Sarah Fishersfisher@buildingengines.comDirector, Marketing & CommunicationsBuilding Engines

Register for the complete series at www.buildingengines.com!

Today’s Panel

Duke has over 15 years of commercial real estate experience creating land, redevelopment, multi-family, industrial, retail, office and medical commercial real estate deals.

Duke LongBroker/Owner of Duke Long Agency.

Mat has over 25 years of business process experience, with over 12 years focused on creating strategies and solutions that leverage mobility to make companies more effective and optimize work processes.

Matt BrogieFounder of MobilityCIO

Paul spearheads business process and system initiatives for a diversified portfolio or retail, industrial and office properties across seven geographical locations.

Paul WubboltsDirector of Information Systems, CREIT

Mobility and Property Management

It’s all about differentiation.

Mobility and Property Management

How? 1. Service that is

documented and assured.

2. More face-to-face time with tenants

Break free from your desk.

Mobility and Property Management

Get your team’s data unlocked from their desktops

Enable engineers to update, respond and resolve issues in the field

Mobility and Property Management

New mobile technology allows maintenance personnel to:

• View instructional videos• Update task steps• View equipment history

…from anywhere in the field!

The Value of Building Data

Data is Money.

The Value of Building Data

WINNER!

Building A Building B

Attracting Tenants with Data

Answer any question a client might have on the spot:• Lease details• Maintenance history• Building stats• Etc.

Why Adopt a Mobility Program?

• Standardization across portfolios and geographic regions

• Mobile access to company resources

• On-the-go access to asset and equipment maintenance information

New Expectations

“Businesses that don’t have a mobile strategy are falling behind because they’re not meeting the expectations of their workers or customers.”

People expect information that is

• Instantly accessible

• Real-time

Indicators That It’s Time

Ask: How many issues are your employees resolving per day? Mobility means more work orders processed more quickly

Ask: What are the issues being reported? Can they be avoided? Improve communication between tenants and employees

Determining a Strategy

Start by implementing a mobile extension of your existing systems

Process and Considerations

1. Online vs. Offline Capabilities 2. Multimedia Capabilities

Data Usage

Data requirements

Storage wars: Personal vs. corporate devices

Costs

Offline Data Synchronization

If you go offline, data synchronization should proceed where it left off when you come back online.

With a robust system…

Return on Investment

Return on Investment1. Productivity

2. TenantSatisfaction

3. Preventive Maintenance

Process and Considerations

• Select: an operational system i.e. a property management system• Prioritize: your goals/motivators

i.e. Flexible service Real-time work order capture Actionable data intelligence

• Consider: mobility will improve your

team’s productivity

Decision Criteria

1. Technology: Hardware independence/flexibility

Decision Criteria

2. The Application 3. User Groups

Decision Criteria

4. Service Delivery Assurance & Tenant Satisfaction

Mobile Devices

What kind of mobile equipment will you use?

Whatever works best in your environment: Tablets Smartphones Purpose-built mobile devices

Successful Implementation

Making users understand the purpose of the mobile platform

Getting the entire organization on the same page

The key to implementation of mobile device applications?

Success Factors for Adoption

“People are afraid to try new things.”

Communication

Application Usability

Similarity to Popular Applications

Review: Key Points of Implementation

- Start with small and useful application areas

- Work from previous capabilities and then expand to new ones

- Decide on equipment strategy

- Ensure effective adoption

Questions

Duke has over 15 years of commercial real estate experience creating land, redevelopment, multi-family, industrial, retail, office and medical commercial real estate deals.

Duke LongBroker/Owner of Duke Long Agency.

Mat has over 25 years of business process experience, with over 12 years focused on creating strategies and solutions that leverage mobility to make companies more effective and optimize work processes.

Matt BrogieFounder of MobilityCIO

Paul spearheads business process and system initiatives for a diversified portfolio or retail, industrial and office properties across seven geographical locations.

Paul WubboltsDirector of Information Systems, CREIT