Post on 02-Jan-2016
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Quality Management In Education:
Dr. Manish Semwal
Institutional Organizational StructureInstitutional Organizational Structure
THE Management
Finance Controller
Bursar-Maintenance-Food Court-Cleaning
Principal- Education’s
Quality Assurance
HR/ Teachers training/
Publishing
Security Transportation____________________________________________________________________________
_________________________________________________VP ss IBDPC MYPC MYPS PYPC PYPS UNC
HODSFaculties
__________________________________________________.
Mapping: Total Staff
Infrastructure
Quality Objectives Maintain and improve the standards of world education, QMS and EMS Achieve full compliance with applicable quality requirements. Invest in specific Educational Projects to enhance quality of education. Improve communications, trust, and relationships with stakeholders on
quality management and education. Make school as a learning community based on open standards,
suggestions and improvements by stakeholders and affiliated organization for giving quality global education.
Assist local schools network with their present global educational support and responsibilities through the provision of support and sharing to meet the more complex educational needs,
Organize various educational & environmental activities, action plan and awareness program related to quality education and environmental conservation.
A Systemic Model of Education
Axis of Needs/Requirements
Knowledge Needs: competence, innovation, assistance in solving specific problems of stakeholders
Axis of ProcessesMain Processes: Quality global education, Managerial Processes: strategic mng,quality mng, resource mng, performancemng, information mng, etc.Support Processes: maintenance, acquisitions,investments
Axis of Furnishing OrganizationHuman resources, infrastructure, informationSystem and managerial mechanisms
Axis of Services/product Study Programs,Teaching- learning resources Counseling Contracts
The Methodology Legal/Official Aims: to create an adequate international and national framework meant to improve the quality of education in Indonesia and its compatibility with the International standards of performance.
Principles Target
Institutional responsibility.Cooperation with all parts of the educational system.Centered upon results.Institutional identity.Internal self-evaluation, institutional, of quality.External evaluation.Quality improvement.
Three fundamental domains of organization and functioning in GMIS are taken into consideration in insuring the quality of education:
1. Institutional Capacity2. Educational Efficiency (projection of objectives and results, and organization of
the framework of learning accomplishment )3. Quality Management centered upon those strategies, structures, techniques
and operations enabling the GMIS to demonstrate that it evaluates its performances of quality insurance and improvement, and its systems of information demonstrate the results of the learning and research processes.
A Systemic Approach of Educational ProgramsPlanning – Implementation- evaluation
The Needs and Requirements Subsystem
The Education Institution Subsystem
The Programme of Study Subsystem
The Process of Teaching and Learning Subsystem
Geographical AreaSpecific DomainTechnology, Management,Tendencies
Requirements of Competence
Requirements of Competence
Study Programme OffersHuman and Technical CapabilityPolicies and Mechanismsof Leadership (Planning,Control, Improvement
Specific Requirements of CompetenceCapabilityLeadership System
Specific CompetencesSpecifications and Requirements for the Teaching and Learning Process
Specifications (Ed. Plans,Analytical Programms), and RequirementsLeadership System
Specific Competences
Evaluation
Evaluation
Evaluation
Evaluation
Development Plan and strategies
Process improvement actions Quality Management system and
improvement actions Service improvement actions with
QMS Compliances Communication focus Record maintenance
Process applied to enhance quality
Target Mapping. Awareness and involvements. Data collection and trend analysis Audits for improvements Communication Activities Review Performance of Staff Corrective action plan
Category of Output quality Review
A = Category of Related Quality management System : - Adequacy of Work Instruction & Procedure. - Implementation of Work Instruction & Procedure.
B = Category of Related Quality service to stakeholders:- - Dimension. - Appearance. - Electrical characteristic/function.C = Category of Related to Resource . - Employee needed. - Employee competence - Support facilities. - Financial Needed.
1 = Poor If Achievement 0 % ~ 69%2 = Fair If Achievement 70% ~ 89%3 = Satisfy If Achievement 90% ~ 100%
Achievement Criteria of Output
INPUT OUTPUT (Achievement)
A B C
1 Result of Audit 3 2 2
2 Customer feedback 3 2 2
3 Process performance and service conformity
3 3 1
4 Status of corrective and preventive actions
2 3 2
5 Follow up actions of previous management review
3 2 2
6 Changes that could affect the QMS
2 2 3
Total (Average) 2.8(~3) 2.3(~2) 2.2(~2)
Total Output (Achievement) :A = Related of Quality Management System Achievement : 2.8 (Satisfy)B = Related of Quality services to Customer Requirement Achievement : 2.3 (Fair) C = Related of Resources Achievement : 2.2 (Fair)Conclusion : School get Grade Satisfy for Related Management System, and Fair for Related to Services & Related to Resources.
Aspect Evaluation
7 Recommendation for Improvement.
We have to improve and provide modern resources for teaching learning process and we need to upgrade and made innovative action plan related to quality services .
8 (Suggestion for Top Management)
1. Upgrade Wi Fi services and speed.2. Provide Projectors for all class rooms.3. Design all activities as assessment. (Peer and self)4. Enhance feedback system and evaluation of services and staff.
Example of Recommendation and suggestions
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INPUT Area of Audit
OUTPUT/Dominant Problem
A B C
1 Internal Audit Top Management, Service,
Curriculum, activities ,
services and all
x X x
2 Surveillance Audit Top Management, IBDPC, SS, TP,
labs
- - -
3 The 2nd Internal Quality Audit
Top Management, Service,
Curriculum, activities ,
services and all
- x -
Total Dominant Problem of Audit 1 2 1
Total Achievement Audit Result 2 1 2
X = Dominant factor of problem in each input.
- = No problem in each input,
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INPUT RelevantSection
OUTPUT ( Dominant Problem)
A B C
1 Quality Quality Education
- X -
2 Delivery Teaching - X -
3 Responsiveness Responsibility - - X
Total Dominant Problem of stakeholders Feedback
0 2 1
Total Achievement Customer Feedback
3 1 2
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INPUT RelevantArea
OUTPUT (Dominant Problem)
A B CC
1 Achieve number customer complaint.
ALL - X --
2 Achieve Lot out SOME - X --
3 Zero easy mistake VERY FEW - - XX4 Zero stakeholder’s
complaint that it cause by outgoing inspection.
none - - --
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Meeting Requirements During
RelevantSection
OUTPUT (Dominant Problem)
A B C
1 Quality Education All Section - x -
2 Services All Section - - -
3 Communication All Section x x x
4 Authorization and Certification
All Section - - -
5 Subcontractor CPAR
Sub cont 1 & 2
- - -
Total Dominant Problem of Corrective Action Status
1 2 1
Total Achievement Corrective & Preventive Status
4 3 4
None is identified in internal audit
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Target RelevantSection
OUTPUT (Dominant Problem)
A B C
1 Make quality improvement questioner to staff and Teachers.
Quality Improvement
- - -
2 Preventive schedule has done for 2013 for IB Evaluation and maintenance section
Quality Improvement
andmaintenance
x x x
Total Follow up Last Management Review
1 1 1
20
Scope RelevantSection
OUTPUT (Dominant Problem)
A B C
Total Internal & External Change Influence QMS
none 0 0 0
Complaint Mapping and Improvement Example: July 10 2013
Area of Complaint NO Resolved/ Considered/ Action Taken
Justified Unjustified
1 Lost of items 52 46 4 42
2 Delivery of Report Card 35 35 28 7
3 Quality of Food 18 18 02 16
4 Book Related 24 16 8 8
5 No of Activities 07 07 0 7
6 Participation in activities 05 05 0 5
7 Teacher Behavior Related
01 01 0 0
8 Related to delivery of lesson
02 02 0 0
8 Physical Punishment Related
00 00 0 0
9 Health Related 02 02 0 0
Complaint Areas
Overall Review Performance of faculty and staff (1-3)
Example: End of Term- May 2013
SN Competence /Behaviors Areas Overall Performance Rating
1 Accountability 2.75
2 Communication 2.50
3 Customer Service 2.75
4 Flexibility 2.75
5 Judgment/ Decision Making 2.00
6 Initiative 2.00
7 Teamwork 2.75
8 Quality Process Improvement 2.00
Over All 2.44
Overall Performance Rating of Teachers and
Staff
Enriching school QualityExample: First term 2013
SN enrichment Aspects Number
1 PD Session PYP 22
2 PD Session MYP 23
3 PD Session IBDP 21
4 Teachers sent for WorkshopDP & PYP
33
5 Teachers approved for online workshop
8
6 Teachers attended In-house workshop
25
7 Planning Meeting By Principal 14
8 Regional Workshops 2
9 National Symposium 1
Recent Achievements1 Education Application Systems- 12 Organized meetings (MRR)
2 Wi-Fi speed (20mbps from First media)
13 Renovation of School Ground
3 Online resources and Library 14 Real Estate Inventory
4 New Books 15 Ratio of Academic, Co-curricular and sports activities
5 Reduction in Electricity Uses 16 Reduction in lost and found cases
6 Students Result 17 Biological attendance for staff and teachers.
7 Student Admission in various Universities
18 Transport facility to the teachers
8 New Students Admission in school 19 Number of PD Session for training of teachers
9 Maintenance of real Estate/ Transportation
20 Continuous Improvement in academic
10 New Item Purchases 21 Alignment of IB and ISO
11 Teachers training/ Workshops 22 Enhanced Communication
Thank You