"E"-learningwithin

KLM

"Traditional" E- learning

Testing geographic knowledge

and airport codes New check in system for both

airlines

Adding Video

Studio created

In-house knowledge of filming & editing

Cost efficientCan be deployed quickly

Product trailer

Train The Trainer Work instructions

Played situation

Video applied

Video extra functionality

www.movietrader.nl

Use HTML 5Build Web-app, no native app

Try it yourself,Make use of free app-building programs

Mobile learning

KLM Care Program

Mobile learning

Own colorsOwn picturesOwn video

Mobile learning

Sending mailFor all smart phonesTablet & PC little hard

Mobile learning

Use Yammer as activator

Yammer versus mail

Confluence as

knowledge platform

Learning by sharing knowledgeSocial learning

Far away and still close

Social learningLearning by sharing knowledge

www.kbcsocnet.nl

The road of creation

S- learningM-learningV-learning

Building showcase

Show it

Self learning

Pilot session I.c.w. Sponsors

Website ticketing agents

AMS

NYC

Ticketing Agents

Read and understand a reservation

Create, change a reservation and /or issue a ticket

Rerout a ticket with ATC, voluntary

Reroute a ticket without ATC, voluntary

Reroute a ticket, involuntary

Click on a tasks, mentioned below, to find out the requirted training

Add additional information to a reservation

AMS

NYC

Ticketing Agents

VideoVideoPrinciples

of Involuntary Rerouting

Check an availability

E-learningE-learning

PDFPDF

Exercises

Answers of exercises

Getting started

Use the timetable

Check flights and inform

Encoding and decoding

Using the information system

Signing in and out

Task: Reroute a ticket, involuntary

AMS

NYC

Ticketing Agents

Task: Reroute a ticket, involuntary

Exercise 1Exercise 1

Exercises

Answer of exercise 1

Answer of exercise 2

Answer of exercise 3

Answer of exercise 4

Answer of exercise 5

Exercise 2Exercise 2

Exercise 3Exercise 3

Exercise 4Exercise 4

Exercise 5Exercise 5

Video

Principles of Involuntary

Rerouting

Length currentPre-requisite 1 1/2 dayClassroom part 2 days

Improve productivity and efficiency

Productivity profit:1000 x 3= 3000 daysApprox.: 1 3,5FTE

Target group:Everybody who needs to help with disruptions200 stations worldwide, average 5 staff

Length currentPre-requisite noneOn-line 1/2 day

Give people room to experiment, also to make mistakes

Lessons learned

Don't treat it as a side project,but go for it whole heartedly

Seeing is Believing

Visit events, suppliers.Look to all the possibilities

It does not have to be expensive

Before buying, Trying!!

Time for non-asked questions

Thanks for your attention

"E"-learningwithin

KLM