Post on 23-Feb-2016
description
transcript
QuestionPointUser Group MeetingNovember 2011
Susan McGlameryQuestionPoint Senior Product
Managermcglames@oclc.org
Agenda
• QuestionPoint developments• Recent enhancements: 2010-2011• What’s next
• Review of wishlist• Questions, comments, discussion
QuestionPoint Community
• 33 Countries, most recently: Costa Rica,
Colombia, Ireland• Approx 2,000 libraries
• Just over 25,000 records in GKB, in 11 languages
• Over 7 million transactions in QP
See the QP monthly report in the blog!
Many channels, one reference service…
QuestionPoint
account
Walk upTelephonePhysical
desk
Email webforms
Chat
Chat widget (Qwidget)
Mobile devices
SMS textingText a
LibrarianUpside
Wireless
SMS texting
Users can text a librarian from their phone; the text will appear in the library’s QuestionPoint account
Requires subscription to both QP and Upside Wireless (separate subscription)
Upside Wireless (UW) workflow
User texts a question to library Text goes via phone carrier to UW UW sends the text to QP Text appears in QP’s Ask module within
seconds.
Librarian workflow
Librarians access texts in Ask, respond in Ask
Text Answer screen contains a character counter, & “Tiny URL” resolver
Send Answer transmits to UW, which sends response via text to user
Upside Wireless information
• $35 (Canadian dollars) per month, for 400 texts per month (includes all messages IN and OUT)
• No set up feeUpside Wireless contact: Branko ZurkovicTel: 16046877433 (this is British Columbia)www.upsidewireless.com bzurkovic@upsidewireless.com
The user experience: mobile Qwidget
The QuestionPoint chat widget (“Qwidget”) is replaced by a button inviting user to click to launch optimized Qwidget
Updated Facebook instructions: see the QP wiki, promote your service: Qwidget Tips
Full Transaction SearchingMay 2011
Advanced Search page
• Indexes increase precision – descriptive codes, form fields, patron info, etc.
• Transactions owned by us, by others, by the BME, etc.• Type: Chat only, Qwidget only, e-mail only, SMS texting only
• Within last 2 days, 7 days, 30 days, 60 days
Searching Service History
Other recent enhancements/fixes
Chat: Custom wait messages for chat queues and
Qwidgets Queue closing: close your queue while finishing
up the last chat
Wait Messages for Chat and Qwidget:immediate; 50; 80; 120; 190 seconds
New fields in Policy Page
• eBooks – after Databases• Map*• Wifi Access?*• Parent institution: new in Nov 2011• URL resolver: new in Nov 2011
*Linkable to the WorldCat Registry
Policy Page link to WorldCat Registry:Linkable fields are highlighted in Yellow
Link vs CopyExample: Telephone field
New map field
QP plans for 2012
• Improvements to Forms:• Optimized for mobile devices• Syndication• Forms Manager enhancements• Form Field reports improvements
• Integration with other OCLC products/services: use of OCLC Registry data
• Additional texting options: Upside Wireless• Ability to receive and process e-mail attachments:
pilot• Ability to forward e-mail into QuestionPoint: pilot• OTHER IDEAS, COMMENTS?
Further information
www.oclc.org/questionpointwww.questionpoint.org
Blog: http://questionpoint.blogs.com
Wiki: http://wiki.questionpoint.org/
http://wiki.questionpoint.org/w/page/13839422/247-Policies
http://wiki.questionpoint.org/w/page/13839421/247-Best-Practices