CASE STUDY

Performance Management System At Mobiserve, Pakistan.

GROUP LEADER

MUHAMMAD NAJMUL HASNAIN

HISTORY Mobiserve was founded in 1999. with a main objective to provide leading Technical and

Telecom services through its Engineering and Manufacturing arms.

Mobiserve, in addition to top notch Business Process Outsourcing services via its Business Services arms first Service.

Mobiserve motivate the top management to claim its position as one of the region's biggest and finest service providers, swiftly playing a major role in setting regional standards.

Head office and regional offices of Mobiserve.

Head office: Egypt

Regional Offices: MobiServe Pakistan MobiServe Iraq MobiServe Bangladesh MobiServe Algeria MobiServe Tunisia MobiServe UAE

INTERVIEWS

Q&A

Do you know about the PMS?

YES

NO

Performance agreement is needed to be the part of PMS at Mobiserve?

Yes

NO

Are you satisfied with existing PMS At MobiServe?

YES

NO

NO COMMENT

After how long Interim review is needed to be conducted?

Quarterly

Semi annualy

After 4 months

Is there need of improvement in current PMS?

YES

NO

How it can be improved?

perfomacneagreement

Improve interimreview system

PMS & Pay, Promotion, Bonuses Decision should be centralize or

decentralize?

centeralize

decentralize

Are you satisfied with current interim review system?

Yes

NO

Up To someextent

After interim Review training is needed for underperformer?

Yes

NO

not only forunderperformers

SNAP SHOT OF ALL IMPORTANT QUESTIONS ASKED IN INTERVIEWS.

Do you know about the PMS? Yes [8] No [4]

Performance agreement is needed to be the part of PMS at Mobiserve? Yes [9] No [3]

Are you satisfied with existing PMS At MobiServe? Yes [8] No [3] NO COMMENT [1]

After how long Interim review is needed to be conducted? Quarterly [2] Semi annually [3] After 4 months[7]

Continue…

Is there need of improvement in current PMS? Yes [9] No [3]

How it can be improved? Performance agreement[8] Interim review system [4]

PMS & Pay, Promotion, Bonuses Decision should be centralize or decentralize? Centralize [3] Decentralize[9]

Continue…

Are you satisfied with current interim review system? YES [3] NO [7] Up To Some Extent [2]

After interim Review training is needed for underperformer? YES [7] NO [0] Not only for Underperformer [5]

Current PMS at Mobiserve FLOW CHART

Job contract Task Are Assigned Mid Term Review

DOCUMENTATION Training and development program Final review

DOCUMENTATION Sending final reviews to head office

Continue.. Decision of PPB

Good performers Pay Bonuses Promotion

Bad performance Decision implemented in Pakistan End

Suggested PMS at Mobiserve FLOW CHART

performance agreement Performance development and improvement

plan Action (Employee will work in order to achieve

standards) Interim Review

DOCUMENTATION T&D Program is needed

Yes T&D program

No

Continue… Interim Review

DOCUMENTATION T&D Program is needed

Yes T&D program

No Formal review

Continue…

Decision of PPBGood performers

Pay Bonuses Promotion

Bad performance Report sent to head office End