Quality Staff and Quality TrainingProviding the skilled workforce the industry needs

The Enterprise RTO Model1. Organisation runs it own RTO

2. Most Training is delivered internally

The External Provider Model3. Training Conducted by external private

providers and TAFE

Two Models of Skilling Staff

• The enterprise is a legal business entity within Australia

• The enterprise is registered as an RTO• The principal business of the enterprise is

not training and development• The primary target population for the RTO

is the employees of the enterprise

The Enterprise RTO

The Enterprise RTO

‘Centralised ERTOs’

(~ 48% of responses). This type of ERTO reported

that 100% of its training effort was either delivered by

dedicated trainers only, or delivered by dedicated

trainers with some minor assistance from business

unit team leaders, supervisors, and/or experienced

employees.

‘Integrated ERTOs’

(~ 43% of responses). This type of ERTO reported

that 100% of its training effort was delivered on-the-

job by 'subject matter experts‘ (i.e. business unit

team leaders, supervisors, experienced employees or

volunteers) with support as needed from dedicated

trainers.

‘Volunteer ERTOs’

(~ 9% of responses). This type of ERTO reported

that 100% of its training effort was either delivered by

volunteers only, or delivered in the major part by

volunteers supported where needed by qualified

training co-ordinators or facilitators.

Internal Training Model

Organisati

on

•Determines Qualifications required by Staff•Determines skill gaps and training needs•Determines resource skills and availability

L&D/RTO

•Embeds training qualifications into existing processes (units of competency delivered as part of induction processes)

• Integrates existing policies and procedures into the training delivery•Maps non-accredited training to accredited outcomes•Sources non-core training providers

Staff

•Skills and knowledge integrated to work processes•Communities of practice support ongoing learning processes

External Provider Model

Organisati

on

• Determines Qualifications required by Staff• Determines skill gaps and training needs• Source appropriate Training Providers

Training

Provider

• Group Training/apprenticeship Model• Nationally recognised Training• Non-accredited Training

Staff

• Bring new skills and knowledge back to the workplace• Must integrate learnings into the organisations existing

systems and processes

Its not just about the Qualification

Measurement and metrics

Measurement and metrics

Key Metrics that industry requires

• Level 3 - Job Impact: % of staff who applied key training concepts;

• Level 4 - Business Impact: Quantitative and qualitative assessment of impact of training of achievement of strategic plan;

• Business Metrics (ROI) - Impact of training upon service delivery; and

• Total Cost

Addressing the Skills shortage

• What is the Cause (Resources VS Community Sector – Emerald)

• Skilled Worker VS Worker Shortage• Up skilling needs to be attractive to staff• Appropriate funding models to allow

business to training new and existing staff

Creates Business Satisfaction and Outstanding ROI