POVs & Experience Prototypes

Inclusive Design

Team

Helen Fang Christian White Varis Niwatsakul Minna Xiao

Disabilities and Social Communities

Initial POV

We met Alyssa, a former Stanford student, child of deaf adults, and American Sign Language instructor.

We were amazed to realize that people with disabilities were (unintentionally) excluded from community interactions and events.

It would be game changing if we could break down the barriers that prevented disabled and physically limited individuals from being fully included in their social communities and environments.

Additional Needfinding

We met Cam, a former Stanford track & field and cross country athlete whosuffered countless injuries and had a lot of intensive PT experience.

Cam

XC / Track & Field Athlete

“...my season is over. That was really really hard for me. Teams in general can do a better job at really coming alongside one another and taking care each other. Not that I didn’t feel that with our team, but especially on the male team it’s just different. It’s a lot less common for people to come alongside and encourage one another.”

We were amazed to find he did not have the medical or emotional support he needed throughout the physical therapy process

It would be game changing if Cam could have an open, transparent dialogue with his coach, trainer, and teammates during tough situations like injuries.

HMW: Increase transparency between trainers and athletes?

Solution: create an app where athletes/trainers can set milestones, and athletes can share those accomplishments with teammates

Experience prototype 1: Human MilestonesAssumption: Visualizing and celebrating personal milestones would help make the PT process more transparent and motivating.

Scene: Looking at her daily goals Is encouraged along the way to her goals.

Human Milestones: Results

Worked:

● liked the idea of human milestone which allowed her to celebrate small achievements and keep in touch with her close friends.

Didn’t Work:

● Could have tailored it towards back injuries to keep it relevant and meaningful for her. Emphasize the small progress.

Surprises:

● she was concerned about the visibility of sharing these milestones because she only wants to share her progress with a small group of people.

Learnings:

● beyond quantifying milestones there was a social/personal aspect that really made a difference in making the user feel they are involved and taken care of along the process.

Human Milestones: Results (cont.)

We met Janet Lewis, director of the Deaf Services of Palo Alto and nationally-certified interpreter

We were amazed to find realize that deaf individuals face many social and communication obstacles in the corporate environment

It would be game changing if group-centric and conversation settings were equally accessible to deaf employees

HMW: Better integrate deaf people to workplace meetings and conversations?

Solution: Create a real-time visualization/transcription of conversations

Experience Prototype 2Assumption: Real-time transcriptions will allow deaf people to converse with others more organically.

Real-Time Milestones: Results

Worked:

● Liked that she could follow the conversation in real time.

Didn’t Work:

● Conversions were hard to follow in text (people speak over each other, text loses facial cues, etc.)

Surprises:

● Deaf people who didn’t speak English well were disadvantaged because they still need an interpreter, reintroducing lag.

Learnings:

● Speech recognition, while faster, does not capture the nuance of speech which is just as important as what words are spoken.

● Conversation lag is not eliminated by real-time transcription

Real-Time Milestones: Results (cont.)

We met Alyssa, a former Stanford student, child of deaf adults, and American Sign Language instructor.

We were amazed to realize it was extremely difficult for her and her parents to equally enjoy live events such as concerts, sporting events etc.

It would be game changing if we could make live experiences more accessible and inclusive by making them feel like an intended audience

HMW: Merge the deaf and hearing worlds so that both can live in the moment together?

Solution: create an app where artists can crowdsource interpreters for upcoming concerts

Vote your fav Interpreter (most successful)Assumptions:

● Interpreters are interested in working with artists that they love. ● Interpreting a concert does not require the same training and expertise for interpreting in

a high stakes environment like the workplace or hospital. ● Deaf/or fluent in ASL individuals are the best judge of what a good interpretation is.

Vote your fav Interpreter : Results

Worked:

● thinks this is a very cool and unique opportunity for fans to interact with artists but also help the deaf community.

Didn’t Work:

● expressed concerns about voting bias when it came to the part of the app where deaf/or ASL-fluent members voted for their favorite interpretations

Vote your fav Interpreter: Results (cont.)

Surprises:

● She expressed concerns about improvisation in concerts and whether or not an interpreter is skilled enough to adapt to these changes.

Learnings:

● We cannot assume that deaf people and people fluent in ASL are the only and best judges of who is the best interpreter.

Appendix

Cam’s interview stories

This wouldn’t be my last race (signing medical retirement papers)

I had to medically retire from a diagnosis after a series of pains and try to run on it. When I signed those medical retirement papers I resolved right then that that would not be the end of my career. I’ve promised myself that I would give it another shot. I couldn't do it at Stanford because I couldn’t run anymore because I signed those papers. I didn’t want to go out like that. I started to feel better around late march, I started to train again and was very wise in building up my training. I did this all on my own I wasn’t receiving training of the coach. This was all done on my own. Early june I had another recurrent of this hip pain. It was at that point that I realized that I can’t really have this set backs every couple months if I wanted to run well. At that point I decided that my college career probably be over. I may start training again this spring.

Cam’s interview stories

Next thing I know my season is over..

Last fall a week before a regional meet, I wake up with a really sore hip and I walk into Coach Neil’s office and when I walk out my season is over. That was really really hard for me. Teams in general can do a better job at really coming alongside one another and taking care each other. Not that I didn’t feel that with our team, but especially on the male team it’s just different. It’s a lot less common for people to come alongside and encourage one another.