good means being good all the time. There are no time outs…the time. There are no time outs…no crossing your fingers behind no crossing your fingers behind your back. your back. Everything Everything counts.counts.
-Santa Claus--Santa Claus-
10 Things You Must 10 Things You Must Know About PeopleKnow About People
People are insecure…Give them People are insecure…Give them confidenceconfidence
People like to feel special…Sincerely People like to feel special…Sincerely compliment themcompliment them
People look for a better tomorrow…Give People look for a better tomorrow…Give them hopethem hope
People need to be understood…Listen to People need to be understood…Listen to themthem
10 Things You Must 10 Things You Must Know About PeopleKnow About People
People lack direction…Navigate for themPeople lack direction…Navigate for themPeople are selfish…Speak to their needs People are selfish…Speak to their needs
firstfirstPeople are emotionally low…Encourage People are emotionally low…Encourage
themthemPeople want to be associated with People want to be associated with
success…Help them winsuccess…Help them win
10 Things You Must 10 Things You Must Know About PeopleKnow About People
People desire meaningful relationships…People desire meaningful relationships…Provide communityProvide community
People seek models to follow…Be an People seek models to follow…Be an exampleexample
Source: The Choice is Yours: Today’s Decisions for the Rest of Your Source: The Choice is Yours: Today’s Decisions for the Rest of Your Life By John Maxwell.Life By John Maxwell.