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transcript
Pyxis Usergroup Meeting
September 23-25, 2008
Journey to Product Excellence
Shawna Wilkerson
Sr. Product Manager
Pyxis Usergroup Meeting
September 23-25, 2008
Topics
•Operational Excellence Projects, Impact and Timing
•Process Standardization and accountability
•Design Excellence Improvements
Pyxis Usergroup Meeting
September 23-25, 2008
Method Utilized for . . .
Lean Thinking
• Inventory Reduction • Cycle Time Reduction • Removing non-value-added steps• Removing Waste
Design Excellence
• New Products, Processes and Services• Designing new systems when Incremental Improvement Cannot Close the Gap• Using DFSS tools, including strong VOC rigor to design for differentiation
Six Sigma (DMAIC)
• Improving Existing Products/Processes and Services• Root Causes, • Eliminating Defects
Six Sigma methods
Current Products
Future Products
Pyxis Usergroup Meeting
September 23-25, 2008
DET Project Successes
Project ResultsCUBIE Hardware >7000 units remediated – continuing
into FY08 and FY09
Bio ID Cloudy Lens 6000 BioID’s refurbed to date
Western Digital disk array Remediation complete
CD Duplication Making disks in-house since Jan ’07, Error rate near zero
BioID Security All 2300 accounts remediated, nearly all by remote Regedit fix
Carousel Drawer Mis-pocketing
More reliable sensor replaced old sensor, in stock and being placed in field under PMs
Non-Pike Motherboard Remediation complete
Pyxis Usergroup Meeting
September 23-25, 2008
Project Phase Metrics
Connect Analyze Phase
#scans between lock-up
Service Time
LCD Touchscreen Failures
Analyze Phase
% of Out of Box Failures
MiniDrawer Improve Phase
Service Time
Projects Near Realization
Pyxis Usergroup Meeting
September 23-25, 2008
Project Phase Metrics
MS3500 Reliability
Measure Phase
Out Of Box Failure rate for MS3500
Long-Term Data Team
Measure Phase
Develop a system to collect the right data to measure our success and to find the largest opportunities
Hard Drive Measure Phase
Reduce Hard Drive/Image failures
New Projects
Pyxis Usergroup Meeting
September 23-25, 2008
Topics
•Operational Excellence Projects, Impact and Timing
•Process Standardization and accountability
•Design Excellence Improvements
Pyxis Usergroup Meeting
September 23-25, 2008
Global Development Process: New System Approach
Actual Practice
Compliance• FDA
• HIPAA
• ISONew GDP
HarmonizationCTS Product Development
Operational Excellence
Pyxis Usergroup Meeting
September 23-25, 2008
GDP: Key Enhancements
• Scaling Concept – Risk based• Risk Management throughout• New Phase 0 – Concept Generation• Updated Phase 1 – Concept Definition
– To include Validation of User Needs• Shifting Activities Earlier in the process• Recognize system planning process needs• Greater Emphasis System Design and Architecture• Stable Product Requirements at end of Phase 2• Release-ready by end of Phase 3• Design Transfer planning and execution• Phase 6 – End of Life• Control Points and Effectiveness Checks
Pyxis Usergroup Meeting
September 23-25, 2008
Topics
•Operational Excellence Projects, Impact and Timing
•Process Standardization and accountability
•Design Excellence Improvements
Pyxis Usergroup Meeting
September 23-25, 2008
DEx is essentialto meet quality
goals
DEx is essentialto meet quality
goals
Process Improvementswith Design Excellence (DEx )
Time
DEx Benefit
Z ()
6
4
2
0
Process Improvements Only (Process Entitlement)
5
3
1
DEx Moves Us Beyond Improving Existing Designs and ProcessesDEx Moves Us Beyond Improving Existing Designs and Processes
DEx : Moving Beyond Process Entitlement
Pyxis Usergroup Meeting
September 23-25, 2008
Reactive Design Quality
Transition to ...
Predictive Design Quality
Moving from Reactive to Predictive
FROM:– Evolving Requirements– Design Rework and
Tweaking– Build and Test iterations– Measurement– “Test in” Quality
TO:– CTQ Flow down from
Customer Expectations– Control Critical Design
Parameters– Modeling and Simulation
with Design and Process Capability Flow-up
– Statistical Quality Prediction
– “Design in” Quality
Pyxis Usergroup Meeting
September 23-25, 2008
Timeline
• Core improvements are included in new Global Development Process
• Teams are following these principles –you will see them in tomorrow’s new products
• We will also train 1st wave of Design Excellence Belts - Oct 08 – “Expert Engineers” to deep dive on the most critical design issues
Pyxis Usergroup Meeting
September 23-25, 2008
Medication Dispensing Future
– Focus on improving patient safety– Significantly improve clinician workflow
and ease of use– Significantly improve reliability and
quality– Lower the total cost of ownership for
customers– Unified medication and supply dispensing
offering
Pyxis Usergroup Meeting
September 23-25, 2008
• Med and Supply
– Total Inventory Management• Refrigerated Medications• Patient Specific and Odd-ball medications• Tissues and Biologics• High cost supplies (RFID)
– Single Platform• Leverage common design principles• Maximize common / interchangeable components• Common underlying infrastructure/architecture / data model
– World-Class User Experience• Intuitive• Useful / Usable / Desirable• Simple / Safe / Familiar
– Advanced Information & Analytics• Normalized Data• IDN Support• Improved actionable reporting capabilities
Next Gen DispensingConcepts
Pyxis Usergroup Meeting
September 23-25, 2008
Next Generation: The Medication Management Continuum
In RoomOutside Room Hallway/ Care PodMed Room
The four medication storage options above may be mixed and matched for use throughout a healthcare facility to support specific needs of different care areas
With this system, the modular units have flexible capacity to meet location and potential facility constraints
Cardinal Health may not make this product available for commercial sale.
Pyxis Usergroup Meeting
September 23-25, 2008
Next Gen DispensingConcepts
At remote locations such as the nurses desk, any PC or handheld, nurses can plan their medication administration tasks in advance by accessing med-related information and also queue up meds for dispensing before going to a dispensing cabinet
Cardinal Health may not make this product available for commercial sale.
Pyxis Usergroup Meeting
September 23-25, 2008
Next Gen DispensingConcepts
Pyxis Usergroup Meeting
September 23-25, 2008
Questions?
Pyxis Usergroup Meeting
September 23-25, 2008
Enhancements and Wish List Discussion
• Group