Quality Mindset. Health & Care Radicals Inspiring Industrial Quality Improvement

transcript

| 1C. SCHILLINGER - INT'L FORUM

QUALITY SAFETY HEALTHCARE 2015

Quality Mindset

Health and Care Radicals

Inspiring Industrial Quality Improvement

@CelineSchill

C. SCHILLINGER - INT'L FORUM

QUALITY SAFETY HEALTHCARE 2015| 2@CelineSchill

A Journey Into Change

2011 2012 2013 2014

@CelineSchill

Stakeholder

Engagement

QUALITY SAFETY HEALTHCARE 2015| 3

C. SCHILLINGER - INT'L FORUM QUALITY SAFETY

HEALTHCARE 2015

Rule #1

“Connection creates value”

11 Rules for the Social Era

Nilofer Merchant

@nilofer

@CelineSchill

HEALTHCARE 2015

The Management Shift

Vlatka Hlupic

@ManagementShift

“A Management shift”

HEALTHCARE 2015

Jon Husband

@jonhusband

Wirearchy

Wirearchy: “a dynamic two-way flow of power and authority, based on knowledge, trust, credibility and a focus

on results, enabled by interconnected people and technology”

@CelineSchill

HEALTHCARE 2015

Work out loud

John Stepper

@johnstepper

@CelineSchill

HEALTHCARE 2015

“Strategize Change from a

social movement perspective”School for Health & Care Radicals

Helen Bevan

@helenbevan

@CelineSchill

HEALTHCARE 2015

“If not you, who? Keep going”

Rebels At Work

Lois Kelly

@loiskelly

@CelineSchill

HEALTHCARE 2015

Susan Scrupski

@bigMdata

Change Agents Worldwide

Big Mountain Data: data science for social good

Big Mountain Data: applying data science and insights for social science to end domestic violence and family

abuse http://www.bigmountaindata.com/

@CelineSchill

HEALTHCARE 2015

“Change is never a rational process”

John Hagel

@jhagel

@CelineSchill

External Engagement Reloaded

BreakDengue.org

@CelineSchill

Started with SocialListening

@CelineSchill

Connecting the World Against Dengue

A Culture Change

• Speak to Engage with

• Strategize end point Let it emerge

• Alone Partnership

• Institutional Activist

• Segmented Connected

• Speak, awareness Shared value

@CelineSchill C. SCHILLINGER - INT'L FORUM QUALITY SAFETY

HEALTHCARE 2015

Hugely Successful

QUALITY SAFETY HEALTHCARE 2015| 18@CelineSchill

Internal Engagement Reloaded

Business issue:

improve manufacturing performance

@CelineSchill

Quality as a Movement for Change

HEALTHCARE 2015

Enablement and Motivation

ª A cross function, cross site, social movement approach

ª Leadership and technical skills increase

ª Digital collaboration

ª Massive volunteerism

Quality improvement activists everywhere

@CelineSchill

Volunteer Power

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Toolbox

John Kotter

@CelineSchill

Collective Change, New Behaviors

Define the common purpose: opportunity to change

Coach top leaders to “give room”

Have (many) volunteers experiment leadership

Virally raise enthusiasm around new ways of working

Focus the energy on specific projects

Make it stick

HEALTHCARE 2015

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HEALTHCARE 2015

| 28C. SCHILLINGER - INT'L FORUM

QUALITY SAFETY HEALTHCARE 2015

HEALTHCARE 2015

661@CelineSchill

| 34@CelineSchill C. SCHILLINGER - INT'L FORUM QUALITY SAFETY

HEALTHCARE 2015

“For many years, the company has

tried to transform itself, to change –

from the company perspective. For

the first time the company is serious

about changing from its people

perspective”

“I am so grateful”

“I’ve been waiting for years for

something like this to happen”

“For the first time,

I feel I’m part of something.

I feel connected”

“I’ve always heard employee

engagement was a problem I had to

fix. Now I understand we have to let

the employees engage” “I am excited about this grassroots

movement to build community,

empower people and improve our

performance through behavioral

change”

HEALTHCARE 2015

WeNeedSocial.com

@CelineSchill

Change Leadership, not Change Management

| 40@CelineSchill C. SCHILLINGER - INT'L FORUM QUALITY SAFETY

HEALTHCARE 2015

Internet map (2005, Opte project)

@CelineSchill

Quality Mindset. Health & Care Radicals Inspiring Industrial Quality Improvement

Leadership & Management