Antonio Ureta Gerente de División

Antonio Ureta HI Division Manager

Roberto Devoto HI Manager Argentina

WHO ARE

WE?

Venta (MMUSD) LTMJun16 731 1.225 91

N° Personas (FTE) 5.294 4.990 1.023

Ticket (Mensuales) 1.513.275 1.368.981 212.926

M2 Sala de Ventas 325.315 391.546 82.320

Venta / M2 anual (USD) 2.247 3.130 1.109

INDICADORES

OUR PERFORMANCE 2010-2016 1

.18

9

1.3

77

1.5

42

1.7

07

1.7

78

2.1

31

2.0

48

2.010 2.011 2.012 2.013 2.014 2.015 LTM-JUN16

Total Sales (MM USD)

31,6% 31,7%

33,1% 33,1%

34,7% 34,5% 34,7%

2.010 2.012 2.014 LTM-JUN16

Margin (% s/ Sales)

25,1% 24,7%

26,2% 26,3% 26,7% 27,1%

26,1%

2.010 2.011 2.012 2.013 2.014 2.015 LTM-JUN16

SG&E (% s/ Sales)

8,5% 8,8% 8,6% 8,5%

9,7% 9,2% 10,6%

2.010 2.011 2.012 2.013 2.014 2.015 LTM-JUN16

EBITDA (% s/Sales)

WHAT ARE WE DOING?

¿EN QUÉ ESTAMOS HOY?

ONE BRAND, THREE CUSTOMERS

Improving our product proposal

• Category Management

• Regional Purchase

• Developing our Private Labels

• Leading and

Exclusive Brands

Loyalty program and CRM

5,1 MM Customers

55 %

3,4 MM Customers

Professional customers loyalty

program

• Training

• Special discounts

• Promotions

• Adittional services

Reinforcing B2B

• Personalised attention

• Assortment and product availability

• Special discount for big volumes

• Financing

• Other services

Continuous improvement as a driver for

efficency in our operation

100

99

94

93

2013

2014

2015

2016

100

96

89

87

2013

2014

2015

2016

• Headcount evolution

• SSS Headcount Evolution

Focus on logistic cost reduction

• Transfer Center Project (Chile)

• Warehouse merge (Argentina)

• WMS Implementation (Chile)

• Store and Home delivery efficency

90

92

100

85 90 95 100 105

2016

2015

2014

• Logistic Cost S/sales

Shrinkage Evolution

1,46%

1,32%

1,31%

1,23%

1,23%

2012

2013

2014

2015

LTM JUN16

• % S/Sales

Less inventory and higher

product availability

107

103

100

96 98 100 102 104 106 108

2016

2015

2014

Regional Availability INDEX

90

97

100

85 90 95 100 105

2016

2015

2014

DOH Regional INDEX

Easy Omnichannel

Same experience across all channels

Highlights

2016

• Platform Change

• Mobile

• Click & Collect

Omnichannel transformation

Customer

Flexibility

Trustable

Transparency and Safety

Leader in Service

Memorable Experience

People oriented Company

58%

67% 70% 71%

2012 2013 2014 2015

Trust Index Evolution

¿EN QUÉ ESTAMOS HOY?

Leading the market

Increase Awareness

More meaningful

and relevant

• Consistent, disruptive and relevant

• Diferentiate and get closer to customer

• What is Easy and which is the product

and service proposal

Meaningful brand for

community

Enviroment

Country development

support

Community

integration

Other Actions

¡GRACIAS! ¡THANK YOU!