QUALITY IN

SERVICE INDUSTRYTopik Khusus Manajemen Kualitas

PETRA CHRISTIAN UNIVERSITY

May 2017

PETRA CHRISTIAN UNIVERSITY

Our Brainstorming Today

How to

constantly

improve quality in

service industry?

PETRA CHRISTIAN UNIVERSITY

PETRA CHRISTIAN UNIVERSITY

PETRA CHRISTIAN UNIVERSITY

PETRA CHRISTIAN UNIVERSITY

PETRA CHRISTIAN UNIVERSITY

PETRA CHRISTIAN UNIVERSITY

PETRA CHRISTIAN UNIVERSITY

PETRA CHRISTIAN UNIVERSITY

PETRA CHRISTIAN UNIVERSITY

PETRA CHRISTIAN UNIVERSITY

PETRA CHRISTIAN UNIVERSITY

PETRA CHRISTIAN UNIVERSITY

THANK YOU!

PETRA CHRISTIAN UNIVERSITY