Post on 06-Apr-2018
transcript
8/3/2019 Presentation on ML
1/15
8/3/2019 Presentation on ML
2/15
Presented To:Presented To:
Mr. Amin Rajani
Presented By:Presented By:
Muhammad Owais
Mohsin Anis Siddiqui
Waqas Ahmed Hashmi
Razauddin Shiekh
8/3/2019 Presentation on ML
3/15
IntroductionIntroduction
Mobilink started operations in 1994 as the first GSM cellular Mobileservice in Pakistan by MOTOROLA Inc.,
Later it was sold to Orascom, an Egypt-based multi-national company.Mobilink registered in Pakistan as Pakistan Mobile Communication Ltd
The first cellular service provider to operate on a 100% digital GSM
technology in Pakistan
The company directly employs over 4,000 people and has the largestdistribution network with 200,000 outlets across Pakistan.
8/3/2019 Presentation on ML
4/15
VisionVision
"To be the leading Telecommunication Services Provider in Pakistan byoffering innovative Communication solutions for our Customers whileexceeding Shareholder value & Employee Expectations"
8/3/2019 Presentation on ML
5/15
MissionMission
To achieve our vision by having:
An organizational environment that fosters professionalism,motivation and quality
An environment that is cost effective and quality conscious
Services that are based on the most optimum technology "Quality"and "Time" conscious customer services
Sustained growth in earnings and profitability
Professional Integrity
Customer Satisfaction
Teamwork
Company Loyalty
8/3/2019 Presentation on ML
6/15
GoalsGoals
The Mobilink has defined five strategic ambitions which it aims toachieve by 2011:
1- To deliver increased profitable growth
2- To strengthen our performance culture across the Group
3- To make responsible business a competitive advantage
4- To provide a superior customer experience
5- To ensure best practice benchmarking across the Group
8/3/2019 Presentation on ML
7/15
Management FunctionsManagement Functions
Planning (Selecting goals & ways to achieve them)
Goals are set by parent company.
Other Goals for major change by President.
Strategic goals are set by 4 think tanks within an organization incontact with foreign think tanks in Egypt
Every employee work individually to achieve common directed goal inautonomous (as long as it can be stretched) way.
Hive mentality method (every employee think alike), follow targetachieving method.
8/3/2019 Presentation on ML
8/15
Management FunctionsManagement Functions
Controlling (Monitor activities and make corrections)
Reporting is mechanism of monitoring
President reports to Parent company
Employee empowerment, delegation of authority (span of control) Each employee has autonomous control, no need to followhierarchy/chain of command in order to make correction andconfirmations, can contact management personnel at top in case ofneed and urgency and make corrections by themselves whatever theposition
Monitoring activities as responsible employee within the specifiedlimitations/goals but specified limitations/goals have enough elasticity
Little direct supervision (Org structure)
8/3/2019 Presentation on ML
9/15
Management FunctionsManagement Functions
Leading (Influence)
Leaders of team/departments in major cases/scenarios follow consensus
Take consideration of suggestions, feedback of each employee in teams forbetter outcome
Very friendly leaders with high communication skills to convey ideas /orders back and forth
Increasing motivations and participation
8/3/2019 Presentation on ML
10/15
Management FunctionsManagement Functions
Organizing (Assign responsibility for task accomplishment)
Department based task, e.g.
Marketing department deals with competition
Finance department deals with financial matters of the company
Customer care deals in support centre, call centre, service centre(franchise, charity etc.)
Strategy department deals in planning
Sales department deals in sales
HR department deals in workforce decision
8/3/2019 Presentation on ML
11/15
Organizational Structure of MobilinkOrganizational Structure of Mobilink
Although, all department in an organization play a vital role in achievingoverall goals and objectives of the company. Mobilink has:
Cross functional teams
Decentralization
Low formalization
Open communication network
Minimal formal rules
and wide span of control
8/3/2019 Presentation on ML
12/15
Organizational Structure of MobilinkOrganizational Structure of Mobilink
The major departments at Mobilink are as follows:
Marketing Finance Human Resources Customer Care
Strategy Sales
8/3/2019 Presentation on ML
13/15
Mobilink Brings People CloserMobilink Brings People Closer
Not only connect
/ close peoplebut keepemployeesconnected /closer too forlearning
organization
8/3/2019 Presentation on ML
14/15
Thank You
8/3/2019 Presentation on ML
15/15