Post on 26-Dec-2015
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Process Mapping (As-Is)
Copyright e-Government Program (Yesser) 2
Map Existing Processes
The objective is to redesign any process in the organization
This requires developing a deep understanding of the current status for processes in the organization in order to:
Provide basis for developing the services / processes framework
Set the change boundary
Accompanied by a similar understanding of the organization strategy, goals, objectives, structure, challenges, legal and social frameworks and all other related aspects that might affect the redesign.
Copyright e-Government Program (Yesser) 3
Business Process redesign methodology in four stages
Activities: Interview process owners Interview experts and
stakeholders if needed Map and document process steps
and key performance parameters Understand underlying
performance drivers Process steps Rules and regulations IT support Legal environment
Deliverables: Parameters for each process Process flows at workplace level
For process documentation; it’s advised to use international standard format such as Business Process Modeling Notation (BPMN) or unify a standard notation and work according to it in developing the flowcharts.
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Map existing processes
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Description - process
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Description – process step
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Description - role
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Description – IT application
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Description – data collection
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Com
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mpl
oyee
Com
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y H
R O
ffic
er
Lab
our
Off
ice
Em
ploy
eeB
ank
Bra
nch
Off
icer
Work Permit process flow
RequestWork Permit
Save employeedata on disk
Upload data at Labour Office
Computer DepartmentPay WP fee
Receive paymentand return receipt
WPFee
Receive payment receipt
WPPaymentreceipt
CheckEmploye
edata
Receivephysical WP
PhysicalWP
Issue physical WPData OK
Correctempl. data
Data incorrect
Final state: - Company employee has a physical Work
Permit in his hand.
Initial state:-Company employee has acquired an entryvisa at MoFA or embassy, and requests a Work Permit at the Labour Office.
To-Be