Point and click settings

transcript

Settings for chat widget

Enter your company details, which will appear on chat bar and contact email to which messages

will be sent

You can select manual agent or auto agent. We suggest that you start with manual agent and

slowly add to your knowledge base, after

that auto agent becomes more smarter and can truly help your visitors

when you are not around.

Do you want to ask visitor to enter their names ? If

yes, then toggle to true. If you see too many visitors

put off by you asking them to fill up too much information, you might

have to revise it.

This allows you to engage proactively with

your customers. So visitors will get an

welcome message when they land up on your

website.

This allows customers to leave messages behind,

when there is no one logged into chatportal and there is auto agent

enabled.

You can rename the auto agent.

The default is Maya, meaning the mystical

one, that's all pervasive, in Indian philosophy.

You can selectively show the chat bar to a

percentage of visitors, allows you to do a simple

A/B testing of how effectively vhelp is

working.

If you are trying to test how good is your lead

into sales conversion is , just put in the payment / thank you page URL and

you can easily tracks visitors that are getting

converted.

You can selectively show it to visitors which on

certain page by entering the URL here, like you only want to help on

payment page , so you can paste our payment

URL here.

You can selectively target to only customers in certain geos. Like if

you ship only in us, then you want to focus on

visitors which are coming from there.

You are ready to delight your visitors

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