Streamlining the claims process through innovative technology

MARCH 2017

We believe – possibilities increase with connectivity

Our mission –simplify how

people connect to each other and the world around them

Convergence of Mega Trends

Great Service & Engagement Drive Value

+80%

CX leaders outperformed CX laggards in the market

Leaders differentiate by providing

great service and support

across the customer journey

We live in a world where the need for support is expanding…

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How can we use technology to streamline the

claim process…

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Endsleigh Overview

The average British student owns almost

£3,500 of gadgets &

possessions

The Path to Lens – Looking for a better way

• Stay ahead of the market

• Understand that customers

want and are using the

latest technology

• Aim – fast-track genuine

claims

Objective

• Searched the market and

came across LogMeIn

• Rescue Lens technology –

simple concept – easy to

use

• Inexpensive, implemented

quickly

The Search

• Interactive conversation

with the customer

• Ability to actually see what

the customer is telling us

• Reduce fraud opportunities

• Achieve the aim – fast-

track genuine claims

Why Lens?

One touch and settle claim

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Able to validate incident circumstances

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Authorising a low-value building claim

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What’s next?

It’s best when everyone benefits

Technology to benefit colleagues

Technology to benefit our customers

Technology to benefit customers &

colleagues

Good Better Best

Thank you

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