Professional Development

•Healthy Mind and Body

•Effective Communication

•Human Relations

Healthy Mind and Body

Rest and Relaxation• Necessary for a

healthy, happy life!– You need at least 6

– 8 hours of sleep to prevent fatigue.

– Sleep is like fuel for the body, allowing it to run properly when enough sleep is maintained.

Don’t Worry, Be Happy!• Worry and fear are harmful to

mental health!– 73% of the things people worry

about never happen.– 25% of the things people worry

about turn out better than they thought they could.

– Only 2% of the things people worry about actually happen!

Exercise• A regular exercise routine will help you look and

work better.– Stimulates blood circulation.– Experts recommend a minimum of 3 exercise periods

a week of at least 15 minutes each.

Nutrition• A balanced diet is essential for

personal and professional well-being.

• Balanced Diet – eating foods from each of the basic food groups on a daily basis.

• RDA – Recommended Daily Allowance– "the average daily dietary intake level

that is sufficient to meet the nutrient requirements of nearly all (approximately 98 percent) healthy individuals".

– www.dietandfitnesstoday.com/rda.php

HygieneScience that deals with healthful living.

Public HygieneHelps preserve the health of the community.

Personal HygieneIndividual system for maintaining cleanliness

and health.

Oral Hygiene

Hygiene• Being well groomed begins with looking

and smelling fresh.– Shower or bathe daily– Use deodorant before going to work– Maintain healthy teeth and keep breath fresh– Generally be neat and clean

• Definition of Personal Hygiene – the daily maintenance of cleanliness by practicing good sanitary habits. – While working in human services you have to be

extremely meticulous about your hygiene.

• Create a hygiene pack to keep in your station or locker. The pack should include:– Toothbrush and toothpaste– Mouthwash– Floss– Sanitizing hand wipes or liquid to freshen your hands

between clients.– Deodorant or antiperspirant

• Use your hygiene pack often for the following:– Wash your hands throughout the day as

required, including at the beginning or each service.

– Use deodorant or antiperspirant.– Brush and floss your teeth, and use

mouthwash or breath mints throughout the day as needed.

– Do self-checks periodically to ensure that you smell and look fresh.

– If you smoke cigarettes, do not smoke during work hours.

Professional Image• Because you are in the image business,

how you look and present yourself has a big influence on whether you will be successful. – If you are talking style, then you need to

look stylish.• When your appearance and the way that

you conduct yourself are in harmony with the beauty business, your chances of being successful in any area of cosmetology increases buy as much as 100%!

• When you look great, your clients will assume that you can make them look great too!

Image• Haircare – clean, healthy hair =

Beautiful Hair

• Good nutrition, exercise and rest = Healthy Glowing Skin

Looking Good• An extremely important element of your image is

having well-groomed hair, skin, and nails that serve as an advertisement for your commitment to professional beauty.– Put thought into your appearance everyday.– Keep your haircut and color in tip-top shape.– Keep your skin well groomed.– Determine the best length and grooming for your nails and

meticulously maintain their appearance.– Change your style frequently, or as often as you feel

comfortable, to keep up with trends.

Personal Grooming• Salon owners and managers

view appearance, personality, and poise as being just as important as technical knowledge and skills.– Keep careful maintenance of your

wardrobe.– Clothes should be clean and stain

free.– Good idea to invest in an apron or

smock to wear while handling products such as color and chemicals.

Dress For Success• Professional Image – image that is

consistent with the salon.

• When shopping for clothes always use common sense and visualize how you would look in them while performing professional client services.

• Is the image you present one that is acceptable to your clients?

• Clothing should reflect the fashions of the season by embodying current styles, colors, textures, and so fourth.

• “Tune in” to your salon’s energy and clientele so that you can make the best clothing choices that promote your career as a promising stylist.– You should always be guided by your salons

dress code.

• Follow these guidelines for dressing for success:– Make sure clothing is clean, fresh and in step

with fashion.– Choose clothing that is functional, as well as

stylish.– Accessorize your outfits, but make sure that

your jewelry does not clank and jingle while working. This can be irritating to fellow professionals and drive clients to distraction.

– And………

– Wear shoes that are comfortable, have a low heel, and good support.

The Art of Makeup• Makeup helps promote your professional

image, and is an area where some of your most lucrative sales can be made.

• Use makeup to accentuate your most lucrative features, and mask your less flattering ones.

• Always wear makeup at work to promote your professional image as a beauty professional.

• Let the salons image be your guide on the right makeup choices to wear for work.

Posture• Good posture enhances

your physical well-being and reduces physical fatigue.– Use height adjustments on

chairs.– Keep head up, chin level,

shoulders relaxed.– When sitting, keep knees

together, feet on floor, sit well back in chair.

Ergonomics• Definition - The study of how a workplace

can best be designed for comfort, safety, efficiency, and productivity.– Attempts to fit the job to the person, rather

than the other way around.– Examples:

• Hydralic chair• Ergonomically designed cutting shears and

blowdryers.• Cushioned mat to stand on.

• Each year, hundreds of cosmetology professionals report musculoskeletal disorders, including carpal tunnel syndrome and back injuries.

• Susceptible to problems of the hands, wrists, shoulders, neck, back, feet and legs.

– If not attended to, these problems can become career threatening.

Monitor yourself as you work to see if you are:

• Gripping or squeezing implements too tightly.• Bending the wrist up or down constantly when

using the tools of your profession.• Holding your arms away from your body as you

work.• Holding your elbows more than a 60-degree

angle away from your body for extended periods of time.

• Bending forward and/or twisting your body to get closer to your client.

Try the following measures to avoid some of the problems discussed:

• Keep your wrists in a straight or neutral position as much as possible.

• When giving a manicure, do not reach across the table; have the client extend her hand across to you.

• Use ergonomically designed implements.

• Keep your back and neck straight.

Stretch• Include regular stretching

intervals to break up the repetitiveness of the motions you use.

• Always put your health first and then the task at hand.

• It will serve you well in the beauty business, and ensure a long, injury-free career.

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What We Just ReadHead to Head

Challenge

Effective Communication

Communication• The act of successfully sharing information

between two people, or groups of people so that it is effectively understood.– Communicate through words, voice

inflections, facial expressions, body language, and visual tools (e.g., a portfolio of your work).

Why is communication important?

• The ability to understand people is the key to operating effectively in many professions.

• Most of your interactions will depend on your ability to communicate successfully with a wide range of people: your boss, co-workers, client, an the different vendors who come into the salon to sell products.

• When you clearly understand the motives and needs of others, you are in a better position to do your job professionally and easily.

• Good relationships are built on mutual respect and understanding.– When we are treated with respect and people

listen to us, we feel good about them and ourselves.

– When we create an atmosphere where customers and staff have confidence in us, we will get the respect we deserve.

Nonverbal Communication• Body Language

– Messages that are exchanged without speaking.

Body Language Meaning

Smiling Approval

Nodding Agreement

Hand Shake Self Confidence

Leaning Forward Interested

Arms Crossed on Chest Disapproval

Verbal Communication

• Voice and Tone

–The tone of your voice, inflection, level and rate of speech all play an important role in communication.

Grammar• Grammar = Your language

–If used correctly, can clearly communicate all your thoughts and needs.

–If used incorrectly communication may be impaired.

Keys To Effective 2-Way Communication With Your

Clients

Present a Pleasant Greeting

• One of the most important communications you will have with your client is the first time you meet that person.– Be polite, smile, be genuinely friendly and

inviting.– Remember that your clients are coming to you

for services they are paying hard-earned cash for.

• Always introduce yourself.– Always greet a client using the last name

(Mrs. Smith, Mr. Brown) unless the client offers permission for a first name basis.

– Use a pleasing voice tone that projects your eagerness to offer your services.

• Set aside a few minutes to take new clients on a quick tour.– This familiarizes the client with the salon

helping them to feel more at ease.– Also helps clients to know where important

areas are located such as the restroom, shampoo area, and changing room.

• Introduce clients to people they may have interactions with while in the salon.– Including potential service providers for other

services such as skin care or nail services.

• Be yourself– Do not try to trick your clients into thinking you

are someone or something that you are not.– Just be who you are.– You may be surprised at how well this will

work for you.

What We Just ReadHead to Head

Challenge

Client Consultation• The verbal communication that

determines the desired results.– Single most important part of any

service and should be done before beginning any part of the service.

– Keeps good communication going and allows you to keep your clients looking current and feeling satisfied with your services.

Preparing for the Client Consultation

• You should have styling books, hair swatches and a portfolio of your work on hand. – Styling books – have a variety for your client

to look through. • Short hair, medium-length hair, long hair, updos,

color possibilities, etc.

Styling Books

– Hair swatches – swatch books or rings are provided by companies that manufacture hair color. Generally packaged in a ring, book or paper chart. Swatches are bundles of hair dyed to match a particular haircolor shade offered by the manufacturer.

• If long enough, the swatch can be held up to the clients face or integrated into her own hair to see how it looks.

Hair Swatch Book

Hair Swatch Ring

Paper Chart

– Portfolio – pictures of your own work.

Helps new clients decide what they want done and helps to put them at ease when they can see your work.

• Keep a camera at your station to take photos of whatever cuts, colors, perms, and other types of styling work you perform.

Consultation Area• Work area should be freshly cleaned and

uncluttered.

• Have all visual aids available for the client to look through.

• Make sure the client is comfortable.– Offer drink if possible.– Ask client if they need anything.

Client Consultation10 Key Points

1. Review the intake form that your client has filled out and feel free to make comments to break the ice and get the consultation going.

Assess2. Assess your

client’s current style.

-Does the hairstyle work well with their face shape, hair texture, etc.

Preference3. Preference.

Ask your client what she likes least and most about her current style.

Analyze4. Analyze. Assess your client’s thickness,

texture, manageability, and condition. Check for strong hair growth patterns, including unruly cowlicks.

Lifestyle5. Lifestyle. Ask your client about her career and

personal lifestyle. – Does she spend a great deal of time outdoors? Does

she swim everyday?– What does she do for a living?– Does she have a strong personal style that she

wishes to project?– What are her styling habits? How often does she

shampoo her hair?– How much time does she want to spend on her hair

each day?

Show and Tell6. Show and tell.

– Have your client flip through style books and point out styles she likes.

– Listen to how she describes hair length.– Reflective Listening – listening to the client

and then repeating, in your own words, what you think the client is telling you.

Suggest7. Suggest. Once you have enough information to

make valid style suggestions, narrow your selections based on the following:– Lifestyle. Styles must fit her styling parameters (time

and effort) and meet her needs for business, personal or both.

– Hair Type. Base your recommendations on whether your client has (a) thick, medium, or thin hair (b) fine, medium or coarse hair, and (c) straight, wavy, curly, or extremely curly hair.

– Face and body. Point out hairstyles that would look good with her face shape.

Color8. Color

• Recommend color as a part of every consultation.– Ask if she has colored her hair in

the past.– How long has it been since her

last color?– Does she color her hair at

home?– Use pictures and swatches as a

guide.

Upkeep9. Upkeep

– Counsel every client on the salon maintenance, lifestyle limitations, and home maintenance that she will need to commit to in order to look her best.

Repeat10. Repeat

– Reiterate everything that you have agreed upon.

– Make sure to speak in measured precise terms, and use visual tools to demonstrate the end result.

– Take your time and be thorough.

Group ActivityDealing with Difficult Situations

Split up into groups according to the color you chose when you came in.

Each group will be presented with a different problem you could be faced with in the salon. Decide as a group what

is the best way to deal with the situation.

Remember, be as tactful and as drama free as possible. If the problem involves a client, try to resolve the issue some way that the client leaves happy and will return

again.

Problem 1• Your schedule • 12:00 – Lunch Break• 1:00 - Mary Smith – Color re-touch and haircut• 2:00 - time needed for Mary Smith• 3:00 - Janice Jones – Haircut and eyebrow wax• 4:00 - Stacy Willis – Updo for prom (needs to be done by 5:30)• Above is your afternoon schedule for Friday. You have been very

busy all day and you are getting a little tired. You have just completed Mrs. Smith’s color and haircut. She was very happy with her services. It is now 3:15 and your next client Mrs. Jones has just walked in the door. By the time you get to your chair and have a consultation it will be close to 3:30 before you begin her haircut. You know your next client is on a tight schedule and you can’t afford to be running behind. What do you do?

Problem 2You have just gained a brand new client named Jill.

Jill is 16 years old and came into the salon with very long hair to her waist. She was very excited about getting a haircut and wants to donate her hair to “Locks of Love”.

You fully explained the process to Jill and how much you would have to cut. However, after you have cut her hair she has become very upset and is crying. She’s not mad at you, but is still very upset with losing her hair.

How do you handle the situation?

Problem 3You work in a small salon with 5 other stylist. One

of the stylist has been going through a bad relationship and has been discussing her boyfriend issues loudly in front of clients.

One of your clients complained to you that she really doesn’t care to know the intimate details of your co-workers problems.

How can you try to put a stop to your co-workers inappropriate behavior without causing conflict?

Problem 4You have a client who has asked you to cut

2 inches off of her hair. You do as she has asked, however, when you are done she is very angry and accusing you of cutting way more than what she said to.

You have tried to explain to her that you did what she asked but she doesn’t want to hear anything you have to say.

What can you do to try and calm your client and make her happy?

Problem 5You work in a salon that has a receptionist who

answers the phone and schedules appointments. When first hired the receptionist was very thorough and did a great job. But, lately she has been more relaxed.

She has been talking on her cell phone instead of answering the salon phone, being rude with clients, doesn’t check messages and makes mistakes while setting appointments.

How can you bring this issue to your managers attention without sounding like you are a “tattle”?

Human Relations

• Human Relations – how you get along with others.

• Personality – the outward reflection of your inner feelings, thoughts, attitudes and values.

•Good sense of humor

•Positive attitude

•Considerate nature

•Emotional controlPositive

Personality Traits

•Friendliness

•Vitality

•Good manners

•Flexibility

Basics of Human Relations• Security – When we feel secure, we are

happy, calm, and confident, and we act in a cooperative and trusting manner.– Insecure – become worried, anxious,

overwhelmed, perhaps angry and suspicious, and usually we do not behave very well.

• Human beings are social animals.– When we feel secure we like to interact with

other people.– When people feel secure with us, they are a

joy to be with. – Help people feel secure around you by being

respectful, trustworthy, and honest.

Difficult Situations• No matter how secure you are, there will be

times when you will be faced with people and situations that are difficult to handle.– Some people create conflict wherever they go.– Can be rude, insensitive, or so full of themselves that

being considerate just does not enter their minds.

• Try to remember that this person at this particular time feels insecure or he/she wouldn’t be acting this way.

Ways to Handle the Ups and Downs of Human Relations

• Respond instead of reacting– Ex. A guy was asked why he did not get angry

when a driver cut him off. “Why should I let someone else dictate my emotions?” he replied.

– Pretty wise, don’t you think?

• Believe in yourself– Trust your judgment, uphold your own values,

and stick to what you believe is right.– Have a strong sense of self-worth.– Believing in yourself makes you feel strong

enough to handle almost any situation in a calm, helpful manner.

• Talk less, listen more– We are given two ears and one mouth for a

reason!– You should try to listen more than you talk.– A good listener is fully attentive to what the

other person is saying.– Ask questions to gain understanding.

• Be attentive– Each client is different.

• Some are clear about what they want, others are aggressively demanding, while others may be hesitant.

– When handling an aggressive client• Ask your manager for help if needed.• Remember they can usually be calmed if you

agree with them and then ask what you can do to make the service more to their liking.

• Take your own temperature– If you have a personal problem you may be

feeling down on yourself and wish you were anywhere but in school.

• If the problem lasts a short time you will be able to get back on track easily enough and there is no cause for alarm.

– Chronic behaviors• Pay careful attention to what is happening.• Resolve whatever conflicts are going on so that

you can take care of your clients.

Ethics• As your personality

develops, you establish your own personal system of moral principles and values, which become known as your personal ethics.

Respect• Treat others the way you want to be

treated.

• Respect others personal space– If someone wants privacy – give it to them!

Courtesy• Show clients

your best manners and behavior.

Eagerness to Learn• Take advantage of all

continuing education opportunities.

• If a co-worker has a new technique to show- watch and learn and show support.

Honesty• Never lie to get your own way!

– You clients and co-workers must be able to trust you!

Loyalty• Never service clients outside of the salon.

– Unless you are booth rental, this practice would take business away from the salon.

– If work must be done outside the salon it should be booked through the salon.

Dependability• Do what you say you

will do, and be where you say you will be – ON TIME!– Ex. If a co-worker

asked you to cover – don’t let them down!

– Ex. If a client has an appointment at 1:00. Be there and ready at 12:45 or earlier!

Cleanliness and Safety

• Follow all cleanliness and safety procedures set forth by TDLR!– Ex. If you or a client

gets a cut - Follow all proper safety and blood spill procedures.

Pride in Your Profession• Show your clients you have pride by doing

the best job that you possible can.

The Golden Rules of Human

Relations

• Communicate from your heart; problem solve from your head.

• A smile is worth a million times more than a sneer.

• It is easy to make an enemy; it is harder to keep a friend.

• See what happens when you ask for help instead of just reacting.

• Show people you care by listening to them and trying to understand their point of view.

• Tell people how great they are (even when they are not acting so great).

• Being right is different from acting righteous.

• For every service you do for others, do not forget to do something for yourself.

• Laugh often.

• Show patience with other people’s flaws.

• Build shared goals; be a team player and partner to your clients.

• Always remember that listening is the best relationship builder.

Do’s and Don’ts!

Do• Keep Your Personal

Life Separate from Your Work– Talking about yourself

and others at work is personally counterproductive, and causes the whole salon to suffer.

Don’t• Discuss religion, or politics at work!

– These are both sensitive subjects, and everyone has different opinions!

Do• Stay Productive

– There are three bad habits that can keep you from maintaining peak performance:

• Procrastination• Perfectionism• Lack of a game plan

– You will see an almost instant improvement when you work on eliminating these troublesome habits.

Procrastination• Putting off until tomorrow what you can do

today.– Destructive habit that is characteristic of poor

study habits.– May also be a symptom of taking on too

much.

Perfectionism• The unhealthy compulsion to do things

perfectly. – Success is not measured by always doing

things right.• Someone who never makes a mistake may not be

trying hard enough.

– Never give up, even when things get really tough!

Lacking a Game Plan• Having a game plan is the conscious act

of planning your life, instead of just letting things happen.– Important to set daily, monthly and yearly

goals.– What do you have to do this week, this month,

and this year to get closer to your goal?