Preventing fraud 2

transcript

How to prevent identity theft and fraud

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Our Agenda1. Agenda

2. Objectives

3. Introductions

4. Activity 1: Class discussion

5. Activity 2: Review vocabulary

6. Activity 3: fill-in-the-blank

7. Activity 4: read a dialogue

8. Activity 5: discuss identity theft and fraud

9. Activity 6: case studies

Workshop Objectives

1. To learn 10 new words

2. To learn what identity theft and fraud is

3. To learn how we can avoid identity theft and fraud

• What is your name?

• Where are you from?

Introductions

Join us in a group discussion

Activity 1

What do you know about identity theft or fraud?

Group discussion

Have you ever been a victim of identity theft or fraud?

Group discussion

Do you have any tips about how to prevent identity theft or fraud?

Group discussion

Let’s review the vocabulary

Activity 2

Activity one: Vocabulary Review

A crime where a criminal steals some of your personal information such as name, drivers license or social security number.

your personal information is used to make purchases, withdraw cash, or set up new accounts without your approvalNot careful with important things

to steal a person's mail

a report on a person's creditworthiness that includes identifying information, credit cards, late payments, bankruptcies, and savings balances

Identity theft financial institution

Financial records careless Identity fraud credit report

personal information document monitormail theft

Identity theft

financial institution

Financial records careless Identity fraud credit report

Identity theft

Financial records careless

Identity fraud

credit report

Identity theft

Financial records

careless

Identity fraud

credit report

Identity theft

Financial records

careless

Identity fraud

credit report

personal information document monitor

mail theft

Identity theft

Financial records

careless

Identity fraud

credit report

mail theft

Legal instruments such as mortgages, contracts, deeds, options, wills, bills of sale, etc.

Banks and other companies that deal with moneyfinancial documents that are used to record and analyze the financial performance of a business.to keep a close watch on somethingInformation that can personally identify someone, such as their name, email address or billing information, or other data which can be reasonably linked to such information.

Financial records

personal information

document

monitor

Financial records

document

monitor

Financial records

document

monitor

Financial records

document

monitor

Financial records

document

monitor

Activity three: fill-in-the- blank

1. Check your _______________ to make sure nobody has used your credit card.

2. You must ____________________ your records on a regular basis.

3. Did you bring your passport and other important ________________ ?

4. I think I have been a victim of _________________ I have not received any mail for more than 5 days. This is not usual because I usually get mail at least every second day!

5. Your ____________________ may be affected by missed payments.

documentcarelessidentity theft financial records Identity fraud

credit report personal informationfinancial institution

monitor

mail theft

documentcarelessidentity theft

financial records

Identity fraudcredit report personal information

financial institutionmonitor

mail theft

documentcarelessidentity theft

financial records

monitor

mail theft

documents

carelessidentity theft

financial records

monitor

mail theft

documents

financial records

monitor

mail theft

documents

financial records

Identity fraud

credit report

personal informationFinancial institution

monitor

mail theft

1. Remember that your ____________________ will never call you to get your personal information.

2. Why did you give out your _______________ over the phone? People can use that information in illegal ways!

3. Be careful with your wallet. You don’t want to a victim of _________________ .

4. I can’t believe I lost my passport! How could I be so _______________ ?

5. The bank just called me to tell that I missed a loan payment. The problem is that I didn’t take out a loan. I think I’ve become a victim of ___________________ .

carelessidentity theftIdentity fraud

personal informationFinancial institution

2. Why did you give out your _______________ over the phone? People can use that information in illegal ways!

2. Why did you give out your ______________________ over the phone? People can use that information in illegal ways!

careless

identity theft

Identity fraud

Let’s read a dialogue

Activity 4

Listen to a dialogue: Johanna

Margarita

Johanna

Margarita

Johanna

Margarita

Johanna

MargaritaJohanna

Wow! That was a great seminar, wasn’t it?It sure was. I learned so much! What was your favourite part?

Hmmmmmm …… I think it was the part about the importance of being careful with our personal information.

So true. We really must be so careful with our documents.No kidding. We sure don’t want to become a victim of identity theft or identity fraud.

Hey! I had to step out during the part where the speaker was discussing the difference between identity theft and identity fraud. Can you fill me in on that?Sure. Identity theft is when someone steals your personal information. Identity fraud is when they actually use that information.

Got it. That makes sense. We really need to be careful!Absolutely. We must not be careless with our personal information, and we must monitor our financial records on a regular basis.

Listen to a dialogue: Margarita

Johanna

Margarita

Johanna

Margarita

Johanna

Another point I heard that was so interesting was when he pointed out was that a financial institution would never call us to get our personal information.True. They already have all kinds of information about us, so they don’t need to call us for it. If your “bank” calls you for your birthdate, you can be sure it’s fraud!

Yes. One thing I learned is that I really need to collect my mail everyday. You know, sometimes I go away for days at a time without worrying about my mail sitting in the mail box. From now on I will be sure to have a neighbour collect it for me.Great idea. You sure don’t want to become a victim of mail theft.

Anyway, I have to go and check my credit report!

Ok, I’ll see you later!

Activity 5

Let’s discuss identity fraud

A. What is identity fraud?• This is when your personal

information is actually used by the person who stole it.

B. Identity Theft

How can it happen?

How it can happen1. Dumpster Diving

How it can happen2. Our own carelessness

How it can happen3. Car break-ins

How it can happen4. Mail theft

How it can happen5. Financial institution fraud

C. What kind of information is commonly stolen?

Your full name

Your date of birthYour social insurance number

Your full address

Your mother’s maiden name

User names and passwords

Driver’s license number

Credit card information

Bank account informationSignature

One more thing!

D. How is stolen information used?

Access your bank accountsOpen new back accountsTransfer account balances

Apply for loansMake purchasesHide criminal activity

Open new passports

E. What can we do to help ensure our personal information is not stolen?

1. Monitor our records

2. Check our credit report for unusual activity

3. We should Investigate further if ...

1. we receive phone calls from a collection agency about unfamiliar accounts

2. We unexpectedly get turned down for credit

F. How can we prevent Identity theft?

1. Shred all personal documents

2. Monitor financial records

3. Do not give personal information over the phone

4. Don’t be careless with your personal information

5. Don’t carry too much personal information with you

6. Keep all personal information numbers in a safe place

Never write them on the cards!

7. When you change your address be sure to notify all your financial institutions

8. Shield the ATM and swipe your own card!

9. Know when your credit card payments are due

Case studies

Activity 6

Case Studies• Read each study and discuss

• what mistake was made (if any)• What can be done now to fix the

problem• What can be done to prevent identity

Case Study One:Miguel and his family are moving to a

new house. They have many personal financial documents which they feel they no longer need. Miguel’s wife asks what they should do with the documents. Miguel suggests tearing them up and throwing them into the garbage.

Case Study Two:Samantha keeps all her pin numbers in

her wallet. She has so many credit cards she cannot remember all the numbers.

Case Study Three:Su Jie’s “bank” called to confirm her

address and bank account numbers. Su Jie felt comfortable giving her account number over the phone because the caller seemed to already know a lot about her. She assumed it really was a lady from the bank.

Case Study Four:Bob and Diane always had a good

credit rating. One day they decided to apply for a small loan for a car. They were surprised when they got a call from the bank informing them that their application was declined.

Case Study Five:Kamaljit and Vera are very good

friends. Vera has no money with her to buy medicine for her child. Vera asks Kamaljit if she could borrow her Debit card to buy the medicine. Kamaljit lends Vera her bank card and her pin number

Thanks for Attending!

See you next time!

Preventing fraud 2

Economy & Finance