Pump Up the Volume! Strategies to Increase Your Sales

Post on 02-Jul-2015

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description

Are you making the most of your Coffee Shop Manager technology? In this informative class, coffee industry insiders Andrew and Kim will give insight into ways you can drive customer loyalty with built-in CSM features and Granbury’s loyalty rewards, marketing, online & mobile ordering tools.

transcript

Pump Up the Volume

Strategies to Increase Your Sales

10/21/2014 2

• Discount

Opportunities

• Benefits of

Membership

• Expanding Your

Reach

Overview

Just the Facts

Revenue increases at a much higher rate with Loyalty!

Chance that a 1st

time customer will become a regular

30%Chance of a new customer becoming a regular if they buy 3 times quickly

67%

Non-Loyalty customers that will return 3 times

4%

10/21/2014 4

• Discounts are a

great way to bring

people back!

• Have event nights?

• Special prices?

• Ladies night?

Discounts

10/21/2014 5

• Discounts are

opportunities to

spotlight menu

items.

Discounts

Benefits of MembershipMemberships build reoccurring

revenue!

10/21/2014 7

• How do you fill

your seats?

• Why not offer them

special incentives?

Memberships

10/21/2014 8

• Ensure Success!

• Plans should not

be an after thought.

• Plans need to have

goals.

• Plans need to be

monitored.

Memberships

10/21/2014 9

• Engage customers

using media

vehicles.

Expanding

10/21/2014 10

• Online Ordering

reduces barriers.

• Online Ordering

creates

convenience.

Expanding

10/21/2014 11

• 50% of consumers

surveyed had

turned away from a

restaurant due to

long lines in the

past.

Expanding

Bean Counting 101

Revenue increases at a much higher rate with Loyalty!

Chance that a 1st

time customer will become a regular

30%Chance of a new customer becoming a regular if they buy 3 times quickly

67%

Non-Loyalty customers that will return 3 times

4%

10/21/2014 13

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