Presentation is the intellectual property of Landon K. Pirius Online Advising, Career Services,...

transcript

Presentation is the intellectual property of Landon K. Pirius

Online Advising, Career Services, Tutoring, and Personal Counseling Services

Presenter:Landon K. Pirius

Director of Enrollment Services/RegistrarInver Hills Community College

Introduction

Developed from multiple perspectivesUofM student

Former online university employee

MnOnline Peer Reviewer

MSU, Mankato Distance Learning Taskforce Member

Proponent of technology

Not institution specific

Presentation Layout

Broad discussion of four subject areas

Includes web links

Includes:Academic advising

Career advising

Tutoring

Personal Counseling

Why Am I Here?

Why are you here?Your boss told you to be here

I’ve got nothing better to do today

I am genuinely concerned about providing the best advising, counseling, and tutoring services to my students

Understanding Your Students

Institutions must understand who their students are in order to provide appropriate services.

Digital Native vs. Digital Immigrants

Traditional vs. Non-Traditional Students

Generations X, Y, and Z vs. Baby Boomers and the Silent Generation

Digital Native vs. Digital Immigrant

Use of computers, the Internet, and advanced technologyAccording to the Pew Internet and American Life Project (2005), “The number of teenagers using the internet has grown 24% in the past four years and 87% of those between the ages of 12 and 17 are online. Compared to four years ago, teens’ use of the internet has intensified and broadened as they log on more often and do more things when they are online. Among other things, there has been significant growth over the past four years in the number of teens who play games on the internet, get news, shop online, and get health information.”

Traditional vs. Non-Traditional

Traditional students (18-24) are becoming non-traditionalNon-traditional students can be defined as:

Over 25Mid-careerEthnically diverseHaving familiesPossessing less free time

More non-traditional students are seeking an education that fits their needs and their schedules versus having to adapt to the institution’s needs or schedules

Generation X, Y, and soon Z

Need attractive, hip, and well-designed websites

Email is essential form of communication

Internet is about choice: it is what they want, when they want it

Interaction is essential

How will we handle a generation taught by computers and artificial intelligence?

The New Environment

The student population is more mixed now than ever before.

Digital natives mix with digital immigrants

Generations X and Y mingle with baby boomers and their parents

Traditional students coexist with non-traditional students

What does this mean for institutions?

What Does this Mean for You?

A single approach to administering services is no longer viable or appropriate

Increased demand for accessible services.

Increasing competition from other institutions, particularly online institutions.

Keep In Mind

Always keep the student in mind

Our obligation.

Question Break #1

I will answer questions for approximately 5 minutes

I will answer questions during breaks throughout the presentation and at the end of the presentation.

Online Advising

Online office hours

Staff pictures and biographies

Online advising materials

Online conciergehttp://www.waldenu.edu/c/Services/UniversityServices_2899.htm

Online Advising Cont.

Interactive online catalog

http://www.stthomas.edu/undergraduatecollege/catalog/

http://www.waldenu.edu/c/Students/CurrentStudents_3444.htm

Interactive course syllabihttp://www.bucks.edu/catalog/syllabi.html

Interactive degree auditsDARS or the equivalent

Use 'Advisor ID' of darswebUse 'PIN' of darswebUse student id of 0000001http://www.dars.muohio.edu:8082/darswebadv35demo/servlet/LoginServlet

Course applicability systemsCAS or the equivalent

http://mn.transfer.org:8080/cas/index.jsp

Means of communicationBeneficial for those without a dedicated phone lineDiscussion boardsVirtual chat roomsInstant messagingWeb-based conferencingVoIPRightNow

Interactive calendarhttp://www.cpcc.edu/ican/live/

Good online advising siteshttp://www.ncsu.edu/advising_central/

http://www.le.ac.uk/slc/

http://www.mc.maricopa.edu/services/student_services/online/advising.html

http://www.tees.ac.uk/asktees.cfm

Other sites to visit:http://admn.sfcc.edu/~counseling/index.htm

http://web.mala.bc.ca/advising/index.htm

http://www2.stockton.edu/advising

Question Break #2

Career Services

Means of communicationOnline office hours

Opportunities to talk one-on-one

Instant messaging

Discussion boards

Listservs

Career Services Cont.

Professional assistanceSelf-assessment tools

Professional development tools

Cover letter/resume and interview help

Career resource guides and information

Putting students in contactInternship and job postings

Student employment applications online

NetworkingCommunity

Corporate

Alumni

Comprehensive career services websites:

http://www.careers.ox.ac.uk/

http://www.ocs.fas.harvard.edu/

http://www.mnsu.edu/cdc/

Other sites to visit:http://www.lcc.edu/ces

http://web.princeton.edu/sites/career/index.html

http://www.career.arizona.edu/index.aspx

Tutoring

Providing support that is accessible

Descriptions of services available

Hours of operations

Tutoring via email, phone, virtual chat

Synchronous online supporthttp://www.smarthinking.com

http://depts.inverhills.edu/TutoringCenter/

Asynchronous/self-help online supporthttp://www.howtostudy.org/resources.php

Tutoring Cont.

Writing CenterOnline submission of work

Editing and formatting

Tips and tools

http://weber.edu/TutoringServices/default.html

http://www.waldenu.edu/acad-rsrcs/writing-center/index.html

Tutoring Cont.

Language SupportEnglish as a second language

Other foreign languages

http://www.langcent.manchester.ac.uk/learningresources/

Tutoring Cont.

Other sites to visit:

http://cwl.oregonstate.edu/twc.html

http://www.tutoring.arizona.edu/services.htm

Question Break #3

Personal Counseling

E-counseling appointments with secure virtual chat

FinancialMental healthPhysical health

Self-help and FAQs materialsCounselor pictures and biosConfidentialityOutside referralsCrisis helpline

Personal Counseling Cont.

Student Mental Health Advisorhttp://www.northampton.ac.uk/prospective_lifeatucn_postcards_suicide.php

Good comprehensive siteshttp://www.stthomas.edu/personalcounseling/

http://www.bloomfield.edu/counselor/

http://www.studentlife.villanova.edu/counselingcenter/

Personal Counseling Cont.

Other sites to visit:http://www.an.cc.mn.us/academicadvising/personal_counseling.cfm

http://www.howardcc.edu/counseling/

http://admn.sfcc.edu/~counseling/person.htm

Are Your Services Accessible?

Who is using your services?

Who is NOT using your services and why?

Americans with Disabilities Act (ADA)ADA compliant website

http://www.w3.org/TR/WAI-WEBCONTENT/

http://bobby.watchfire.com/bobby/html/en/index.jsp

Commonly Asked Questions

How do we get started?Involve stakeholders (students, staff, faculty, community)

Analyze current services available

Analyze student needs

Prioritize services

Begin implementation

Commonly Asked Questions Cont.

What resources are needed?Time

Technology infrastructure

How affordable is it to offer both on-campus and online services?

All services should be accessible to all students

Can be expensive to maintain

Phase in services

Resources

Western Cooperative for Educational Telecommunications (WCET)

http://www.wcet.info/http://www.wcet.info/resources/publications/guide/guide.htm

Center for Transforming Student Services

http://www.centss.orgOther web sources as listed throughout the presentation

Questions?

The remainder of the time will be spent answering questions.

Any remaining questions will be answered within a week of the presentation.

Presenter Information

Landon K. PiriusDirector of Enrollment Services/Registrar

Inver Hills Community College

lpirius@inverhills.edu

Presentation is the intellectual property of Landon K. Pirius Online Advising, Career Services,...

Documents